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- 1. Simmons College Technology Help Desk Orientation January 19, 2009
- 2. Simmons College Technology Help Desk Orientation January 19, 2009
- 3.
- 4. Agenda: 9:00 - 9:45 ➫ 2 Truths & 1 Lie 9:45 - 10:30 ➫ We are... 10:30 - 10:45 ➫ 15 min Break 10:45 - 11:00 ➫ Confidentiality and Adm. Rights 11:00 - 12:00 ➫ Policy & Process 12:00 -12:45 ➫ LUNCH 12:45 - 1:15 ➫ Team Building with Hulahoops 1:15 - 2:15 ➫ Communication 2:15 - 3:15 ➫ Track-IT! & Scheduling 3:15 - 4:15 ➫ Technical Troubleshooting 4:15 - 5:00 ➫ Wrap-It-Up
- 6. 2 Truths &1 Lie 1. Each person think about 2 things unique about yourself would like to share with the group. 2. Now come up with a lie about yourself, that you can share with the group. One by one we will go around the room and say the three things we each have come up with. After the first person says their truths and lie we all will guess which is the lie. The first person to guess correctly is the next person to say their truths and lie.
- 8. And Red Head Knowledgeable Skinny Native American Adults Asian Under the Hill Professionals Female Helpful Born Abroad Green Human Students Connected to Simmons Caucasian here is Red Brunette Straight Tall Fair Skinned From Down We are... Hispanic Blue Under Middle- Purple Blond Gay African Eastern Over the Hill our tree American Funny Imperfect Diverse Creative Co-Ops Dark Skinned Understanding Male Heavy USA Born Teenagers Pink Other Similar Short
- 9. Web Design Academic Technology 1.General Access Computing and Labs User Services Administrator Responsibilities Help Desk and promote a strategy which involves in-depthuse – Instructional design consultation, for Simmons' effective Establish a. RIAA violations User Servicesfor andinventory identify learning Simmons, – AssistsWeb inonline communication with Simmons-owned Hardware/software Nutshell Serviceswithin problems that to a b. Routes staff, faculty,SOM student technology goals, to develop of the Library and Online partnerships with faculty Lab patrons French, Mircea Baciu, Kevin Botsford, Frances Bedminster, Bernadette and to – hardware and software provided in those general access Infrastructure Fishman, Benjamin the peopleSimmons and prospects, and between Simmons for Admin rights innovative or between who engaging and all the assignments, to gather feedback -c.Supports almostSystems respond to those problems. We Instructional Technologist for Blended Learning Unix Systems Administrator Senior Web Designer Administrative Assistant I Administrativecan solvesoftware/hardware that the spaces, including loaning laptops and headphones. Mediapurpose of always,touches, including to make other Technical Administrative Assistant II and Services d.Simmonsworld. learningsend community requests to the the community improvement, and desktop/ usually, but notagreements Confidentiality Gargano,Queen Brown, Jacob Joseph Correia, Michael Geluk, Systems Administrator Unix – mobile-based andTechnologyof technology. of the Simmons e. Technology staff, including Help maintenance Administration, monitoring, and Desk staff. appropriate educational use Website updates for AV infrastructure. Technical Administrative Assistant II Web Designer/Content Mangement Senior Administrative Systems Analyst Flynn, Brian Graffam, Mary 2. –Explains,thisInfrastructure,Simmonsand to theof and others –– Helps facultysupportof the including community intuitive site Technology strategysoftware they the campus network, Application get the - Operations Managerthroughor refers their students need Realize educates, Responsibilities Supports members solves, the application correct Kuhns, Bella Manager r Systems Adminstrato Network Systems Mazzola,&Chad Training Administrative Systems Analyst Senior Development Manager Conway, Amy Ryan Gardner-Cook, using audio/visual equipmentCenter and questionsrooms, telephone system, and Data in management system) Support for eLearning general by servers. – So technology and A/V purchasing access,the technology installedtechnical issues faced issues and lab computers All that on classroom, (learning classrooms, study posed a.source, faculty,usable interface design, compelling graphic organization, Ito,Senior WebRobert Gail Bourque, ShinoSupport Specialist – (i.e. Library Infostaff and students Lab, res campus labs, and 5 have Matthews-DeNatale, Morgunov, Nikolay Designer Senior Web Support Specialist Specialist User Computer Support Datadistance codes Long Commons, SOMand 7 days a week, up b.by the entire Simmons computer-based) they technologies. – (typically and appropriatecommunity,and support interfaces, and event spaces, for academicWeb/interactive need on- to design, use of integration services—maintain non-academic Media Developer Senior Associate Allison Academic Technology Director, SeniorGeovanyMedia Services Gen. Acc.desktop/mobile sources of Online Services Technical Labs for phone – 15.5 hours/day.external issues when Manager of Technology labs). and development purposes. supportSimmons-owned Desk student technology Kukla,Administrative Dunbar, Thomas Systems Analyst Lopez, Campbell, Matthew –&Support to/from imports for find c. campus,contact Help technology in good Point of andfaculty technology fluency and McCormick,Support Specialist, Events Thompson,John Media Richard Specialist Application Support Specialist Computing isportal, file andour work through site analytics, Telecommunications the Help Deskof printLees professional including email, on vacation. Susan services, authentication, – working order:effectiveness ofmaintains, updates, Measure this Network Administrator Computer SupportKaren Chase Senior Instructional Designer Weiman, Lesley Janice fluency– the all users, to - Advocates fortakes the form make technology as easy to Cyndi Rubino faculty Marratzu, RiccardoAdministrator Senior SQL Database Ith, Samath Canero-Conklin, and enterpriseuser testing. general access spacesour work backups.theContinuously infrastructure, labs. –– troubleshoots, the users of audio/visual improve and training Maintains and supports surveys, management d. Advocatesand and otherwise supports Simmons-owned Credit card for faculty Mirque, Andrew Support Technician Systems AdministratorSupport Specialist Sr Application Media Senior Senior Computer Support Specialist use and trouble-free consultation, faculty grants, and Reporting development, as possible: timing of roll-outs, Learning Technology Administrator e. computers, printers,ever-changingprinter, computer, and a/v Phone cards to an and peripherals, and investigates and respond on of use of new tools, testingmedium. updates/new For example: ensuringnew spacesapplications technology, so including planning for pro-active with built-in for faculty, staff Ramey, James Le, Vu Allison Catlin, easeSimmons-supported software services, hardware, and – technologies new to Simmons. the a/v ensure new to functionality that Previte, AngeliqueTechnician f. Payroll questions integrationhave equipment checks are will of recommending additional or new Evaluation and that Simmons spaces done;when needed to Technology and students. Manager of Support Media Telecommunications Senior Computer Support Specialist products for use and implementing new technologies. Supply work, by the college. – softwareinterfaces and data Production Assistant Mullarkey, James g. technologiesat a cost thatproperties socan bear. communicate Cell phoneSimmons' web the College that they users reimbursements –Servesneed, and documentation; and coordinating with the Maintain Technology’s ambassador to the community. Gilmore, Aran Santiago, Elizabeth as Media Support Specialist Specialist Senior Computer Support 3. Shared ResponsibilitiesRegistrar's Office, Library staff, etc. Campus Card being timely and accurate. Where possible, effectively by office, the Sr. Instructional Designer –– Educates, deep technical support and assistance hardware Production services – video, audio, web and management and account print for courses Providing advises, audio/visual to appropriate content owners User support and helps troubleshoot, and fixes for staff, – Taxi vouchers for Datatel/AARCequipment to faculty, issues Perkinson, David Jaquith, Martin distribute ownership of content Loans laptops a. and software issues for or makes Simmons-owned and Director also: facilitates people withmost technology- Traynor, Jamie Support Specialist and research Senior Media Computer Support Specialist Production Specialist – personally-ownedother Technology units, purchases and all un-resolvable by of technology. existing including Technology through the use relatedstudents. andtechnology software and new and educate b. Helpsvolume users and market General questions site license Academic Straw, Autumn Russell, Aaron Access to theAdministrative Systems, and Help Desk. Technology, receiving room, clinic room, Wright, Sean Senior Media Support Specialist Computer Support Specialist desktop/mobile computing purchases and meeting as c. services or products through fun campaigns, such room (L330) – Investigation and assessment oftrends and the College, (ie; emerging technologies and for Instructional Technologist Therrien, Joseph makes as campus experts on . . . Oh My!," andtechnologies;2.0 – "Leopard, Vista, and Office Web Act discounted pricing available to the community. Technology wikis,blogs, podcasting, digital storytelling, clickers, web to Assistant Media Technician Tricks and for users in the creation of web interfaces; strive advocate Treats. multimedia) to provide faculty and staff within Simmons' deliver improved usability and accessibility recommendations and guidance in curricular integration.
- 10. Web Design Academic Technology 1.General Access Computing and Labs User Services Administrator Responsibilities Technology consultation, which involveseffective use Help Desk and promote a strategy for Simmons' in-depth – Instructional design Establish a. RIAA violations Office User Servicesfor andinventory identify learning Simmons, – AssistsWeb inonline communication within goals, to develop Hardware/software Nutshell Services a of the the Vice President of Lab patrons with Simmons-owned b. Routes staff, faculty,SOM student technology problems that to of Sr. Library and Online partnerships with faculty to French, Mircea Baciu, Kevin Botsford, Frances Bedminster, Bernadette – hardware and software Infrastructure and Finance & Administration andprovided in those general Simmons for Fishman, Benjamin prospects, and to gather access -c. Admin rights innovative assignments, between feedback between and engagingSimmons Instructional Technologist for Blended Learning Unix Systems Administrator Senior Web Designer Administrative Assistant I Administrativecan solvesoftware/hardwareproblems. We Supports almostSystems respond to those that the the people who all the laptops and headphones. spaces, including loaning or Mediapurpose of always,touches, including to make other Technical Administrative Assistant II and Services d.Simmonsworld. learningsend community requests to the the community improvement, and desktop/ usually, but notagreements Confidentiality Gargano,Queen Brown, Jacob Joseph Correia, Michael Geluk, Systems Administrator Unix – mobile-based andTechnologyof technology. of the Simmons e. Technology staff, including Help maintenance Administration, monitoring, and Desk staff. appropriate educational use Website updates for AV infrastructure. Operations Technical Administrative Assistant II Web Designer/Content Mangement Senior Administrative Systems Analyst Flynn, Brian – Helps facultysupportof through the applicationstudents need Technology Manager the Simmonsand their of and others Application Infrastructure, including community intuitive site the campus network, 2. –Explains,this strategysolves, or refers to the correct Graffam, Mary Kuhns, Bella Manager r Systems Adminstrato - Operations get the software they Realize educates, Responsibilities – Supports members Manager Network Systems Mazzola,&Chad Training Administrative Systems Analyst Senior Development Manager telephone system, equipmentCenter servers.lab computers and Data in management installedtechnicalA/V interface design, compelling graphic All that for eLearning general have the on classroom, (learningaccess, and system) organization, andPatricia Santoroclassrooms, study rooms, usable purchasing issues questions posed using audio/visual issues faced by and technology Conway, Amy Ryan Gardner-Cook, Ito,Senior WebRobert Gail Bourque, ShinoSupport Specialist ––source, faculty, staff and students Lab, res campus labs, and 5 Support a. So technology Matthews-DeNatale, (i.e. Library Info Commons, SOMand 7 days a week, – (typically and appropriatecommunity,and support interfaces, and distance codes for academicWeb/interactive technologies. LongAcc.desktop/mobile use of design, spaces, b.by the integration services—maintain non-academic on- to Morgunov, Nikolay Designer Senior Web Support Specialist Specialist User Computer Support Media Developer Senior Associate Allison Academic Technology Director, Gen.event Labs external computer-based) they need up Data entire Simmons – 15.5 hours/day. and development of Onlineof SeniorGeovanyMedia Services Kukla,Administrative Dunbar, Thomas Systems Analyst Lopez, Campbell, Matthew c. campus,contact for phone issues when Manager Services Technology labs). purposes. support technology fluency and Technical –&Support to/from Simmons-owned Desk student technology imports for find Point of andfaculty Help sources technology in good McCormick,Support Specialist, Events Thompson,John Media Richard Specialist Application Support Specialist Computing isportal, file andour work through site analytics, Telecommunications the Help Deskof printLees professional including email, on vacation. Susan services, authentication, – working order:effectiveness ofmaintains, updates, Measure this Network Administrator Computer SupportKaren Chase Senior Instructional Designer Weiman, Lesley Janice fluency– the all users, to - Advocates fortakes the form make technology as easy to Cyndi Rubino faculty Marratzu, RiccardoAdministrator Senior SQL Database Ith, Samath Canero-Conklin, and enterpriseuser testing. general access spacesour work backups.theContinuously infrastructure, labs. –– troubleshoots, the users of audio/visual improve and training Maintains and supports surveys, management d. Advocatesand and otherwise supports Simmons-owned Credit card for faculty Mirque, Andrew Support Technician Systems AdministratorSupport Specialist Sr Application Media Senior use and trouble-free consultation, faculty grants, and Reporting development, as possible: timing of roll-outs, Academic Computer Support Specialist Senior Admin. Learning Technology Administrator e. computers, printers,ever-changingprinter, computer, and a/v Infrastructure new tools, testingmedium. updates/new Phone cards to an and peripherals, and investigates and respond For example: ensuringnew spacesapplications technology, so including planning for pro-active with built-in for faculty, staff on Simmons-supported software to Ramey, James Le, Vu Allison Catlin, Previte, AngeliqueTechnician – ease Simmons spaces will have the a/v ensure Userthat new of use of Web Design functionality Services f. technologies new are done;when services, hardware, and Payroll questions integration of recommending additional or equipment and and implementing new technologies. Evaluation checksto Simmons. and Services and data new needed to Technology that students. TechnologyComputer Support Specialist Manager of Support Systems Media Telecommunications Senior &Online interfaces the college. products work, – software for use by Shaun Gummere Supply Production Assistant Mullarkey, JamesElena Lander Dr. Braddlee Aran g. technologiesat a cost thatproperties socan bear. Kim Brookes Cell phoneSimmons' web the College that they communicate David as reimbursements –Servesneed, and documentation; and coordinating with the users Bruce Maintain Technology’s ambassador to the community. Gilmore, Santiago, Elizabeth Media Support Specialist Specialist Senior Computer Support 3. Shared ResponsibilitiesRegistrar's Office, Library staff, etc. Campus Card being timely and accurate. Where possible, effectively by office, the Sr. Instructional Designer –– Educates, deep technical support and assistance hardware Production services – video, audio, web and management and account print for courses Providing advises, audio/visual to appropriate content owners User support and helps troubleshoot, and fixes for staff, – Taxi vouchers for Datatel/AARCequipment to faculty, issues Perkinson, David Jaquith, Martin distribute ownership of content Loans laptops a. and software issues for or makes Simmons-owned and Director also: facilitates people withmost technology- Traynor, Jamie Support Specialist and research Senior Media Computer Support Specialist Production Specialist – personally-ownedother Technology units, purchases and all un-resolvable by of technology. existing including Technology through the use relatedstudents. andtechnology software and new and educate b. Helpsvolume users and market General questions site license Academic Straw, Autumn Russell, Aaron Access to theAdministrative Systems, and Help Desk. Technology, receiving room, clinic room, Wright, Sean Senior Media Support Specialist Computer Support Specialist desktop/mobile computing purchases and meeting as c. services or products through fun campaigns, such room (L330) – Investigation and assessment oftrends and the College, (ie; emerging technologies and for Instructional Technologist Therrien, Joseph makes as campus experts on . . . Oh My!," andtechnologies;2.0 – "Leopard, Vista, and Office Web Act discounted pricing available to the community. Technology wikis,blogs, podcasting, digital storytelling, clickers, web to Assistant Media Technician Tricks and for users in the creation of web interfaces; strive advocate Treats. multimedia) to provide faculty and staff within Simmons' deliver improved usability and accessibility recommendations and guidance in curricular integration.
