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Overcoming payment
hurdles in e-business
      Albert Dias, M&T Director
You have an idea
Your options

           Pre-paid   Direct   Credit   Debit
            cards     debit    cards    cards

Setup        Free      $1k +   $0–2k    $1k +

Transact     2–7%      < 2%    2–4%*    2–4%*

Maintain     Easy     Varies   Varies   Varies

Mobile      Varies     Poor    Varies   Varies

Risk         Low       Low      High    High
How do pre-paid cards work




                           Card
              Merchant   provider
How does direct debit work

              Merchant




                         Gateway




               User’s
               bank
How do credit/debit cards work

              Merchant    Gateway




                         Merchant
                         acquirer




      3-D       Card        Card
     Secure    issuer    association
A choice of two models

Three-party                 Two-party

> Pay at gateway            > Pay at merchant
> Merchant needs SSL        > Merchant needs PCI-DSS
> Gateway liable for card   > Merchant liable for card
> Basic fraud detection     > Detailed fraud detection
> Checkout drop-off risk    > Low checkout drop-off
Credit/debit card types

                                  Closed
           Regular   Corporate
                                  group

Accept      High      Medium      Very low

Transact    2–4%*      2–4%*       0–3%*

Maintain    Varies     Varies      High

Risk        High      Very high   Very low
What is 3-D Secure

> It’s not your 3-digit
  Card Security Code
> Issuer authenticates
  information that isn’t
  printed on the card
> Reduction in fraud
> Lower merchant liability
How do you reduce card fraud

                 > Step into the shoes
                   of a criminal
                 > Use collaborative fraud
                   assessment tools
                 > Score your risk and set
                   your comfort zone
                 > Don’t be afraid to verify
                 > Learn and remember
Score your fraud risk

Common flags           Business-specific flags

> Suspicious cards     > Close travel
> Haste                > Unusual routes
> User location        > Expensive trips
> Local knowledge      > Strange company
> Suspicious history
Why not just e-business?

> Establish direct payment
  with your customers
> Simplify transactions
> Understand the risks
> Establish your threshold
> Works well for volume
> Tap into conservative
  corporate markets
Overcoming payment
hurdles in e-business
      Albert Dias, M&T Director

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Overcoming e-payment hurdles

  • 1. Overcoming payment hurdles in e-business Albert Dias, M&T Director
  • 2. You have an idea
  • 3. Your options Pre-paid Direct Credit Debit cards debit cards cards Setup Free $1k + $0–2k $1k + Transact 2–7% < 2% 2–4%* 2–4%* Maintain Easy Varies Varies Varies Mobile Varies Poor Varies Varies Risk Low Low High High
  • 4. How do pre-paid cards work Card Merchant provider
  • 5. How does direct debit work Merchant Gateway User’s bank
  • 6. How do credit/debit cards work Merchant Gateway Merchant acquirer 3-D Card Card Secure issuer association
  • 7. A choice of two models Three-party Two-party > Pay at gateway > Pay at merchant > Merchant needs SSL > Merchant needs PCI-DSS > Gateway liable for card > Merchant liable for card > Basic fraud detection > Detailed fraud detection > Checkout drop-off risk > Low checkout drop-off
  • 8. Credit/debit card types Closed Regular Corporate group Accept High Medium Very low Transact 2–4%* 2–4%* 0–3%* Maintain Varies Varies High Risk High Very high Very low
  • 9. What is 3-D Secure > It’s not your 3-digit Card Security Code > Issuer authenticates information that isn’t printed on the card > Reduction in fraud > Lower merchant liability
  • 10. How do you reduce card fraud > Step into the shoes of a criminal > Use collaborative fraud assessment tools > Score your risk and set your comfort zone > Don’t be afraid to verify > Learn and remember
  • 11. Score your fraud risk Common flags Business-specific flags > Suspicious cards > Close travel > Haste > Unusual routes > User location > Expensive trips > Local knowledge > Strange company > Suspicious history
  • 12. Why not just e-business? > Establish direct payment with your customers > Simplify transactions > Understand the risks > Establish your threshold > Works well for volume > Tap into conservative corporate markets
  • 13. Overcoming payment hurdles in e-business Albert Dias, M&T Director