This document discusses organizational change and its management. It defines organizational change as changes to an organization's culture, processes, environment, roles, skills, policies and procedures. It notes that change causes resistance in employees and discusses factors that contribute to resistance. It emphasizes the importance of communication, education, addressing employee concerns and gaining acceptance for change initiatives to be successful.
I often use this presentation to introduce/re-introduce change management concepts to leaders prior to starting a new organizational development initiative.
What Is Change?
Define organizational change.
Explain how managers are affected by change.
Forces for Change
Discuss the external and internal forces for change.
Contrast internal and external change agents.
Two Views of the Change Process
Contrast the calm waters and white-water rapids metaphors of change.
Explain Lewin’s three-step model of the change process.
Discuss the environment that managers face today
I often use this presentation to introduce/re-introduce change management concepts to leaders prior to starting a new organizational development initiative.
What Is Change?
Define organizational change.
Explain how managers are affected by change.
Forces for Change
Discuss the external and internal forces for change.
Contrast internal and external change agents.
Two Views of the Change Process
Contrast the calm waters and white-water rapids metaphors of change.
Explain Lewin’s three-step model of the change process.
Discuss the environment that managers face today
CHANGE, RESISTANCE TO CHANGE, OVERCOME RESISTANCE TO CHANGENavya Jayakumar
Alternation which occurs in the overall work environment of an organization
The whole organisation tends to be affected by the change in any part of it
An enterprise can be changed in several ways. Its technology can be changed, its structure, its people and other elements can be changed.
Organizational Change
Forces for Change
Case Study – General Motors
Planned vs Unplanned Change
Case Study – Coca Cola
Resistance to Change
Dealing with Resistance
Case Study – Uber
Approaches to Change Management
Case Study – Merger of ING Vysa and Kotak Mahindra Bank
Chapter 4 leading change and innovationMohsin Akhtar
Leading change and innovation
1.roles and attitudes
2. technology
3. strategy
4. economic or people
change process
stages in change process
stages in reaction to change
prior experience and resistance to change
reasons for accepting or rejecting change
This revision presentation provides an overview of the topic of change management in the context of business strategy. It highlights the main theories on change management including Lewin's Forcefield analysis as well as providing some examples of recent change management case studies
Managing Change In An Organization PowerPoint Presentation SlidesSlideTeam
All slides are completely editable and professionally designed by our team of expert PowerPoint designers. The presentation content covers all areas of Managing Change In An Organization Powerpoint Presentation Slides and is extensively researched. This ready-to-use deck comprises visually stunning PowerPoint templates, icons, visual designs, data-driven charts and graphs and business diagrams. The deck consists of a total of twenty six slides. You can customize this presentation as per your branding needs. You can change the font size, font type, colors as per your requirement. Download the presentation, enter your content in the placeholders and present with confidence.
CHANGE, RESISTANCE TO CHANGE, OVERCOME RESISTANCE TO CHANGENavya Jayakumar
Alternation which occurs in the overall work environment of an organization
The whole organisation tends to be affected by the change in any part of it
An enterprise can be changed in several ways. Its technology can be changed, its structure, its people and other elements can be changed.
Organizational Change
Forces for Change
Case Study – General Motors
Planned vs Unplanned Change
Case Study – Coca Cola
Resistance to Change
Dealing with Resistance
Case Study – Uber
Approaches to Change Management
Case Study – Merger of ING Vysa and Kotak Mahindra Bank
Chapter 4 leading change and innovationMohsin Akhtar
Leading change and innovation
1.roles and attitudes
2. technology
3. strategy
4. economic or people
change process
stages in change process
stages in reaction to change
prior experience and resistance to change
reasons for accepting or rejecting change
This revision presentation provides an overview of the topic of change management in the context of business strategy. It highlights the main theories on change management including Lewin's Forcefield analysis as well as providing some examples of recent change management case studies
Managing Change In An Organization PowerPoint Presentation SlidesSlideTeam
All slides are completely editable and professionally designed by our team of expert PowerPoint designers. The presentation content covers all areas of Managing Change In An Organization Powerpoint Presentation Slides and is extensively researched. This ready-to-use deck comprises visually stunning PowerPoint templates, icons, visual designs, data-driven charts and graphs and business diagrams. The deck consists of a total of twenty six slides. You can customize this presentation as per your branding needs. You can change the font size, font type, colors as per your requirement. Download the presentation, enter your content in the placeholders and present with confidence.
