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![chec Simplify access to illustrated parts catalogs on all channels for fast and accurate results
chec Increase parts sales by making it easy and convenient to order parts anytime, anywhere
chec Gain actionable insights to improve fill ratio and drive operational performance
chec Collaborate with parts suppliers to reduce parts costs and streamline logistics
chec Optimize parts pricing and inventory to improve profit margins
STREAMLINE ALL SERVICE PARTS PROCESSES[ ]
CHANNEL PARTNER
SUPPLIER
B
RAND/OEM
Enhance Satisfaction
Enhance Collaboration Increase Parts Margins
PARTS SUPPORT
• Parts Support
• Returns
PARTS LOGISTICS
• Inventory Tracking
• Parts costing
SUPPLY CHAIN
• Logistics Integration
• Supplier Portal
PARTS SALES
• Parts Catalogs
• Parts Orders
PARTS MANAGEMENT
• Fulfill Orders
• Insights
PARTS MARKETING
• Publish Catalogs
• Parts Pricing
Grow Parts Sales
Improve Fill RatioReduce Inventory Costs
purch
discounchain
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Optimize Service Parts Management
The document summarizes Mize's Service Parts Management solution. It streamlines service parts processes like ordering, fulfillment, returns, and logistics. It helps manufacturers maximize parts sales, improve efficiencies, and enhance collaboration. The solution includes modules to simplify parts catalog access, optimize parts ordering, improve operations, and streamline the parts supply chain.
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Optimize Service Parts Management
- 1. ORDERS CATALOGS PRICING PUBLISHING LOGISTICS INVENTORY FILL RATIO INVENTORY RETURNS equaliz equaliz sb_parts loading9 SERVICEPARTS MANAGEMENT PTIMIZE discoun book money2tàꢩĀ
- 2. SERVICE PARTS MANAGEMENT SOLUTION ServiceParts are a significant source of revenue and profits for manufacturers. Mize Service Parts Management (SPM) solution enables manufacturers to maximize parts sales, improve efficiencies, and enhance collaboration with channel partners and suppliers. Mize Service Parts Management solution, powered by Connected Customer Experience Platform and Smart Blox, streamlines all Service Parts processes including Ordering, Fulfillment, Returns, Support, and Logistics. STREAMLINE Automate Integrate Parts Logistics, Inventory Tracking, and Support IMPROVE Grow Parts Sales, Profit Margins, and Customer Satisfaction Deliver the right parts to right location at the right time SIMPLIFY
- 3. chec Simplify accessto illustrated parts catalogs on all channels for fast and accurate results chec Increase parts sales by making it easy and convenient to order parts anytime, anywhere chec Gain actionable insights to improve fill ratio and drive operational performance chec Collaborate with parts suppliers to reduce parts costs and streamline logistics chec Optimize parts pricing and inventory to improve profit margins STREAMLINE ALL SERVICE PARTS PROCESSES[ ] CHANNEL PARTNER SUPPLIER B RAND/OEM Enhance Satisfaction Enhance Collaboration Increase Parts Margins PARTS SUPPORT • Parts Support • Returns PARTS LOGISTICS • Inventory Tracking • Parts costing SUPPLY CHAIN • Logistics Integration • Supplier Portal PARTS SALES • Parts Catalogs • Parts Orders PARTS MANAGEMENT • Fulfill Orders • Insights PARTS MARKETING • Publish Catalogs • Parts Pricing Grow Parts Sales Improve Fill RatioReduce Inventory Costs purch discounchain loading9 equaliz
- 4. GROW SERVICE PARTSSALES Mize Parts Catalog enables service technicians, parts managers, customers and contact centers to lookup service parts online easily and quickly. Using mParts catalog, all users can: • Drill down from the product model using an illustrated parts catalog • Search using part number, part name, and other part attributes for fast and accurate results • Search where part is used to find the right part and quantity • Select configurable views to show relevant parts and service information • Navigate easily across various catalogs, sections, illustrations, and parts lists Mobilize Parts Catalog Ease, Convenience, and Speed of catalog access helps to improve efficiency and effectiveness of parts and service processes. mParts catalog software enables field service professionals and customers to access parts catalogs on any device from anywhere by providing: • Native mobile catalog app to optimize user experience on iOS and Android devices • Responsive website adapting to any device size and form factor • Push Notifications on order status and part shipment • Ability to scan part barcode or QR code to access parts information • Access to parts catalog information online or offline Enhance the parts decisions It is critical to select the right parts needed for the job to prevent order errors, increase technician productivity, improve product uptime, and enhance customer satisfaction. mParts helps with parts decision process by presenting relevant information in a timely fashion. Users can immediately access: • Pricing and availability information • Superseded or substitute parts within the catalog • Where used information across all product models • Relevant notes and service content (manuals, bulletins, training, videos) • Parts information including pictures, and other details PARTS CATALOG 3D PARTS CATALOGPARTS CATALOG