- 11. Technology Office of theSr. Vice President of Finance & Administration Operations Web Design Academic Technology Manager 1.General Access Computing and Labs User Services Administrator Responsibilities Patricia Santoro Help Desk and promote a strategy which involves in-depthuse – Instructional design consultation, for Simmons' effective Establish a. RIAA violations User Servicesfor andinventory identify learning Simmons, – AssistsWeb inonline communication with Simmons-owned Hardware/software Nutshell Serviceswithin problems that to a b. Routes staff, faculty,SOM student technology goals, to develop of the Library and Online partnerships with faculty Lab patrons French, Mircea Baciu, Kevin Botsford, Frances Bedminster, Bernadette and to – hardware and software provided in those general access Infrastructure Fishman, Benjamin the peopleSimmons and prospects, and between Simmons for Admin rights innovative or between who engaging and all the assignments, to gather feedback -c.Supports almostSystems respond to those problems. We Instructional Technologist for Blended Learning Unix Systems Administrator Senior Web Designer Administrative Assistant I Administrativecan solvesoftware/hardware that the spaces, including loaning laptops and headphones. Mediapurpose of always,touches, including to make other Technical Administrative Assistant II and Services d.Simmonsworld. learningsend community requests to the the community improvement, and desktop/ usually, but notagreements Confidentiality Gargano,Queen Brown, Jacob Joseph Correia, Michael Geluk, Systems Administrator Unix – mobile-based andTechnologyof technology. of the Simmons e. Technology staff, including Help maintenance Administration, monitoring, and Desk staff. appropriate educational use Website updates for AV infrastructure. Technical Administrative Assistant II Web Designer/Content Mangement Senior Administrative Systems Analyst Flynn, Brian Graffam, Mary 2. –Explains,thisInfrastructure,Simmonsand to theof and others –– Helps facultysupportof the including community intuitive site Technology strategysoftware they the campus network, Application get the - Operations Managerthroughor refers their students need Realize educates, Responsibilities Supports members solves, the application correct Kuhns, Bella Manager r Systems Adminstrato Network Systems Mazzola,&Chad Training Administrative Systems Analyst Senior Development Manager Conway, Amy Ryan Gardner-Cook, using audio/visual equipmentCenter and questionsrooms, telephone system, and Data in management system) Support for eLearning general by servers. – So technology and A/V purchasing access,the technology installedtechnical issues faced issues and lab computers All that on classroom, (learning classrooms, study posed a.source, faculty,usable interface design, compelling graphic organization, Ito,Senior WebRobert Gail Bourque, ShinoSupport Specialist – (i.e. Library Infostaff and students Lab, res campus labs, and 5 have Matthews-DeNatale, Morgunov, Nikolay Designer Senior Web Support Specialist Specialist User Computer Support Datadistance codes Long Commons, SOMand 7 days a week, up b.by the entire Simmons computer-based) they technologies. – (typically and appropriatecommunity,and support interfaces, and event spaces, for academicWeb/interactive need on- to design, use of integration services—maintain non-academic Media Developer Senior Associate Allison Academic Technology Director, SeniorGeovanyMedia Services Gen. Acc.desktop/mobile sources of Online Services Technical Labs for phone – 15.5 hours/day.external issues when Manager of Technology labs). and development purposes. supportSimmons-owned Desk student technology Kukla,Administrative Dunbar, Thomas Systems Analyst Lopez, Campbell, Matthew –&Support to/from imports for find c. campus,contact Help technology in good Point of andfaculty technology fluency and McCormick,Support Specialist, Events Thompson,John Media Richard Specialist Application Support Specialist Computing isportal, file andour work through site analytics, Telecommunications the Help Deskof printLees professional including email, on vacation. Susan services, authentication, – working order:effectiveness ofmaintains, updates, Measure this Network Administrator Computer SupportKaren Chase Senior Instructional Designer Weiman, Lesley Janice fluency– the all users, to - Advocates fortakes the form make technology as easy to Cyndi Rubino faculty Marratzu, RiccardoAdministrator Senior SQL Database Ith, Samath Canero-Conklin, and enterpriseuser testing. general access spacesour work backups.theContinuously infrastructure, labs. –– troubleshoots, the users of audio/visual improve and training Maintains and supports surveys, management d. Advocatesand and otherwise supports Simmons-owned Credit card for faculty Mirque, Andrew Support Technician Systems AdministratorSupport Specialist Sr Application Media Senior use and trouble-free consultation, faculty grants, and Reporting development, as possible: timing of roll-outs, Academic Computer Support Specialist Senior Admin. Learning Technology Administrator e. computers, printers,ever-changingprinter, computer, and a/v Infrastructure new tools, testingmedium. updates/new Phone cards to an and peripherals, and investigates and respond For example: ensuringnew spacesapplications technology, so including planning for pro-active with built-in for faculty, staff on Simmons-supported software to Ramey, James Le, Vu Allison Catlin, Previte, AngeliqueTechnician – ease Simmons spaces will have the a/v ensure Userthat new of use of Web Design functionality Services f. technologies new are done;when services, hardware, and Payroll questions integration of recommending additional or equipment and and implementing new technologies. Evaluation checksto Simmons. and Services and data new needed to Technology that students. TechnologyComputer Support Specialist Manager of Support Systems Media Telecommunications Senior &Online interfaces the college. products work, – software for use by Shaun Gummere Supply Production Assistant Mullarkey, JamesElena Lander Dr. Braddlee Aran g. technologiesat a cost thatproperties socan bear. Kim Brookes Cell phoneSimmons' web the College that they communicate David as reimbursements –Servesneed, and documentation; and coordinating with the users Bruce Maintain Technology’s ambassador to the community. Gilmore, Santiago, Elizabeth Media Support Specialist Specialist Senior Computer Support 3. Shared ResponsibilitiesRegistrar's Office, Library staff, etc. Campus Card being timely and accurate. Where possible, effectively by office, the Sr. Instructional Designer –– Educates, deep technical support and assistance hardware Production services – video, audio, web and management and account print for courses Providing advises, audio/visual to appropriate content owners User support and helps troubleshoot, and fixes for staff, – Taxi vouchers for Datatel/AARCequipment to faculty, issues Perkinson, David Jaquith, Martin distribute ownership of content Loans laptops a. and software issues for or makes Simmons-owned and Director also: facilitates people withmost technology- Traynor, Jamie Support Specialist and research Senior Media Computer Support Specialist Production Specialist – personally-ownedother Technology units, purchases and all un-resolvable by of technology. existing including Technology through the use relatedstudents. andtechnology software and new and educate b. Helpsvolume users and market General questions site license Academic Straw, Autumn Russell, Aaron Access to theAdministrative Systems, and Help Desk. Technology, receiving room, clinic room, Wright, Sean Senior Media Support Specialist Computer Support Specialist desktop/mobile computing purchases and meeting as c. services or products through fun campaigns, such room (L330) – Investigation and assessment oftrends and the College, (ie; emerging technologies and for Instructional Technologist Therrien, Joseph makes as campus experts on . . . Oh My!," andtechnologies;2.0 – "Leopard, Vista, and Office Web Act discounted pricing available to the community. Technology wikis,blogs, podcasting, digital storytelling, clickers, web to Assistant Media Technician Tricks and for users in the creation of web interfaces; strive advocate Treats. multimedia) to provide faculty and staff within Simmons' deliver improved usability and accessibility recommendations and guidance in curricular integration.
- 12. Web Design Academic Technology 1.General Access Computing and Labs User Services Administrator Responsibilities Technology consultation, which involveseffective use Help Desk and promote a strategy for Simmons' in-depth – Instructional design Establish a. RIAA violations Office User Servicesfor andinventory identify learning Simmons, of the the Web inonline communication within goals, to develop Hardware/software Nutshell Services a – AssistsVice President of Lab patrons with Simmons-owned b. Routes staff, faculty,SOM student technology problems that to of Sr. Library and Online partnerships with faculty to French, Mircea Baciu, Kevin Botsford, Frances Bedminster, Bernadette – hardware and software Infrastructure and Finance & Administration andprovided in those general Simmons for Fishman, Benjamin prospects, and to gather access -c. Admin rights innovative assignments, between feedback between and engagingSimmons Instructional Technologist for Blended Learning Unix Systems Administrator Senior Web Designer Administrative Assistant I Administrativecan solvesoftware/hardwareproblems. We Supports almostSystems respond to those that the the people who all the laptops and headphones. spaces, including loaning or Mediapurpose of always,touches, including to make other Technical Administrative Assistant II and Services d.Simmonsworld. learningsend community requests to the the community improvement, and desktop/ usually, but notagreements Confidentiality Gargano,Queen Brown, Jacob Joseph Correia, Michael Geluk, Systems Administrator Unix – mobile-based andTechnologyof technology. of the Simmons e. Technology staff, including Help maintenance Administration, monitoring, and Desk staff. appropriate educational use Website updates for AV infrastructure. Operations Technical Administrative Assistant II Web Designer/Content Mangement Senior Administrative Systems Analyst Flynn, Brian – Helps facultysupportof through the applicationstudents need Technology Manager the Simmonsand their of and others Application Infrastructure, including community intuitive site the campus network, 2. –Explains,this strategysolves, or refers to the correct Graffam, Mary Kuhns, Bella Manager r Systems Adminstrato - Operations get the software they – Supports members Realize educates,Manager Responsibilities Network Systems Mazzola,&Chad Training Administrative Systems Analyst Senior Development Manager telephone system, equipmentCenter servers. Support for eLearning Data in by and questions posed and general installedtechnicalA/V purchasing access, and lab computers All that on classroom, (learningissues the technology a.source, faculty,usable interface design, compelling graphic organization, using audio/visual issuesSantoroclassrooms, study rooms, – So technology andPatricia studentsmanagement system) Conway, Amy Ryan Gardner-Cook, Ito,Senior WebRobert Gail Bourque, ShinoSupport Specialist – (i.e. Library Infostaff and faced Lab, res campus labs, and 5 have Matthews-DeNatale, Morgunov, Nikolay Designer Senior Web Support Specialist Specialist User Computer Support Datadistance codes Long Commons, SOMand 7 days a week, up b.by the entire Simmons computer-based) they technologies. – (typically and appropriatecommunity,and support interfaces, and event spaces, for academicWeb/interactive need on- to design, use of integration services—maintain non-academic Media Developer Senior Associate Allison Academic Technology Director, SeniorGeovanyMedia Services Gen. Acc.desktop/mobile sources of Online Services Technical Labs for phone – 15.5 hours/day.external issues when Manager of Technology labs). and development purposes. supportSimmons-owned Desk student technology Kukla,Administrative Dunbar, Thomas Systems Analyst Lopez, Campbell, Matthew –&Support to/from imports for find c. campus,contact Help technology in good Point of andfaculty technology fluency and McCormick,Support Specialist, Events Thompson,John Media Richard Specialist Application Support Specialist Computing isportal, file andour work through site analytics, Telecommunications the Help Deskof printLees professional including email, on vacation. Susan services, authentication, – working order:effectiveness ofmaintains, updates, Measure this Network Administrator Computer SupportKaren Chase Senior Instructional Designer Weiman, Lesley Janice fluency– the all users, to - Advocates fortakes the form make technology as easy to Cyndi Rubino faculty Marratzu, RiccardoAdministrator Senior SQL Database Ith, Samath Canero-Conklin, and enterpriseuser testing. general access spacesour work backups.theContinuously infrastructure, labs. –– troubleshoots, the users of audio/visual improve and training Maintains and supports surveys, management d. Advocatesand and otherwise supports Simmons-owned Credit card for faculty Mirque, Andrew Support Technician Systems AdministratorSupport Specialist Sr Application Media Senior use and trouble-free consultation, faculty grants, and Reporting development, as possible: timing of roll-outs, Academic Computer Support Specialist Senior Admin. Learning Technology Administrator e. computers, printers,ever-changingprinter, computer, and a/v Infrastructure new tools, testingmedium. updates/new Phone cards to an and peripherals, and investigates and respond For example: ensuringnew spacesapplications technology, so including planning for pro-active with built-in for faculty, staff on Simmons-supported software to Ramey, James Le, Vu Allison Catlin, Previte, AngeliqueTechnician – ease Simmons spaces will have the a/v ensure Userthat new of use of Web Design functionality Services f. technologies new are done;when services, hardware, and Payroll questions integration of recommending additional or equipment and and implementing new technologies. Evaluation checksto Simmons. and Services and data new needed to Technology that students. TechnologyComputer Support Specialist Manager of Support Systems Media Telecommunications Senior &Online interfaces the college. products work, – software for use by Shaun Gummere Supply Production Assistant Mullarkey, JamesElena Lander Dr. Braddlee Aran g. technologiesat a cost thatproperties socan bear. Kim Brookes Cell phoneSimmons' web the College that they communicate David as reimbursements –Servesneed, and documentation; and coordinating with the users Bruce Maintain Technology’s ambassador to the community. Gilmore, Santiago, Elizabeth Media Support Specialist Specialist Senior Computer Support 3. Shared ResponsibilitiesRegistrar's Office, Library staff, etc. Campus Card being timely and accurate. Where possible, effectively by office, the Sr. Instructional Designer –– Educates, deep technical support and assistance hardware Production services – video, audio, web and management and account print for courses Providing advises, audio/visual to appropriate content owners User support and helps troubleshoot, and fixes for staff, – Taxi vouchers for Datatel/AARCequipment to faculty, issues Perkinson, David Jaquith, Martin distribute ownership of content Loans laptops a. and software issues for or makes Simmons-owned and Director also: facilitates people withmost technology- Traynor, Jamie Support Specialist and research Senior Media Computer Support Specialist Production Specialist – personally-ownedother Technology units, purchases and all un-resolvable by of technology. existing including Technology through the use relatedstudents. andtechnology software and new and educate b. Helpsvolume users and market General questions site license Academic Straw, Autumn Russell, Aaron Access to theAdministrative Systems, and Help Desk. Technology, receiving room, clinic room, Wright, Sean Senior Media Support Specialist Computer Support Specialist desktop/mobile computing purchases and meeting as c. services or products through fun campaigns, such room (L330) – Investigation and assessment oftrends and the College, (ie; emerging technologies and for Instructional Technologist Therrien, Joseph makes as campus experts on . . . Oh My!," andtechnologies;2.0 – "Leopard, Vista, and Office Web Act discounted pricing available to the community. Technology wikis,blogs, podcasting, digital storytelling, clickers, web to Assistant Media Technician Tricks and for users in the creation of web interfaces; strive advocate Treats. multimedia) to provide faculty and staff within Simmons' deliver improved usability and accessibility recommendations and guidance in curricular integration.
- 13. Technology Office of theSr. Vice President of Finance & Administration Academic Web Design Academic Technology Technology 1.General Access Computing and Labs User Services Administrator Responsibilities Dr. Braddlee Help Desk and promote a strategy which involves in-depthuse – Instructional design consultation, for Simmons' effective Establish a. RIAA violations User Servicesfor andinventory identify learning Simmons, – AssistsWeb inonline communication with Simmons-owned Hardware/software Nutshell Serviceswithin problems that to a b. Routes staff, faculty,SOM student technology goals, to develop of the Library and Online partnerships with faculty Lab patrons French, Mircea Baciu, Kevin Botsford, Frances Bedminster, Bernadette and to – hardware and software provided in those general access Infrastructure Fishman, Benjamin the peopleSimmons and prospects, and between Simmons for Admin rights innovative or between who engaging and all the assignments, to gather feedback -c.Supports almostSystems respond to those problems. We Instructional Technologist for Blended Learning Unix Systems Administrator Senior Web Designer Administrative Assistant I Administrativecan solvesoftware/hardware that the spaces, including loaning laptops and headphones. Mediapurpose of always,touches, including to make other Technical Administrative Assistant II and Services d.Simmonsworld. learningsend community requests to the the community improvement, and desktop/ usually, but notagreements Confidentiality Gargano,Queen Brown, Jacob Joseph Correia, Michael Geluk, Systems Administrator Unix – mobile-based andTechnologyof technology. of the Simmons e. Technology staff, including Help maintenance Administration, monitoring, and Desk staff. appropriate educational use Website updates for AV infrastructure. Operations Technical Administrative Assistant II Web Designer/Content Mangement Senior Administrative Systems Analyst Flynn, Brian – Helps facultysupportof through the applicationstudents need Technology Manager the Simmonsand their of and others Application Infrastructure, including community intuitive site the campus network, 2. –Explains,this strategysolves, or refers to the correct Graffam, Mary Kuhns, Bella Manager r Systems Adminstrato - Operations get the software they – Supports members Realize educates,Manager Responsibilities Network Systems Mazzola,&Chad Training Administrative Systems Analyst Senior Development Manager telephone system, equipmentCenter servers. Support for eLearning Data in by and questions posed and general installedtechnicalA/V purchasing access, and lab computers All that on classroom, (learningissues the technology a.source, faculty,usable interface design, compelling graphic organization, using audio/visual issuesSantoroclassrooms, study rooms, – So technology andPatricia studentsmanagement system) Conway, Amy Ryan Gardner-Cook, Ito,Senior WebRobert Gail Bourque, ShinoSupport Specialist – (i.e. Library Infostaff and faced Lab, res campus labs, and 5 have Matthews-DeNatale, Morgunov, Nikolay Designer Senior Web Support Specialist Specialist User Computer Support Datadistance codes Long Commons, SOMand 7 days a week, up b.by the entire Simmons computer-based) they technologies. – (typically and appropriatecommunity,and support interfaces, and event spaces, for academicWeb/interactive need on- to design, use of integration services—maintain non-academic Media Developer Senior Associate Allison Academic Technology Director, SeniorGeovanyMedia Services Gen. Acc.desktop/mobile sources of Online Services Technical Labs for phone – 15.5 hours/day.external issues when Manager of Technology labs). and development purposes. supportSimmons-owned Desk student technology Kukla,Administrative Dunbar, Thomas Systems Analyst Lopez, Campbell, Matthew –&Support to/from imports for find c. campus,contact Help technology in good Point of andfaculty technology fluency and McCormick,Support Specialist, Events Thompson,John Media Richard Specialist Application Support Specialist Computing isportal, file andour work through site analytics, Telecommunications the Help Deskof printLees professional including email, on vacation. Susan services, authentication, – working order:effectiveness ofmaintains, updates, Measure this Network Administrator Computer SupportKaren Chase Senior Instructional Designer Weiman, Lesley Janice fluency– the all users, to - Advocates fortakes the form make technology as easy to Cyndi Rubino faculty Marratzu, RiccardoAdministrator Senior SQL Database Ith, Samath Canero-Conklin, and enterpriseuser testing. general access spacesour work backups.theContinuously infrastructure, labs. –– troubleshoots, the users of audio/visual improve and training Maintains and supports surveys, management d. Advocatesand and otherwise supports Simmons-owned Credit card for faculty Mirque, Andrew Support Technician Systems AdministratorSupport Specialist Sr Application Media Senior Senior Computer Support Specialist use and trouble-free consultation, faculty grants, and Reporting development, as possible: timing of roll-outs, Admin. Learning Technology Administrator e. computers, printers,ever-changingprinter, computer, and a/v Infrastructure new tools, testingmedium. updates/new Phone cards to an and peripherals, and investigates and respond For example: ensuringnew spacesapplications technology, so including planning for pro-active with built-in for faculty, staff on Simmons-supported software to Ramey, James Le, Vu Allison Catlin, Previte, AngeliqueTechnician – ease Simmons spaces will have the a/v ensure Userthat new of use of Web Design functionality Services f. technologies new are done;when services, hardware, and Payroll questions integration of recommending additional or equipment and and implementing new technologies. Evaluation checksto Simmons. and Services and data new needed to Technology that students. Manager of Support Systems Media Telecommunications Senior Computer Support Specialist &Online interfaces the college. products work, – software for use by Shaun Gummere Supply Production Assistant Mullarkey, JamesElena Lander g. technologiesat a cost thatproperties socan bear. Kim Brookes Cell phoneSimmons' web the College that they communicate David as reimbursements –Servesneed, and documentation; and coordinating with the users Bruce Maintain Technology’s ambassador to the community. Gilmore, Aran Santiago, Elizabeth Media Support Specialist Specialist Senior Computer Support 3. Shared ResponsibilitiesRegistrar's Office, Library staff, etc. Campus Card being timely and accurate. Where possible, effectively by office, the Sr. Instructional Designer –– Educates, deep technical support and assistance hardware Production services – video, audio, web and management and account print for courses Providing advises, audio/visual to appropriate content owners User support and helps troubleshoot, and fixes for staff, – Taxi vouchers for Datatel/AARCequipment to faculty, issues Perkinson, David Jaquith, Martin distribute ownership of content Loans laptops a. and software issues for or makes Simmons-owned and Director also: facilitates people withmost technology- Traynor, Jamie Support Specialist and research Senior Media Computer Support Specialist Production Specialist – personally-ownedother Technology units, purchases and all un-resolvable by of technology. existing including Technology through the use relatedstudents. andtechnology software and new and educate b. Helpsvolume users and market General questions site license Academic Straw, Autumn Russell, Aaron Access to theAdministrative Systems, and Help Desk. Technology, receiving room, clinic room, Wright, Sean Senior Media Support Specialist Computer Support Specialist desktop/mobile computing purchases and meeting as c. services or products through fun campaigns, such room (L330) – Investigation and assessment oftrends and the College, (ie; emerging technologies and for Instructional Technologist Therrien, Joseph makes as campus experts on . . . Oh My!," andtechnologies;2.0 – "Leopard, Vista, and Office Web Act discounted pricing available to the community. Technology wikis,blogs, podcasting, digital storytelling, clickers, web to Assistant Media Technician Tricks and for users in the creation of web interfaces; strive advocate Treats. multimedia) to provide faculty and staff within Simmons' deliver improved usability and accessibility recommendations and guidance in curricular integration.
