This document outlines PRefChem's emergency and crisis management plan. It details a three-tiered response protocol for minor, major, and crisis level incidents. It describes the roles and responsibilities of the emergency response team members and the various emergency response facilities. The plan aims to minimize loss of life, property damage, and have a structured response during emergency incidents.

1. © 2021 PRefChem. All rights reserved. This document must not be replicated, stored in a retrieval system, photocopied, recorded, or transferred electronically and mechanically without the permission of the copyright owner.
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PRefChem Emergency and Crisis Management Plan
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Management of
Emergency and
Crisis Incident Introduction to
Emergency and
Crisis
Management

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Set of interrelated or
interacting elements of an
organisation to establish
policies & objectives, and
processes to achieve that
objectives.
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This plan outlines how PRefChem’s Emergency Response Team will respond in the event of an emergency or unplanned event
to minimize:
The plan was developed to ensure:
 Maximum coverage of Emergency Response services and facility for each level of response.
 Maximum utilization of operational emergency response resources during emergency incident.
 Minimum loss of life and property damage in effects of emergency incident.
 Structured response to emergency incident.

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Incident Tier Definition as per Three-Tiered Response Protocol
Incident Tier Description
Tier 1-
Minor
Emergency
A situation where an emergency incident is within the control and
and capability of PRefChem with/without support of Central Emergency
Emergency Response Team (CERT) or minimal local authority
authority assistance.
*Jabatan Bomba Dan Penyelamat will be notified by any established
established communication system during this tier.
Tier 2-
Major
Emergency
A situation where an emergency incident is within the control and
and capability of PRefChem with support of Central Emergency
Emergency Response Team (CERT), local authority assistance and
assistance and Emergency Management Team (EMT) activation.
Tier 3-
Crisis
A situation where an emergency incident is beyond the control and
control and capability of PRefChem and required involvement and
involvement and support from other OPC within Pengerang Integrated
Integrated Complex (PIC), PRefChem JV’s (PETRONAS and SAUDI
and SAUDI ARAMCO) Corporate Office and government intervention.
intervention. Crisis Management Team (CMT) will be activated and
activated and support the incident.

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Linkage of National Security Council Directive No.20- Disaster Response
Mechanism and PRefChem ERP

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Management of
Emergency and
Crisis Incident
Emergency Incident
Reporting, Incident
Verification and
Emergency Response
Activation

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Emergency Reporting and Activation Flow
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CENTRAL
EMERGENCY
RESPONSE
TEAM (CERT)
EMERGENCY INCIDENT
VERIFICATION
ALARM
ACTIVATED
CONFIRM
EMERGENCY
INCIDENT
FIELD
OPERATOR
PRODUCTION
/SHIFT
SUPERVISOR
Panel Operator received
signal and notify PS/SS
on duty to confirm
PS/SS instruct FO
to confirm incident
FO to confirm emergency
occurrence on site
FO confirm incident and request PS/SS to activate
OSC and ERT
PS/SS to response to incident and
inform Shift Manager to activate CERT
for assistance
Spotter inform PS/SS on duty on emergency occurrence via area
communication channel
MANUAL
CALL POINT (MCP)
EMERGENCY
RADIO CHANNEL
FIRE AND GAS
DETECTOR
ACTIVATION
Spotter inform PS/SS on duty on emergency occurrence
via Plant Phone
PLANT PHONE
Shift Manager response
to incident as OSC
Shift Manager Shift Manager activate CERT for assistance
thru COMMON EMERGENCY channel
CERT to response incident area as per
response protocol
PANEL
OPERATOR
EMERGENCY RESPONSE
ACTIVATION
EMERGENCY INCIDENT
REPORTING

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Management of
Emergency and
Crisis Incident Emergency
Response
Mechanism

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Tier 1 – Minor Emergency Response Structure
Emergency response operation will be conducted by Plant Emergency Response Team (ERT) with or without assistance from Central
Emergency Response Team (CERT) or minimal assistance from local authority ( e.g; Malaysian Fire and Rescue Department, Royal
Malaysian Police and Ministry of Health)
1. Shift manager (depending on Plant) will be the
On Scene Commander)
2. Unaffected Plant / Shift Supervisor will be
Staging Coordinator.
3. Affected Plant/ Shift Supervisor will be First
Intervention Team Leader.
4. Panel Operator on duty will be the Process
Controller.
5. Appointed Shift Field Operator will become the
Headcount Coordinator.

