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Bending the Cost Curve and Improving
 Quality in One of America’s Poorest
                 Cities

          Jeffrey Brenner, MD
   Executive Director/Medical Director
Long-term Federal Debt
                     !
7/20/12   3
7/20/12   4
7/20/12   6
You are cordially invited to the first



  Camden City Healthcare Providers’
             Breakfast


                                                                                    History of
                                                                                      CCHP"
Join fellow clinicians to get acquainted, and to share strategies, resources, and
           ideas on providing health care to Camden City residents.
                                                                                        !
                         Thursday, January 24, 2002
                              7:30 – 9:00 am


                  At the Rutgers University Octagon Room,
                 Camden Campus Center, North Third Street




  Sponsored by the Center for Strategic Urban Community Leadership at
 Rutgers University, Division of Urban Health in the Department of Family
Medicine at Cooper Hospital, and the Camden Area Health Education Center

 Please RSVP to Daria Chacón at 856-963-2432 x218 by Friday, January 11.
Camden Health Data!
n    2002 – 2011 with Lourdes, Cooper, Virtua data!
      n  500,000+ records with 98,000 patients!
      n  50 % population use ER/hospital in one year!
n    Leading ED/hospital utilizers citywide!
      n  324 visits in 5 years!
      n  113 visits in 1 year!
n    Total revenue to hospitals for Camden
      residents $100 million per year!
      n    Most expensive patient $3.5 million!
      n    30% costs = 1% patients!
      n  80% costs = 13% patients!
      n  90% costs = 20% patients!
Top 10 ER Diagnosis 2002-2007 (317,791 visits)!

465.9	

    ACUTE UPPER RESPIRATORY                  12,549	

            INFECTION (head cold)	

382.9	

    OTITIS MEDIA NOS (ear infx)	

            7,638	

079.99	

   VIRAL INFECTION NOS	

                    7,577	

462	

      ACUTE PHARYNGITIS (sore throat)	

        6,195	

493.92	

   ASTHMA NOS W/ EXACER	

                   5,393	

558.9	

    NONINF GASTROENTERI (stomach virus)	

    5,037	

789.09	

   ABDOMINAL PAIN-SITE NEC	

                4,773	

780.6	

    FEVER	

                                  4,219	

786.59	

   CHEST PAIN NEC	

                         3,711	

784.0	

    HEADACHE	

                               3,248
Trenton Health Team
Hospital Utilization Analysis
St Francis and Capital Health
2010 - 2011




                                                                           Ewing                       Royal Health Gate Nursing & Rehab
                                                                                                               1314 Brunswick Ave
                Trenton Housing Authority                                                                        1,834 episodes
                      237 Oakland St
                      1,354 episodes


       Providence Nursing & Rehabilitation Center
                   439 Bellevue Ave
                    1,174 episodes

                                                                                                                ^
                          Rowan Tower
                          620 W State St                                                        ^
                          1,065 episodes


                              Luther Towers
                              489 W State St
                                                                                             ^
                                                                                            ^^
                              1,551 episodes
                                                                                              ^      ^
                                   333 W State St
                                   1,042 episodes                                                        ^
                                                                                                         ^

                                               Rescue Mission of Trenton                            Trenton
                                                      98 Carroll St
                                                    2,315 episodes
                                                                            Trent Center West
                                                                           465 Greenwood Ave
                                                                              1,335 episodes                  Trenton Center Apartments
                                                                                                                  511 Greenwood Ave
                                                                                                                    1,700 episodes
  12
Newark Beth Israel Hotspot Analysis (2010)                                                                          Total Receipts by Zip Code
                                                                                                                          07112    $24,079,842
     Total Costs per                                                                                                      07108    $16,553,538
     Census Block (deciles)                                                                                               07103    $14,181,330
         $0                                                                                                               07106    $11,788,444
         $1 - $1,097                                                                                                      07104     $7,022,274

         $1,098 - $4,955                                                                                                  07114     $6,440,656
                                                                                                                          07107     $5,594,552
         $4,956 - $10,700                                                         07104                                   07105     $5,498,100
         $10,701 - $18,685                                                                                                07102     $4,206,927
         $18,686 - $31,353                                        07107
         $31,354 - $54,230
         $54,231 - $88,719                                                                                              1060 Broad St
         $88,720 - $167,531                                                                                             (1 Building)
         $167,532 - $1,793,955                                                                                          87 Patients
         Hotspot                                                                                                        198 ER & Inpatient Visits
     ^   (>$200k in receipts
                                                                                                                        $993 thousand in receipts
         and >50 patients)
                                      07106
                                                          07103
                               ^
                               ^                                              07102