- 14. Web Design Academic Technology 1.General Access Computing and Labs User Services Administrator Responsibilities Technology consultation, which involveseffective use Help Desk and promote a strategy for Simmons' in-depth – Instructional design Establish a. RIAA violations Office User Servicesfor andinventory identify learning Simmons, – AssistsWeb inonline communication within goals, to develop Hardware/software Nutshell Services a of the the Vice President of Lab patrons with Simmons-owned b. Routes staff, faculty,SOM student technology problems that to of Sr. Library and Online partnerships with faculty to French, Mircea Baciu, Kevin Botsford, Frances Bedminster, Bernadette – hardware and software Infrastructure and Finance & Administration andprovided in those general Simmons for Fishman, Benjamin prospects, and to gather access -c. Admin rights innovative assignments, between feedback between and engagingSimmons Instructional Technologist for Blended Learning Unix Systems Administrator Senior Web Designer Administrative Assistant I Administrativecan solvesoftware/hardwareproblems. We Supports almostSystems respond to those that the the people who all the laptops and headphones. spaces, including loaning or Mediapurpose of always,touches, including to make other Technical Administrative Assistant II and Services d.Simmonsworld. learningsend community requests to the the community improvement, and desktop/ usually, but notagreements Confidentiality Gargano,Queen Brown, Jacob Joseph Correia, Michael Geluk, Systems Administrator Unix – mobile-based andTechnologyof technology. of the Simmons e. Technology staff, including Help maintenance Administration, monitoring, and Desk staff. appropriate educational use Website updates for AV infrastructure. Operations Technical Administrative Assistant II Web Designer/Content Mangement Senior Administrative Systems Analyst Flynn, Brian – Helps facultysupportof through the applicationstudents need Technology Manager the Simmonsand their of and others Application Infrastructure, including community intuitive site the campus network, 2. –Explains,this strategysolves, or refers to the correct Graffam, Mary Kuhns, Bella Manager r Systems Adminstrato - Operations get the software they – Supports members Realize educates,Manager Responsibilities Network Systems Mazzola,&Chad Training Administrative Systems Analyst Senior Development Manager telephone system, equipmentCenter servers. Support for eLearning Data in by and questions posed and general installedtechnicalA/V purchasing access, and lab computers All that on classroom, (learningissues the technology a.source, faculty,usable interface design, compelling graphic organization, using audio/visual issuesSantoroclassrooms, study rooms, – So technology andPatricia studentsmanagement system) Conway, Amy Ryan Gardner-Cook, Ito,Senior WebRobert Gail Bourque, ShinoSupport Specialist – (i.e. Library Infostaff and faced Lab, res campus labs, and 5 have Matthews-DeNatale, Morgunov, Nikolay Designer Senior Web Support Specialist Specialist User Computer Support Datadistance codes Long Commons, SOMand 7 days a week, up b.by the entire Simmons computer-based) they technologies. – (typically and appropriatecommunity,and support interfaces, and event spaces, for academicWeb/interactive need on- to design, use of integration services—maintain non-academic Media Developer Senior Associate Allison Academic Technology Director, SeniorGeovanyMedia Services Gen. Acc.desktop/mobile sources of Online Services Technical Labs for phone – 15.5 hours/day.external issues when Manager of Technology labs). and development purposes. supportSimmons-owned Desk student technology Kukla,Administrative Dunbar, Thomas Systems Analyst Lopez, Campbell, Matthew –&Support to/from imports for find c. campus,contact Help technology in good Point of andfaculty technology fluency and McCormick,Support Specialist, Events Thompson,John Media Richard Specialist Application Support Specialist Computing isportal, file andour work through site analytics, Telecommunications the Help Deskof printLees professional including email, on vacation. Susan services, authentication, – working order:effectiveness ofmaintains, updates, Measure this Network Administrator Computer SupportKaren Chase Senior Instructional Designer Weiman, Lesley Janice fluency– the all users, to - Advocates fortakes the form make technology as easy to Cyndi Rubino faculty Marratzu, RiccardoAdministrator Senior SQL Database Ith, Samath Canero-Conklin, and enterpriseuser testing. general access spacesour work backups.theContinuously infrastructure, labs. –– troubleshoots, the users of audio/visual improve and training Maintains and supports surveys, management d. Advocatesand and otherwise supports Simmons-owned Credit card for faculty Mirque, Andrew Support Technician Systems AdministratorSupport Specialist Sr Application Media Senior use and trouble-free consultation, faculty grants, and Reporting development, as possible: timing of roll-outs, Academic Computer Support Specialist Senior Admin. Learning Technology Administrator e. computers, printers,ever-changingprinter, computer, and a/v Infrastructure new tools, testingmedium. updates/new Phone cards to an and peripherals, and investigates and respond For example: ensuringnew spacesapplications technology, so including planning for pro-active with built-in for faculty, staff on Simmons-supported software to Ramey, James Le, Vu Allison Catlin, Previte, AngeliqueTechnician – ease Simmons spaces will have the a/v ensure Userthat new of use of Web Design functionality Services f. technologies new are done;when services, hardware, and Payroll questions integration of recommending additional or equipment and and implementing new technologies. Evaluation checksto Simmons. and Services and data new needed to Technology that students. TechnologyComputer Support Specialist Manager of Support Systems Media Telecommunications Senior &Online interfaces the college. products work, – software for use by Shaun Gummere Supply Production Assistant Mullarkey, JamesElena Lander Dr. Braddlee Aran g. technologiesat a cost thatproperties socan bear. Kim Brookes Cell phoneSimmons' web the College that they communicate David as reimbursements –Servesneed, and documentation; and coordinating with the users Bruce Maintain Technology’s ambassador to the community. Gilmore, Santiago, Elizabeth Media Support Specialist Specialist Senior Computer Support 3. Shared ResponsibilitiesRegistrar's Office, Library staff, etc. Campus Card being timely and accurate. Where possible, effectively by office, the Sr. Instructional Designer –– Educates, deep technical support and assistance hardware Production services – video, audio, web and management and account print for courses Providing advises, audio/visual to appropriate content owners User support and helps troubleshoot, and fixes for staff, – Taxi vouchers for Datatel/AARCequipment to faculty, issues Perkinson, David Jaquith, Martin distribute ownership of content Loans laptops a. and software issues for or makes Simmons-owned and Director also: facilitates people withmost technology- Traynor, Jamie Support Specialist and research Senior Media Computer Support Specialist Production Specialist – personally-ownedother Technology units, purchases and all un-resolvable by of technology. existing including Technology through the use relatedstudents. andtechnology software and new and educate b. Helpsvolume users and market General questions site license Academic Straw, Autumn Russell, Aaron Access to theAdministrative Systems, and Help Desk. Technology, receiving room, clinic room, Wright, Sean Senior Media Support Specialist Computer Support Specialist desktop/mobile computing purchases and meeting as c. services or products through fun campaigns, such room (L330) – Investigation and assessment oftrends and the College, (ie; emerging technologies and for Instructional Technologist Therrien, Joseph makes as campus experts on . . . Oh My!," andtechnologies;2.0 – "Leopard, Vista, and Office Web Act discounted pricing available to the community. Technology wikis,blogs, podcasting, digital storytelling, clickers, web to Assistant Media Technician Tricks and for users in the creation of web interfaces; strive advocate Treats. multimedia) to provide faculty and staff within Simmons' deliver improved usability and accessibility recommendations and guidance in curricular integration.
- 15. Technology Office of theSr. Vice President of Finance & Administration Admin. Web Design Academic Technology Systems 1.General Access Computing and Labs User Services Administrator Responsibilities Elena Lander Help Desk and promote a strategy which involves in-depthuse – Instructional design consultation, for Simmons' effective Establish a. RIAA violations User Servicesfor andinventory identify learning Simmons, – AssistsWeb inonline communication with Simmons-owned Hardware/software Nutshell Serviceswithin problems that to a b. Routes staff, faculty,SOM student technology goals, to develop of the Library and Online partnerships with faculty Lab patrons French, Mircea Baciu, Kevin Botsford, Frances Bedminster, Bernadette and to – hardware and software provided in those general access Infrastructure Fishman, Benjamin the peopleSimmons and prospects, and between Simmons for Admin rights innovative or between who engaging and all the assignments, to gather feedback -c.Supports almostSystems respond to those problems. We Instructional Technologist for Blended Learning Unix Systems Administrator Senior Web Designer Administrative Assistant I Administrativecan solvesoftware/hardware that the spaces, including loaning laptops and headphones. Mediapurpose of always,touches, including to make other Technical Administrative Assistant II and Services d.Simmonsworld. learningsend community requests to the the community improvement, and desktop/ usually, but notagreements Confidentiality Gargano,Queen Brown, Jacob Joseph Correia, Michael Geluk, Systems Administrator Unix – mobile-based andTechnologyof technology. of the Simmons e. Technology staff, including Help maintenance Administration, monitoring, and Desk staff. appropriate educational use Website updates for AV infrastructure. Operations Technical Administrative Assistant II Web Designer/Content Mangement Senior Administrative Systems Analyst Flynn, Brian – Helps facultysupportof through the applicationstudents need Technology Manager the Simmonsand their of and others Application Infrastructure, including community intuitive site the campus network, 2. –Explains,this strategysolves, or refers to the correct Graffam, Mary Kuhns, Bella Manager r Systems Adminstrato - Operations get the software they – Supports members Realize educates,Manager Responsibilities Network Systems Mazzola,&Chad Training Administrative Systems Analyst Senior Development Manager telephone system, equipmentCenter servers. Support for eLearning Data in by and questions posed and general installedtechnicalA/V purchasing access, and lab computers All that on classroom, (learningissues the technology a.source, faculty,usable interface design, compelling graphic organization, using audio/visual issuesSantoroclassrooms, study rooms, – So technology andPatricia studentsmanagement system) Conway, Amy Ryan Gardner-Cook, Ito,Senior WebRobert Gail Bourque, ShinoSupport Specialist – (i.e. Library Infostaff and faced Lab, res campus labs, and 5 have Matthews-DeNatale, Morgunov, Nikolay Designer Senior Web Support Specialist Specialist User Computer Support Datadistance codes Long Commons, SOMand 7 days a week, up b.by the entire Simmons computer-based) they technologies. – (typically and appropriatecommunity,and support interfaces, and event spaces, for academicWeb/interactive need on- to design, use of integration services—maintain non-academic Media Developer Senior Associate Allison Academic Technology Director, SeniorGeovanyMedia Services Gen. Acc.desktop/mobile sources of Online Services Technical Labs for phone – 15.5 hours/day.external issues when Manager of Technology labs). and development purposes. supportSimmons-owned Desk student technology Kukla,Administrative Dunbar, Thomas Systems Analyst Lopez, Campbell, Matthew –&Support to/from imports for find c. campus,contact Help technology in good Point of andfaculty technology fluency and McCormick,Support Specialist, Events Thompson,John Media Richard Specialist Application Support Specialist Computing isportal, file andour work through site analytics, Telecommunications the Help Deskof printLees professional including email, on vacation. Susan services, authentication, – working order:effectiveness ofmaintains, updates, Measure this Network Administrator Computer SupportKaren Chase Senior Instructional Designer Weiman, Lesley Janice fluency– the all users, to - Advocates fortakes the form make technology as easy to Cyndi Rubino faculty Marratzu, RiccardoAdministrator Senior SQL Database Ith, Samath Canero-Conklin, and enterpriseuser testing. general access spacesour work backups.theContinuously infrastructure, labs. –– troubleshoots, the users of audio/visual improve and training Maintains and supports surveys, management d. Advocatesand and otherwise supports Simmons-owned Credit card for faculty Mirque, Andrew Support Technician Systems AdministratorSupport Specialist Sr Application Media Senior use and trouble-free consultation, faculty grants, and Reporting development, as possible: timing of roll-outs, Academic Computer Support Specialist Senior Learning Technology Administrator e. computers, printers,ever-changingprinter, computer, and a/v Infrastructure new tools, testingmedium. updates/new Phone cards to an and peripherals, and investigates and respond For example: ensuringnew spacesapplications technology, so including planning for pro-active with built-in for faculty, staff on Simmons-supported software to Ramey, James Le, Vu Allison Catlin, Previte, AngeliqueTechnician – ease Simmons spaces will have the a/v ensure Userthat new of use of Web Design functionality Services f. technologies new are done;when services, hardware, and Payroll questions integration of recommending additional or equipment and and implementing new technologies. Evaluation checksto Simmons. and Services and data new needed to Technology that students. TechnologyComputer Support Specialist Manager of Support Media Telecommunications Senior &Online interfaces the college. products work, – software for use by Shaun Gummere Supply Production Assistant Mullarkey, James Dr. Braddlee Aran g. technologiesat a cost thatproperties socan bear. Kim Brookes Cell phoneSimmons' web the College that they communicate David as reimbursements –Servesneed, and documentation; and coordinating with the users Bruce Maintain Technology’s ambassador to the community. Gilmore, Santiago, Elizabeth Media Support Specialist Specialist Senior Computer Support 3. Shared ResponsibilitiesRegistrar's Office, Library staff, etc. Campus Card being timely and accurate. Where possible, effectively by office, the Sr. Instructional Designer –– Educates, deep technical support and assistance hardware Production services – video, audio, web and management and account print for courses Providing advises, audio/visual to appropriate content owners User support and helps troubleshoot, and fixes for staff, – Taxi vouchers for Datatel/AARCequipment to faculty, issues Perkinson, David Jaquith, Martin distribute ownership of content Loans laptops a. and software issues for or makes Simmons-owned and Director also: facilitates people withmost technology- Traynor, Jamie Support Specialist and research Senior Media Computer Support Specialist Production Specialist – personally-ownedother Technology units, purchases and all un-resolvable by of technology. existing including Technology through the use relatedstudents. andtechnology software and new and educate b. Helpsvolume users and market General questions site license Academic Straw, Autumn Russell, Aaron Access to theAdministrative Systems, and Help Desk. Technology, receiving room, clinic room, Wright, Sean Senior Media Support Specialist Computer Support Specialist desktop/mobile computing purchases and meeting as c. services or products through fun campaigns, such room (L330) – Investigation and assessment oftrends and the College, (ie; emerging technologies and for Instructional Technologist Therrien, Joseph makes as campus experts on . . . Oh My!," andtechnologies;2.0 – "Leopard, Vista, and Office Web Act discounted pricing available to the community. Technology wikis,blogs, podcasting, digital storytelling, clickers, web to Assistant Media Technician Tricks and for users in the creation of web interfaces; strive advocate Treats. multimedia) to provide faculty and staff within Simmons' deliver improved usability and accessibility recommendations and guidance in curricular integration.
