The document discusses monitoring and administering Oracle Cloud services. It provides an overview of the My Services and MyAccount portals that allow users to monitor service status, usage metrics, and uptime percentages. It describes how administrators can lock and unlock services, view usage summaries, and manage service associations from these portals. The portals provide role-based access and real-time insights into service performance and status.

1. Copyright © 2014 Oracle Corporation. All Rights Reserved.
Track and Monitor Oracle Cloud Services—
It Can’t Be Easier
Cloud Portal

2. 1
Get Started
Locking and Unlocking
Services
Viewing Historical
Usage Metrics
Monitoring Status and
Percentage
Viewing Status
Summary of Services
Administering Services
Managing Service
Associations
Monitoring Status
Monitoring ServicesMonitoring Services
My Services
• Is an administrative view typically used
by individual administrators of activated
Oracle Cloud services
• Lets you monitor and operate all active
services within a single user realm or
identity domain
• Lets you perform all operating tasks
after your services are activated
Service Monitoring Benefits
• Monitor and administer all of your
Oracle Cloud services from within a
single, easy-to-use web interface
• Gain insight into your service usage and
performance in real time
• Review your service status history
With the MyAccount and My Services
views, you get context-driven access
to content that lets business and
administrative users monitor and manage
their Oracle Cloud services.
My Account
• Is a business-oriented view typically
used by your Oracle Cloud account
administrators
• Lets you monitor the status of services
for an entire account, across multiple
data centers and user realms or identity
domains
• Displays information about active,
expired, and pending services
Oracle Cloud has a single, consolidated interface that lets you quickly view the status of Oracle
Cloud Services. The portal offers role-based access and caters to both business and operational
needs of your Oracle Cloud ecosystem.
Monitoring Oracle Cloud
Services

3. 2
Get Started
Locking and Unlocking
Services
Viewing Historical
Usage Metrics
Monitoring Status and
Percentage
Viewing Status
Summary of Services
Administering Services
Managing Service
Associations
Monitoring Status
Monitoring Services
Monitoring Status details page for that service, with the Overview
tile in focus. You can click the other available
tiles to view more information about the
service.
You use MyAccount to view the current
and historical status information, monitor
services and their uptime, and view the
current and historical usage metrics for your
Oracle Cloud services.
MyAccount lets you activate trial and paid
subscriptions, extend trial subscriptions for
eligible services, monitor services across
multiple data centers and user realms,
review order details, contract, and history
at any time, edit account administrator
privileges for a service, access orders to
change subscription levels based on your
utilization and business needs.
MyAccount gives easy access to your
service details. After signing in to My
Account, navigate to the appropriate page
—Dashboard, Applications, or Platform
Services—to view the service listing. Click
the relevant service name link to open the
As an account administrator, you are responsible for monitoring the status of your services.
Monitoring the Status of
Oracle Cloud Services

4. 3
Get Started
Locking and Unlocking
Services
Viewing Historical
Usage Metrics
Monitoring Status and
Percentage
Viewing Status
Summary of Services
Administering Services
Managing Service
Associations
Monitoring Status
Monitoring Services
Administering Services
Click the relevant service name link to open the
details page for that service.
My Services lets you monitor and manage
the health of your assigned services within
a single realm of users and manage service
associations, users and roles.
In addition, by using My Services, you can
lock and unlock services, monitor service
metrics, access service-specific consoles,
and retrieve terminated service archives
within 60 days after termination.
In My Services, the details page for a service
displays status, uptime, and utilization data;
lets you complete administration tasks, such
as locking a service or associating services;
and provides links to the service console,
the service instance, and the Oracle store.
The service details page can be accessed
easily from My Services. The Dashboard,
Applications, or Platform Services page of
My Services displays the service listing.
As a service administrator, you are responsible for administering activated services.
Viewing Service Status,
Uptime, and Utilization

5. 4
Get Started
Locking and Unlocking
Services
Viewing Historical
Usage Metrics
Monitoring Status and
Percentage
Viewing Status
Summary of Services
Administering Services
Managing Service
Associations
Monitoring Status
Monitoring Services
Viewing Status
Summary of Services
In the Dashboard tab:
• The calendar shows whether a service was up,
down, or not yet active for each day in the 14-
day period.
• The Uptime column shows the percentage
of time that the service was up and running
during the 14-day period.
• The uptime percentage for a day is displayed
when you place your mouse cursor on that day
in the calendar.
• The Outages field displays the total number of
outages that occurred.
You can click a service name to view historical
status details for that service.
You can view the status and health of all of your active cloud services.
Use the Dashboard tab of MyAccount or My Services to get a 14-day status summary of all your
active services.
Viewing the Status Summary
of Active Services