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Tier 1 – Minor Emergency Incident response flow

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Tier 2 – Major Emergency Response Structure
Emergency response operation will be conducted by Plant Emergency Response Team (ERT) with assistance from Central
Emergency Response Team (CERT) and local authority ( e.g; Malaysian Fire and Rescue Department, Royal Malaysian Police and
Ministry of Health) assistance and activation of Emergency Management Team (EMT)
1. There are two EMT in PRefChem –
PC/RC that will be led by Complex
Head supported by EMT Members
2. EMT will be operating at
Emergency Command Centre
(ECC) and provide strategic
direction and support operational
activity during emergency.
Open

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Tier 2 – Major Emergency Incident response flow
ON SCENE COMMANDER ACTIVATE
TIER-2 EMERGENCY
• Via Emergency Callout System (ECOS)
EMERGENCY MANAGEMENT TEAM (EMT)
ASSEMBLE AND MANAGE INCIDENT
PLANT DUTY MANAGER TO ACTIVATE
ECC SUPPORTED BY HSSE STANDBY
MANAGER
INCIDENT COMMANDER (IC)
EVALUATE THE EMERGENCY
INCIDENT COMMANDER ACTIVATE
TIER-3 EMERGENCY
DECLARATION OF TIER-2 EMERGENCY
STANDOWN
Requires escalation to Tier-3 Emergency
Hazards and risk has subsided
• Activation of Level 1 -MKN 20
REFER TIER-3 CHART
• Activate All Clear alarm
• Within 45 minutes from activation
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ECOS Introduction
Emergency Call Out System (ECOS) is a 3rd party service provider which will be on standby 24/7. ECOS will be on standby to
receive call from Plant Duty Manager.
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ECOS Overall Flow
On Scene Commander
activate ECOS
Verify
Incident
Send report to CEFS PIC
Rep via
e-mail
Start
Terminate call
Call-centre agent asks for
authentication
No
Yes
Receives instruction to initiate
emergency or drill call-out
RapidReach calls EMT
Members
EMT Members to respond
accordingly
RapidReach automatically sends
SMS to EMT Members
Produce final report
Close
Generate report to every Call-
Out
Call response ?
No
Yes
Open

