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1. Hospitality
the new way to do business

2. THE INDUSTRY
A NEW WAY TO DO BUSINESS
Being a ‘hands-on’ operator who
is involved all the time means you
spend little time away from the
venue and your staff become your
‘family’.
No restauranteur said being a
hospitality operator is easy. Recent
media coverage makes restaurants
look glamorous and chefs like
hospitality royalty.
The reality is far from what’s shown
on the screen. The staff and food
costs are factors that continuously
cut into the business’ bottomline.
1Hospitality Handbook | Solving The Pains of the Industry

3. Like your diners, our customers
expect that same level of service
when it comes to Point of Sale. Our
premium customer service across
the teams ensure our operators are
partners with us for the long term.
We have seen the hospitality
landscape change dramatically.
However what remains unchanged
is the drive to create long lasting
positive dining experiences for
the customer.
Hospitality solutions developed
by hospitality professionals.
Live and love for the industry.
2

4. FORGOTTEN
EXTRAS . . . . . . . . . . . . . $50
STAFF TIME
WASTING . . . . . . . . . . . . $75
ORDER
ERRORS . . . . . . . . . . . . . $32
STATS + REPORTING
COLLATING. . . . . . . . . .
. . . . . .
. . . . . . . . . . .
. . . . . . . . . . .
. . . . . . . . . . .
Meal add-ons exist
and are often
forgotten about
Avoid running your
staff around in circles
Time reporting is
time away from life:
take control.
Consistency =
efficiency, less wastage,
and happy customers
SOY
FORGOTTEN
EXTRAS . . . . . . . . . . . . . $50
STAFF TIME
WASTING . . . . . . . . . . . . $75
ORDER
ERRORS . . . . . . . . . . . . . $32
STATS + REPORTING
COLLATING. . . . . . . . . .
. . . . . .
. . . . . . . . . . .
. . . . . . . . . . .
. . . . . . . . . . .
Meal add-ons exist
and are often
forgotten about
Avoid running your
staff around in circles
Time reporting is
time away from life:
take control.
Consistency =
efficiency, less wastage,
and happy customers
SOY
FORGOTTEN
EXTRAS . . . . . . . . . . . . . $50
STAFF TIME
WASTING . . . . . . . . . . . . $75
ORDER
ERRORS . . . . . . . . . . . . . $32
STATS + REPORTING
COLLATING. . . . . . . . . .
. . . . . .
. . . . . . . . . . .
. . . . . . . . . . .
. . . . . . . . . . .
Meal add-ons exist
and are often
forgotten about
Avoid running your
staff around in circles
Time reporting is
time away from life:
take control.
Consistency =
efficiency, less wastage,
and happy customers
SOY
THE ‘KA-CHING’ EFFECT
TAKE CARE OF YOUR BOTTOM LINE

5. 4Hospitality Handbook | The Ka-Ching Effect
1 2 3
4 5 6
+
-
TOTAL COST (estimated figures)
PER DAY . . . . . . . . . . . . $157
PER WEEK . . . . . . . . $1,009
PER MONTH . . . . . . . $4762
PER YEAR . . . . . . . . $57,305
Think about how much
your business could save.
1 2 3
4 5 6
+
-
TOTAL COST (estimated figures)
PER DAY . . . . . . . . . . . . $157
PER WEEK . . . . . . . . $1,009
PER MONTH . . . . . . . $4762
PER YEAR . . . . . . . . $57,305
Think about how much
your business could save.
By automating all areas of your
business you can dramatically
reduce the everyday costs of
the hospitality industry.

6. “I have seen many systems
in the market, both locally
and overseas and none are
easier to use and teach staff
especially in an industry
with increasing staff turn-
over. This was critical to me
and the ongoing success of
my business.”
- Johnny Di Francesco
WHY ORDERMATE?
OUR OPERATORS ARE INDUSTRY PROOF
5Hospitality Handbook | Points of Difference
We Love Hospitality
All OrderMate staff are
recruited with hospitality
experience and have worked in
the industry for many years.
24/7 Support
We provide around the clock
nation wide support to all of
our valued customers.
We Will Grow
With Your Business
Developing what our
customers want, for an
ever changing market.
Built for Australia
Australian owned and
developed, our software
is designed to cater to
venues large and small.
Multisite Capable
Cloud-based head office
reporting and administration
for groups & franchises
Our Team
We have a dedicated
support team who will
manage your ongoing
relationship.
L
s
G

