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Cindy Gallop
Association of National Advertising
2010 Conference
(BIG GAP)
TIME
COMPLEXITY
TIME
COMPLEXITY
ORGANISMS
TIME
COMPLEXITY
ORGANISMS
TIME
COMPLEXITY
BUSINESS
TIME
COMPLEXITY
TECHNOLOGY
TIME
COMPLEXITY
MARRIAGE
AROUSAL
TRIGGERS
TIME
COMPLEXITY
Your Digital Marketing
Plan
Your Insanely Complex
Digital Marketing
Plan
Anti -Marketing Complexity
F
R
Y
F
R
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Existing
Customers
Purchase
More
Often.
F
R
Y
Create
New
Customers.
F
R
Y
Increase
Purchase
Volume.
F
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Y
F
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F.R.Y.
S.M.A.R.T
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The Power of S.M.A.R.T. Objectives
The Power of S.M.A.R.T. Objectives
The Power of S.M.A.R.T. Objectives
Anti -Marketing Complexity
Anti -Marketing Complexity
Lag
Indicators
Lead
Indicators
Measures
the Objectives
Measures the
Actions to
Achieve The Objective
Hard to Influence Easier to Influence
Predictable
Lag
Indicators
Lead
Indicators
Measures
the Objectives
Measures
Actions to
Achieve The Objective
Lag
Indicators
Lead
Indicators
Measures
the Objectives
Measures
Actions to
Achieve The Objective
• Increase website conversions
Increase Positive brand
mentions
• Facebook content Engagement
“likes”
• Twitter followers, RT
• Shares, Comments
Anti -Marketing Complexity
Anti -Marketing Complexity
=X
Anti -Marketing Complexity
Anti -Marketing Complexity
Anti -Marketing Complexity
TIME
COMPLEXITY
TECHNOLOGY
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Overcoming The Smoke & Mirrors of Digital Trends

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Overcoming The Smoke & Mirrors of Digital Trends