                                                                          ^
                                                      07108
                                                                          ^                       07105




     Mt Vernon and Manor Dr                   07112                                                       Elizabeth Ave
     High Rises (4 Buildings)
                                                      ^^                                                  High Rises (6 Buildings)
     272 Patients                                                                                         774 Patients
     379 ER & Inpatient Visits                                                            07114           1,390 ER & Inpatient Visits
     $1.11 million in receipts                         ^                                                  $2.0 million in receipts




              SAINT BARNABAS
              HEALTH CARE SYSTEM
13




      Newark Beth Israel Medical Center
£
                                                                                                                                                                                ¤
                                                                                                                                                                                1


  MaineCare Hotspot Analysis: Penobscot County
                                                                                                                                                                                    §
                                                                                                                                                                                    ¨
                                                                                                                                                                                    ¦
                                                                                                                                                                                    95

  7/1/2008 - 6/30/2010                                                                                                       Mount Chase



                                                                                                                                 Patten



                                                                                                                                Stacyville            Aroostook

                                                                                                                                                                           £
                                                                                                                                                                           ¤
                                                                                                                                                                           2

                                                                                                                  North Penobscot




                                                                 Piscataquis                                   Millinocket East Millinocket


                                                                                                                                Medway                        Drew
                                                                                                                                                    Kingman
             £
             ¤
             201
                                                                                                                                             Mattawamkeag
                                                                  High utilizer density                                             Woodville                                        £
                                                                                                                                                                                     ¤
                                                                                                                                                                                     1

                                                                               High                                                                             Prentiss
                                                                                                                                                      Webster
                                                                                                                           § Chester
                                                                                                                           ¨
                                                                                                                           ¦
                                                                                                                           95                 Winn
                                                                                                              Penobscot                                             Carroll
                                                                                                             Seboeis                                  Springfield
         Somerset                                                              Low
                                                                                                                                 Lincoln
                                                                                                                                                Lee
                                                                                                               Penobscot Indian Island
                                                                                                          Maxfield                                    Lakeville Whitney
  What is a hot spot?                                                                                                  Enfield            Twombly Ridge

  A hot spot is any geography where a
                                                                                                          Howland 95
                                                                                                                    §
                                                                                                                    ¨
                                                                                                                    ¦               Burlington
                                                                                                                             Lowell
  large number of high utilizers reside.                                                                           Passadumkeag
                                                                                                       LagrangeEdinburg
  High Utilizers are defined as any
  individual with 3 or more hospital                                                                                         East Central Penobscot
                                                                                                Bradford
  admissions or 6 or more ER visits                                                                               ArgyleGreenbush                                                    Washington
                                                                               GarlandCharleston             Alton
  within 2 years. Hot spots range from                                Dexter

  blue (no hot spot) to red (intense hot                                                  Corinth
                                                                                                    Hudson
                                                                                                                          Milford
  spot)                                                                Corinna
                                                                                 Exeter
                                                                                                            Old Town
                                                                                        KenduskeagGlenburn
                                                                                 Stetson Levant               Orono      Bradley              Hancock
                                                                        Newport
                                                                                                                Veazie
                                                                                                        Bangor
Franklin                                                                                       Hermon              Eddington
                                                                                                                             Clifton
                                                                                       Carmel
                                                                                                           £§
                                                                                                           ¤¨
                                                                                                            ¦
                                                                                Etna                        395 Brewer
                                                                        Plymouth                        202
                                                                                                                  Holden
                                             £
                                             ¤
                                             201
                                                                                               £
                                                                                               ¤
                                                                                              202 Hampden
                                                                                       Newburgh          Orrington
         £
         ¤
         2                                         Clinton
                                                                              Dixmont                 1£
                                                                                                       ¤                                                                                          ¤
                                                              Unity
                                                                                          Waldo
Oxford             Vienna
                            Rome
                                   Oakland     £
                                               ¤
                                               201   Benton
                                                                                                                                                                               £ £
                                                                                                                                                                               ¤ ¤
                                                                                                                                                                               1 1
£
                                          ¤                                                                   £
                                                                                                              ¤
                                                                                                              201
                                                                                                                                                                                                            §
                                                                                                                                                                                                            ¨
                                                                                                                                                                                                            ¦
                                                                                                                                                                                                            95