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ECOS Step-by-Step (How to Response)
1
• On Scene Commander call ECOS at 03 780 34488
• On Scene Commander to provide Code Name (PRefChem) and PIN (9999) for verification
• On Scene Commander to confirm on Scenario Category
2
• ECOS will call EMT Members
• EMT Members will receive from LANDLINE (03 780 4484/5/6/7)
3
• EMT Members to respond call from ECOS with voice.
• Please respond with “Hello/Hi”.
• EMT Members to listen to pre-recorded message and RESPOND VIA DIAL-PAD.
• EMT Members TO PRESS “1” FOLLOWED BY “#” TO ACCEPT. Or PRESS “6” FOLLOWED BY “#” TO DECLINE.
4
• NO RESPONSE – ECOS will execute 2nd Call Out to Second Liner.
• Still no response – SMS notification will be sent via 012 3836318
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ECOS Step-by-Step (How to Response)
Step 1 Step 2 Step 3
Step 4 Step 5 Step 6
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ECOS Step-by-Step (How to Response)
Text SMS
Step 1:
• Receive Text SMS from
012 383 6318.
Step 2:
• Reply with “A” to
accept.
• Or reply with “D” to
decline.
ECOS NUMBER
Step 1 Step 2
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Tier 3 - Crisis Management Incident will be managed by CMT with support from PIC Unified Command Team
(UCT) and government representative in accordance with “Arahan MKN No. 20 Mekanisma Pengurusan
Bencana” arrangement.
1. PRefChem CMT will be led by CEO and
supported by PRefChem leadership team.
2. PRefChem CMT will be focusing on strategic
issue and decision making on company interest
such as supply and demand interruption,
reputational impact, business continuity, lawsuit
and any other matters requiring high level
decision making.
3. PRefChem CMT will work together with Unified
Commanders from other operating company and
Government in managing incident.
4. PRefChem CMT will be assemble at Crisis
Management Centre which is at Board Room,
Block C, PICMO.
Tier 3 – Crisis Response Structure
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Tier 3 – Crisis Incident response flow
INCIDENT COMMANDER ACTIVATE TIER-
3 EMERGENCY
CRISIS MANAGEMENT TEAM (CMT)
ASSEMBLE AND STRATEGIES THE
INCIDENT
CMT SUPPORT EMERGENCY
OPERATION
CRISIS INCIDENT
COMMANDER (CIS) EVALUATE
THE EMERGENCY
• Activation of Level 1 -MKN 20
Require support and handover to
MKN 20
DISTRICT OFFICER TAKEOVER THE
EMERGENCY
DECLARATION OF TIER-3 EMERGENCY
STANDOWN
Hazards and risk has subsided
• Activate All Clear alarm
• Within 45 minutes from activation
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Overall Emergency and Crisis Response Framework
TIER 1 –
MINOR EMERGENCY
TIER 2 –
MAJOR EMERGENCY
TIER 3 –
CRISIS
A situation where an emergency incident is within the control and capability of PRefChem
with/without support of Central Emergency Response Team (CERT) or minimal local authority
assistance.
A situation where an emergency incident is within the control and capability of PRefChem with
support of Central Emergency Response Team (CERT), local authority assistance and
Emergency Management Team (EMT) activation.
A situation where an emergency incident is beyond the control and capability of PRefChem and
required involvement and support from other OPC within Pengerang Integrated Complex (PIC),
PRefChem JV’s (PETRONAS and SAUDI ARAMCO) Corporate Office and government
intervention. Crisis Management Team (CMT) will be activated and support the incident.
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Overall Response Flow for PRefChem
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Ground Incident Command and Control
• RED ZONE
• Impacted by incident and posed threat or hazard to responder or
any individuals.
• Primary focus of emergency operation and limitation of entry is
applied.
• Operational area for incident mitigation such as firefighting, rescue
and Hazardous Material (HAZMAT) operation.
• Only trained, equipped and protected personnel are allowed with
approval by OSC.
• Each entering shall be counted and report to OSC prior entry.
• YELLOW ZONE
• Zone impacted indirectly by incident and potentially expose to threat
or hazard of incident.
• Onsite Medical Base for Medical Team to perform initial treatment,
triage and transport of injured person.
• Secondary focus of emergency operation and limitation of entry is
applied.
• Only trained, well equipped and well protected personnel are allowed
with approval by OSC.
• Each entering shall be counted and report to OSC prior entry.
• GREEN ZONE
• Not impacted by incident and do not posed any threat to emergency
responder.
• Place of Emergency Staging Area and Rehabilitation point
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Management of
Emergency and
Crisis Incident Emergency
Response
Facilities

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Incident Command Post (ICP)
• Location at which OSC coordinates emergency response team operation at site.
• To be located outside the area of present and potential hazards.
• OSC will dictate area for ICP establishment.
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Secondary Staging Area (SSA)
• Located at green zone
• Location of external emergency services and other resources on standby mode prior
entry.
• Will be managed by Staging Coordinator
• OSC will dictate area for SSA establishment and appoint Staging Coordinator to
coordinate staging operation.
Open

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Casualty Collecting Point
• Located at yellow zone
• Established as temporary casualty medical stabilization and triage activity,
• Will be managed by CMF and will be led by Medical Officer on duty.
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Fire Station
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Two fire station’s location are:
1. The main station located at Gate No. 1
2. Satellite fire station located at Gate No. 2
Main Station Satellite Station

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Medical Facility
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CMF is equipped with the pre-hospital and clinical equipment
manned paramedics and medical officer in responding to
attending minor injuries and pre-hospital stabilization.

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Emergency Command Centre
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ECC MCB 601
The ECC 1 is located at MCB 601 which establish
to be utilized for managing Refinery and Cracker
the incident.
ECC MCB 602
The ECC 2 is located at MCB 602 which establish
to be utilized for managing Petchem incident.