- 16. Web Design Academic Technology 1.General Access Computing and Labs User Services Administrator Responsibilities Technology consultation, which involveseffective use Help Desk and promote a strategy for Simmons' in-depth – Instructional design Establish a. RIAA violations Office User Servicesfor andinventory identify learning Simmons, – AssistsWeb inonline communication within goals, to develop Hardware/software Nutshell Services a of the the Vice President of Lab patrons with Simmons-owned b. Routes staff, faculty,SOM student technology problems that to of Sr. Library and Online partnerships with faculty to French, Mircea Baciu, Kevin Botsford, Frances Bedminster, Bernadette – hardware and software Infrastructure and Finance & Administration andprovided in those general Simmons for Fishman, Benjamin prospects, and to gather access -c. Admin rights innovative assignments, between feedback between and engagingSimmons Instructional Technologist for Blended Learning Unix Systems Administrator Senior Web Designer Administrative Assistant I Administrativecan solvesoftware/hardwareproblems. We Supports almostSystems respond to those that the the people who all the laptops and headphones. spaces, including loaning or Mediapurpose of always,touches, including to make other Technical Administrative Assistant II and Services d.Simmonsworld. learningsend community requests to the the community improvement, and desktop/ usually, but notagreements Confidentiality Gargano,Queen Brown, Jacob Joseph Correia, Michael Geluk, Systems Administrator Unix – mobile-based andTechnologyof technology. of the Simmons e. Technology staff, including Help maintenance Administration, monitoring, and Desk staff. appropriate educational use Website updates for AV infrastructure. Operations Technical Administrative Assistant II Web Designer/Content Mangement Senior Administrative Systems Analyst Flynn, Brian – Helps facultysupportof through the applicationstudents need Technology Manager the Simmonsand their of and others Application Infrastructure, including community intuitive site the campus network, 2. –Explains,this strategysolves, or refers to the correct Graffam, Mary Kuhns, Bella Manager r Systems Adminstrato - Operations get the software they – Supports members Realize educates,Manager Responsibilities Network Systems Mazzola,&Chad Training Administrative Systems Analyst Senior Development Manager telephone system, equipmentCenter servers. Support for eLearning Data in by and questions posed and general installedtechnicalA/V purchasing access, and lab computers All that on classroom, (learningissues the technology a.source, faculty,usable interface design, compelling graphic organization, using audio/visual issuesSantoroclassrooms, study rooms, – So technology andPatricia studentsmanagement system) Conway, Amy Ryan Gardner-Cook, Ito,Senior WebRobert Gail Bourque, ShinoSupport Specialist – (i.e. Library Infostaff and faced Lab, res campus labs, and 5 have Matthews-DeNatale, Morgunov, Nikolay Designer Senior Web Support Specialist Specialist User Computer Support Datadistance codes Long Commons, SOMand 7 days a week, up b.by the entire Simmons computer-based) they technologies. – (typically and appropriatecommunity,and support interfaces, and event spaces, for academicWeb/interactive need on- to design, use of integration services—maintain non-academic Media Developer Senior Associate Allison Academic Technology Director, SeniorGeovanyMedia Services Gen. Acc.desktop/mobile sources of Online Services Technical Labs for phone – 15.5 hours/day.external issues when Manager of Technology labs). and development purposes. supportSimmons-owned Desk student technology Kukla,Administrative Dunbar, Thomas Systems Analyst Lopez, Campbell, Matthew –&Support to/from imports for find c. campus,contact Help technology in good Point of andfaculty technology fluency and McCormick,Support Specialist, Events Thompson,John Media Richard Specialist Application Support Specialist Computing isportal, file andour work through site analytics, Telecommunications the Help Deskof printLees professional including email, on vacation. Susan services, authentication, – working order:effectiveness ofmaintains, updates, Measure this Network Administrator Computer SupportKaren Chase Senior Instructional Designer Weiman, Lesley Janice fluency– the all users, to - Advocates fortakes the form make technology as easy to Cyndi Rubino faculty Marratzu, RiccardoAdministrator Senior SQL Database Ith, Samath Canero-Conklin, and enterpriseuser testing. general access spacesour work backups.theContinuously infrastructure, labs. –– troubleshoots, the users of audio/visual improve and training Maintains and supports surveys, management d. Advocatesand and otherwise supports Simmons-owned Credit card for faculty Mirque, Andrew Support Technician Systems AdministratorSupport Specialist Sr Application Media Senior use and trouble-free consultation, faculty grants, and Reporting development, as possible: timing of roll-outs, Academic Computer Support Specialist Senior Admin. Learning Technology Administrator e. computers, printers,ever-changingprinter, computer, and a/v Infrastructure new tools, testingmedium. updates/new Phone cards to an and peripherals, and investigates and respond For example: ensuringnew spacesapplications technology, so including planning for pro-active with built-in for faculty, staff on Simmons-supported software to Ramey, James Le, Vu Allison Catlin, Previte, AngeliqueTechnician – ease Simmons spaces will have the a/v ensure Userthat new of use of Web Design functionality Services f. technologies new are done;when services, hardware, and Payroll questions integration of recommending additional or equipment and and implementing new technologies. Evaluation checksto Simmons. and Services and data new needed to Technology that students. TechnologyComputer Support Specialist Manager of Support Systems Media Telecommunications Senior &Online interfaces the college. products work, – software for use by Shaun Gummere Supply Production Assistant Mullarkey, JamesElena Lander Dr. Braddlee Aran g. technologiesat a cost thatproperties socan bear. Kim Brookes Cell phoneSimmons' web the College that they communicate David as reimbursements –Servesneed, and documentation; and coordinating with the users Bruce Maintain Technology’s ambassador to the community. Gilmore, Santiago, Elizabeth Media Support Specialist Specialist Senior Computer Support 3. Shared ResponsibilitiesRegistrar's Office, Library staff, etc. Campus Card being timely and accurate. Where possible, effectively by office, the Sr. Instructional Designer –– Educates, deep technical support and assistance hardware Production services – video, audio, web and management and account print for courses Providing advises, audio/visual to appropriate content owners User support and helps troubleshoot, and fixes for staff, – Taxi vouchers for Datatel/AARCequipment to faculty, issues Perkinson, David Jaquith, Martin distribute ownership of content Loans laptops a. and software issues for or makes Simmons-owned and Director also: facilitates people withmost technology- Traynor, Jamie Support Specialist and research Senior Media Computer Support Specialist Production Specialist – personally-ownedother Technology units, purchases and all un-resolvable by of technology. existing including Technology through the use relatedstudents. andtechnology software and new and educate b. Helpsvolume users and market General questions site license Academic Straw, Autumn Russell, Aaron Access to theAdministrative Systems, and Help Desk. Technology, receiving room, clinic room, Wright, Sean Senior Media Support Specialist Computer Support Specialist desktop/mobile computing purchases and meeting as c. services or products through fun campaigns, such room (L330) – Investigation and assessment oftrends and the College, (ie; emerging technologies and for Instructional Technologist Therrien, Joseph makes as campus experts on . . . Oh My!," andtechnologies;2.0 – "Leopard, Vista, and Office Web Act discounted pricing available to the community. Technology wikis,blogs, podcasting, digital storytelling, clickers, web to Assistant Media Technician Tricks and for users in the creation of web interfaces; strive advocate Treats. multimedia) to provide faculty and staff within Simmons' deliver improved usability and accessibility recommendations and guidance in curricular integration.
- 17. Technology Office of theSr. Vice President of Finance & Administration Infrastructure Web Design Academic Technology &Online Services 1.General Access Computing and Labs User Services Administrator Responsibilities David Bruce Help Desk and promote a strategy which involves in-depthuse – Instructional design consultation, for Simmons' effective Establish a. RIAA violations User Servicesfor andinventory identify learning Simmons, – AssistsWeb inonline communication with Simmons-owned Hardware/software Nutshell Serviceswithin problems that to a b. Routes staff, faculty,SOM student technology goals, to develop of the Library and Online partnerships with faculty Lab patrons French, Mircea Baciu, Kevin Botsford, Frances Bedminster, Bernadette and to – hardware and software provided in those general access Infrastructure Fishman, Benjamin the peopleSimmons and prospects, and between Simmons for Admin rights innovative or between who engaging and all the assignments, to gather feedback -c.Supports almostSystems respond to those problems. We Instructional Technologist for Blended Learning Unix Systems Administrator Senior Web Designer Administrative Assistant I Administrativecan solvesoftware/hardware that the spaces, including loaning laptops and headphones. Mediapurpose of always,touches, including to make other Technical Administrative Assistant II and Services d.Simmonsworld. learningsend community requests to the the community improvement, and desktop/ usually, but notagreements Confidentiality Gargano,Queen Brown, Jacob Joseph Correia, Michael Geluk, Systems Administrator Unix – mobile-based andTechnologyof technology. of the Simmons e. Technology staff, including Help maintenance Administration, monitoring, and Desk staff. appropriate educational use Website updates for AV infrastructure. Operations Technical Administrative Assistant II Web Designer/Content Mangement Senior Administrative Systems Analyst Flynn, Brian – Helps facultysupportof through the applicationstudents need Technology Manager the Simmonsand their of and others Application Infrastructure, including community intuitive site the campus network, 2. –Explains,this strategysolves, or refers to the correct Graffam, Mary Kuhns, Bella Manager r Systems Adminstrato - Operations get the software they – Supports members Realize educates,Manager Responsibilities Network Systems Mazzola,&Chad Training Administrative Systems Analyst Senior Development Manager telephone system, equipmentCenter servers. Support for eLearning Data in by and questions posed and general installedtechnicalA/V purchasing access, and lab computers All that on classroom, (learningissues the technology a.source, faculty,usable interface design, compelling graphic organization, using audio/visual issuesSantoroclassrooms, study rooms, – So technology andPatricia studentsmanagement system) Conway, Amy Ryan Gardner-Cook, Ito,Senior WebRobert Gail Bourque, ShinoSupport Specialist – (i.e. Library Infostaff and faced Lab, res campus labs, and 5 have Matthews-DeNatale, Morgunov, Nikolay Designer Senior Web Support Specialist Specialist User Computer Support Datadistance codes Long Commons, SOMand 7 days a week, up b.by the entire Simmons computer-based) they technologies. – (typically and appropriatecommunity,and support interfaces, and event spaces, for academicWeb/interactive need on- to design, use of integration services—maintain non-academic Media Developer Senior Associate Allison Academic Technology Director, SeniorGeovanyMedia Services Gen. Acc.desktop/mobile sources of Online Services Technical Labs for phone – 15.5 hours/day.external issues when Manager of Technology labs). and development purposes. supportSimmons-owned Desk student technology Kukla,Administrative Dunbar, Thomas Systems Analyst Lopez, Campbell, Matthew –&Support to/from imports for find c. campus,contact Help technology in good Point of andfaculty technology fluency and McCormick,Support Specialist, Events Thompson,John Media Richard Specialist Application Support Specialist Computing isportal, file andour work through site analytics, Telecommunications the Help Deskof printLees professional including email, on vacation. Susan services, authentication, – working order:effectiveness ofmaintains, updates, Measure this Network Administrator Computer SupportKaren Chase Senior Instructional Designer Weiman, Lesley Janice fluency– the all users, to - Advocates fortakes the form make technology as easy to Cyndi Rubino faculty Marratzu, RiccardoAdministrator Senior SQL Database Ith, Samath Canero-Conklin, and enterpriseuser testing. general access spacesour work backups.theContinuously infrastructure, labs. –– troubleshoots, the users of audio/visual improve and training Maintains and supports surveys, management d. Advocatesand and otherwise supports Simmons-owned Credit card for faculty Mirque, Andrew Support Technician Systems AdministratorSupport Specialist Sr Application Media Senior use and trouble-free consultation, faculty grants, and Reporting development, as possible: timing of roll-outs, Academic Computer Support Specialist Senior Admin. Learning Technology Administrator e. computers, printers,ever-changingprinter, computer, and a/v Phone cards to an and peripherals, and investigates and respond on of use of new tools, testingmedium. updates/new For example: ensuringnew spacesapplications technology, so including planning for pro-active with built-in for faculty, staff easeSimmons-supported software services, hardware, and Ramey, James Le, Vu Allison Catlin, Previte, AngeliqueTechnician – technologies new to Simmons. the a/v ensure Userthat new Web new to functionality Services f. Payroll questions integrationhave Design equipment checks are will of recommending additional or Evaluation and that Simmons spaces done;when needed to Technology TechnologyComputer Support Specialist Manager of Support Systems Media Telecommunications Senior and students. and implementing new technologies. products work, – softwareinterfaces andShaun Gummere Supply for use by the data Production Assistant Mullarkey, JamesElena Lander g. technologiesat a cost thatproperties socan bear. Kim Brookes college. Cell phoneSimmons' web the College that they communicate reimbursements –Servesneed, and documentation; and coordinating with the users Maintain Technology’s ambassador to the community. Dr. Braddlee Aran Gilmore, Santiago, Elizabeth as Media Support Specialist Specialist Senior Computer Support 3. Shared ResponsibilitiesRegistrar's Office, Library staff, etc. Campus Card being timely and accurate. Where possible, effectively by office, the Sr. Instructional Designer –– Educates, deep technical support and assistance hardware Production services – video, audio, web and management and account print for courses Providing advises, audio/visual to appropriate content owners User support and helps troubleshoot, and fixes for staff, – Taxi vouchers for Datatel/AARCequipment to faculty, issues Perkinson, David Jaquith, Martin distribute ownership of content Loans laptops a. and software issues for or makes Simmons-owned and Director also: facilitates people withmost technology- Traynor, Jamie Support Specialist and research Senior Media Computer Support Specialist Production Specialist – personally-ownedother Technology units, purchases and all un-resolvable by of technology. existing including Technology through the use relatedstudents. andtechnology software and new and educate b. Helpsvolume users and market General questions site license Academic Straw, Autumn Russell, Aaron Access to theAdministrative Systems, and Help Desk. Technology, receiving room, clinic room, Wright, Sean Senior Media Support Specialist Computer Support Specialist desktop/mobile computing purchases and meeting as c. services or products through fun campaigns, such room (L330) – Investigation and assessment oftrends and the College, (ie; emerging technologies and for Instructional Technologist Therrien, Joseph makes as campus experts on . . . Oh My!," andtechnologies;2.0 – "Leopard, Vista, and Office Web Act discounted pricing available to the community. Technology wikis,blogs, podcasting, digital storytelling, clickers, web to Assistant Media Technician Tricks and for users in the creation of web interfaces; strive advocate Treats. multimedia) to provide faculty and staff within Simmons' deliver improved usability and accessibility recommendations and guidance in curricular integration.