MaineCare Hot Spot Analysis: Kennebec County                                      201
                                                                                                                                                                                       Plymouth
                                                                                                                                                                                                    Etna


7/1/2008 - 6/30/2010
                                                                                                                                                                                                      Newburgh



                  Franklin                                                                      Somerset                                                 §
                                                                                                                                                         ¨
                                                                                                                                                         ¦
                                                                                                                                                         95                                       Dixmont

                                                                                                                                         Clinton

                                                                                                                                   £
                                                                                                                                   ¤
                                                                                                                                   201



                                                                                                                                                                  Unity
                                                                                                                                                Benton
             £
             ¤
             2
                                                                              Rome
                                                                                                           Oakland
                                                       Vienna
                                                                                                                      Waterville
                                                                                                                                     Winslow
                                                                                                                                                              Albion

                                                                                 Belgrade                                                                                              Waldo
                                                        Mount Vernon

                                                                                                     Sidney
                                       Fayette
                                                                                                                      Vassalboro
                                                                                                                                              China


  Oxford                                                        Readfield
                                                                                                                                                                 What is a hot spot?
                                                                                                        £
                                                                                                        ¤
                                                                                                        201
                                                                                                                                                                 A hot spot is any geography where a
                                        Wayne
                                                                               Manchester        Augusta        £
                                                                                                                ¤
                                                                                                                202                                              large number of high utilizers reside.
                                                                                                                                                                 High Utilizers are defined as any
                                                          Winthrop                               £
                                                                                                 ¤
                                                                                                 201                                Windsor
                                                                                                                                                                 individual with 3 or more hospital
                                                                                        Hallowell
                                                                                                                                                                 admissions or 6 or more ER visits
                        Androscoggin             £
                                                 ¤
                                                 202
                                                                                                           Chelsea                                               within 2 years. Hot spots range from
                                                                                        Farmingdale
                                                                                                 201£
                                                                                                    ¤                                                            blue (no hot spot) to red (intense hot
                                                Monmouth
                                                                             West Gardiner
                                                                                                    Randolph                                                     spot)
                                                                                         §
                                                                                         ¨
                                                                                         ¦495


                                                                                            Gardiner
                                                                                                           Pittston                                                                    Knox
High utilizer density                                           Litchfield
           High
                                                                                                                                                  Lincoln
                                                                                                                                                  Lincoln
                                                                                                                                                     c
                                         §
                                         ¨
                                         ¦495
                                                                                                                                                                                                      £
                                                                                                                                                                                                      ¤
                                                                                                                                                                                                      1

           Low                                                                                                                                                         £ £
                                                                                                                                                                       ¤ ¤
                                                                                                                                                                       1

                                                                  Sagadahoc

    New Gloucester
Overview of the Coalition!
-    20 member board, incorporated non-profit!
-    Foundation and hospital support!
-    Structure of the Coalition:!
     -    Operations!
           -    Health Information Exchange!
           -    Research/Data/Evaluation!
           -    Finance/Admin/Legal!
     -    Programming!
           -    Citywide Care Management Project!
           -    Camden Chronic Disease/Primary Care Collaborative!
           -    Community-based Patient Engagement Strategies!
Care Continuum Model!
 Hospital                   •    Mul.disciplinary	
  care	
  management	
  outreach	
  
Admission                   •    Pa.ents	
  with	
  history	
  of	
  ED	
  visits/hospital	
  admissions	
  
                                 and	
  readmissions	
  (4	
  admits	
  w/in	
  6	
  mos.);	
  social	
  
  s Data!                        complexi.es	
  
                            •    Average	
  6-­‐8	
  month	
  engagement	
  




 Inclusion!   CCHP Outreach!                                                                                   Medical Home!
   Triage!
              High	
  Risk	
                                                                                    Care	
  Coordina.on	
  
                                                                            Health	
  Coaching	
  

              Intermediate	
  Risk	
                                                                            Data	
  driven	
  care	
  mgt.	
  