7. Multiple World Firsts
By staying ahead of the curve,
we hunt out emerging partners
and develop integrations to
provide the best POS offering
on the market.
Globally Available
Our solution
is available globally. Our
objective is to grow into an
internationally recognised
brand by 2020.
Multi-Lingual
Our solution is deployable
in multiple languages
removing obstacles with
new staff and managers,
creating a seamless service.
Catering to All
Our software can be
customised and built from
the ground up to match your
needs. Not one size fits most.
Developed for your business.
HOSPITALITY INDUSTRY FAVOURITE
REVOLUTIONISING OPERATIONS AROUND THE WORLD
6Hospitality Handbook | Points of Difference
hello

8. THE HOSPITALITY ECOSYSTEM
BY ORDERMATE

9. OfficeMate
Back of House
Back of House Software:
the full suite of reports as
well as the ability to make
modifications to the menu.
8Hospitality Handbook | The Hospitality EcoSystem
Tablets by OrderMate
Handheld ordering:
the turn key solution that
helps you take orders
at the table faster.
WaiterMate
Front of House
The front end of POS:
the main portal of POS that
staff and management use
on a everyday basis.
Cloud-Based
Our software modules,
Control Centre and Multisite
reporting, are accessible
from anywhere. Out of the
business, not out of the loop.
THE BUILDING BLOCKS OF ORDERMATE

10. 9Hospitality Handbook | WaiterMate Benefits
FRONT OF HOUSE: WAITERMATE
As the name suggests this aspect
of our software is there to help the
waiter get their job done with
swiftness and ease. The only tool
that is needed to get through
the day to day operation: from
initial clock on of staff, to simple
reconciliation, it can all be done
through WaiterMate.

11. Monitor Table Progress
Track each table’s progress
throughout the dining
experience, allowing you
to prompt customers with
drinks or dessert at the
appropriate time.
Easy to Use Buttons
Identify different items
by images or logos,
allowing for a universal
user-friendly experience.
Modular Design
Switch between table
ordering, bar and counter
service, phone and
online, with ease.
Integrated Eftpos
Link your EFTPOS
with the Point of Sale to
minimise double handling
and mistakes.
10Hospitality Handbook | WaiterMate Benefits
Quick Pay
Serve customers faster than
ever before, with payment
and change amounts at
your fingertips.
Table and Bar Orders
Transfer table orders to
bar tabs, as well as the
reverse: never lose track
of your customers.
Multiple Dining Locations
Move between locations
within your venue,
filtering different areas
with an easy tab system.
Customisable Tables
Rearrange table layouts
on the fly, modifying
your current layout to
accommodate reservations.

12. TABLETS BY ORDERMATE
FASTER ORDERING, SMOOTHER SERVICE. ITS A WIN-WIN.
11Hospitality Handbook | Tablet Ordering Benefits

13. “We save two minutes at
every table and our average
sale has increased due to
my staff using iPads on the
floor.”
- Yianni Passaris
12
PRINT DRINK
DOCKETS TO
THE BAR
RECEIPTS
PRINTED TO
PAY THE BILL
iPAD TO iPAD
COMMUNICATION
PRINT
KITCHEN
DOCKETS
Mini terminal on the go.
Leave the ordering solution to us and let your
staff focus on providing customer service.

14. Discounts
Gives flexibility and accountability
around discounts. From unfortunate
operational errors to corporate
structured discounts, your business
can track when and how they are
applied.
%
FUNDAMENTALS: SMALL THINGS
PROVIDING A SERVICE A STEP ABOVE
Surcharges
Automatic application of surcharges
on specific items or on designated
days like public holidays, ensure
your staff can concentrate on
serving customers.
13Hospitality Handbook | WaiterMate Benefits
o
B
Live Stock Countdown
Running low on a specific stock item?
By entering how many units remain
of the stock item all departments can
be on the same page.
Price Levels
Triggers can be set up to kick on a
price level to accommodate happy
hour specials or even members
benefit pricing in the blink of an eye.
Split Bills
Big group of friends? Everyone wants
to pay their way? Not a problem.
Whether its % value, $ value or even
specific items - these can be grouped
and paid off.
x3