Organisation Development and Change ManagementManoj Kumar
This PPT is about Organisational Development and Change.This PPT also gives insight on OD process,personel and interpersonal intervention,Team Intervention and Structural invention.This PPt is designed in simple laNGUAGE IN A WAY THAT U.G AND pP.G STUDENTS CAN UNDRSTAND
Managers, at one point or another, will have to make changes in some, if not all aspects of their workplace. These changes refer to organizational change, which is any alteration of people, structure, or technology. Most often, changes are initiated and coordinated by a manager within the organization. However, the change agent could be a non-manager – for example – a change specialist from the HR department or even an outside consultant whose expertise is in change implementation.
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Falcon stands out as a top-tier P2P Invoice Discounting platform in India, bridging esteemed blue-chip companies and eager investors. Our goal is to transform the investment landscape in India by establishing a comprehensive destination for borrowers and investors with diverse profiles and needs, all while minimizing risk. What sets Falcon apart is the elimination of intermediaries such as commercial banks and depository institutions, allowing investors to enjoy higher yields.
how can i use my minded pi coins I need some funds.DOT TECH
If you are interested in selling your pi coins, i have a verified pi merchant, who buys pi coins and resell them to exchanges looking forward to hold till mainnet launch.
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@Pi_vendor_247
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Where can I sell my pi coins at a high rate.
Pi is not launched yet on any exchange. But one can easily sell his or her pi coins to investors who want to hold pi till mainnet launch.
This means crypto whales want to hold pi. And you can get a good rate for selling pi to them. I will leave the telegram contact of my personal pi vendor below.
A vendor is someone who buys from a miner and resell it to a holder or crypto whale.
Here is the telegram contact of my vendor:
@Pi_vendor_247
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Telegram: @Pi_vendor_247
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Resume
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• As in March, annual consumer inflation amounted to 3.2% yoy in April.
• At the April monetary policy meeting, the NBU again reduced the key policy rate from 14.5% to 13.5% per annum.
• Over the past four weeks, the hryvnia exchange rate has stabilized in the UAH 39-40 per USD range.
The European Unemployment Puzzle: implications from population agingGRAPE
We study the link between the evolving age structure of the working population and unemployment. We build a large new Keynesian OLG model with a realistic age structure, labor market frictions, sticky prices, and aggregate shocks. Once calibrated to the European economy, we quantify the extent to which demographic changes over the last three decades have contributed to the decline of the unemployment rate. Our findings yield important implications for the future evolution of unemployment given the anticipated further aging of the working population in Europe. We also quantify the implications for optimal monetary policy: lowering inflation volatility becomes less costly in terms of GDP and unemployment volatility, which hints that optimal monetary policy may be more hawkish in an aging society. Finally, our results also propose a partial reversal of the European-US unemployment puzzle due to the fact that the share of young workers is expected to remain robust in the US.
Even tho Pi network is not listed on any exchange yet.
Buying/Selling or investing in pi network coins is highly possible through the help of vendors. You can buy from vendors[ buy directly from the pi network miners and resell it]. I will leave the telegram contact of my personal vendor.
@Pi_vendor_247
how can I sell pi coins after successfully completing KYCDOT TECH
Pi coins is not launched yet in any exchange 💱 this means it's not swappable, the current pi displaying on coin market cap is the iou version of pi. And you can learn all about that on my previous post.
RIGHT NOW THE ONLY WAY you can sell pi coins is through verified pi merchants. A pi merchant is someone who buys pi coins and resell them to exchanges and crypto whales. Looking forward to hold massive quantities of pi coins before the mainnet launch.
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I and my friends has sold more than 6000 pi coins successfully with this method. I will be happy to share the contact of my personal pi merchant. The one i trade with, if you have your own merchant you can trade with them. For those who are new.
Message: @Pi_vendor_247 on telegram.
I wouldn't advise you selling all percentage of the pi coins. Leave at least a before so its a win win during open mainnet. Have a nice day pioneers ♥️
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If you are looking for a pi coin investor. Then look no further because I have the right one he is a pi vendor (he buy and resell to whales in China). I met him on a crypto conference and ever since I and my friends have sold more than 10k pi coins to him And he bought all and still want more. I will drop his telegram handle below just send him a message.