                                                                                                                Pa.ent	
  Engagement	
  

                            •    Nurse	
  driven	
  care	
  transi.on	
  
                            •    Pa.ents	
  with	
  history	
  of	
  ED	
  visits/hospital	
  admissions	
  
                                 and	
  readmissions	
  (2+	
  admits	
  w/in	
  6	
  mos.);	
  socially	
  
                                 stable	
  
                            •    Average	
  6-­‐8	
  week	
  engagement	
  
Utilization typology

                                    Inpatient visits, 2011


 ED visits, 2011     0       1                2              3 to 4   5+

       0             0      1,293            57                4      1


       1           26,128   2,075            117               7      0


     2 to 3        13,390   1,842            373              68      3


     4 to 5        3,216    666              223              118     15


     6 to 7        1,020    251              106              84      24


     8 to 9         386     112              39               41      11


      10 +          339      96              70               65      62
Utilization typology

                                                       Inpatient visits, 2011


 ED visits, 2011         0                  1                    2              3 to 4                    5+

       0


       1              Normal Range of Utilization


     2 to 3

                                                          Potential High
                                                                                           Inpatient
     4 to 5                                                 Utilizers
                                                                                         High Utilizers


     6 to 7
                    Emergency
                                      Potential High
                    Department
                                        Utilizers
                   High Utilizers
     8 to 9


      10 +
Utilization matrix

                                                                   Inpatient visits, 2011


 ED visits, 2011            0                            1                   2               3 to 4                   5+

       0
                                44,728 (85%) patients
                                5,210 Inpatient visits
                                  63,489 ED visits
        1
                          $28,000,000 (50%) IP payment
                         $25,800,000 (59%) ED payment
     2 to 3                                                          985 (2%) patients
                                                                       1,856 IP visits             503 (1%) patients
                                                                      4,129 ED visits            2,026 Inpatient Visits
                                                                                                    4,144 ED Visits
     4 to 5                                                        $10,000,000 (17%) IP
                                             1,563 (3%) patients
                                                                         payment            $10,900,000 (20%) in IP payment
                                                1,239 IP visits
                    4,961(9%) patients         6,962 ED visits     $1,700,000 (4%) ED       $1,700,000 (4%)in ED payment
     6 to 7                                                              payments
                     28,447 ED visits
                                        $6,700,000 (18%) in IP
                   $11,500,000 (27%) in        payment
     8 to 9            ED payment       $2,800,000 (6%) in ED
                                               payment

      10 +
Patient A
            Es.mated	
  2011	
  Payment	
  
            ED:	
  $38,000	
  to	
  $76,000	
  (93	
  visits)	
  	
  
            IP:	
  $65,000	
  to	
  $130,000	
  (12	
  visits)	
  
            Total:	
  	
  $103,000	
  to	
  $206,000	
  
            	
  
            Saving	
  Es.mates	
  
            30%	
  reduc.on	
  in	
  u.liza.on	
  :	
  
            ED:	
  -­‐28;	
  -­‐$11,000	
  	
  to	
  -­‐$22,000	
  
            IP:	
  -­‐	
  4;	
  	
  	
  	
  -­‐$19,000	
  	
  to	
  -­‐$38,000	
  
Train local residents to
participate in decision-
making over health care
       resources!
Promote collaboration
  among providers and
between providers and the
      community!
Comparing Emergency Room High Utilizers in
      Camden, Trenton, and Newark!

Emergency Department High Utilizers   Top 1% 2007
Camden
Patients                                       386
Visits                                        5169
Visits/Patient                                 13.4
% visiting more than one hospital            80.6%

Trenton
Patients                                       504
Visits                                        7616
Visits/Patient                                 15.1
% visiting more than one hospital            78.2%

Newark
Patients                                       928
Visits                                       14367
Visits/Patient                                 15.5
% visiting more than one hospital            71.1%
SENATE, No. 2443

STATE OF NEW JERSEY
              214th LEGISLATURE
                    INTRODUCED DECEMBER 6, 2010



Sponsored by:
Senator JOSEPH F. VITALE
District 19 (Middlesex)




SYNOPSIS
   Establishes Medicaid Accountable Care Organization Demonstration Project
in DHS.