- 18. Web Design Academic Technology 1.General Access Computing and Labs User Services Administrator Responsibilities Technology consultation, which involveseffective use Help Desk and promote a strategy for Simmons' in-depth – Instructional design Establish a. RIAA violations Office User Servicesfor andinventory identify learning Simmons, – AssistsWeb inonline communication within goals, to develop Hardware/software Nutshell Services a of the the Vice President of Lab patrons with Simmons-owned b. Routes staff, faculty,SOM student technology problems that to of Sr. Library and Online partnerships with faculty to French, Mircea Baciu, Kevin Botsford, Frances Bedminster, Bernadette – hardware and software Infrastructure and Finance & Administration andprovided in those general Simmons for Fishman, Benjamin prospects, and to gather access -c. Admin rights innovative assignments, between feedback between and engagingSimmons Instructional Technologist for Blended Learning Unix Systems Administrator Senior Web Designer Administrative Assistant I Administrativecan solvesoftware/hardwareproblems. We Supports almostSystems respond to those that the the people who all the laptops and headphones. spaces, including loaning or Mediapurpose of always,touches, including to make other Technical Administrative Assistant II and Services d.Simmonsworld. learningsend community requests to the the community improvement, and desktop/ usually, but notagreements Confidentiality Gargano,Queen Brown, Jacob Joseph Correia, Michael Geluk, Systems Administrator Unix – mobile-based andTechnologyof technology. of the Simmons e. Technology staff, including Help maintenance Administration, monitoring, and Desk staff. appropriate educational use Website updates for AV infrastructure. Operations Technical Administrative Assistant II Web Designer/Content Mangement Senior Administrative Systems Analyst Flynn, Brian – Helps facultysupportof through the applicationstudents need Technology Manager the Simmonsand their of and others Application Infrastructure, including community intuitive site the campus network, 2. –Explains,this strategysolves, or refers to the correct Graffam, Mary Kuhns, Bella Manager r Systems Adminstrato - Operations get the software they – Supports members Realize educates,Manager Responsibilities Network Systems Mazzola,&Chad Training Administrative Systems Analyst Senior Development Manager telephone system, equipmentCenter servers. Support for eLearning Data in by and questions posed and general installedtechnicalA/V purchasing access, and lab computers All that on classroom, (learningissues the technology a.source, faculty,usable interface design, compelling graphic organization, using audio/visual issuesSantoroclassrooms, study rooms, – So technology andPatricia studentsmanagement system) Conway, Amy Ryan Gardner-Cook, Ito,Senior WebRobert Gail Bourque, ShinoSupport Specialist – (i.e. Library Infostaff and faced Lab, res campus labs, and 5 have Matthews-DeNatale, Morgunov, Nikolay Designer Senior Web Support Specialist Specialist User Computer Support Datadistance codes Long Commons, SOMand 7 days a week, up b.by the entire Simmons computer-based) they technologies. – (typically and appropriatecommunity,and support interfaces, and event spaces, for academicWeb/interactive need on- to design, use of integration services—maintain non-academic Media Developer Senior Associate Allison Academic Technology Director, SeniorGeovanyMedia Services Gen. Acc.desktop/mobile sources of Online Services Technical Labs for phone – 15.5 hours/day.external issues when Manager of Technology labs). and development purposes. supportSimmons-owned Desk student technology Kukla,Administrative Dunbar, Thomas Systems Analyst Lopez, Campbell, Matthew –&Support to/from imports for find c. campus,contact Help technology in good Point of andfaculty technology fluency and McCormick,Support Specialist, Events Thompson,John Media Richard Specialist Application Support Specialist Computing isportal, file andour work through site analytics, Telecommunications the Help Deskof printLees professional including email, on vacation. Susan services, authentication, – working order:effectiveness ofmaintains, updates, Measure this Network Administrator Computer SupportKaren Chase Senior Instructional Designer Weiman, Lesley Janice fluency– the all users, to - Advocates fortakes the form make technology as easy to Cyndi Rubino faculty Marratzu, RiccardoAdministrator Senior SQL Database Ith, Samath Canero-Conklin, and enterpriseuser testing. general access spacesour work backups.theContinuously infrastructure, labs. –– troubleshoots, the users of audio/visual improve and training Maintains and supports surveys, management d. Advocatesand and otherwise supports Simmons-owned Credit card for faculty Mirque, Andrew Support Technician Systems AdministratorSupport Specialist Sr Application Media Senior use and trouble-free consultation, faculty grants, and Reporting development, as possible: timing of roll-outs, Academic Computer Support Specialist Senior Admin. Learning Technology Administrator e.Infrastructure anfor new spacesprinter, computer, and a/v computers, of new tools, testingmedium. User Services including planning ever-changing with built-in for faculty, staff and respond to Phone cardsprinters, and peripherals, and investigates For example: ensuring pro-active applications technology, so easeSimmons-supported software services, hardware, and on of use Ramey, James Le, Vu Allison Catlin, Previte, AngeliqueTechnician – technologies new to Simmons. the a/v ensure updates/new Web new to functionality that Design f. Payroll questions integration of recommending additional or new equipment and and implementing new technologies. Evaluation checks are will have that Simmons spaces done;when needed to Technology TechnologyComputer Support Specialist Manager of Support Systems Media Telecommunications Senior &Online Services byandShaun Gummere and students. products work, – softwareinterfaces the data Supply for use Production Assistant Mullarkey, JamesElena Lander Dr. Braddlee Aran g. technologiesat a cost thatproperties socan bear. Kim Brookes users Bruce college. Cell phoneSimmons' web the College that they communicate David as reimbursements –Servesneed, and documentation; and coordinating with the Maintain Technology’s ambassador to the community. Gilmore, Santiago, Elizabeth Media Support Specialist Specialist Senior Computer Support 3. Shared ResponsibilitiesRegistrar's Office, Library staff, etc. Campus Card being timely and accurate. Where possible, effectively by office, the Sr. Instructional Designer –– Educates, deep technical support and assistance hardware Production services – video, audio, web and management and account print for courses Providing advises, audio/visual to appropriate content owners User support and helps troubleshoot, and fixes for staff, – Taxi vouchers for Datatel/AARCequipment to faculty, issues Perkinson, David Jaquith, Martin distribute ownership of content Loans laptops a. and software issues for or makes Simmons-owned and Director also: facilitates people withmost technology- Traynor, Jamie Support Specialist and research Senior Media Computer Support Specialist Production Specialist – personally-ownedother Technology units, purchases and all un-resolvable by of technology. existing including Technology through the use relatedstudents. andtechnology software and new and educate b. Helpsvolume users and market General questions site license Academic Straw, Autumn Russell, Aaron Access to theAdministrative Systems, and Help Desk. Technology, receiving room, clinic room, Wright, Sean Senior Media Support Specialist Computer Support Specialist desktop/mobile computing purchases and meeting as c. services or products through fun campaigns, such room (L330) – Investigation and assessment oftrends and the College, (ie; emerging technologies and for Instructional Technologist Therrien, Joseph makes as campus experts on . . . Oh My!," andtechnologies;2.0 – "Leopard, Vista, and Office Web Act discounted pricing available to the community. Technology wikis,blogs, podcasting, digital storytelling, clickers, web to Assistant Media Technician Tricks and for users in the creation of web interfaces; strive advocate Treats. multimedia) to provide faculty and staff within Simmons' deliver improved usability and accessibility recommendations and guidance in curricular integration.
- 19. Technology Office of theSr. Vice President of Finance & Administration Web Design Academic Technology Web Design Shaun Gummere 1.General Access Computing and Labs User Services Administrator Responsibilities Help Desk and promote a strategy which involves in-depthuse – Instructional design consultation, for Simmons' effective Establish a. RIAA violations User Servicesfor andinventory identify learning Simmons, – AssistsWeb inonline communication with Simmons-owned Hardware/software Nutshell Serviceswithin problems that to a b. Routes staff, faculty,SOM student technology goals, to develop of the Library and Online partnerships with faculty Lab patrons French, Mircea Baciu, Kevin Botsford, Frances Bedminster, Bernadette and to – hardware and software provided in those general access Infrastructure Fishman, Benjamin the peopleSimmons and prospects, and between Simmons for Admin rights innovative or between who engaging and all the assignments, to gather feedback -c.Supports almostSystems respond to those problems. We Instructional Technologist for Blended Learning Unix Systems Administrator Senior Web Designer Administrative Assistant I Administrativecan solvesoftware/hardware that the spaces, including loaning laptops and headphones. Mediapurpose of always,touches, including to make other Technical Administrative Assistant II and Services d.Simmonsworld. learningsend community requests to the the community improvement, and desktop/ usually, but notagreements Confidentiality Gargano,Queen Brown, Jacob Joseph Correia, Michael Geluk, Systems Administrator Unix – mobile-based andTechnologyof technology. of the Simmons e. Technology staff, including Help maintenance Administration, monitoring, and Desk staff. appropriate educational use Website updates for AV infrastructure. Operations Technical Administrative Assistant II Web Designer/Content Mangement Senior Administrative Systems Analyst Flynn, Brian – Helps facultysupportof through the applicationstudents need Technology Manager the Simmonsand their of and others Application Infrastructure, including community intuitive site the campus network, 2. –Explains,this strategysolves, or refers to the correct Graffam, Mary Kuhns, Bella Manager r Systems Adminstrato - Operations get the software they – Supports members Realize educates,Manager Responsibilities Network Systems Mazzola,&Chad Training Administrative Systems Analyst Senior Development Manager telephone system, equipmentCenter servers. Support for eLearning Data in by and questions posed and general installedtechnicalA/V purchasing access, and lab computers All that on classroom, (learningissues the technology a.source, faculty,usable interface design, compelling graphic organization, using audio/visual issuesSantoroclassrooms, study rooms, – So technology andPatricia studentsmanagement system) Conway, Amy Ryan Gardner-Cook, Ito,Senior WebRobert Gail Bourque, ShinoSupport Specialist – (i.e. Library Infostaff and faced Lab, res campus labs, and 5 have Matthews-DeNatale, Morgunov, Nikolay Designer Senior Web Support Specialist Specialist User Computer Support Datadistance codes Long Commons, SOMand 7 days a week, up b.by the entire Simmons computer-based) they technologies. – (typically and appropriatecommunity,and support interfaces, and event spaces, for academicWeb/interactive need on- to design, use of integration services—maintain non-academic Media Developer Senior Associate Allison Academic Technology Director, SeniorGeovanyMedia Services Gen. Acc.desktop/mobile sources of Online Services Technical Labs for phone – 15.5 hours/day.external issues when Manager of Technology labs). and development purposes. supportSimmons-owned Desk student technology Kukla,Administrative Dunbar, Thomas Systems Analyst Lopez, Campbell, Matthew –&Support to/from imports for find c. campus,contact Help technology in good Point of andfaculty technology fluency and McCormick,Support Specialist, Events Thompson,John Media Richard Specialist Application Support Specialist Computing isportal, file andour work through site analytics, Telecommunications the Help Deskof printLees professional including email, on vacation. Susan services, authentication, – working order:effectiveness ofmaintains, updates, Measure this Network Administrator Computer SupportKaren Chase Senior Instructional Designer Weiman, Lesley Janice fluency– the all users, to - Advocates fortakes the form make technology as easy to Cyndi Rubino faculty Marratzu, RiccardoAdministrator Senior SQL Database Ith, Samath Canero-Conklin, and enterpriseuser testing. general access spacesour work backups.theContinuously infrastructure, labs. –– troubleshoots, the users of audio/visual improve and training Maintains and supports surveys, management d. Advocatesand and otherwise supports Simmons-owned Credit card for faculty Mirque, Andrew Support Technician Systems AdministratorSupport Specialist Sr Application Media Senior use and trouble-free consultation, faculty grants, and Reporting development, as possible: timing of roll-outs, Academic Computer Support Specialist Senior Admin. Learning Technology Administrator e.Infrastructure anfor new spacesprinter, computer, and a/v computers, of new tools, testingmedium. User Services including planning ever-changing with built-in for faculty, staff and respond to Phone cardsprinters, and peripherals, and investigates For example: ensuring pro-active applications technology, so easeSimmons-supported software services, hardware, and on of use Ramey, James Le, Vu Allison Catlin, Previte, AngeliqueTechnician – technologies new to Simmons. the a/v ensure updates/new new to functionality that f. Payroll questions integration of recommending additional or new equipment and and implementing new technologies. Evaluation checks are will have that Simmons spaces done;when needed to Technology TechnologyComputer Support Specialist Manager of Support Systems Media Telecommunications Senior &Online Services byand data and students. products for use Supply work, – softwareinterfaces the college. Production Assistant Mullarkey, JamesElena Lander Dr. Braddlee Aran g. technologiesat a cost thatproperties socan bear. Kim Brookes Cell phoneSimmons' web the College that they communicate David as reimbursements –Servesneed, and documentation; and coordinating with the users Bruce Maintain Technology’s ambassador to the community. Gilmore, Santiago, Elizabeth Media Support Specialist Specialist Senior Computer Support 3. Shared ResponsibilitiesRegistrar's Office, Library staff, etc. Campus Card being timely and accurate. Where possible, effectively by office, the Sr. Instructional Designer –– Educates, deep technical support and assistance hardware Production services – video, audio, web and management and account print for courses Providing advises, audio/visual to appropriate content owners User support and helps troubleshoot, and fixes for staff, – Taxi vouchers for Datatel/AARCequipment to faculty, issues Perkinson, David Jaquith, Martin distribute ownership of content Loans laptops a. and software issues for or makes Simmons-owned and Director also: facilitates people withmost technology- Traynor, Jamie Support Specialist and research Senior Media Computer Support Specialist Production Specialist – personally-ownedother Technology units, purchases and all un-resolvable by of technology. existing including Technology through the use relatedstudents. andtechnology software and new and educate b. Helpsvolume users and market General questions site license Academic Straw, Autumn Russell, Aaron Access to theAdministrative Systems, and Help Desk. Technology, receiving room, clinic room, Wright, Sean Senior Media Support Specialist Computer Support Specialist desktop/mobile computing purchases and meeting as c. services or products through fun campaigns, such room (L330) – Investigation and assessment oftrends and the College, (ie; emerging technologies and for Instructional Technologist Therrien, Joseph makes as campus experts on . . . Oh My!," andtechnologies;2.0 – "Leopard, Vista, and Office Web Act discounted pricing available to the community. Technology wikis,blogs, podcasting, digital storytelling, clickers, web to Assistant Media Technician Tricks and for users in the creation of web interfaces; strive advocate Treats. multimedia) to provide faculty and staff within Simmons' deliver improved usability and accessibility recommendations and guidance in curricular integration.
- 20. Web Design Academic Technology 1.General Access Computing and Labs User Services Administrator Responsibilities Technology consultation, which involveseffective use Help Desk and promote a strategy for Simmons' in-depth – Instructional design Establish a. RIAA violations Office User Servicesfor andinventory identify learning Simmons, of the the Web inonline communication within goals, to develop Hardware/software Nutshell Services a – AssistsVice President of Lab patrons with Simmons-owned b. Routes staff, faculty,SOM student technology problems that to of Sr. Library and Online partnerships with faculty to French, Mircea Baciu, Kevin Botsford, Frances Bedminster, Bernadette – hardware and software Infrastructure and Finance & Administration andprovided in those general Simmons for Fishman, Benjamin prospects, and to gather access -c. Admin rights innovative assignments, between feedback between and engagingSimmons Instructional Technologist for Blended Learning Unix Systems Administrator Senior Web Designer Administrative Assistant I Administrativecan solvesoftware/hardwareproblems. We Supports almostSystems respond to those that the the people who all the laptops and headphones. spaces, including loaning or Mediapurpose of always,touches, including to make other Technical Administrative Assistant II and Services d.Simmonsworld. learningsend community requests to the the community improvement, and desktop/ usually, but notagreements Confidentiality Gargano,Queen Brown, Jacob Joseph Correia, Michael Geluk, Systems Administrator Unix – mobile-based andTechnologyof technology. of the Simmons e. Technology staff, including Help maintenance Administration, monitoring, and Desk staff. appropriate educational use Website updates for AV infrastructure. Operations Technical Administrative Assistant II Web Designer/Content Mangement Senior Administrative Systems Analyst Flynn, Brian – Helps facultysupportof through the applicationstudents need Technology Manager the Simmonsand their of and others Application Infrastructure, including community intuitive site the campus network, 2. –Explains,this strategysolves, or refers to the correct Graffam, Mary Kuhns, Bella Manager r Systems Adminstrato - Operations get the software they – Supports members Realize educates,Manager Responsibilities Network Systems Mazzola,&Chad Training Administrative Systems Analyst Senior Development Manager telephone system, equipmentCenter servers. Support for eLearning Data in by and questions posed and general installedtechnicalA/V purchasing access, and lab computers All that on classroom, (learningissues the technology a.source, faculty,usable interface design, compelling graphic organization, using audio/visual issuesSantoroclassrooms, study rooms, – So technology andPatricia studentsmanagement system) Conway, Amy Ryan Gardner-Cook, Ito,Senior WebRobert Gail Bourque, ShinoSupport Specialist – (i.e. Library Infostaff and faced Lab, res campus labs, and 5 have Matthews-DeNatale, Morgunov, Nikolay Designer Senior Web Support Specialist Specialist User Computer Support Datadistance codes Long Commons, SOMand 7 days a week, up b.by the entire Simmons computer-based) they technologies. – (typically and appropriatecommunity,and support interfaces, and event spaces, for academicWeb/interactive need on- to design, use of integration services—maintain non-academic Media Developer Senior Associate Allison Academic Technology Director, SeniorGeovanyMedia Services Gen. Acc.desktop/mobile sources of Online Services Technical Labs for phone – 15.5 hours/day.external issues when Manager of Technology labs). and development purposes. supportSimmons-owned Desk student technology Kukla,Administrative Dunbar, Thomas Systems Analyst Lopez, Campbell, Matthew –&Support to/from imports for find c. campus,contact Help technology in good Point of andfaculty technology fluency and McCormick,Support Specialist, Events Thompson,John Media Richard Specialist Application Support Specialist Computing isportal, file andour work through site analytics, Telecommunications the Help Deskof printLees professional including email, on vacation. Susan services, authentication, – working order:effectiveness ofmaintains, updates, Measure this Network Administrator Computer SupportKaren Chase Senior Instructional Designer Weiman, Lesley Janice fluency– the all users, to - Advocates fortakes the form make technology as easy to Cyndi Rubino faculty Marratzu, RiccardoAdministrator Senior SQL Database Ith, Samath Canero-Conklin, and enterpriseuser testing. general access spacesour work backups.theContinuously infrastructure, labs. –– troubleshoots, the users of audio/visual improve and training Maintains and supports surveys, management d. Advocatesand and otherwise supports Simmons-owned Credit card for faculty Mirque, Andrew Support Technician Systems AdministratorSupport Specialist Sr Application Media Senior use and trouble-free consultation, faculty grants, and Reporting development, as possible: timing of roll-outs, Academic Computer Support Specialist Senior Admin. Learning Technology Administrator e.Infrastructure anfor new spacesprinter, computer, and a/v computers, of new tools, testingmedium. User Services including planning ever-changing with built-in for faculty, staff and respond to Phone cardsprinters, and peripherals, and investigates For example: ensuring pro-active applications technology, so easeSimmons-supported software services, hardware, and on of use Ramey, James Le, Vu Allison Catlin, Previte, AngeliqueTechnician – technologies new to Simmons. the a/v ensure updates/new Web new to functionality that Design f. Payroll questions integration of recommending additional or new equipment and and implementing new technologies. Evaluation checks are will have that Simmons spaces done;when needed to Technology TechnologyComputer Support Specialist Manager of Support Systems Media Telecommunications Senior &Online Services byandShaun Gummere and students. products work, – softwareinterfaces the data Supply for use Production Assistant Mullarkey, JamesElena Lander Dr. Braddlee Aran g. technologiesat a cost thatproperties socan bear. Kim Brookes users Bruce college. Cell phoneSimmons' web the College that they communicate David as reimbursements –Servesneed, and documentation; and coordinating with the Maintain Technology’s ambassador to the community. Gilmore, Santiago, Elizabeth Media Support Specialist Specialist Senior Computer Support 3. Shared ResponsibilitiesRegistrar's Office, Library staff, etc. Campus Card being timely and accurate. Where possible, effectively by office, the Sr. Instructional Designer –– Educates, deep technical support and assistance hardware Production services – video, audio, web and management and account print for courses Providing advises, audio/visual to appropriate content owners User support and helps troubleshoot, and fixes for staff, – Taxi vouchers for Datatel/AARCequipment to faculty, issues Perkinson, David Jaquith, Martin distribute ownership of content Loans laptops a. and software issues for or makes Simmons-owned and Director also: facilitates people withmost technology- Traynor, Jamie Support Specialist and research Senior Media Computer Support Specialist Production Specialist – personally-ownedother Technology units, purchases and all un-resolvable by of technology. existing including Technology through the use relatedstudents. andtechnology software and new and educate b. Helpsvolume users and market General questions site license Academic Straw, Autumn Russell, Aaron Access to theAdministrative Systems, and Help Desk. Technology, receiving room, clinic room, Wright, Sean Senior Media Support Specialist Computer Support Specialist desktop/mobile computing purchases and meeting as c. services or products through fun campaigns, such room (L330) – Investigation and assessment oftrends and the College, (ie; emerging technologies and for Instructional Technologist Therrien, Joseph makes as campus experts on . . . Oh My!," andtechnologies;2.0 – "Leopard, Vista, and Office Web Act discounted pricing available to the community. Technology wikis,blogs, podcasting, digital storytelling, clickers, web to Assistant Media Technician Tricks and for users in the creation of web interfaces; strive advocate Treats. multimedia) to provide faculty and staff within Simmons' deliver improved usability and accessibility recommendations and guidance in curricular integration.