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Emergency Command Centre Features - Equipment
Conference Table with Designated Chair Video Conferencing
CCTV and PAGA System Display Output
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Emergency Control Centre Features – Task File
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Emergency Control Centre Features
– Standard Holding Statement and Incident Planning Sheet
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Emergency Control Centre Features
– Task File Log Sheet, Notes sheet
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Roles and
Responsibilities Emergency
Response
Team (ERT)

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Emergency Response Team Chart
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ERT Roles & Responsibilities
On Scene Commander
Role Description Responsibilities
On-Scene Commander (OSC) will
(OSC) will be responsible to lead
lead any event of emergency
occurred within the terminal. He or
He or she will command, control
control and coordinate tactical
tactical response during emergency
emergency incident
 Perform incident initial Size up, Scene Appreciation and Situational
Situational Analysis
 Execute Incident Action Plan (IAP)
 Command, Control and Coordinate tactical response for firefighting,
firefighting, Medical treatment and security control during incident.
incident.
 Declare incident escalation from Tier 1 to Tier 2 response.
 Assume command as Unified Commander during Unified Command
Command Structure Response with local authority at ground level
ground level
 Advice Incident Commander (IC) on operational response requirement
requirement
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ERT Roles & Responsibilities
First Intervention Team Leader
Role Description Responsibilities
First Intervention Team (FIT)
(FIT) Leader is responsible to
to lead First Line Fire Crew
(FLFC) and First Aider in
managing the incident at
respective area.
• Perform incident’s initial verification.
• Collect detail of incident and plant process status verification.
verification.
• Deploy Emergency Response Team (ERT) and deploy to the
to the incident area.
• Coordinate with On Scene Commander (OSC) and provide the
provide the current incident status in managing the incident
incident
• Prevent unsafe acts and conditions of Emergency Response Team
Response Team (ERT) during emergency.
• Advice OSC on plant process management.

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ERT Roles & Responsibilities – cont.
Staging Coordinator
Role Description Responsibilities
Staging Coordinator is
responsible to coordinate all
all activities in Staging area.
area.
• Manage emergency resources available on site.
• Coordinate staging operation from other plant.
• Maintain headcount at Incident Site.
• Coordinate with On Scene Commander in ensuring resource is
resource is available and sufficient on site.
Open

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ERT Roles & Responsibilities – cont.
Headcount Coordinator
Role Description Responsibilities
Headcount coordinator is
responsible to conduct
Headcount during emergency
emergency situation
• Maintain headcount information within plant area.
• Coordinate mustering activities either for toxic gas evacuation
evacuation or fire evacuation.
• Inform OSC on status of Headcount during Emergency.
Emergency.
Open

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ERT Roles & Responsibilities –cont.
First Line Fire Crew
Role Description
Description
Responsibilities
First Line Fire Crew to
provide support to Central
Central Emergency
Response Team (CERT)
(CERT) regarding to
firefighting, medical
response and rescue.
• Conduct initial response to emergency.
• Activate fix Firefighting system.
• Conduct Snatch Rescue if required.
• Support CERT in mitigating the incident.
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ERT Roles & Responsibilities –cont.
First Aider
Role Description Responsibilities
First Aider is to provide
immediate, lifesaving, medical
medical care before the arrival of
arrival of further medical help.
help. This could include
performing procedures such as:
such as: Placing an unconscious
unconscious casualty into the
the recovery position. Performing
Performing Cardiopulmonary
Cardiopulmonary resuscitation
resuscitation (CPR) and basic
basic treatments.
• Give immediate first-aid treatment, keeping in mind that a casualty may have
casualty may have more serious injuries and illness; and
• Arrange without delay for the injured worker(s) to be sent to a doctor, hospital
doctor, hospital or home, according to the seriousness of this condition.
condition.
• Apply the principle of Universal Precautions while delivering the responsibility
responsibility to protect the first-aiders from acquiring blood borne pathogen
borne pathogen e.g. Hepatitis B and HIV.
• Responsibility ends when the casualties are handed over to the care of health
care of health care personnel.
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Roles and
Responsibilities
Central
Emergency
Response Team
(CERT)