- 5. SIMPLIFY PARTS ORDERING OEMsand Parts distributors can increase parts sales by making it easy and convenient to order parts wherever or whenever they are needed. mParts provides a hassle-free ordering by enabling users to: • Add parts to shopping cart with a single click • Check out directly from the Catalog • Save selected parts as pick lists • Email or export parts pick lists • Place emergency or stock orders • Print and share parts illustration and parts list Integrated Parts Ordering mParts makes it seamless to exchange data with other systems using standard web services interfaces and multiple formats such as CSV, JSON, or XML. mParts integrates with: • Dealer portals with Single Sign-On (SSO) and customer websites • Service transactions including parts order, repair order, warranty claim or a service quote • Dealer Management Systems (DMS) • Parts fulfillment systems to reduce manual efforts and speed up parts shipment • Enterprise Asset Management Systems (EAM) • ERP and other enterprise systems • Service content and publications with direct links to any section of the catalog Order Tracking Dealers can track all the orders and status from the web or mobile apps. Order tracking has integration with shipping carriers and 3PL to provide real-time visibility of parts shipments. ORDERS FROM DEALERS CUSTOMER ORDERS ORDERS FROM CLAIMS, RO DEALER DMS CONNECTION ORDER ENTRY PARTS PRICING PARTS DISTRIBUTION SYSTEM ACCOUNTING/ FI SYSTEM CARRIERS SHIPPING INTEGRATION mParts PARTS INFO KNOWLEDGEDRAWINGS IMAGES PROMOTIONS PARTS CATALOG
- 6. IMPROVE SERVICE PARTSOPERATIONS By automating and simplifying catalog publishing process, mParts enables Parts departments to keep the parts catalog data accurate and up-to-date. mParts web-based catalog management enables OEMs and Parts distributors to: • Automate catalog creation by importing images, and BOM Parts lists from Engineering or ERP systems • Use Service Bill of Material (BOM) to structure the catalog • OCR Parts images to automatically recognize and hotspot part call-outs • Create or edit hot spots with a simple interface to draw an area and identify call-out reference • Update catalogs within minutes and make the accurate data available immediately • Publish parts catalogs in many languages • Export parts catalogs to PDF or other distribution file formats Parts Inventory Management Search and view of parts inventory levels using multiple parameters, including stock keeping unit (SKU), product type, barcode, manufacturer, supplier, and facility. Track inventory across multiple locations to gain visibility about parts on hand, ordering needs, and slow-moving parts. • Track Parts by any Inventory Location: Warehouse, Distributor, Dealer or Service Center, and Technician • Auto-update inventory from Transactions: Parts orders, Service Orders, Returns • Ability to search parts inventory or locate parts easily: Identify closest available parts using Parts geo-locator. Access and show Parts availability on any service transaction • Integrate with 3rd party systems: Integrate with Warehouse, DMS, 3PL systems for real-time inventory visibility Warehouse Management mParts integrates with Warehouse management systems to meet Parts demand and supply chain needs. mParts has standard connectors for major ERP and WMS systems. CX Connect provides seamless two-way integration using web services for other enterprise systems. Analytics and KPI mParts Analytics allows tracking of Key Performance Indicators (KPI) such as Fill Ratio, Inventory Turns, Delivery Performance, Inventory Costs and Order Fulfillment. CATALOG PUBLISHING SUPPORT DASHBOARD
- 7. STREAMLINE PARTS SUPPLYCHAIN Mize Supplier Portal enables manufacturers to manage supplier information, purchase orders, and supplier performance. mParts ensures traceability and real-time visibility of parts supply chain to source, procure, and manage the service parts effectively. Supplier Portal Supplier Portal helps Manufacturers to coordinate parts supply chain processes with suppliers. Supplier Portal can manage: • Parts Suppliers: Maintain all supplier information, Contracts, documents, and forms • Parts Costs: Manage Parts costing and cost changes • Purchase Orders: Track delivery times • Track Supplier Quality: Track Defective Parts, Parts Inspections • Supplier Dashboard: Supplier performance scorecards Parts Procurement • Supplier Parts or Purchase Orders • Parts Cost Management Parts Logistics Integrate with Carriers, 3rd Party Parts Logistics (3PL) companies to track shipments, inventory and delivery times. SUPPLIER DASHBOARD SUPPLIER CLAIMS Supplier Management gea Parts Procurement box4y2tà Parts Logistics alarm3r6àꢩĀSUPPLIER PORTAL PARTS SUPPLY CHAIN
- 8. 813-971-2666 www.m-ize.com info@m-ize.com 8610 Hidden RiverParkway, Suite 200 Tampa, FL 33637, USA Mize enables companies to optimize key post-sale customer interaction events such as product registration, warranty, service plans, parts, support, service, and maintenance to enhance customer satisfaction, retention, and loyalty. The Mize Connected Customer Experience platform and Smart Blox elevates the customer experience, builds more knowledge about the customers and products and increases revenue from the existing customer install base. Mize enables you to harness the web, mobile, cloud, IoT, and analytics technologies to Maximize Customer Lifetime Value. MAXIMIZE CUSTOMER LIFETIME VALUE REQUEST A DEMO NOW! Learn how you can Optimize Service Parts Management to grow parts sales and profits. 813-971-2666 • www.m-ize.com • info@m-ize.com Assemble and configure by role to deliver a unique customer experience CONNECTED CUSTOMER EXPERIENCE PLATFORM VOC WARRANTY COMMUNITY SUPPORT LOCATORPLANS REGISTRATION TRADE-INORDERS INSPECTION COMMERCE SERVICE PARTS IoT KNOWLEDGE RETURNS PRODUCTS SUBSCRIPTION CUSTOMER PORTAL https://goo.gl/uy9XHy