- 21. Technology Office of theSr. Vice President of Finance & Administration Web Design Academic Technology User Services Kim Brookes 1.General Access Computing and Labs User Services Administrator Responsibilities Help Desk and promote a strategy which involves in-depthuse – Instructional design consultation, for Simmons' effective Establish a. RIAA violations User Servicesfor andinventory identify learning Simmons, – AssistsWeb inonline communication with Simmons-owned Hardware/software Nutshell Serviceswithin problems that to a b. Routes staff, faculty,SOM student technology goals, to develop of the Library and Online partnerships with faculty Lab patrons French, Mircea Baciu, Kevin Botsford, Frances Bedminster, Bernadette and to – hardware and software provided in those general access Infrastructure Fishman, Benjamin the peopleSimmons and prospects, and between Simmons for Admin rights innovative or between who engaging and all the assignments, to gather feedback -c.Supports almostSystems respond to those problems. We Instructional Technologist for Blended Learning Unix Systems Administrator Senior Web Designer Administrative Assistant I Administrativecan solvesoftware/hardware that the spaces, including loaning laptops and headphones. Mediapurpose of always,touches, including to make other Technical Administrative Assistant II and Services d.Simmonsworld. learningsend community requests to the the community improvement, and desktop/ usually, but notagreements Confidentiality Gargano,Queen Brown, Jacob Joseph Correia, Michael Geluk, Systems Administrator Unix – mobile-based andTechnologyof technology. of the Simmons e. Technology staff, including Help maintenance Administration, monitoring, and Desk staff. appropriate educational use Website updates for AV infrastructure. Operations Technical Administrative Assistant II Web Designer/Content Mangement Senior Administrative Systems Analyst Flynn, Brian – Helps facultysupportof through the applicationstudents need Technology Manager the Simmonsand their of and others Application Infrastructure, including community intuitive site the campus network, 2. –Explains,this strategysolves, or refers to the correct Graffam, Mary Kuhns, Bella Manager r Systems Adminstrato - Operations get the software they – Supports members Realize educates,Manager Responsibilities Network Systems Mazzola,&Chad Training Administrative Systems Analyst Senior Development Manager telephone system, equipmentCenter servers. Support for eLearning Data in by and questions posed and general installedtechnicalA/V purchasing access, and lab computers All that on classroom, (learningissues the technology a.source, faculty,usable interface design, compelling graphic organization, using audio/visual issuesSantoroclassrooms, study rooms, – So technology andPatricia studentsmanagement system) Conway, Amy Ryan Gardner-Cook, Ito,Senior WebRobert Gail Bourque, ShinoSupport Specialist – (i.e. Library Infostaff and faced Lab, res campus labs, and 5 have Matthews-DeNatale, Morgunov, Nikolay Designer Senior Web Support Specialist Specialist User Computer Support Datadistance codes Long Commons, SOMand 7 days a week, up b.by the entire Simmons computer-based) they technologies. – (typically and appropriatecommunity,and support interfaces, and event spaces, for academicWeb/interactive need on- to design, use of integration services—maintain non-academic Media Developer Senior Associate Allison Academic Technology Director, SeniorGeovanyMedia Services Gen. Acc.desktop/mobile sources of Online Services Technical Labs for phone – 15.5 hours/day.external issues when Manager of Technology labs). and development purposes. supportSimmons-owned Desk student technology Kukla,Administrative Dunbar, Thomas Systems Analyst Lopez, Campbell, Matthew –&Support to/from imports for find c. campus,contact Help technology in good Point of andfaculty technology fluency and McCormick,Support Specialist, Events Thompson,John Media Richard Specialist Application Support Specialist Computing isportal, file andour work through site analytics, Telecommunications the Help Deskof printLees professional including email, on vacation. Susan services, authentication, – working order:effectiveness ofmaintains, updates, Measure this Network Administrator Computer SupportKaren Chase Senior Instructional Designer Weiman, Lesley Janice fluency– the all users, to - Advocates fortakes the form make technology as easy to Cyndi Rubino faculty Marratzu, RiccardoAdministrator Senior SQL Database Ith, Samath Canero-Conklin, and enterpriseuser testing. general access spacesour work backups.theContinuously infrastructure, labs. –– troubleshoots, the users of audio/visual improve and training Maintains and supports surveys, management d. Advocatesand and otherwise supports Simmons-owned Credit card for faculty Mirque, Andrew Support Technician Systems AdministratorSupport Specialist Sr Application Media Senior use and trouble-free consultation, faculty grants, and Reporting development, as possible: timing of roll-outs, Academic Computer Support Specialist Senior Admin. Learning Technology Administrator e.Infrastructure anfor new spacesprinter, computer, and a/v computers, of new tools, testingmedium. updates/new including planning ever-changing with built-in for faculty, staff and respond to Phone cardsprinters, and peripherals, and investigates For example: ensuring pro-active applications technology, so easeSimmons-supported software services, hardware, and on of use Ramey, James Le, Vu Allison Catlin, Previte, AngeliqueTechnician – technologies new to Simmons. the a/v ensure Web new to functionality that Design f. Payroll questions integration of recommending additional or new equipment and and implementing new technologies. Evaluation checks are will have that Simmons spaces done;when needed to Technology TechnologyComputer Support Specialist Manager of Support Systems Media Telecommunications Senior &Online Services byandShaun Gummere and students. products work, – softwareinterfaces the data Supply for use college. Production Assistant Mullarkey, JamesElena Lander Dr. Braddlee Aran g. technologiesat a cost thatproperties socan bear. communicate Cell phoneSimmons' web the College that they David as reimbursements –Servesneed, and documentation; and coordinating with the users Bruce Maintain Technology’s ambassador to the community. Gilmore, Santiago, Elizabeth Media Support Specialist Specialist Senior Computer Support 3. Shared ResponsibilitiesRegistrar's Office, Library staff, etc. Campus Card being timely and accurate. Where possible, effectively by office, the Sr. Instructional Designer –– Educates, deep technical support and assistance hardware Production services – video, audio, web and management and account print for courses Providing advises, audio/visual to appropriate content owners User support and helps troubleshoot, and fixes for staff, – Taxi vouchers for Datatel/AARCequipment to faculty, issues Perkinson, David Jaquith, Martin distribute ownership of content Loans laptops a. and software issues for or makes Simmons-owned and Director also: facilitates people withmost technology- Traynor, Jamie Support Specialist and research Senior Media Computer Support Specialist Production Specialist – personally-ownedother Technology units, purchases and all un-resolvable by of technology. existing including Technology through the use relatedstudents. andtechnology software and new and educate b. Helpsvolume users and market General questions site license Academic Straw, Autumn Russell, Aaron Access to theAdministrative Systems, and Help Desk. Technology, receiving room, clinic room, Wright, Sean Senior Media Support Specialist Computer Support Specialist desktop/mobile computing purchases and meeting as c. services or products through fun campaigns, such room (L330) – Investigation and assessment oftrends and the College, (ie; emerging technologies and for Instructional Technologist Therrien, Joseph makes as campus experts on . . . Oh My!," andtechnologies;2.0 – "Leopard, Vista, and Office Web Act discounted pricing available to the community. Technology wikis,blogs, podcasting, digital storytelling, clickers, web to Assistant Media Technician Tricks and for users in the creation of web interfaces; strive advocate Treats. multimedia) to provide faculty and staff within Simmons' deliver improved usability and accessibility recommendations and guidance in curricular integration.
- 22. Technology Office of theSr. Vice President of Finance & Administration Web Design Academic Technology User Services Kim Brookes 1.General Access Computing and Labs User Services Administrator Responsibilities Help Desk and promote a strategy which involves in-depthuse – Instructional design consultation, for Simmons' effective Establish a. RIAA violations User Servicesfor andinventory identify learning Simmons, – AssistsWeb inonline communication with Simmons-owned Hardware/software Nutshell Serviceswithin problems that to a b. Routes staff, faculty,SOM student technology goals, to develop of the Library and Online partnerships with faculty Lab patrons French, Mircea Baciu, Kevin Botsford, Frances Bedminster, Bernadette and to – hardware and software provided in those general access Infrastructure Fishman, Benjamin the peopleSimmons and prospects, and between Simmons for Admin rights innovative or between who engaging and all the assignments, to gather feedback -c.Supports almostSystems respond to those problems. We Instructional Technologist for Blended Learning Unix Systems Administrator Senior Web Designer Administrative Assistant I Administrativecan solvesoftware/hardware that the spaces, including loaning laptops and headphones. Mediapurpose of always,touches, including to make other Technical Administrative Assistant II and Services d.Simmonsworld. learningsend community requests to the the community improvement, and desktop/ usually, but notagreements Confidentiality Gargano,Queen Brown, Jacob Joseph Correia, Michael Geluk, Systems Administrator Unix – mobile-based andTechnologyof technology. of the Simmons e. Technology staff, including Help maintenance Administration, monitoring, and Desk staff. appropriate educational use Website updates for AV infrastructure. Operations Technical Administrative Assistant II Web Designer/Content Mangement Senior Administrative Systems Analyst Flynn, Brian – Helps facultysupportof through the applicationstudents need Technology Manager the Simmonsand their of and others Application Infrastructure, including community intuitive site the campus network, 2. –Explains,this strategysolves, or refers to the correct Graffam, Mary Kuhns, Bella Manager r Systems Adminstrato - Operations get the software they – Supports members Realize educates,Manager Responsibilities Network Systems Mazzola,&Chad Training Administrative Systems Analyst Senior Development Manager telephone system, equipmentCenter servers. Support for eLearning Data in by and questions posed and general installedtechnicalA/V purchasing access, and lab computers All that on classroom, (learningissues the technology a.source, faculty,usable interface design, compelling graphic organization, using audio/visual issuesSantoroclassrooms, study rooms, – So technology andPatricia studentsmanagement system) Conway, Amy Ryan Gardner-Cook, Ito,Senior WebRobert Gail Bourque, ShinoSupport Specialist – (i.e. Library Infostaff and faced Lab, res campus labs, and 5 have Matthews-DeNatale, Morgunov, Nikolay Designer Senior Web Support Specialist Specialist User Computer Support Media Developer Senior Gen. Acc. Labs Long Commons, SOMand 7 days a week, up b.by the entire Simmons computer-based) they technologies. – (typically and appropriatecommunity,and support interfaces, and event spaces, for academicWeb/interactive need on- to design, Datadistance codes use of integration services—maintain non-academic Technicaldesktop/mobile sources Media Services Associate Allison Academic Technology Director, Kukla,Administrative Dunbar, Thomas Systems Analyst SeniorGeovany Lopez, Campbell, Matthew – Point of to/from imports for find c. campus,contact for phone Help Desk – 15.5 hours/day.external issues when of Onlineof Technology labs). and development Manager Services purposes. supportSimmons-owned technology in good Support andfaculty technology fluency and student technology McCormick,Support Specialist, Events Thompson,John Karen Chase Media Richard Specialist Application Support Specialist Network Administrator Computer Support Senior Instructional Designer & Computing Telecommunications the Help file andour workprofessional analytics, including email, portal, Measure this takes the Deskof print Lees updates, services, authentication, – working order:effectiveness ofmaintains,through site fluency– the allon vacation. make technology as easy to is - Advocates for backups. to users,form Susan faculty Weiman, Lesley Janice Marratzu, RiccardoAdministrator Senior SQL Database Ith, Samath Canero-Conklin, and enterprise supports of audio/visual improve and labs. Credit Rubino faculty consultation, faculty grants, and Cyndi card management –– troubleshoots, user otherwise supports Simmons-owned d. Advocatesand the users thegeneral access spacesour work Maintains and and testing. Continuously infrastructure, training surveys, for Mirque, Andrew Support Technician Systems AdministratorSupport Specialist Sr Application Reporting development, use and trouble-free as possible: timing of roll-outs, Media Senior Academic Computer Support Specialist Senior Admin. Learning Technology Administrator Ramey, James Le, Vu Allison e.Infrastructure anfor new spacesprinter, computer, and a/v computers, printers,ever-changing withensure technology, so including planning and software medium. for faculty, staff Phone cards to and respond on of use of new tools, testing to built-in easeexample: ensuring pro-active applications updates/new For Simmons-supported peripherals, and investigates Catlin, Evaluation and integration of Design Web – technologies new to will have services, hardware, and that Simmons spaces data new Previte, AngeliqueTechnician TechnologyComputer Support Specialist Manager of Support Systems Media Telecommunications Senior &Onlinequestions andSimmons. theneeded technologies. new f. Payroll Services are done;when a/v functionality that – equipment checks andShaun recommending additional or and students. products for use by implementing new to Technology software work, Supply interfaces the college. Production Assistant Mullarkey, JamesElena Lander Dr. Braddlee Aran Cell phoneSimmons' web theGummere that they g. technologiesat a cost thatproperties socan bear. communicate David as reimbursements –Servesneed, and documentation; and coordinating with the users Bruce College Maintain Technology’s ambassador to the community. Gilmore, Santiago, Elizabeth Media Support Specialist Specialist Senior Computer Support 3. Shared ResponsibilitiesRegistrar's Office, Library staff, etc. Campus Card being timely and accurate. Where possible, effectively by office, the Sr. Instructional Designer –– Educates, deep technical support and assistance hardware Production services – video, audio, web and management and account print for courses Providing advises, audio/visual to appropriate content owners User support and helps troubleshoot, and fixes for staff, – Taxi vouchers for Datatel/AARCequipment to faculty, issues Perkinson, David Jaquith, Martin distribute ownership of content Loans laptops a. and software issues for or makes Simmons-owned and Director also: facilitates people withmost technology- Traynor, Jamie Support Specialist and research Senior Media Computer Support Specialist Production Specialist – personally-ownedother Technology units, purchases and all un-resolvable by of technology. existing including Technology through the use relatedstudents. andtechnology software and new and educate b. Helpsvolume users and market General questions site license Academic Straw, Autumn Russell, Aaron Access to theAdministrative Systems, and Help Desk. Technology, receiving room, clinic room, Wright, Sean Senior Media Support Specialist Computer Support Specialist desktop/mobile computing purchases and meeting as c. services or products through fun campaigns, such room (L330) – Investigation and assessment oftrends and the College, (ie; emerging technologies and for Instructional Technologist Therrien, Joseph makes as campus experts on . . . Oh My!," andtechnologies;2.0 – "Leopard, Vista, and Office Web Act discounted pricing available to the community. Technology wikis,blogs, podcasting, digital storytelling, clickers, web to Assistant Media Technician Tricks and for users in the creation of web interfaces; strive advocate Treats. multimedia) to provide faculty and staff within Simmons' deliver improved usability and accessibility recommendations and guidance in curricular integration.