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Central Emergency Response Team Structure
CEFS, CMF, PIC
Security
MEDICAL OFFICER
ON DUTY
FIRE MARSHAL
ON DUTY
AP CORPORAL
ON DUTY
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CERT Roles & Responsibilities
Central Emergency And Fire Services
Role Description Responsibilities
CEFS provide field response
response for firefighting,
rescue, Hazardous Material
Material (HazMat) Incident.
Incident. The team
comprises of full time
professional firefighting
personnel. Team is equipped
equipped with equipment and
equipment and vehicle to
to perform their operation.
operation.
• Provide Tactical firefighting operation (defensive or
or offensive mode) in order to suppress, contain or
or extinguish the fire.
• Provide Tactical Hazardous Material response in the event
the event of Hazardous Material release, spillage or
or leakage in order to mitigate the incident.
• Provide complicated Rescue services in the event of
event of emergency such as Rescue at height, confined
confined space rescue and road traffic accident rescue.
rescue.
• Provide assistance to CMF in managing Mass Casualty
Casualty Incident.
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CERT Roles & Responsibilities
Central Medical Facility
Role Description Responsibilities
CMF provide field and onsite
onsite response for medical
medical related emergency.
emergency. The team
comprises of qualified
Medical personnel. The team
team is based at Central
Medical Facilities (CMF) and
and provides pre-hospital
hospital medical stabilization
stabilization and hospital
stabilization for injured or sick
or sick person
• Provide Emergency Medical Services during an incident.
incident.
• Provide Medical stabilization for injured person during an
during an incident.
• Provide field triage and arrangement for next medical
medical stabilization during Mass Casualty Incident.
Incident.
• Coordinate medical resources (asset and manpower)
manpower) during incident
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CERT Roles & Responsibilities - cont
PIC Security
Role Description Responsibilities
PIC Security will control the overall affected area and
area and the restricted area to manage the authorize
authorize personnel which entering the incident area.
incident area.
• Advising OSC and ERT on all security related matters including confirmation that the emergency is not an
emergency is not an intentional act of crime
• Ensuring no breaches of security into the ECC specifically and OPC in general
• Maintain constant communication with local police if required
• Request for additional support from the police if a crime is suspected to have been committed
committed
• Directing all local authorities and Reporters to the relevant personnel.
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Roles and
Responsibilities
Standby Duty
Manager

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Standby Duty Roles & Responsibilities
Plant Standby Duty Manager
Role Description Responsibilities
Plant Standby Duty Manager is responsible as plant
plant management representative during emergency and
emergency and non-emergency situation
• Activate ECC and gather initial update from OSC
• Assume roles as Incident Commander prior arrival of Incident Commander
HSSE Standby Duty Manager
Role Description Responsibilities
HSSE Standby Duty Manager is responsible as HSSE
as HSSE management representative during emergency
emergency and non-emergency situation
• Support activation of ECC.
• Ensure availability of ECC scriber at ECC.
• Assume roles as Operation Chief prior arrival of Operation Chief.
HSSE Standby Team
Role Description Responsibilities
HSSE Standby Team is responsible as miniature
miniature representative of HSSE discipline during
during emergency and non-emergency situation
situation
• Support activation of ECC.
• Ensure availability of ECC scriber at ECC.
• Assume roles as Operation Chief prior arrival of Operation Chief.
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Roles and
Responsibilities Emergency
Management Team
(EMT)

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Emergency Management Team Chart
Director of HSSE
Corporate Affair
Head of HR
Head of Security
Head of Legal
Head of CEO
Office
Area Manager
Open
SGM Production Planning VP Business & Services Chief Financial Officer
On Scene
Commander