15. 14
“ OrderMate is . It’s “Pho nom”-enal!
- David and Jerry Mai, Pho Nom“

16. Grill Printer
17-08-2015 8:47 PM No.1
2 Rib Eye 400gm
1 Medium
+ Mushroom
1 Rare
+ Pepper
PIZZA ITEM
1 Margherita Pizza
DESSERT ITEM
1 Biscuit Eclaire
LARDER ITEMS
1 Anti Pasto Platter
1 King Fish Ceviche
ORGANISED PREP AREAS
FLEXIBLE PRINTING OPTIONS
15
Handles a busy kitchen like clockwork.
Printer locations can be set up throughout the
venue to ensure seamless communication.
PIZZA
PRINTER
GRILL
PRINTER
DESSERT
PRINTER
LARDER
PRINTER
Printer Notifiers
Ensure all food gets made
and sent out simultaneously:
timing to a ‘T’.
Kitchen Printer
Service: Leigh
Covers: 2
17-08-2015 8:47 PM No.1
1 Anti Pasto Platter
1 King Fish Ceviche
*Second Course*
1 Margherita Pizza
2 Rib Eye 400gm
1 Medium
+ Mushroom
1 Rare
+ Pepper
*Dessert Course*
1 Biscuit Eclaire
TABLE ACCOUNT
Table Inside 10
*First Course*

17. GO PAPERLESS
PREP TOUCH SCREENS
Summary List
By grouping together total items staff
can predict how many of each will be
made in the next batch of orders.
Bump Orders & Strike Through
Once made, bump it off. Keep staff
focused on orders to be made.
16
Holding Dockets
Ensures the the items ordered come out
piping hot and at the highest level of
freshness. Not before and not after.

18. Payroll Integration
Integrates with third party
payroll/rostering systems.
OfficeMate Reporting
Cross check logged
times to enhance accuracy
and minimize mistakes in
staff costs.
Clock On Clock Off
Allow staff to easily clock
on and off within the sytem
FIngerprint Login
Fingerprints are unique.
True staff security at
its best.
17Hospitality Handbook | Point of Sale Roster Integration
TIME & ATTENDANCE
TRACKING & RECORDING YOUR STAFF HOURS
CLOCK ON
CLOCK OFF
JA 6:00 AM - 10:00 AM
RJ 9:00 AM - 12:00 AM
BR 8:00 AM - 2:00 PM
AH 1:00 PM - 8:00 PM
JA 6:00 AM - 10:00 AM
RJ 9:00 AM - 12:00 AM
BR 8:00 AM - 2:00 PM
AH 1:00 PM - 8:00 PM

19. 18
PIN
A unique Private
Identification Number is given
to each staff member and
keyed in the login screen.
There are many different ways to secure your system
with OrderMate, from thumbprint sign-in to traditional
swipe card access. Staff are the biggest cost to the
business and the biggest security risk to the business.
It’s important to stay on top and keep track.
Wristbands
& Swipe Cards
Staff use a proximity reader
to login with a wristband, or
swipe their card using the
MSR reader on the side of
the screen.
SECURITY & STAFF TRACKINGTAKE CONTROL OF STAFF ACCESS
Transaction Journal
All operations are logged
therefore delivering a
complete history of all
actions.
Restricted
Permission Levels
Certain highly sensitive
reports and specific actions
within WaiterMate may be
off bounds and only offered
to key staff.

20. MARKETING WITHIN POS
CUSTOMER DATABASE AND LOYALTY
19Hospitality Handbook | Marketing Benefits
Caller ID and
Customer Databases
Recognise regular
customers when they call
through. Everyone likes to
be considered a local.
Electronic Coupons
Customers will never lose
another paper loyalty card
again. Loyalty maintained:
another happy customer.
Combos
Give customers more value
for money. By up-selling
additional items you can
add value and increase
revenue simultaneously.
n
Customer
Facing Screen
Educate your customers
on promotions and specials
while they are waiting
to pay.
Loyalty Services
Loyal customers are the
backbone of any successful
business. By establishing
benefits for them from
the start they will have no
reason to go elsewhere.
t
MARKETING WITHIN POS
CUSTOMER DATABASE AND LOYALTY
21Hospitality Handbook | Marketing Benefits
Caller ID and
Customer Databases
Recognise regular
customers when they call
through. Everyone likes to
be considered a local.
Electronic Coupons
Customers will never lose
another paper loyalty card
again. Loyalty maintained:
another happy customer.
Combos
Give customers more value
for money. By up-selling
additional items you can
add value and increase
revenue simultaneously.
n
Customer
Facing Screen
Educate your customers
on promotions and specials
while they are waiting
to pay.
Loyalty Services
Loyal customers are the
backbone of any successful
business. By establishing
benefits for them from
the start they will have no
reason to go elsewhere.
t
“The Groove Train recently
launched its Groove Club
Card which is a multisite
(15 restaurants) loyalty
card that integrates with
OrderMate. OrderMate has
been an integral part of
this strategic roll out and
I would recommend their
technology and systems
with no hesitation.”
- Rocky Veneziano
Communicate to
your customers
at each stage of
the purchasing
process.
“The Groove Train recently
launched its Groove Club
Card which is a multisite
(15 restaurants) loyalty
card that integrates with
OrderMate. OrderMate has
been an integral part of
this strategic roll out and
I would recommend their
technology and systems
with no hesitation.”
- Rocky Veneziano
Communicate to
your customers
at each stage of
the purchasing
process.