@Pi_vendor_247
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how to sell pi coins in all Africa Countries.DOT TECH
Yes. You can sell your pi network for other cryptocurrencies like Bitcoin, usdt , Ethereum and other currencies And this is done easily with the help from a pi merchant.
What is a pi merchant ?
Since pi is not launched yet in any exchange. The only way you can sell right now is through merchants.
A verified Pi merchant is someone who buys pi network coins from miners and resell them to investors looking forward to hold massive quantities of pi coins before mainnet launch in 2026.
I will leave the telegram contact of my personal pi merchant to trade with.
@Pi_vendor_247
2. Copyright CVR/IT Consulting 2004
Presentation OutlinePresentation Outline
• Define Organizational Change
• What is there to manage?
• Resistance to Change
• Managing Organizational Change
3. Copyright CVR/IT Consulting 2004
Organizational Change ManagementOrganizational Change Management
It is not uncommon for an organization to choose
to conduct a project that will have impact on the
organization itself. Examples:
– New Time and Attendance System
– New email system
– Transition from paper to electronic Requisitions
– Change from primarily print to primarily electronic
media
– Introduction of a new technology (e.g. EDMS)
– Distribution of workers in new office space
4. Copyright CVR/IT Consulting 2004
Organizational Change ManagementOrganizational Change Management
Upper Management undertakes these projects
because they believe that there is sufficient gain to
the organization to warrant the expense.
And Upper Management usually moves forward
on the basis that since it is in everyone’s best
interest, those individuals affected will of course
endorse the project and work to make it a success.
And all too often Upper Management receives a
rude shock.
5. Copyright CVR/IT Consulting 2004
Organizational Change ManagementOrganizational Change Management
It can be very difficult to introduce change to an
organization. Failure to recognize and deal with
this fact has been the cause of many project
failures.
– Folger & Skarlicki (1999) - "organizational change can
generate skepticism and resistance in employees,
making it sometimes difficult or impossible to
implement organizational improvements" (p. 25).
6. Copyright CVR/IT Consulting 2004
Organizational Change ManagementOrganizational Change Management
As the Management Team, you must be aware of
the extent to which your projects may introduce
organizational change, and then you must deal
with this issue.
– Coetsee (1999) states "management's ability to achieve
maximum benefits from change depends in part on how
effectively they create and maintain a climate that
minimizes resistant behavior and encourages
acceptance and support" (p. 205).
7. Copyright CVR/IT Consulting 2004
Organizational Change ManagementOrganizational Change Management
The PMBOK makes scant reference to
organizational change.
– This may be deliberate, since the PMBOK is designed
to address those aspects of Project Management that are
common to most or all projects, and there are many
types of projects for which Organizational Change is
not a significant factor (e.g. Construction of a new
building).
8. Copyright CVR/IT Consulting 2004
Organizational Change ManagementOrganizational Change Management
Nonetheless, Organizational Change Management
can be of serious concern to any organization
whose projects will require change either in its
customers or within the organization itself.
So we will focus on Organizational Change here,
in an effort to give you some insight on how to
more effectively manage the People side of
technology projects.
9. Copyright CVR/IT Consulting 2004
Organizational Change ManagementOrganizational Change Management
What is Organizational Change?
– It is generally considered to be an organization-wide
change, as opposed to smaller changes such as adding a
new person. (See first slide of this section for examples)
– It includes the management of changes to the
organizational culture, business processes, physical
environment, job design / responsibilities, staff skills /
knowledge and policies / procedures.
– When the change is fundamental and radical, one might
call it organizational transformation
10. Copyright CVR/IT Consulting 2004
Organizational Change ManagementOrganizational Change Management
What provokes Organizational Change?
Examples:
– Management adopts a strategy to accomplish some
overall goal
– May be provoked by some major outside driving force,
e.g., substantial cuts in funding
– An Organization may wish to evolve to a different level
in their life cycle, e.g. from traditional government to e-
government
– Transition to a new chief executive can provoke
organization-wide change when his or her new and
unique personality pervades the entire organization
11. Copyright CVR/IT Consulting 2004
Organizational Change ManagementOrganizational Change Management
Take a moment to think of an example of
organizational change that you have experienced.