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EMT Roles & Responsibilities
Incident Commander
Role Description Responsibilities
The Incident Commander’s responsibility is the overall
the overall management of the incident. On most
most incidents, the command activity is carried out by a
carried out by a single Incident Commander. The
The Incident Commander is selected by qualifications
qualifications and experience.
• Assess the situation and/or obtain a briefing from the prior Incident Commander.
• Determine Incident Objectives and strategy.
• Establish the immediate priorities.
• Establish an appropriate organization.
• Approve and authorize the implementation of an Incident Action Plan.
• Approve requests for additional resources or for the release of resources.
• Authorize release of information to the news media.
• Order the demobilization of the incident when appropriate.
Safety Officer
Role Description Responsibilities
The Safety Officer’s function on the Command Staff is
Command Staff is to develop and recommend
measures for assuring personnel safety, and to assist
to assist and/or anticipate hazardous and unsafe
unsafe situations.
• Participate in planning process for emergency operation.
• Identify hazardous situations associated with the incident.
• Review the Incident Action Plan for safety implications.
• Exercise emergency authority to stop and prevent unsafe acts and conditions.
• Investigate accidents that have occurred within the incident area.
• Review any safety measures taken by responders during incident.
• Maintain Task File Log Sheet.
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EMT Roles & Responsibilities – cont.
Security Officer
Role Description Responsibilities
The Security Officer function on the Command Staff is to
Staff is to develop and recommend measures for
for assuring personnel and site security, and to assist
assist and/or anticipate security threat and unsecured
unsecured situation.
• Participate in planning process.
• Identify unsecured situations associated with the incident.
• Review the Incident Action Plan for security implications.
• Investigate security incident that have occurred within the incident area.
• Review site security measure during emergency incident from time to time.
• Assist Liaison Officer in liaising with PDRM (if required).
• Assist HR Officer in NOK management (if required).
• Maintain Task File Log Sheet.
Legal Officer
Role Description Responsibilities
The Legal Officer function is to provide advice on item
on item related to legal aspects.
• Review legal concern issue.
• Provide advice to IC in terms of any legislative requirement for any action taken during emergency.
• Address all legal associated issue.
• Maintain Task File Log Sheet.
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EMT Roles & Responsibilities –cont.
HR and Admin Officer
Role Description Responsibilities
The HR and Admin will provide support and advice on all
advice on all issue relating to HR and Admin.
.
• Provide advice on HR related issue such as compensation, welfare and benefit.
• Manage any issue relating to Next of Kin (NOK).
• Provide advice on administrative related issue such as documentation, preparing administrative report.
• Address all HR and Admin associated issue.
• Maintain Task File Log Sheet.
Information Officer
Role Description Responsibilities
The Information Officer is responsible for developing
developing and releasing information about the incident
the incident to the news media, to incident personnel,
personnel, and to other appropriate agencies and
and organizations.
• Determine from the Incident Commander if there are any limits on information release.
• Develop material for use in media briefings.
• Obtain Incident Commander’s approval of media releases.
• Inform media and conduct media briefings.
• Arrange for tours and other interviews or briefings that may be required.
• Obtain media information that may be useful to incident planning.
• Ensure Incident Notification and updates are sent to COMCEN and CEMAG.
• Maintain Task File Log Sheet.
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EMT Roles & Responsibilities –cont.
Liaison Officer
Role Description Responsibilities
Incidents that are multijurisdictional, or have several
several agencies involved, may require the
establishment of the Liaison Officer position on the
the Command Staff.
.
• Be a contact point during the incident for any governmental liaising activity.
• Manage all governmental request regarding the incident (e.g. Information, Updates and Situational Report). (if required)
required)
• Keep agencies supporting the incident aware of incident status.
• Monitor incident operations to identify current or potential inter-organizational problems (e.g. Interface with PIC Park Management,
PIC Park Management, PRPC Utilities and Facilities, Pengerang Power)
• Maintain Task File Log Sheet.
Operation Chief
Role Description Responsibilities
The Operation Section Chief is responsible for any
any emergency operational activity.
• Interact with Planning Sector Chief to develop the operations portion of progress incident planning during the incident.
incident.
• Request resources needed to implement the Operation’s tactics as a part of the incident planning and development.
development.
• Assist in development of the operations portion of the Incident Action Plan.
• Supervise the execution of the incident Action Plan for Operations.
• Maintain close contact with On Scene Commander.
• Request additional resources to support tactical operations.
• Maintain Task File Log Sheet.
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EMT Roles & Responsibilities –cont.
Planning Chief
Role Description Responsibilities
The Planning Section collects, evaluates, processes,
processes, and disseminates information to be used at
be used at the incident.
• Collect and process situation information about the incident.
• Supervise the preparation of incident planning process.
• Provide input to the Incident Commander and Operations Section Chief in preparing the incident planning process (e.g. process
process (e.g. process area equipment, shutdown sequence, process priority and product diversion plan).
• Determine need for any specialized resources in support of the incident (e.g. Technical Professional and Operation Specialist
Operation Specialist deployment).
• If requested, assemble and disassemble technical planning team and taskforces to support operation section during emergency.
section during emergency.
• Establish special information collection activities as necessary, (e.g., weather, environmental, toxic, consequence modelling
consequence modelling (SAFER) ).
• Provide periodic predictions on incident progress and potential.
• Maintain Task File Log Sheet.
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EMT Roles & Responsibilities –cont.
Finance Chief
Role Description Responsibilities
The Finance Section is responsible for
managing all financial aspects of an incident.
incident. Not all incidents will require a
Finance Section.
• Manage all financial aspects of an incident.
• Provide financial and cost analysis information as requested.
• Provide financial input to demobilization planning.
• Ensure that all obligation documents initiated at the incident are properly prepared and completed for financial claims.
• Maintain Task File Log Sheet.
Logistic Chief
Role Description Responsibilities
The Logistics Section is managed by the
the Logistics Section Chief, who may assign a
assign a Deputy.
• Manage all incident logistics requirement.
• Provide logistical input to the IC in incident planning process.
• Brief EMT Members on logistic capability and status from time to time.
• Identify anticipated and known incident service and support requirements.
• Manage additional resources responded to the incident needed (e.g. neighboring plant, external service provider).
• Supervise request for additional resources.
• Oversee demobilization of Logistics Section.
• Maintain Task File Log Sheet.
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Roles and
Responsibilities
Crisis
Management
Team (CMT)