6. 5
Get Started
Locking and Unlocking
Services
Viewing Historical
Usage Metrics
Monitoring Status and
Percentage
Viewing Status
Summary of Services
Administering Services
Managing Service
Associations
Monitoring Status
Monitoring Services
Monitoring Status and
Percentage
You use YearView to show the
percentage of time the service was up
during each month of the current year.
If data is not displayed for a time period,
then the data was not available, because
the service wasn’t activated.
The system calculates the uptime
percentage as the number of hours that
the service has been up divided by 24
hours.
When you open the service details page for a service from MyAccount or My Services, the
Overview page is in focus. The Overview page displays the current month and year, the
percentage of time the service was up during the month, and the number of service outages that
occurred.
You can use the MonthView or the YearView controls to change your view of the status and
uptime information for the service. You use MonthView (default) to show the service status—
before activation, service up, or service incident—for each day in the current month.
Monitoring the Status and
Uptime Percentage

7. 6
Get Started
Locking and Unlocking
Services
Viewing Historical
Usage Metrics
Monitoring Status and
Percentage
Viewing Status
Summary of Services
Administering Services
Managing Service
Associations
Monitoring Status
Monitoring Services
Viewing Historical
Usage Metrics
• Historical Usage: Displays all the usage data
collected per day for the current service for
the past 7 days. The system calculates and
displays usage data based on the Coordinated
UniversalTime (UTC). The historical usage
data is available in both My Services and My
Account.
If a service is underutilized, consider deploying
additional applications, additional users,
additional customers, and so on (depending
on the type of service).
If a service is overutilized, consider changing
your subscription level, adding additional
services instances, or clustering to improve
load management.
In MyAccount, you can view only historical
usage data. But, in My Services, you can
view a snapshot of the latest usage and the
historical usage data.
In the service details page, the Metrics page
displays the usage data for the selected service
for either the latest usage or the historical
usage.
• Latest Usage: Displays a snapshot of the
last set of metrics collected and when those
metrics were collected. The latest usage
data is available only in My Services.
You can monitor the utilization data to help you determine whether the service resource
allocations are underutilized or overutilized.
Viewing Historical Usage
Metrics for a Service

8. 7
Get Started
Locking and Unlocking
Services
Viewing Historical
Usage Metrics
Monitoring Status and
Percentage
Viewing Status
Summary of Services
Administering Services
Managing Service
Associations
Monitoring Status
Monitoring Services
Locking and Unlocking
Services
In the service details page, you must click the Administration tile to display the Lock/Unlock Service
section that displays the current status of the service.
Here, you can lock or unlock the service. The system immediately sends your request to Oracle Cloud
and updates the status.
The cloud status icon shows a padlock if the service is locked.
Using the Administration tile on the service details page of My Services, you can lock or unlock a
service.
When you lock a service, your service users and developers can’t access the service or any
deployed applications. However, administration interfaces are still accessible, so administrators
can still perform operations for the locked service. For example, administrators can add users to or
remove users from the service.
Lock and unlock requests may take time to process. You’ll receive an email when your request is
complete.
Locking and Unlocking Services

9. 8
Get Started
Locking and Unlocking
Services
Viewing Historical
Usage Metrics
Monitoring Status and
Percentage
Viewing Status
Summary of Services
Administering Services
Managing Service
Associations
Monitoring Status
Monitoring Services
Managing Service
Associations
After you perform service association or disassociation, the system updates the Associated Services
section with the current status, such as Pending association or Pending disassociation.
When the processing is complete, the system updates the information on the Associations tile
and in the Associated Services section. In addition, Oracle Cloud sends you an email whenever the
association for a service changes.
You can create an association between some services. Service association lets services
communicate with each other. For example, you can associate an Oracle Java Cloud Service with
an Oracle Database Cloud Service, so that your Java applications can read from and write to your
database service.
Two services can be associated only if they are in the same identity domain.
You use the Associations tile in the service details page of My Services to associate or disassociate
services.
Managing ServiceAssociations

10. 9
Get Started
Locking and Unlocking
Services
Viewing Historical
Usage Metrics
Monitoring Status and
Percentage
Viewing Status
Summary of Services
Administering Services
Managing Service
Associations
Monitoring Status
Monitoring Services
Get Started
Watch Videos
• Order a Trial Subscription
• Administer a Service
• Oracle Cloud Platform Services
Overview
• Monitor Your Services
Attend Oracle Cloud Events
See events.oracle.com and
blogs.oracle.com/cloud for information
about Oracle Cloud events.
Join the Community
• Oracle Cloud Community: cloud.
oracle.com
• Oracle Cloud Computing Group
Subscribe
Oracle Cloud Portal is an one-stop
window to learn about the available
Oracle Cloud services, sign up for a free
trial subscription, purchase one or more
subscriptions to an Oracle Cloud service,
and manage subscriptions.
For information about subscribing, see
Trial and Paid Subscriptions for Oracle
Cloud Services and visit the Oracle Cloud
website at cloud.oracle.com.
Get Started

11. Copyright © 2014 Oracle and/or its affiliates. Oracle is a registered trademark of Oracle and/or its affiliates. All rights reserved. Other names may be registered
trademarks of their respective owners. Oracle disclaims any warranties or representations as to the accuracy or completeness of this recording, demonstration,
and/or written materials (the “Materials”). The Materials are provided “as is” without any warranty of any kind, either express or implied, including without
limitation warranties or merchantability, fitness for a particular purpose, and non-infringement.
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