21. 20
CUSTOMER FACING SCREENS
Educate your customers on promotions and specials while they are waiting to pay.

22. INTEGRATIONS
WE ARE THE SPECIALISTS
OrderMate partner with
the industry leaders in
integration, developing
long term relationships
with our third party
partners to ensure we
give our customers
the best solution on
the market.
PAYROLL
ROSTERING
PAYMENTS
RESERVATIONS
ACCOUNTING

23. Hospitality Handbook | OrderMate Integrations 22
DIGITAL
SIGNAGE
CCTV
Scales
MARKETING
& LOYALTY
ONLINE
ORDERING

24. THE CONNECTIONS
Partners with OrderMate
We believe our suite of network
partners and integrations amplifies
our package offering to operators.
Operators can look to OrderMate as
a one stop shop.
Online Ordering and Self Service
The future of Point of Sale is the ability
for customers to place their own order.
No middleman. Complete customisation
to their order. We believe this is the
most efficient way to complete an order.
23
The Integration Specialists
At the heart of all things hospitality is
the Point of Sale Solution. Rather than
re-inventing the wheel, we develop
long term relationships with our third
party network to ensure we give our
customers the best solution on
the market.

25. TAKEAWAY AND DELIVERY
24Hospitality Handbook | Delivery and Online
10 Second Order
Regular orders linked to
the customer database
Driver Tracking
Order can be batched off
to drivers with ease, with
summary of total revenue
reconciled easily.
Google Maps
Easy look up of
addresses to dispatch
orders in similar zones
Phone & Online Ordering
Customers can use various
platforms to submit their
order. Our solution enables
operators to accept all
channels of ordering.
MATT
Reach a wider audience by
providing alternative offerings
to your loyal customer base.

26. lower fees
Synchronisation
of menu
increased
accuracy
No lost
orders

27. 26Hospitality Handbook | Online & Self Service Ordering
Online & Self Service Ordering
“We now process all
of our takeaway and
delivery orders through
OrderMate Online which is
seamlessly intergrated with
our OrderMate solution.
This has cut down our
costs and streamlined the
ordering process across
the business.”
- Jono Spragg

28. PAYMENTSSUBHEADING
Hospitality Handbook | Marketing Benefits 4327

29. PAYMENTS PLUS
ALL THE WAYS YOU CAN PAY
28Hospitality Handbook | Payment Integrations
However you choose to
charge your customers
we have got you covered:
OrderMate POS ensures
this stage is as trouble
free as possible.
CREDIT
DEBIT
Confirm Transaction
Amount:
Tip:
Total:
$74.50
$8.00
$82.50
OKBACK

30. 29
REPORTING
IN WAITERMATE

31. 8Buyers Guide | Current Topic of Discussion 30Hospitality Handbook | Reporting in WaiterMate
ON DEMAND. WHEN YOU NEED IT MOST.
Takings total
per cash drawer
Summary Report, which
allows you to see takings
from each separate drawer.
Labour
Overview of the number
of staff members clocked
on currently, including
live labour dollars, labour
percentage, and daily sales
per labour hour.
Sales
Itemised sales report, which
allows you to see one shift
at a time.
KTS
A live stats report for
venues running a Kitchen
or Coffee Touch Prep
Screen, tracking efficiency
within the business.
G
j
i
Account Sales
Breakdown of sales by
account type: table, phone,
delivery, takeaway, drive
thru, bar tabs, online and
Quick Sale.
Takings this Terminal
Any payments in this shift
that have been taken from
this terminal, including a tip
summary.
8Buyers Guide | Current Topic of Discussion 30Hospitality Handbook | Reporting in WaiterMate
ON DEMAND. WHEN YOU NEED IT MOST.
Takings total
per cash drawer
Summary Report, which
allows you to see takings
from each separate drawer.
Labour
Overview of the number
of staff members clocked
on currently, including
live labour dollars, labour
percentage, and daily sales
per labour hour.
Sales
Itemised sales report, which
allows you to see one shift
at a time.
KTS
A live stats report for
venues running a Kitchen
or Coffee Touch Prep
Screen, tracking efficiency
within the business.
Gi
Account Sales
Breakdown of sales by
account type: table, phone,
delivery, takeaway, drive
thru, bar tabs, online and
Quick Sale.
Takings this Terminal
Any payments in this shift
that have been taken from
this terminal, including a tip
summary.
Front of
House can
access data and
print document
reporting in
a flash.
Front of
House can
access data and
print document
reporting in
a flash.