- 23. Technology Office of theSr. Vice President of Finance & Administration Web Design Academic Technology User Services Kim Brookes 1.General Access Computing and Labs User Services Administrator Responsibilities Help Desk and promote a strategy which involves in-depthuse – Instructional design consultation, for Simmons' effective Establish a. RIAA violations User Servicesfor andinventory identify learning Simmons, – AssistsWeb inonline communication with Simmons-owned Hardware/software Nutshell Serviceswithin problems that to a b. Routes staff, faculty,SOM student technology goals, to develop of the Library and Online partnerships with faculty Lab patrons Gen. Acc. Labs French, Mircea Baciu, Kevin Botsford, Frances Bedminster, Bernadette and to – hardware and software provided in those general access Infrastructure Media Services Help Desk Fishman, Benjamin the peopleSimmons and prospects, and between Simmons for Admin rights innovative or between who engaging and all the assignments, to gather feedback -c.Supports almostSystems respond to those problems. We Administrativecan solvesoftware/hardware that the Correia,Computing & Joseph Instructional Technologist for Blended Learning Unix Systems Administrator Senior Web Designer Administrative Assistant I spaces, including loaning laptops and headphones. Mediapurpose of always,touches, including to make other Technical Administrative Assistant II and Services d.Simmonsworld. learningsend community requests to the the community improvement, and desktop/ usually, but notagreements Confidentiality Gargano,QueenLees Brown, Jacob Chase Karen Susan Geluk, Michael – mobile-based andTechnologyof technology. of the Simmons e. Technology staff, including Help maintenance Administration, monitoring, and Desk staff. appropriate educational use Website updates for AV infrastructure. Operations TechnicalCyndi Rubino Systems Analyst Web Systems Administrator Mangement Unix Senior Administrative Assistant II Administrative Designer/Content Flynn, Brian – Helps facultysupportof through the applicationstudents need Technology Manager the Simmonsand their of and others Application Infrastructure, including community intuitive site the campus network, 2. –Explains,this strategysolves, or refers to the correct Graffam, Mary Kuhns, Bella Manager r Systems Adminstrato - Operations get the software they – Supports members Realize educates,Manager Responsibilities Network Systems Mazzola,&Chad Training Administrative Systems Analyst Senior Development Manager telephone system, equipmentCenter servers. Support for eLearning Data in by and questions posed and general installedtechnicalA/V purchasing access, and lab computers All that on classroom, (learningissues the technology a.source, faculty,usable interface design, compelling graphic organization, using audio/visual issuesSantoroclassrooms, study rooms, – So technology andPatricia studentsmanagement system) Conway, Amy Ryan Gardner-Cook, Ito,Senior WebRobert Gail Bourque, ShinoSupport Specialist – (i.e. Library Infostaff and faced Lab, res campus labs, and 5 have Matthews-DeNatale, Morgunov, Nikolay Designer Senior Web Support Specialist Specialist User Computer Support Media Developer Long Commons, SOMand 7 days a week, up b.by the entire Simmons computer-based) they technologies. – (typically and appropriatecommunity,and support interfaces, and event spaces, for academicWeb/interactive need on- to design, Datadistance codes use of integration services—maintain non-academic Technicaldesktop/mobile sources Senior Associate Allison Academic Technology Director, Kukla,Administrative – 15.5 hours/day.external issues when of Onlineof Technology labs). and development Manager Services purposes. supportSimmons-owned technology in good Dunbar, Thomas Systems Analyst – Point of to/from imports for find SeniorGeovany c. campus,contact for phone Lopez, Campbell, Matthew McCormick,Support Specialist, Events Support andfaculty technology fluency and student technology Thompson,John Media Richard Specialist Application Support Specialist Telecommunications the Help file andour workprofessional analytics, including email, portal, Measure this takes the Deskof print services, authentication, – working order:effectiveness ofmaintains,through site Network Administrator Computer Support Senior Instructional Designer Weiman, Lesley Janice fluency– the is on vacation. faculty updates, form - Advocates for all users, to make technology as easy to Marratzu, RiccardoAdministrator Senior SQL Database Ith, Samath Canero-Conklin, and enterpriseuser testing. general access spacesour work backups.theContinuously infrastructure, labs. –– troubleshoots, the users of audio/visual improve and training Maintains and supports surveys, management d. Advocatesand and otherwise supports Simmons-owned Credit card for faculty Mirque, Andrew Support Technician Systems AdministratorSupport Specialist Sr Application Media Senior use and trouble-free consultation, faculty grants, and Reporting development, as possible: timing of roll-outs, Academic Computer Support Specialist Senior Admin. Learning Technology Administrator e.Infrastructure anfor new spacesprinter, computer, and a/v computers, of new tools, testingmedium. updates/new including planning ever-changing with built-in for faculty, staff and respond to Phone cardsprinters, and peripherals, and investigates For example: ensuring pro-active applications technology, so easeSimmons-supported software services, hardware, and on of use Ramey, James Le, Vu Allison Catlin, Previte, AngeliqueTechnician – technologies new to Simmons. the a/v ensure Web new to functionality that Design f. Payroll questions integration of recommending additional or new equipment and and implementing new technologies. Evaluation checks are will have that Simmons spaces done;when needed to Technology TechnologyComputer Support Specialist Manager of Support Systems Media Telecommunications Senior &Online Services byandShaun Gummere and students. products work, – softwareinterfaces the data Supply for use college. Production Assistant Mullarkey, JamesElena Lander Dr. Braddlee Aran g. technologiesat a cost thatproperties socan bear. communicate Cell phoneSimmons' web the College that they David as reimbursements –Servesneed, and documentation; and coordinating with the users Bruce Maintain Technology’s ambassador to the community. Gilmore, Santiago, Elizabeth Media Support Specialist Specialist Senior Computer Support 3. Shared ResponsibilitiesRegistrar's Office, Library staff, etc. Campus Card being timely and accurate. Where possible, effectively by office, the Sr. Instructional Designer –– Educates, deep technical support and assistance hardware Production services – video, audio, web and management and account print for courses Providing advises, audio/visual to appropriate content owners User support and helps troubleshoot, and fixes for staff, – Taxi vouchers for Datatel/AARCequipment to faculty, issues Perkinson, David Jaquith, Martin distribute ownership of content Loans laptops a. and software issues for or makes Simmons-owned and Director also: facilitates people withmost technology- Traynor, Jamie Support Specialist and research Senior Media Computer Support Specialist Production Specialist – personally-ownedother Technology units, purchases and all un-resolvable by of technology. existing including Technology through the use relatedstudents. andtechnology software and new and educate b. Helpsvolume users and market General questions site license Academic Straw, Autumn Russell, Aaron Access to theAdministrative Systems, and Help Desk. Technology, receiving room, clinic room, Wright, Sean Senior Media Support Specialist Computer Support Specialist desktop/mobile computing purchases and meeting as c. services or products through fun campaigns, such room (L330) – Investigation and assessment oftrends and the College, (ie; emerging technologies and for Instructional Technologist Therrien, Joseph makes as campus experts on . . . Oh My!," andtechnologies;2.0 – "Leopard, Vista, and Office Web Act discounted pricing available to the community. Technology wikis,blogs, podcasting, digital storytelling, clickers, web to Assistant Media Technician Tricks and for users in the creation of web interfaces; strive advocate Treats. multimedia) to provide faculty and staff within Simmons' deliver improved usability and accessibility recommendations and guidance in curricular integration.
- 24. Technology Office of theSr. Vice President of Finance & Administration Web Design Academic Technology User Services Kim Brookes 1.General Access Computing and Labs User Services Administrator Responsibilities Help Desk and promote a strategy which involves in-depthuse – Instructional design consultation, for Simmons' effective Establish a. RIAA violations User Servicesfor andinventory identify learning Simmons, – AssistsWeb inonline communication with Simmons-owned Hardware/software Nutshell Serviceswithin problems that to a b. Routes staff, faculty,SOM student technology goals, to develop of the Library and Online partnerships with faculty Lab patrons Gen. Acc. Labs French, Mircea Baciu, Kevin Botsford, Frances Bedminster, Bernadette and to – hardware and software provided in those general access Infrastructure Media Services Help Desk Fishman, Benjamin the peopleSimmons and prospects, and between Simmons for Admin rights innovative or between who engaging and all the assignments, to gather feedback -c.Supports almostSystems respond to those problems. We Administrativecan solvesoftware/hardware that the Correia,Computing & Joseph Instructional Technologist for Blended Learning Unix Systems Administrator Senior Web Designer Administrative Assistant I spaces, including loaning laptops and headphones. Mediapurpose of always,touches, including to make other Technical Administrative Assistant II and Services d.Simmonsworld. learningsend community requests to the the community improvement, and desktop/ usually, but notagreements Confidentiality Gargano,QueenLees Brown, Jacob Chase Karen Susan Geluk, Michael – mobile-based andTechnologyof technology. of the Simmons e. Technology staff, including Help maintenance Administration, monitoring, and Desk staff. appropriate educational use Website updates for AV infrastructure. Operations TechnicalCyndi Rubino Systems Analyst Web Systems Administrator Mangement Unix Senior Administrative Assistant II Administrative Designer/Content Flynn, Brian – Helps facultysupportof through the applicationstudents need Technology Manager the Simmonsand their of and others Application Infrastructure, including community intuitive site the campus network, 2. –Explains,this strategysolves, or refers to the correct Graffam, Mary Kuhns, Bella Manager r Systems Adminstrato - Operations get the software they – Supports members Realize educates,Manager Responsibilities Network Systems Mazzola,&Chad Training Administrative Systems Analyst Senior Development Manager telephone system, equipmentCenter servers. Support for eLearning Data in by and questions posed and general installedtechnicalA/V purchasing access, and lab computers All that on classroom, (learningissues the technology a.source, faculty,usable interface design, compelling graphic organization, using audio/visual issuesSantoroclassrooms, study rooms, – So technology andPatricia studentsmanagement system) Conway, Amy Ryan Gardner-Cook, Ito,Senior WebRobert Gail Bourque, ShinoSupport Specialist – (i.e. Library Infostaff and faced Lab, res campus labs, and 5 have Matthews-DeNatale, Morgunov, Nikolay Designer Senior Web Support Specialist Specialist User Computer Support Media Developer Long Commons, SOMand 7 days a week, up b.by the entire Simmons computer-based) they technologies. – (typically and appropriatecommunity,and support interfaces, and event spaces, for academicWeb/interactive need on- to design, Datadistance codes use of integration services—maintain non-academic Technicaldesktop/mobile sources Senior Associate Allison Academic Technology Director, Kukla,Administrative – 15.5 hours/day.external issues when of Onlineof Technology labs). and development Manager Services purposes. supportSimmons-owned technology in good Dunbar, Thomas Systems Analyst – Point of to/from imports for find SeniorGeovany c. campus,contact for phone Lopez, Campbell, Matthew McCormick,Support Specialist, Events Support andfaculty technology fluency and student technology Thompson,John Media Richard Specialist Application Support Specialist Telecommunications the Help file andour workprofessional analytics, including email, portal, Measure this takes the Deskof print services, authentication, – working order:effectiveness ofmaintains,through site Network Administrator Computer Support Senior Instructional Designer Weiman, Lesley Janice fluency– the is on vacation. faculty updates, form - Advocates for all users, to make technology as easy to Marratzu, RiccardoAdministrator Senior SQL Database Ith, Samath Canero-Conklin, and enterpriseuser testing. general access spacesour work backups.theContinuously infrastructure, labs. –– troubleshoots, the users of audio/visual improve and training Maintains and supports surveys, management d. Advocatesand and otherwise supports Simmons-owned Credit card for faculty Mirque, Andrew Support Technician Systems AdministratorSupport Specialist Sr Application Media Senior use and trouble-free consultation, faculty grants, and Reporting development, as possible: timing of roll-outs, Academic Computer Support Specialist Senior Admin. Learning Technology Administrator e.Infrastructure anfor new spacesprinter, computer, and a/v computers, of new tools, testingmedium. updates/new including planning ever-changing with built-in for faculty, staff and respond to Phone cardsprinters, and peripherals, and investigates For example: ensuring pro-active applications technology, so easeSimmons-supported software services, hardware, and on of use Ramey, James Le, Vu Allison Catlin, Previte, AngeliqueTechnician – technologies new to Simmons. the a/v ensure Web new to functionality that Design f. Payroll questions integration of recommending additional or new equipment and and implementing new technologies. Evaluation checks are will have that Simmons spaces done;when needed to Technology TechnologyComputer Support Specialist Manager of Support Systems Media Telecommunications Senior &Online Services byandShaun Gummere and students. products work, – softwareinterfaces the data Supply for use college. Production Assistant Mullarkey, JamesElena Lander Dr. Braddlee Aran g. technologiesat a cost thatproperties socan bear. communicate Cell phoneSimmons' web the College that they David as reimbursements –Servesneed, and documentation; and coordinating with the users Bruce Maintain Technology’s ambassador to the community. Gilmore, Santiago, Elizabeth Media Support Specialist Specialist Senior Computer Support 3. Shared ResponsibilitiesRegistrar's Office, Library staff, etc. Campus Card being timely and accurate. Where possible, effectively by office, the Sr. Instructional Designer –– Educates, deep technical support and assistance hardware Production services – video, audio, web and management and account print for courses Providing advises, audio/visual to appropriate content owners User support and helps troubleshoot, and fixes for staff, – Taxi vouchers for Datatel/AARCequipment to faculty, issues Perkinson, David Jaquith, Martin distribute ownership of content Loans laptops a. and software issues for or makes Simmons-owned and Director also: facilitates people withmost technology- Traynor, Jamie Support Specialist and research Senior Media Computer Support Specialist Production Specialist – personally-ownedother Technology units, purchases and all un-resolvable by of technology. existing including Technology through the use relatedstudents. andtechnology software and new and educate b. Helpsvolume users and market General questions site license Academic Straw, Autumn Russell, Aaron Access to theAdministrative Systems, and Help Desk. Technology, receiving room, clinic room, Wright, Sean Senior Media Support Specialist Computer Support Specialist desktop/mobile computing purchases and meeting as c. services or products through fun campaigns, such room (L330) – Investigation and assessment oftrends and the College, (ie; emerging technologies and for Instructional Technologist Therrien, Joseph makes as campus experts on . . . Oh My!," andtechnologies;2.0 – "Leopard, Vista, and Office Web Act discounted pricing available to the community. Technology wikis,blogs, podcasting, digital storytelling, clickers, web to Assistant Media Technician Tricks and for users in the creation of web interfaces; strive advocate Treats. multimedia) to provide faculty and staff within Simmons' deliver improved usability and accessibility recommendations and guidance in curricular integration.
- 25. Technology Office of theSr. Vice President of Finance & Administration Web Design Academic Technology User Services Kim Brookes 1.General Access Computing and Labs User Services Administrator Responsibilities Help Desk and promote a strategy which involves in-depthuse – Instructional design consultation, for Simmons' effective Establish a. RIAA violations User Servicesfor andinventory identify learning Simmons, – AssistsWeb inonline communication with Simmons-owned Hardware/software Nutshell Serviceswithin problems that to a b. Routes staff, faculty,SOM student technology goals, to develop of the Library and Online partnerships with faculty Lab patrons Gen. Acc. Labs French, Mircea Baciu, Kevin Botsford, Frances Bedminster, Bernadette and to – hardware and software provided in those general access Infrastructure Media Services Help Desk Fishman, Benjamin the peopleSimmons and prospects, and between Simmons for Admin rights innovative or between who engaging and all the assignments, to gather feedback -c.Supports almostSystems respond to those problems. We Administrativecan solvesoftware/hardware that the Correia,Computing & Joseph Instructional Technologist for Blended Learning Unix Systems Administrator Senior Web Designer Administrative Assistant I spaces, including loaning laptops and headphones. Mediapurpose of always,touches, including to make other Technical Administrative Assistant II and Services d.Simmonsworld. learningsend community requests to the the community improvement, and desktop/ usually, but notagreements Confidentiality Gargano,QueenLees Brown, Jacob Chase Karen Susan Geluk, Michael – mobile-based andTechnologyof technology. of the Simmons e. Technology staff, including Help maintenance Administration, monitoring, and Desk staff. appropriate educational use Website updates for AV infrastructure. Operations TechnicalCyndi Rubino Systems Analyst Web Systems Administrator Mangement Unix Senior Administrative Assistant II Administrative Designer/Content Flynn, Brian – Helps facultysupportof through the applicationstudents need Technology Manager the Simmonsand their of and others Application Infrastructure, including community intuitive site the campus network, 2. –Explains,this strategysolves, or refers to the correct Graffam, Mary Kuhns, Bella Manager r Systems Adminstrato - Operations get the software they – Supports members Realize educates,Manager Responsibilities Network Systems Mazzola,&Chad Training Administrative Systems Analyst Senior Development Manager telephone system, equipmentCenter servers. Support for eLearning Data in by and questions posed and general installedtechnicalA/V purchasing access, and lab computers All that on classroom, (learningissues the technology a.source, faculty,usable interface design, compelling graphic organization, using audio/visual issuesSantoroclassrooms, study rooms, – So technology andPatricia studentsmanagement system) Conway, Amy Ryan Gardner-Cook, Ito,Senior WebRobert Gail Bourque, ShinoSupport Specialist – (i.e. Library Infostaff and faced Lab, res campus labs, and 5 have Matthews-DeNatale, Morgunov, Nikolay Designer Senior Web Support Specialist Specialist User Computer Support Media Developer Long Commons, SOMand 7 days a week, up b.by the entire Simmons computer-based) they technologies. – (typically and appropriatecommunity,and support interfaces, and event spaces, for academicWeb/interactive need on- to design, Datadistance codes use of integration services—maintain non-academic Technicaldesktop/mobile sources Senior Associate Allison Academic Technology Director, Kukla,Administrative – 15.5 hours/day.external issues when of Onlineof Technology labs). and development Manager Services purposes. supportSimmons-owned technology in good Dunbar, Thomas Systems Analyst – Point of to/from imports for find SeniorGeovany c. campus,contact for phone Lopez, Campbell, Matthew McCormick,Support Specialist, Events Support andfaculty technology fluency and student technology Thompson,John Media Richard Specialist Application Support Specialist Telecommunications the Help file andour workprofessional analytics, including email, portal, Measure this takes the Deskof print services, authentication, – working order:effectiveness ofmaintains,through site Network Administrator Computer Support Senior Instructional Designer Weiman, Lesley Janice fluency– the is on vacation. faculty updates, form - Advocates for all users, to make technology as easy to Marratzu, RiccardoAdministrator Senior SQL Database Ith, Samath Canero-Conklin, and enterpriseuser testing. general access spacesour work backups.theContinuously infrastructure, labs. –– troubleshoots, the users of audio/visual improve and training Maintains and supports surveys, management d. Advocatesand and otherwise supports Simmons-owned Credit card for faculty Mirque, Andrew Support Technician Systems AdministratorSupport Specialist Sr Application Media Senior use and trouble-free consultation, faculty grants, and Reporting development, as possible: timing of roll-outs, Academic Computer Support Specialist Senior Admin. Learning Technology Administrator e.Infrastructure anfor new spacesprinter, computer, and a/v computers, of new tools, testingmedium. updates/new including planning ever-changing with built-in for faculty, staff and respond to Phone cardsprinters, and peripherals, and investigates For example: ensuring pro-active applications technology, so easeSimmons-supported software services, hardware, and on of use Ramey, James Le, Vu Allison Catlin, Previte, AngeliqueTechnician – technologies new to Simmons. the a/v ensure Web new to functionality that Design f. Payroll questions integration of recommending additional or new equipment and and implementing new technologies. Evaluation checks are will have that Simmons spaces done;when needed to Technology TechnologyComputer Support Specialist Manager of Support Systems Media Telecommunications Senior &Online Services byandShaun Gummere and students. products work, – softwareinterfaces the data Supply for use college. Production Assistant Mullarkey, JamesElena Lander Dr. Braddlee Aran g. technologiesat a cost thatproperties socan bear. communicate Cell phoneSimmons' web the College that they David as reimbursements –Servesneed, and documentation; and coordinating with the users Bruce Maintain Technology’s ambassador to the community. Gilmore, Santiago, Elizabeth Media Support Specialist Specialist Senior Computer Support 3. Shared ResponsibilitiesRegistrar's Office, Library staff, etc. Campus Card being timely and accurate. Where possible, effectively by office, the Sr. Instructional Designer –– Educates, deep technical support and assistance hardware Production services – video, audio, web and management and account print for courses Providing advises, audio/visual to appropriate content owners User support and helps troubleshoot, and fixes for staff, – Taxi vouchers for Datatel/AARCequipment to faculty, issues Perkinson, David Jaquith, Martin distribute ownership of content Loans laptops a. and software issues for or makes Simmons-owned and Director also: facilitates people withmost technology- Traynor, Jamie Support Specialist and research Senior Media Computer Support Specialist Production Specialist – personally-ownedother Technology units, purchases and all un-resolvable by of technology. existing including Technology through the use relatedstudents. andtechnology software and new and educate b. Helpsvolume users and market General questions site license Academic Straw, Autumn Russell, Aaron Access to theAdministrative Systems, and Help Desk. Technology, receiving room, clinic room, Wright, Sean Senior Media Support Specialist Computer Support Specialist desktop/mobile computing purchases and meeting as c. services or products through fun campaigns, such room (L330) – Investigation and assessment oftrends and the College, (ie; emerging technologies and for Instructional Technologist Therrien, Joseph makes as campus experts on . . . Oh My!," andtechnologies;2.0 – "Leopard, Vista, and Office Web Act discounted pricing available to the community. Technology wikis,blogs, podcasting, digital storytelling, clickers, web to Assistant Media Technician Tricks and for users in the creation of web interfaces; strive advocate Treats. multimedia) to provide faculty and staff within Simmons' deliver improved usability and accessibility recommendations and guidance in curricular integration.
