2. Organizational Change
• Organizational Change refers to the
modification or transformation of the
organizational structure, processes or
goods.
• Organizational Change is defined as
change that has an impact on the way
work is performed and has significant
effects on staff.
3. Steps for successful Change
• Recognize the forces demanding
change
• Recognize the need for change
• Diagnose the problem
• Plan the change
• Implement the change
• Follow up or feedback
4. Change Agents
• A change agent is a person from inside or
outside the organization who helps an
organization transform itself by focusing on
such matters as organizational effectiveness,
improvement, and development.
• Person who act as a catalysts or assume the
responsibility for managing change is known
as Change Agent.
7. External Change Agent
• These are outside consultants who
are temporary employed in
the organization to remain engaged
only for the duration of the change
process.
8.
9.
10. Internal Change Agent
• These are individuals working for the
organization who know something about its
problems and has experience of improving
situation in the same organization. These
Internal Change Agents, when assigned a
responsibility of intervening in a system
come from entirely different department or
division of their organization.
11.
12.
13. Resistance To Change
• Resistance occur when the change is
not interpreted well or understood. It
is expected and represent different
interest in the organization. The
manager’s role is to clarify the
meaning of change. Resistance is
very real and the common issue that
is faced by change managers during
the process of change.
14. Why change is
Resistance?
• Dislike of change
• Discomfort with uncertainty
• Perceived negative effects of interests
• Attachment to the organizational
culture/identity
• Lack of conviction that change is needed
• Lack of clarity as to what is needed
23. Symptoms Of Resistance To
Change
• Hostility or aggression
• Developing apathy
• Absenteeism and tardiness
• Anxiety and tension
• Slowdowns and strikes