CURRENT VERSION OF TEXT
  As introduced.
The	
  Plan:	
  Compe1ng	
  ACOs	
  
                          Lourdes	
  ACO	
  




Cooper	
  ACO	
  
                                               Virtua	
  ACO	
  
A	
  Different	
  ACO	
  Model	
  for	
  
           Camden	
  
Camden cost savings strategies
                             !
1.    Nurse practitioner led clinics in high cost
      buildings!
2.    More high utilizer outreach teams!
3.    Medical home-based nurse care
      coordination!
4.    More same day appointments (open
      access scheduling)!
Lessons from Camden!
n  Strategic ability to filter, focus, and segment!
n  Comfort with ambiguity and willingness to
    tinker!
n  Adaptive challenge not a technical challenge!

n  Passion for moving towards standardization
    and efficiency when the time is right!
n  Meaningful solutions are local, gradual, and
    require chunking!

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Overview of cchp PDF

  • 1. Bending the Cost Curve and Improving Quality in One of America’s Poorest Cities Jeffrey Brenner, MD Executive Director/Medical Director
  • 5.
  • 7.
  • 8. You are cordially invited to the first Camden City Healthcare Providers’ Breakfast History of CCHP" Join fellow clinicians to get acquainted, and to share strategies, resources, and ideas on providing health care to Camden City residents. ! Thursday, January 24, 2002 7:30 – 9:00 am At the Rutgers University Octagon Room, Camden Campus Center, North Third Street Sponsored by the Center for Strategic Urban Community Leadership at Rutgers University, Division of Urban Health in the Department of Family Medicine at Cooper Hospital, and the Camden Area Health Education Center Please RSVP to Daria Chacón at 856-963-2432 x218 by Friday, January 11.
  • 9. Camden Health Data! n  2002 – 2011 with Lourdes, Cooper, Virtua data! n  500,000+ records with 98,000 patients! n  50 % population use ER/hospital in one year! n  Leading ED/hospital utilizers citywide! n  324 visits in 5 years! n  113 visits in 1 year! n  Total revenue to hospitals for Camden residents $100 million per year! n  Most expensive patient $3.5 million! n  30% costs = 1% patients! n  80% costs = 13% patients! n  90% costs = 20% patients!
  • 10. Top 10 ER Diagnosis 2002-2007 (317,791 visits)! 465.9 ACUTE UPPER RESPIRATORY 12,549 INFECTION (head cold) 382.9 OTITIS MEDIA NOS (ear infx) 7,638 079.99 VIRAL INFECTION NOS 7,577 462 ACUTE PHARYNGITIS (sore throat) 6,195 493.92 ASTHMA NOS W/ EXACER 5,393 558.9 NONINF GASTROENTERI (stomach virus) 5,037 789.09 ABDOMINAL PAIN-SITE NEC 4,773 780.6 FEVER 4,219 786.59 CHEST PAIN NEC 3,711 784.0 HEADACHE 3,248
  • 11.
  • 12. Trenton Health Team Hospital Utilization Analysis St Francis and Capital Health 2010 - 2011 Ewing Royal Health Gate Nursing & Rehab 1314 Brunswick Ave Trenton Housing Authority 1,834 episodes 237 Oakland St 1,354 episodes Providence Nursing & Rehabilitation Center 439 Bellevue Ave 1,174 episodes ^ Rowan Tower 620 W State St ^ 1,065 episodes Luther Towers 489 W State St ^ ^^ 1,551 episodes ^ ^ 333 W State St 1,042 episodes ^ ^ Rescue Mission of Trenton Trenton 98 Carroll St 2,315 episodes Trent Center West 465 Greenwood Ave 1,335 episodes Trenton Center Apartments 511 Greenwood Ave 1,700 episodes 12