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Crisis Management Team Chart
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CMT Roles & Responsibilities
Crisis Incident Commander
Role Description Responsibilities
Lead Crisis Management Team in managing
emergency and make decisions in relation to support
support the emergency operation.
• Activate Crisis Management Team (CMT) based on notification by Incident Commander.
• Assess situation and establish strategic objectives and priorities.
• Provide leadership on operational, business, strategic and public relation issues.
• Approve external communication.
• Maintain communication with EMT, PIC Park managment and related authorities.
• Decide on the need for Government-to-Government aid.
• Stand down declaration and demobilization of CMT.
HSSE Advisor
Role Description Responsibilities
Advise Crisis Incident Commander on Health, Safety,
Safety, Security and Environment matters related to the
related to the emergency.
• Assess incident severity, issues and clarify priorities
• Provide initial impact assessment to people, environment, asset and reputation.
• Identify internal and external potential response resources / service providers.
• Provide support for evacuation or shelter in place.
• Communicate with local response agencies.
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CMT Roles & Responsibilities – cont.
HR Advisor
Role Description Responsibilities
Advise Crisis Incident Commander and manage Next of
manage Next of Kins, hospitalization and external
external resources required.
• Coordinate communication to employee or contractor.
• Ensure proper procedures for hospitalization, medevac, bodevac and evacuation.
• Liaise with internal and external resources for medical assistance.
• Notify and assist NOKs with support from EMT if required.
Strategic Communication Advisor
Role Description Responsibilities
Advise Crisis Incident Commander in managing
managing external communication and internal
internal communication.
• Monitor and assess reaction of the public, NGOs, government, press and media.
• Work with Local Authority in information dissemination.
• Advise on media communications and relations.
• Spoke person for joint media or press release.
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CMT Roles & Responsibilities –cont.
Legal Advisor
Role Description Responsibilities
Advise on legal matters in relation to managing the
managing the emergency including post incident
incident management.
• Provide legal advice to Crisis Incident Commander.
• Determine applicable law, legal exposure and regulatory compliance.
• Ensure no conflict of interest with other parties (e.g. insurance, etc)
• Ensure required information for future defense or settlement is gathered and preserved.
Finance Advisor
Role Description Responsibilities
Advise Crisis Incident Commander for all financial and
financial and cost analysis and procurement aspects of
aspects of the critical incident.
• Provide financial support with the approval of Crisis Incident Commander.
• Monitors all financial and cost impacts of incident.
• Consolidate all financial information on incident response operations.
• Advise on financial support provided to Non-PRefChem employees during evacuation/hospitalization/BODEVAC/MEDEVAC.
evacuation/hospitalization/BODEVAC/MEDEVAC.
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CMT Roles & Responsibilities –cont.
Business Continuity Advisor
Role Description Responsibilities
Advise CMT on the recovery plan for PRefChem’s
PRefChem’s business including managing business
business impacts.
• Report priorities and resource requirements to Crisis Incident Commander
• Develop recovery strategies and communicate those strategies with Group Leaders
• Receive updated issues and resource requirements as needed from Group Leaders
• Receive scheduled status updates from EMT and adjust plans as necessary
• Provide status updates to Crisis Incident Commander, as requested, and communicate updates to EMT.
Manufacturing Advisor
Role Description Responsibilities
Advise CMT on the operability of PRefChem’s facilities.
facilities.
• Report PRefChem’s facilities status to Crisis Incident Commander in terms of its operability and major impact.
• Communicate plant operation planning to EMT for ground level operation to execute task accordingly.
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CMT Roles & Responsibilities –cont.
Engineering Advisor
Role Description Responsibilities
Advise CMT on engineering aspects to support the
support the emergency operation on the ground.
ground.
• Explore options in mitigating related hazards by engineering control.
• Provide engineering advises to CMT and EMT in ensuring PRefChem’s facilities are in safest condition.
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Emergency and
Crisis
Preparedness Emergency and
Crisis Simulation
Drill and Exercise