– Was it successful? Did it go smoothly?
– What were your feelings early on? Later?
– What did the people around you say about it?
12. Copyright CVR/IT Consulting 2004
Organizational Change ManagementOrganizational Change Management
Why is Organization-wide Change difficult to
accomplish?
– Organizations go through four stages on the way to
achieving their strategic objective:
Denial
Resistance
Exploration
Renewal
13. Copyright CVR/IT Consulting 2004
Organizational Change ManagementOrganizational Change Management
– As the Organization works its way through these
stages, there can be a negative impact on Productivity.
This is referred to as the Productivity Dip and is
portrayed on the next slide.
15. Copyright CVR/IT Consulting 2004
Organizational Change ManagementOrganizational Change Management
– Minimizing the size and duration of this Productivity
Dip is dependent upon quickly creating acceptance to
the strategic plan and all that it entails.
– But gaining that acceptance is often a difficult process,
as some employees will, for various reasons, seek to
block the change
16. Copyright CVR/IT Consulting 2004
Organizational Change ManagementOrganizational Change Management
Factors in Organizational Change
– Efforts by employees to block the intended change is
referred to as Resistance to Change.
– Resistance to Change has been defined as:
”...behavior which is intended to protect an
individual from the effects of real or imagined
change" - Alvin Sander, 1950
”...any conduct that serves to maintain the status quo
in the face of pressure to alter the status quo“ –
Zaltman and Duncan, 1974
17. Copyright CVR/IT Consulting 2004
Organizational Change ManagementOrganizational Change Management
Factors in Organizational Change
– Resistance is a natural and inevitable reaction in an
organization. You can expect it
– Resistance is sometimes hidden, so it may be necessary
to take active steps to find it
– There are many reasons for resistance; it is important to
understand it
– We manage resistance by working with people, and
helping them deal with their concerns
– There are many ways to build acceptance. It is
important to be flexible. But persist!
18. Copyright CVR/IT Consulting 2004
Organizational Change ManagementOrganizational Change Management
Factors in Organizational Change
– The key to successful management of organizational
change lies in the people.
They are the agents for successful transformation of
the organization.
They determine the Return on Investment from this
process
– So let’s have a look at where Resistance to Change
comes from and how to best manage it
19. Copyright CVR/IT Consulting 2004
Organizational Change ManagementOrganizational Change Management
Resistance to Change
– Why people resist change:
Resistance to change can be a defense mechanism caused by
frustration and anxiety
Individuals may not be resisting the change as much as they
are resisting a potential loss of status, pay, comfort, or power
that arises from expertise
In many case there is not a disagreement with the benefits of
the new process, but rather a fear of the unknown future and
about their ability to adapt to it, e.g. fear that one will not be
able to develop new skills and behaviors that are required in a
new work setting
20. Copyright CVR/IT Consulting 2004
Organizational Change ManagementOrganizational Change Management
Resistance to Change
– Why people resist change:
There may be resentment in disgruntled employees due to a
perceived unfairness of the change. This can be strong enough
to lead to sabotage.
Some employees may see the change as a violation of
"personal compacts" management has with their employees.
This can involve elements of mutual trust, loyalty and
commitment and go very deep
An employee may have a “competing commitment” that is
incompatible with the desired change
21. Copyright CVR/IT Consulting 2004
Organizational Change ManagementOrganizational Change Management
Resistance to Change
– Why people resist change:
An employee may be operating on the basis of a desire to
protect what they feel is the best interests of the
organization
An employee may provoke insightful and well-intended
debate, criticism, or disagreement in order to produce better
understanding as well as additional options and solutions.
22. Copyright CVR/IT Consulting 2004
Organizational Change ManagementOrganizational Change Management
Resistance to Change
– The take-home message from all this is that there is no
simple explanation for Resistance to Change, and
therefore no simple way to circumvent it.
– Indeed, there are instances where an employees
“resistance”, although not in the plan, could result in
beneficial consequences
23. Copyright CVR/IT Consulting 2004
Organizational Change ManagementOrganizational Change Management
How prevalent is Resistance to Change?