Editor's Notes

  1. Yes – this is not going to the last Digital Trend Presentation you see. There will be more. There will be more digital conference and expos. Ad Tech will get bigger. SXSW will get bigger.
  2. Yes – this is not going to the last Digital Trend Presentation you see. There will be more. There will be more digital conference and expos. Ad Tech will get bigger. SXSW will get bigger. The Dallas Social Media Club Will be bigger, but…
  3. More & More of those Trend presentation decks will be filed away and forgotten. And for the most part, it will be business as usual in your marketing plane.
  4. All these trends that I mentioned up front –personalzation, segementation, content marketing,
  5. Yes – this is not going to the last Digital Trend Presentation you see. There will be more. There will be more digital conference and expos. Ad Tech will get bigger. SXSW will get bigger.
  6. Lag measures are your ultimate goal, but the indication happens after the action. It’s a measure of action that happened in the past. In other words, once you get the a lag metric, it is very hard to influence.A Lag Measures measures the ultimate goal you are trying to accomplish, such as an increase in sales or profits, however, it is always in the past… hence the term Lag. Make no mistake, Lag Measures are critically important, but once you see a Lag Measure, there is nothing more that can be done about it. For instance, once you see the weekly sales report, it is just that… last week’s sales. You can try to do better next week, but nothing can be done about last week.Lead Measures, on the other hand, are both predictive, meaning they lead to the accomplishment of the Lag Measure or goal, and they are influenceable, meaning you can do something about them. Lead Measures are about narrowing your focus down to the 2 or 3 things that “trigger” success, or your end goal. For example, it could be number of out-of-stock items in a retail store, number of subscribers to an eNewsletter for an eCommerce website, or compliance to 8 key safety standards for a construction company.
  7. Lag measures are your ultimate goal, but the indication happens after the action. It’s a measure of action that happened in the past. In other words, once you get the a lag metric, it is very hard to influence.A Lag Measures measures the ultimate goal you are trying to accomplish, such as an increase in sales or profits, however, it is always in the past… hence the term Lag. Make no mistake, Lag Measures are critically important, but once you see a Lag Measure, there is nothing more that can be done about it. For instance, once you see the weekly sales report, it is just that… last week’s sales. You can try to do better next week, but nothing can be done about last week.Lead Measures, on the other hand, are both predictive, meaning they lead to the accomplishment of the Lag Measure or goal, and they are influenceable, meaning you can do something about them. Lead Measures are about narrowing your focus down to the 2 or 3 things that “trigger” success, or your end goal. For example, it could be number of out-of-stock items in a retail store, number of subscribers to an eNewsletter for an eCommerce website, or compliance to 8 key safety standards for a construction company.
  8. Lag measures are your ultimate goal, but the indication happens after the action. It’s a measure of action that happened in the past. In other words, once you get the a lag metric, it is very hard to influence.A Lag Measures measures the ultimate goal you are trying to accomplish, such as an increase in sales or profits, however, it is always in the past… hence the term Lag. Make no mistake, Lag Measures are critically important, but once you see a Lag Measure, there is nothing more that can be done about it. For instance, once you see the weekly sales report, it is just that… last week’s sales. You can try to do better next week, but nothing can be done about last week.Lead Measures, on the other hand, are both predictive, meaning they lead to the accomplishment of the Lag Measure or goal, and they are influenceable, meaning you can do something about them. Lead Measures are about narrowing your focus down to the 2 or 3 things that “trigger” success, or your end goal. For example, it could be number of out-of-stock items in a retail store, number of subscribers to an eNewsletter for an eCommerce website, or compliance to 8 key safety standards for a construction company.
  9. Lag measures are your ultimate goal, but the indication happens after the action. It’s a measure of action that happened in the past. In other words, once you get the a lag metric, it is very hard to influence.A Lag Measures measures the ultimate goal you are trying to accomplish, such as an increase in sales or profits, however, it is always in the past… hence the term Lag. Make no mistake, Lag Measures are critically important, but once you see a Lag Measure, there is nothing more that can be done about it. For instance, once you see the weekly sales report, it is just that… last week’s sales. You can try to do better next week, but nothing can be done about last week.Lead Measures, on the other hand, are both predictive, meaning they lead to the accomplishment of the Lag Measure or goal, and they are influenceable, meaning you can do something about them. Lead Measures are about narrowing your focus down to the 2 or 3 things that “trigger” success, or your end goal. For example, it could be number of out-of-stock items in a retail store, number of subscribers to an eNewsletter for an eCommerce website, or compliance to 8 key safety standards for a construction company.
  10. Lag measures are your ultimate goal, but the indication happens after the action. It’s a measure of action that happened in the past. In other words, once you get the a lag metric, it is very hard to influence.A Lag Measures measures the ultimate goal you are trying to accomplish, such as an increase in sales or profits, however, it is always in the past… hence the term Lag. Make no mistake, Lag Measures are critically important, but once you see a Lag Measure, there is nothing more that can be done about it. For instance, once you see the weekly sales report, it is just that… last week’s sales. You can try to do better next week, but nothing can be done about last week.Lead Measures, on the other hand, are both predictive, meaning they lead to the accomplishment of the Lag Measure or goal, and they are influenceable, meaning you can do something about them. Lead Measures are about narrowing your focus down to the 2 or 3 things that “trigger” success, or your end goal. For example, it could be number of out-of-stock items in a retail store, number of subscribers to an eNewsletter for an eCommerce website, or compliance to 8 key safety standards for a construction company.
  11. Lag measures are your ultimate goal, but the indication happens after the action. It’s a measure of action that happened in the past. In other words, once you get the a lag metric, it is very hard to influence.A Lag Measures measures the ultimate goal you are trying to accomplish, such as an increase in sales or profits, however, it is always in the past… hence the term Lag. Make no mistake, Lag Measures are critically important, but once you see a Lag Measure, there is nothing more that can be done about it. For instance, once you see the weekly sales report, it is just that… last week’s sales. You can try to do better next week, but nothing can be done about last week.Lead Measures, on the other hand, are both predictive, meaning they lead to the accomplishment of the Lag Measure or goal, and they are influenceable, meaning you can do something about them. Lead Measures are about narrowing your focus down to the 2 or 3 things that “trigger” success, or your end goal. For example, it could be number of out-of-stock items in a retail store, number of subscribers to an eNewsletter for an eCommerce website, or compliance to 8 key safety standards for a construction company.
  12. Lag measures are your ultimate goal, but the indication happens after the action. It’s a measure of action that happened in the past. In other words, once you get the a lag metric, it is very hard to influence.A Lag Measures measures the ultimate goal you are trying to accomplish, such as an increase in sales or profits, however, it is always in the past… hence the term Lag. Make no mistake, Lag Measures are critically important, but once you see a Lag Measure, there is nothing more that can be done about it. For instance, once you see the weekly sales report, it is just that… last week’s sales. You can try to do better next week, but nothing can be done about last week.Lead Measures, on the other hand, are both predictive, meaning they lead to the accomplishment of the Lag Measure or goal, and they are influenceable, meaning you can do something about them. Lead Measures are about narrowing your focus down to the 2 or 3 things that “trigger” success, or your end goal. For example, it could be number of out-of-stock items in a retail store, number of subscribers to an eNewsletter for an eCommerce website, or compliance to 8 key safety standards for a construction company.
  13. Yes – this is not going to the last Digital Trend Presentation you see. There will be more. There will be more digital conference and expos. Ad Tech will get bigger. SXSW will get bigger.