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Basic and Awareness Emergency Response
Training Requirements – Staff
Open
Type of Drills and Exercise
Exercise
Definition
Exercise Mode
Frequency Remarks
Tabletop
(TTX)
Functional
Training
(FTX)
Full Scale
Exercise
(FSX)
Tier 1-
Minor Emergency Drill
One per shift on
on monthly basis
basis
Tier 2 – Major Emergency
Exercise
Once in three (3)
(3) years
Tier 3 – Crisis Exercise Once in three (3)
(3) years
EMT and CMT Call Out Drill Once a months
months
Ad-Hoc Emergency Drills

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Emergency and
Crisis
Preparedness Emergency and
Crisis Preparedness
training

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Basic and Awareness Emergency Response
Training Requirements – Staff
Open
Type of
Training
New joiner /
Transfer
personnel
Assigned as Fire
Fire Warden/
Headcount
Coordinator
Assigned
as ERT
members
Assigned as
as OSC
members
Assigned as
EMT / CMT
members
Frequency
Initial Refresher
Basic and Awareness Emergency Response Training
Basic Fire Safety and Emergency Response
Once off Once every (3)
(3) years
Basic Fire Warden and Headcount Coordinator
Basic Industrial Firefighting
Hazardous Material (HAZMAT) Awareness
Basic Occupational First Aid
Oil Spill Response Awareness
Basic Casualty Handling

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Type of
Training
New joiner /
Transfer
personnel
Assigned as Fire
Fire Warden/
Headcount
Coordinator
Assigned
as ERT
members
Assigned as
as OSC
members
Assigned as
EMT / CMT
members
Frequency
Initial Refresher
Advance Emergency Response Training
Advance Industrial Firefighting Once off Once every (3)
(3) years
Hazardous Material (HAZMAT) Operation
Advance First Aid
Advance Emergency Response
Training Requirements – Staff

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Emergency Preparedness Training Requirements – Contractor
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Type of
Training
New
assignment
Assigned as Fire
Fire Watcher
Working in
in Confined
Confined
Space
Working At
At Height
Designated
First Aider
Frequency
Initial Refresher
Basic and Awareness Emergency Response Training
Basic Fire Safety and Emergency Response Once off
Once off Once every (3)
(3) years
Basic Industrial Fire Watch
Confined Space Emergency Awareness
Basic Occupational First Aid

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Emergency and Crisis Management / Leadership Training
Requirements – Staff
Open
Type of
Training
New joiner /
Transfer
personnel
Assigned as Fire
Fire Warden/
Headcount
Coordinator
Assigned
as ERT
members
Assigned as
as OSC
members
Assigned as
EMT / CMT
members
Frequency
Initial Refresher
Emergency and Crisis Management / Leadership Training
On Scene Commander
Once off
Once every three
three (3) year
Strategy
Emergency and Crisis Management
Strategic Crisis Communication

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Emergency and
Crisis
Preparedness Pre- Incident
Planning

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Incident Action Plan (IAP
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• IAP is prepared in advance base in identified credible scenario as per CIMAH
HSE case or HER. This program also will integrate with UF in neighboring plant.

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Standardized Incident Action Plan Format and Information

74. Thank You
A leading world class integrated refinery and petrochemicals producer creating
sustainable value and enriching lives
© 2021 PRefChem
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