The document outlines a 4-step process for overcoming a crisis: 1) Define the problem by analyzing each aspect that is causing the crisis, 2) Develop a strategy by creating a plan toward the goal of resolving the crisis, 3) Create tactical actions to employ the available means to accomplish resolving the crisis, 4) Implement the plan of action. The overall message is that overcoming a crisis requires focusing on properly analyzing the issues, planning a strategy, and then taking action on the plan.