32. STAFF SALES
BACK OF HOUSE
OFFICEMATE
SALES
& TAKINGS
DAILY SUMMARY BY CATEGORY BEVERAGE
BISTRO
FOOD
BAR
BY LOCATION
ITEMS SOLD
YEAR ON YEAR
HOURLY SALES
MODIFIER REPORT
DISCOUNT REPORT
TRANSACTION JOURNAL
REFUND REPORTS
USAGE
BY PERIOD ON HAND
COGS BY AREA
AUDIT
STOCK
ITEM GP
31
BACK OF HOUSE: OFFICEMATE
YOUR WINDOW TO ACCESS EVERYTHING ANALYTICS

33. 8Buyers Guide | Current Topic of Discussion 32Hospitality Handbook | OfficeMate Benefits
REPORTING WITH OFFICEMATE
BACK OF HOUSE ADMINISTRATION
Manage customer database
By building a solid database, your
business can market to them and
retain them as a loyal customer for
many years to come.
Reporting & Stock Management
Extensive reporting capabilities
allowing accurate forecasting, and
access to detailed historal data.
Reconciliation
By completing this process it ensures
that all cash at the end of the shift
is accounted for and any possible
variances can be identified with ease.
Menu Modifications
Daily special? Not a problem.
Modify menu items in a flash.
i The back of house reporting is
also incredibly thorough and a tool
we draw on constantly in order to
assess all aspects of our business
and how we can constantly improve.
OrderMate ticks all the boxes. It is
everything we could want from a
POS system.
- Stephanie Edgerton

34. STOCK CONTROL
STOCKTAKES ARE FINALLY EASY
33
searching for items
counting items
Handle stocktakes while the
business is in operation - no need
to close for the service. StockMate
can scan barcodes or use the
search function to find items.
Fifth Leg Chardonnay
West Cape Riesling
Willow Bridge Sauvignon
Xanadu Chardonnay
Chalkers Crossing Semilli
Hunter Valley Semillon
Bleasdale Pinot Gris
Margaret River Sauvignon
Vasse Semillon Sauvigno
Primo Estate La Biondina
Tomich Wing Adelaide
cases

35. 8Buyers Guide | Current Topic of Discussion 34Hospitality Handbook | Stock Control Benefits
STOCK CONTROL
COMPLETED WITH EASE & EFFICIENCY
Menu Item
LONGISLANDICETEA
Stock Item
Stocktake automates your stock
depletion, with increased accuracy.
“The Back of House OfficeMate is
easy to use and assists me with
completing my integral daily
tasks. The stock control features
of suggested ordering, invoice
creation and integrated barcode
scanning ensures stock remains
continuously streamlined.”
- Jack Sotti

36. 835
CONTROL CENTRE
LIVE SALES DATA: BUSINESS VITALS IN YOUR HAND
YESTERDAY COMPARED
TO PREVIOUS WEEK
COMPARED TO THE
SAME TIME LAST WEEK
LAST WEEK’S
TOTAL SALES
LAST MONTH’S
TOTAL SALES

37. 836
BUSINESS VITALS. IN A HEARTBEAT.
Run your business with
the flexibility to make
decisions on the run.

38. HEAD OFFICE REPORTING
MULTIPLE VENUES. ONE REPORTING PORTAL
37Hospitality Handbook | Head Office Benefits
Menu
Management
Coupon
Management
Loyalty
LIVE DATA FROM EACH STORE
hello@businessname.com
hello@businessname.com
accounts@businessname.com

39. THE HOSPITALITY EXPERIENCE
38Hospitality Handbook | The Hospitality Experience
When all is said and done, the idea of
meeting up with friends and family to
enjoy a beautiful meal is what we have
strived to accomplish for generations.
Above everything else the beautiful
meal is what we aim to achieve.
thank
you

40. www.ordermate.com.au sales@ordermate.com.au 1300 667 067