1. CORPORATE PROFILE
What makes
sense to
your
business?
To your
customers or
employees?
Do you need to
cut costs?
Increase sales?
Increase
productivity?
WE CAN
HELP
1
www.grappletechnologies.com
2. INTELLVISIONS OFFERS
Our Goal
To CREATE unmatched Customer Experiences for our Customers.
We Offer
An unrivalled range of customer touch points that
strategically Measures, Manages and Engages the customer's entire
journey in your retail outlet.
Helping Customers
By setting them apart through operational excellence, delivering
differentiated services and generating new streams of revenue
Thereby …
taking your business to a new level of competitive advantage.
Imagination, Innovation & Insight ...
... for Superior Customer Experience
www.grappletechnologies.com
4. SNAPSHOT
Established in 2000 as a public
listed company in India
providing a complete range
of Self Service terminals and
Security solutions
MEEA Head Office established
in UAE in 2006 and second
office in Oman in 2012
Partner offices in Australia,
Bahrain, Kenya, Qatar, Saudi
Arabia, Sudan and Uganda
Customers include global
Banking, Financial, Telecom
and Government institutions
In-house design , prototyping,
Production and assembly
facilities with annual
capacities of 5000 terminals
Currently supports 24000+
installations for various
products across 12 countries
www.grappletechnologies.com
7. Prioritize VIP customers to create more revenues
Pamper your best customers through variable prioritization using card swipes, RFID tags or
unique Customer ID. Additionally direct your VIP customers to the Best sales person inside
the branch increasing sales across the counter.
www.grappletechnologies.com
8. Create Unique customer experience with UX Designer
Design compelling Multilingual layouts, counter display modules and ticket layouts .
Target your sales promotions to a waiting audience with OptiQ integrated with Experia
digital signage solutions.
www.grappletechnologies.com
9. Accelerate Productivity with Raise the Performance Bar
Customer service representatives can continuously monitor their performances
against established Organizational Benchmarks . This encourages employees to
continuously perform better driving productivity and promoting consistent service
levels across the organization .
Zero footprint installation and feature to handle ticket serving, re-direction, pause
& resume function along with no shows.
www.grappletechnologies.com
11. OptiQ condenses the entire operations from your branch into just
ONE PAGE CROSSTAB report making it easy to pinpoint the
elements that hamper your operations.
www.grappletechnologies.com
12. OptiQ Dashboard and Reporting
Detailed service level analysis, employee efficiency and customer footfall analysis
across all branches.
The OptiQ dashboard gives a 360-degree graphical view on every performance
parameter. It shows service and footfall trends across branches, efficiency levels
amongst employees and a complete score card for each branch.
www.grappletechnologies.com
15. Play Video
The Future: Floor Jockey
Customer
Survey
Combine the best of Queue Management With Personalized Service
Floor Jockey helps you Monetize the Customer Wait times and personalize the selling experience.
www.grappletechnologies.com
Print Form
17. CALL MANAGEMENT SYSTEM FOR SERVICE TICKETS
Log Calls on a Web based portal giving Andhra Bank a clear view of the Resolution TAT
www.grappletechnologies.com