  • 13. Newark Beth Israel Hotspot Analysis (2010) Total Receipts by Zip Code 07112 $24,079,842 Total Costs per 07108 $16,553,538 Census Block (deciles) 07103 $14,181,330 $0 07106 $11,788,444 $1 - $1,097 07104 $7,022,274 $1,098 - $4,955 07114 $6,440,656 07107 $5,594,552 $4,956 - $10,700 07104 07105 $5,498,100 $10,701 - $18,685 07102 $4,206,927 $18,686 - $31,353 07107 $31,354 - $54,230 $54,231 - $88,719 1060 Broad St $88,720 - $167,531 (1 Building) $167,532 - $1,793,955 87 Patients Hotspot 198 ER & Inpatient Visits ^ (>$200k in receipts $993 thousand in receipts and >50 patients) 07106 07103 ^ ^ 07102 ^ 07108 ^ 07105 Mt Vernon and Manor Dr 07112 Elizabeth Ave High Rises (4 Buildings) ^^ High Rises (6 Buildings) 272 Patients 774 Patients 379 ER & Inpatient Visits 07114 1,390 ER & Inpatient Visits $1.11 million in receipts ^ $2.0 million in receipts SAINT BARNABAS HEALTH CARE SYSTEM 13 Newark Beth Israel Medical Center
  • 14. £ ¤ 1 MaineCare Hotspot Analysis: Penobscot County § ¨ ¦ 95 7/1/2008 - 6/30/2010 Mount Chase Patten Stacyville Aroostook £ ¤ 2 North Penobscot Piscataquis Millinocket East Millinocket Medway Drew Kingman £ ¤ 201 Mattawamkeag High utilizer density Woodville £ ¤ 1 High Prentiss Webster § Chester ¨ ¦ 95 Winn Penobscot Carroll Seboeis Springfield Somerset Low Lincoln Lee Penobscot Indian Island Maxfield Lakeville Whitney What is a hot spot? Enfield Twombly Ridge A hot spot is any geography where a Howland 95 § ¨ ¦ Burlington Lowell large number of high utilizers reside. Passadumkeag LagrangeEdinburg High Utilizers are defined as any individual with 3 or more hospital East Central Penobscot Bradford admissions or 6 or more ER visits ArgyleGreenbush Washington GarlandCharleston Alton within 2 years. Hot spots range from Dexter blue (no hot spot) to red (intense hot Corinth Hudson Milford spot) Corinna Exeter Old Town KenduskeagGlenburn Stetson Levant Orono Bradley Hancock Newport Veazie Bangor Franklin Hermon Eddington Clifton Carmel £§ ¤¨ ¦ Etna 395 Brewer Plymouth 202 Holden £ ¤ 201 £ ¤ 202 Hampden Newburgh Orrington £ ¤ 2 Clinton Dixmont 1£ ¤ ¤ Unity Waldo Oxford Vienna Rome Oakland £ ¤ 201 Benton £ £ ¤ ¤ 1 1
  • 15. £ ¤ £ ¤ 201 § ¨ ¦ 95 MaineCare Hot Spot Analysis: Kennebec County 201 Plymouth Etna 7/1/2008 - 6/30/2010 Newburgh Franklin Somerset § ¨ ¦ 95 Dixmont Clinton £ ¤ 201 Unity Benton £ ¤ 2 Rome Oakland Vienna Waterville Winslow Albion Belgrade Waldo Mount Vernon Sidney Fayette Vassalboro China Oxford Readfield What is a hot spot? £ ¤ 201 A hot spot is any geography where a Wayne Manchester Augusta £ ¤ 202 large number of high utilizers reside. High Utilizers are defined as any Winthrop £ ¤ 201 Windsor individual with 3 or more hospital Hallowell admissions or 6 or more ER visits Androscoggin £ ¤ 202 Chelsea within 2 years. Hot spots range from Farmingdale 201£ ¤ blue (no hot spot) to red (intense hot Monmouth West Gardiner Randolph spot) § ¨ ¦495 Gardiner Pittston Knox High utilizer density Litchfield High Lincoln Lincoln c § ¨ ¦495 £ ¤ 1 Low £ £ ¤ ¤ 1 Sagadahoc New Gloucester
  • 16. Overview of the Coalition! -  20 member board, incorporated non-profit! -  Foundation and hospital support! -  Structure of the Coalition:! -  Operations! -  Health Information Exchange! -  Research/Data/Evaluation! -  Finance/Admin/Legal! -  Programming! -  Citywide Care Management Project! -  Camden Chronic Disease/Primary Care Collaborative! -  Community-based Patient Engagement Strategies!