- 27. Break Time (Be backin 15)
- 29. Policy & Process Confidentialityand Adm. Rights Dress Code Warning System Training Program Mentoring
- 31. Confidentiality and Administrative Rights
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- 33. Policy & Process Dress Code
- 34. Policy & Process Dress Code General: 1. Pajamas or pajama-type attire is unacceptable. 2. Obscene, offensive in nature, or indecent (sexually suggestive, double meaning), graphics and/or messages related to beer, liquor, tobacco, gangs, or controlled substances on clothing or jewelry are not permitted. 3. Technology “WE ARE ALL ABOUT PEOPLE” and valid (check the sticker on the back) Simmons issued Ids are to be worn out side of the Help Desk.
- 35. Policy & Process Dress Code Shirts / Blouses – Shirts, blouses and sweaters must cover the shoulders and the entire mid-section of the body – front, back and sides when arms are fully extended above the head, sitting down or standing up, and cover entire chest area – no cleavage should be visible. Thin straps are prohibited. Sleeves must be hemmed – no cut-offs.
- 36. Policy & Process Dress Code Shorts/ Pants Shorts with length falling below the fingers when the arms are fully extended at the sides, but no higher than 2 inches above the knee, are required. Make sure the bottoms are evenly cut, no threads hanging down. Make sure your pants are securely fastened and do not show your underwear. Anything you would wear to the gym is not appropriate.
- 38. Name that dress code violation
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- 56. Policy & Process WarningSystem
- 58. Policy & Process Lateness Everyone is responsible for finding covering his or her own shifts, no matter how much or little time there is before the shift starts. Full Time Staff can help you find coverage in the case of an emergency.
- 59. Policy & Process Lateness If you are going to be late or cannot make a shift, you need to call a Full Time Staff’s cell phone, or office phone during work hours (NOTE: All 4 of us work different shifts).
- 60. Policy & Process Lateness It is a nice gesture to call the Help Desk phone to let other staff know you will be late, but this does not take the place of calling a manager.
- 61. Policy & Process Lateness It is your responsibility to report to a Full Time Staff Member that you will be late or out sick, not the responsibility of other staff.
- 62. Policy & Process Lateness
- 64. Policy & Process Behavior& Attitude
- 65. Policy & Process Behavior & Attitude Our standards for behavior and attitude are not special. We hired you not only because of your technical ability but also because of your professional maturity. We work with many different types of people, be aware of what you are saying and doing.
- 66. Policy & Process Behavior & Attitude That said, we also hired you to work, not play around on facebook or myspace or whatever. If you think there is no work for you to do ask a FT staff member or a co worker. There are always things to be done.
- 67. Policy & Process Behavior & Attitude Warningable offenses @ the desk: Social Networking Webpages Games Offensive language. You get the picture.
- 68. Policy & Process Behavior & Attitude PLEASE DON”T MAKE ME GIVE OUT WARNINGS, IT IS THE PART OF MY JOB I HATE. THANK YOU IN ADVANCE.
- 70. Policy & Process TrainingProgram
- 71. Policy & Process Training Program There are 10 sections of training:
- 72. Policy & Process Training Program There are 10 sections of training: Policy & Process Technical Reasoning & Deduction Hardware Identification PC Detailed Mac Detailed Virus and Malware Remediation Imaging Handheld Devices Printers Application Specific
- 73. Policy & Process Training Program 10-20 Hours/Week 20-35 Jan 26 Policy & Process Jan 26 Feb 2 Technical Reasoning & Deduction Jan 29 Feb 12 Hardware Identification Feb 6 Feb 26 PC Detailed Feb 13 Mar 5 Mac Detailed Feb 20 Mar 19 Virus and Malware Remediation Feb 27 Mar 26 Imaging Mar 06 Apr 9 Handheld Devices Mar 13 Apr 23 Printers Mar 20 May 7 Application Specific Mar 27
- 75. Policy & Process Let’s meet your mentors! Marty Jaquith Aaron Russell Odeta Pine Allison Catlin Matt Campbell
- 76. Policy & Process Let’s meet your mentors! Jennifer John Connie Crystal Jessie Jason Elisabete Chuck (w/e Recap) Kelly
- 77. Policy & Process Let’smeet your mentors!
- 78. Policy & Process Whatdo mentors do?
- 79. Policy & Process What do mentors do? ● Mentors are here to..
- 80. Policy & Process What do mentors do? ● Mentors are here to.. ● Help you learn
- 81. Policy & Process What do mentors do? ● Mentors are here to.. ● Help you learn ● Teach how the organization works
- 82. Policy & Process What do mentors do? ● Mentors are here to.. ● Help you learn ● Teach how the organization works ● Answer Questions
- 83. Policy & Process What do mentors do? ● Mentors are here to.. ● Help you learn ● Teach how the organization works ● Answer Questions ● Teach by example Monkey see Monkey do
- 84. Policy & Process What do mentors do? ● Mentors are here to.. ● Help you learn ● Teach how the organization works ● Answer Questions ● Teach by example ● Inspire to excellence
- 85. Policy & Process What do mentors do? ● Mentors are here to.. ● Help you learn ● Teach how the organization works ● Answer Questions ● Teach by example ● Inspire to excellence ● Confront negative behaviors and attitudes
- 86. Policy & Process What do mentors do? ● Mentors are here to.. ● Help you learn ● Teach how the organization works ● Answer Questions ● Teach by example ● Inspire to excellence ● Confront negative behaviors and attitudes ● Keep you on track with the training schedule
- 87. Policy & Process What do mentors do? ● Mentors are here to.. ● Help you learn ● Teach how the organization works ● Answer Questions ● Teach by example ● Inspire to excellence ● Confront negative behaviors and attitudes ● Keep you on track with the training schedule ● Make sure you have what you need
- 88. Policy & Process What do mentors do? ● Mentors are here to.. ● Help you learn ● Teach how the organization works ● Answer Questions ● Teach by example ● Inspire to excellence ● Confront negative behaviors and attitudes ● Keep you on track with the training schedule ● Make sure you have what you need ● Stand by you in critical situations
- 89. Policy & Process What do mentors do? ● Mentors are here to.. ● Help you learn ● Teach how the organization works ● Answer Questions ● Teach by example ● Inspire to excellence ● Confront negative behaviors and attitudes ● Keep you on track with the training schedule ● Make sure you have what you need ● Stand by you in critical situations ● Encourage professional behavior
- 90. Policy & Process What do mentors do? ● Mentors are here to.. ● Help you learn ● Teach how the organization works ● Answer Questions ● Teach by example ● Inspire to excellence ● Confront negative behaviors and attitudes ● Keep you on track with the training schedule ● Make sure you have what you need ● Stand by you in critical situations ● Encourage professional behavior
- 91. Policy & Process Youand your mentor
- 92. Policy & Process You and your mentor On your first day you and Will Meet your mentor will decide when you will meet every once a week week. every week
- 93. Policy & Process You and your mentor On your first day you and Will Meet your mentor will decide when you will meet every once a week week. It is YOUR responsibility every week to check in with your mentor each week
- 94. Policy & Process Youand your mentor
- 95. Policy & Process You and your mentor Before you can take a quiz to complete a section you Will review must check in with your mentor. every section and quiz
- 96. Policy & Process You and your mentor Before you can take a quiz to complete a section you Will review must check in with your mentor. every section After you have take a quiz and quiz to complete a section you and your mentor will go over the results.
- 99.
- 101. Lunch Time (Meet Backin L003)
- 105.
- 107.
- 108. Track-IT! Policies & Procedures 1. Create/Update a work order for every communication to/
- 109. Track-IT! Policies & Procedures 1. Create/Update a work order for every communication to/ from the Help Desk
- 110. Track-IT! Policies & Procedures 1. Create/Update a work order for every communication to/ from the Help Desk 2. Provide work order number to customer
- 111. Track-IT! Policies & Procedures 1. Create/Update a work order for every communication to/ from the Help Desk 2. Provide work order number to customer 3. Add a note every time you make a change to a ticket (Q
- 112. Track-IT! Policies & Procedures 1. Create/Update a work order for every communication to/ from the Help Desk 2. Provide work order number to customer 3. Add a note every time you make a change to a ticket (Q move, Communication,...) .
- 113. Track-IT! Policies & Procedures 1. Create/Update a work order for every communication to/ from the Help Desk 2. Provide work order number to customer 3. Add a note every time you make a change to a ticket (Q move, Communication,...) . 4. Never complete without providing a resolution
- 114. Track-It: proper workorder entry rules Please make sure the summary adequately summarizes the issue. (More then 1 sentence) Please make sure the description summarizes the entire problem. If the problem is in a lab, a general access space, or a classroom, change the location of the ticket to the name of that room. If you find a something in a drop down list is missing, please put in a ticket requesting that addition and assign it to the networks and servers queue.
- 115. Track-IT! Policies & Procedures Track-It: proper work order entry rules Please make sure the summary adequately summarizes the issue. (More then 1 sentence) Please make sure the description summarizes the entire problem. If the problem is in a lab, a general access space, or a classroom, change the location of the ticket to the name of that room. If you find a something in a drop down list is missing, please put in a ticket requesting that addition and assign it to the networks and servers queue.
- 117. Let’s have alook... Shall we...
- 118. Time, What time? January 19 When, Where, With whom?
- 120. Meeting Maker Why dowe schedule?
- 121. Meeting Maker Why do we schedule? Manage Day to Day Obligations.
- 122. Meeting Maker Why do we schedule? Manage Day to Day Obligations. So we don’t Forget any appointments.
- 123. Meeting Maker Why do we schedule? Manage Day to Day Obligations. So we don’t Forget any appointments. Keep Promises made to our customers.
- 125. Meeting Maker How dowe schedule?
- 126. Meeting Maker How dowe schedule? Using Meeting Maker
- 127. Meeting Maker How do we schedule? Using Meeting Maker Make a meeting for everything you have scheduled.
- 128. Meeting Maker How do we schedule? Using Meeting Maker Make a meeting for everything you have scheduled. Set Track-it due date to time scheduled.
- 130.
- 131. Technical Troubleshooting “Technology isnot magic. It cannot think for you, no matter how advanced it is. It cannot make you smarter. Technology is a tool, means to good or to ill based only on the intentions of the user.” ~ Phil Elmore
- 132. Technical Troubleshooting You CANtroubleshoot anything... Just follow these simple steps
- 134. Technical Troubleshooting Before you do anything... Things to remember... Limit current/power if Avoid short circuit/static damage. possible. Wear proper clothing. Change and test one variable Slow and steady wins the race. at a time Take any precautions including diagrams/pictures to assure correct re- assembly. Back up programs, data, and operating system. If it might be the hard drive, back it up FIRST! First things First, keep it simple stupid. Back up all at-risk data, ALWAYS. Screen incoming materials to Don’t assume, get the facts, and test it. prevent damage where appropriate. Take notes of all user settings and file locations to insure user functionality.
- 135. Technical Troubleshooting Before you do anything... Things to remember... Limit current/power if Avoid short circuit/static damage. possible. Document Wear proper clothing. Change and test one variable Slow and steady wins the race. at a time Take any precautions including diagrams/pictures to assure correct re- assembly. Back up programs, data, and operating system. Everything If it might be the hard drive, back it up FIRST! First things First, keep it simple stupid. Back up all at-risk data, ALWAYS. Screen incoming materials to Don’t assume, get the facts, and test it. prevent damage where appropriate. Take notes of all user settings and file locations to insure user functionality.
- 136. Client Questions: • Their Name? • Their Contact Info (email, phone)? General Symptom Questions: • Their relationship to the equipment/system • Were any other machines, components or (user, owner, both, neither(reporting for software added around the same time? others)) • What indicates to you that there is a problem? • If you're not the user, who is? Please give his • Describe any error messages, indicator lights, or her contact information. and other machine information. (Flashing Lights, Strange Sound) • Is there a procedure to CONSISTENTLY reproduce the symptom? Equipment/System Questions: • Make? (Pc, Mac) • Model? (GX***, Imac, Emac) • Configuration? (General Access, Faculty/ Staff) • Peripheral equipment? (Scanners, Palm,...) First occurrence questions • When did it start happening? • Operating system if relevant?(Mac 10.*.*, XP, • What else happened around that time? Vista) • Any installations or configuration changes done around that time?
- 137. Technical Troubleshooting Get the facts. Client Questions: • Their Name? • Their Contact Info (email, phone)? General Symptom Questions: • Their relationship to the equipment/system • Were any other machines, components or (user, owner, both, neither(reporting for software added around the same time? others)) • What indicates to you that there is a problem? • If you're not the user, who is? Please give his • Describe any error messages, indicator lights, or her contact information. and other machine information. (Flashing Lights, Strange Sound) • Is there a procedure to CONSISTENTLY reproduce the symptom? Equipment/System Questions: • Make? (Pc, Mac) • Model? (GX***, Imac, Emac) • Configuration? (General Access, Faculty/ Staff) • Peripheral equipment? (Scanners, Palm,...) First occurrence questions • When did it start happening? • Operating system if relevant?(Mac 10.*.*, XP, • What else happened around that time? Vista) • Any installations or configuration changes done around that time?
- 138.
- 139. Technical Troubleshooting Divide & Concur Unknown Known Issue
- 140. Technical Troubleshooting Divide & Concur Test 1 Known Issue Unknown Issue
- 141. Technical Troubleshooting Divide & Concur Test 1 T Known e Issue s Unknown t Issue 2
- 142. Technical Troubleshooting Divide & Concur Test 1 T Known T e Issue e s Unknown s t Issue t 2 3
- 143. Technical Troubleshooting Divide & Concur Test 1 T Unknown Known T e Issue Issue e s s t t 2 Test 4 3
- 144. Technical Troubleshooting Divide & Concur Test 1 T e Unknown Known T s T e t Issue e s 5 s t t 2 Test 4 3
- 146. Technical Troubleshooting Repair / Replace
- 147. Most customer relationshorror stories occur when testing was inadequate or non-existent. When you test, ask these four quality questions: •Did the symptom go away? •Did the right symptom go away? •Did I fix the right cause? •Did I create any other problems?
- 148. Technical Troubleshooting Testing is the best predicator of customer satisfaction. Most customer relations horror stories occur when testing was inadequate or non-existent. When you test, ask these four quality questions: •Did the symptom go away? •Did the right symptom go away? •Did I fix the right cause? •Did I create any other problems?
- 149. So you've finallynailed the tough problem you've been tracking. OK, now is the time for emotion. Take pride in what you just did. GLOAT over how you beat the problem that was trying to beat you. SAVOR the victory. GO OVER in your mind every step of the way to victory. REVIEW the path of the troubleshoot, where you were brilliant, where you could have done better. BRAG to your co-workers.
- 150. Technical Troubleshooting You did it, take Pride! So you've finally nailed the tough problem you've been tracking. OK, now is the time for emotion. Take pride in what you just did. GLOAT over how you beat the problem that was trying to beat you. SAVOR the victory. GO OVER in your mind every step of the way to victory. REVIEW the path of the troubleshoot, where you were brilliant, where you could have done better. BRAG to your co-workers.
- 151. Document ॿॿॿॿॿ ॿॿॿॿ Original Documento Dokument Документ מסמך Έγγραφο ﺍﻟﻮﺛﻴﻘﺔ
- 152. Technical Troubleshooting Document ॿॿॿॿॿ ॿॿॿॿ Original Documento Dokument Документ מסמך Έγγραφο ﺍﻟﻮﺛﻴﻘﺔ