– It is generally acknowledged that in an average
organization, when the intention for change is
announced:
15% of the workforce is eager to accept it
15% of the workforce is dead set against it
70% is sitting on the fence, waiting to see what happens
24. Copyright CVR/IT Consulting 2004
Organizational Change ManagementOrganizational Change Management
How can I best accomplish Organization-wide
Change?
– Since our interest here is in Management of
Organizational-wide Change, it can be helpful to re-
define Resistance to Change as “employees are not
wholeheartedly embracing a change that management
wants to implement" (Dent & Goldberg, 1999)
– This allows us to focus on gaining acceptance (a
positive) rather than on breaking down resistance (a
negative).
25. Copyright CVR/IT Consulting 2004
Organizational Change ManagementOrganizational Change Management
How can I best accomplish Organization-wide
Change? The high-level view:
– Get senior management agreement (i.e. conflicting goals can kill
the project!)
– Identify a champion who can articulate the reasons for and
advantages of the change
– Translate the vision for change into a realistic plan and then carry
out the plan
– Involve people from every area of the organization
– Communicate. Communicate. Educate. Educate.
– Get organizational buy-in to the change
– Modify organizational structures so that they will sustain the
change
26. Copyright CVR/IT Consulting 2004
Managing Organizational ChangeManaging Organizational Change
– From Carter McNamara, PhD, www.mapnp.org
(Management Assistance Program for Non-Profits)
Widely communicate the potential need for change.
Communicate what you're doing about it. Communicate what was
done and how it worked out. Communicate that Senior
Management backs this strategy unanimously.
Get as much feedback as practical from employees, including
what they think the problems are and what should be done to
resolve them. If possible, work with a team of employees to
manage the change.
Don't get wrapped up in doing change for the sake of change.
Know why you're making the change. What goal(s) do you hope
to accomplish? Communicate the goals!
27. Copyright CVR/IT Consulting 2004
Managing Organizational ChangeManaging Organizational Change
– From Carter McNamara, PhD, www.mapnp.org
(Management Assistance Program for Non-Profits)
Plan the change. How do you plan to reach the goals, what will
you need to reach the goals, how long might it take and how will
you know when you've reached your goals or not? Focus on the
coordination of the departments/programs in your organization,
not on each part by itself. Have someone in charge of the plan.
Delegate decisions to employees as much as possible. This
includes granting them the authority and responsibility to get the
job done. As much as possible, let them decide how to do the
project.
The process won't be an "aha!" It will take longer than you
think.
Keep perspective. Keep focused on meeting the needs of your
customer or clients.
28. Copyright CVR/IT Consulting 2004
Managing Organizational ChangeManaging Organizational Change
– From Carter McNamara, PhD, www.mapnp.org
(Management Assistance Program for Non-Profits)
Take care of yourself. Organization-wide change can be highly
stressful.
Don't seek to control change, but rather expect it, understand it
and manage it.
Include closure in the plan. Acknowledge and celebrate your
accomplishments.
Read some resources about organizational change, including
new forms and structures.
Consider using a consultant. Ensure the consultant is highly
experienced in organization-wide change.
29. Copyright CVR/IT Consulting 2004
Organizational Change ManagementOrganizational Change Management
Summary
– Organizational Change Management is “all of the
actions required for an organization to understand,
prepare for, implement and take full advantage of
significant change”.
– The goals of Change Management are:
The successful design, implementation, measurement and
maintenance of an organization’s change initiative
Enhancement of their on-going capacity for managing change
30. Copyright CVR/IT Consulting 2004
Organizational Change ManagementOrganizational Change Management
Summary
– Enterprise Transformation is driven by an underlying
strategy that organizes and energizes People to
understand, embrace and make full use of new Process
and Technology
– Degree of success of this endeavor is measured by the
level and nature of the Business Impact achieved
31. Copyright CVR/IT Consulting 2004
Organizational Change ManagementOrganizational Change Management
Take home message:
Provide adequate attention to the human
side of technology projects and you will
eliminate one of the greatest causes of
technology project failure.
33. Copyright CVR/IT Consulting 2004
Organizational Change Web LinksOrganizational Change Web Links
Teaching the Caterpillar to fly by by Scott J.
Simmerman, Ph.D.
– http://www.squarewheels.com/content/teaching.html
Sample Organizational Change Management
Plan
– http://www.hhs.gov/ufms/ufmscmpfinal.pdf