  • 17. Care Continuum Model! Hospital •  Mul.disciplinary  care  management  outreach   Admission •  Pa.ents  with  history  of  ED  visits/hospital  admissions   and  readmissions  (4  admits  w/in  6  mos.);  social   s Data! complexi.es   •  Average  6-­‐8  month  engagement   Inclusion! CCHP Outreach! Medical Home! Triage! High  Risk   Care  Coordina.on   Health  Coaching   Intermediate  Risk   Data  driven  care  mgt.   Pa.ent  Engagement   •  Nurse  driven  care  transi.on   •  Pa.ents  with  history  of  ED  visits/hospital  admissions   and  readmissions  (2+  admits  w/in  6  mos.);  socially   stable   •  Average  6-­‐8  week  engagement  
  • 18. Utilization typology Inpatient visits, 2011 ED visits, 2011 0 1 2 3 to 4 5+ 0 0 1,293 57 4 1 1 26,128 2,075 117 7 0 2 to 3 13,390 1,842 373 68 3 4 to 5 3,216 666 223 118 15 6 to 7 1,020 251 106 84 24 8 to 9 386 112 39 41 11 10 + 339 96 70 65 62
  • 19. Utilization typology Inpatient visits, 2011 ED visits, 2011 0 1 2 3 to 4 5+ 0 1 Normal Range of Utilization 2 to 3 Potential High Inpatient 4 to 5 Utilizers High Utilizers 6 to 7 Emergency Potential High Department Utilizers High Utilizers 8 to 9 10 +
  • 20. Utilization matrix Inpatient visits, 2011 ED visits, 2011 0 1 2 3 to 4 5+ 0 44,728 (85%) patients 5,210 Inpatient visits 63,489 ED visits 1 $28,000,000 (50%) IP payment $25,800,000 (59%) ED payment 2 to 3 985 (2%) patients 1,856 IP visits 503 (1%) patients 4,129 ED visits 2,026 Inpatient Visits 4,144 ED Visits 4 to 5 $10,000,000 (17%) IP 1,563 (3%) patients payment $10,900,000 (20%) in IP payment 1,239 IP visits 4,961(9%) patients 6,962 ED visits $1,700,000 (4%) ED $1,700,000 (4%)in ED payment 6 to 7 payments 28,447 ED visits $6,700,000 (18%) in IP $11,500,000 (27%) in payment 8 to 9 ED payment $2,800,000 (6%) in ED payment 10 +
  • 21. Patient A Es.mated  2011  Payment   ED:  $38,000  to  $76,000  (93  visits)     IP:  $65,000  to  $130,000  (12  visits)   Total:    $103,000  to  $206,000     Saving  Es.mates   30%  reduc.on  in  u.liza.on  :   ED:  -­‐28;  -­‐$11,000    to  -­‐$22,000   IP:  -­‐  4;        -­‐$19,000    to  -­‐$38,000  
  • 22. Train local residents to participate in decision- making over health care resources!
  • 23. Promote collaboration among providers and between providers and the community!
  • 24.
  • 25. Comparing Emergency Room High Utilizers in Camden, Trenton, and Newark! Emergency Department High Utilizers Top 1% 2007 Camden Patients 386 Visits 5169 Visits/Patient 13.4 % visiting more than one hospital 80.6% Trenton Patients 504 Visits 7616 Visits/Patient 15.1 % visiting more than one hospital 78.2% Newark Patients 928 Visits 14367 Visits/Patient 15.5 % visiting more than one hospital 71.1%
  • 26. SENATE, No. 2443 STATE OF NEW JERSEY 214th LEGISLATURE INTRODUCED DECEMBER 6, 2010 Sponsored by: Senator JOSEPH F. VITALE District 19 (Middlesex) SYNOPSIS Establishes Medicaid Accountable Care Organization Demonstration Project in DHS. CURRENT VERSION OF TEXT As introduced.
  • 27. The  Plan:  Compe1ng  ACOs   Lourdes  ACO   Cooper  ACO   Virtua  ACO  
  • 28. A  Different  ACO  Model  for   Camden  
  • 29. Camden cost savings strategies ! 1.  Nurse practitioner led clinics in high cost buildings! 2.  More high utilizer outreach teams! 3.  Medical home-based nurse care coordination! 4.  More same day appointments (open access scheduling)!
  • 30. Lessons from Camden! n  Strategic ability to filter, focus, and segment! n  Comfort with ambiguity and willingness to tinker! n  Adaptive challenge not a technical challenge! n  Passion for moving towards standardization and efficiency when the time is right! n  Meaningful solutions are local, gradual, and require chunking!