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2019 Performance Monitoring and Management Trends and Insights

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Join 451 Research's Senior Analyst Nancy Gohring and OpsRamp's Vice President of Marketing Darren Cunningham as they discuss the latest trends in IT monitoring and management.

This interactive webinar will review the latest research and feature a live Q&A on what's hot, what's new, and what's next in this dynamic and distributed market. Sponsored by OpsRamp, this webinar will also provide an overview of OpsRamp's service-centric AIOps platform and how OpsRamp customers are controlling the chaos with a new approach to IT operations as a service.

To learn more, visit https://www.opsramp.com/about-opsramp...

Also, follow us on social media channels to learn about product highlights, news, announcements, events, conferences and more -

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Published in: Technology
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2019 Performance Monitoring and Management Trends and Insights

  1. 1. 451RESEARCH.COM ©2018 451 Research. All Rights Reserved. 2019 Performance Monitoring and Management Trends and Insights Nancy Gohring, 451 Research Darren Cunningham, OpsRamp February 21, 2019
  2. 2. 451RESEARCH.COM ©2018 451 Research. All Rights Reserved. 2 Darren Cunningham VP of Marketing Nancy Gohring Senior Analyst, Application and Infrastructure Performance
  3. 3. 451RESEARCH.COM ©2018 451 Research. All Rights Reserved.
  4. 4. 451RESEARCH.COM ©2018 451 Research. All Rights Reserved. 4 Q11. Thinking about all of your organization’s workloads/applications, where are the majority of these currently deployed? Q12. Thinking about all of your organization’s workloads/applications, where will the majority of these be deployed two years from now? Source: 451 Research, Voice of the Enterprise: Digital Pulse, Workloads and Key Projects 2018 In Two YearsCurrent Shift to hybrid, multi-cloud is underway
  5. 5. 451RESEARCH.COM ©2018 451 Research. All Rights Reserved. 5 Q19. How will the use of containers impact the speed of your organization’s application resource provisioning, relative to your traditional and virtualized infrastructure? Source: 451 Research, Voice of the Enterprise: Servers and Converged Infrastructure, Workloads and Key Projects 2018 Speed drives container adoption
  6. 6. 451RESEARCH.COM ©2018 451 Research. All Rights Reserved. 451RESEARCH.COM ©2018 451 Research. All Rights Reserved. “Every 100ms delay costs 1% of sales." GREG LINDEN, developer of Amazon’s recommendations
  7. 7. 451RESEARCH.COM ©2018 451 Research. All Rights Reserved. Change in number of IT infrastructure team staff over the next 12 months Over the past 12 months, has the amount of work given to IT infrastructure teams increased, decreased, or has there been no change? (n=636) Source: 451 Research, Voice of the Enterprise: Servers and Converged Infrastructure, Organizational Dynamics 2018 Looking ahead 12 months, do you think you’ll see an increase in the number of full-time employees (FTEs) dedicated to IT infrastructure at your organization, a decrease, or no change? (n=609) Source: 451 Research, Voice of the Enterprise: Servers and Converged Infrastructure, Organizational Dynamics 2018 Change in amount of work for IT infrastructure team staff over the last 12 months
  8. 8. OpsRamp Proprietary/Confidential Downtime Continues to Bring Down IT Ops 5 Hours Despite all the investment in tools, it still takes 5 hours to recover from an IT outage $163,674 The average cost of downtime per hour $818,370 The average cost of an IT outage, assuming 5 hours of downtime per incident
  9. 9. Alert Fatigue is Beyond Alarming 60% of financial services organizations receive 100,000+ alerts per day. Out of a sampling of 2,542 anomalous events, only 23.2 were actual threats, a ratio of nearly 110:1 – the rest were false positives. 110:1 Is the increase in value-added work if you shift just 10% of the IT budget away from time-intensive incident management and remediation. 33%-50%
  10. 10. Silos and Tool Sprawl: Sound Familiar? Siloed, Domain Specific IT Teams (DevOps, ITSM, IT Operations) Too Many Tools and Out of Date Technology No Visibility & Control For Hybrid Environments; Can’t effectively prevent downtime
  11. 11. 451RESEARCH.COM ©2018 451 Research. All Rights Reserved. How to solve operations pain points • Embrace automation • Employ AI/ML • Consider platform vendors • Use SaaS 451RESEARCH.COM ©2018 451 Research. All Rights Reserved.
  12. 12. 451RESEARCH.COM ©2018 451 Research. All Rights Reserved. 12 Investment in IT automation: 2019 compared to 2018 Q20. Looking ahead 12 months, do you expect your organization's investment in IT automation to increase, decrease or remain the same compared to the previous 12 months? Source: 451 Research, Voice of the Enterprise: Digital Pulse, Budgets and Outlook 2018
  13. 13. 451RESEARCH.COM ©2018 451 Research. All Rights Reserved. 13 E2. Over the next 2 years, how much of an impact – if any – do you think advancements in artificial intelligence/machine learning will have on each of the following? :- Your organization Expected impact of AI/ML over next two years
  14. 14. 451RESEARCH.COM ©2018 451 Research. All Rights Reserved. © 2019, 451 Research, LLC - A division of The 451 Group. Platform vendors can solve some challenges
  15. 15. 451RESEARCH.COM ©2018 451 Research. All Rights Reserved. 15 Why move apps (including your monitoring tools) off prem Q15. You indicated that the majority of your organization’s workloads/applications will be deployed in off-premises cloud/hosted IT environments two years from now. What are the drivers behind this? Please select up to 3. Source: 451 Research, Voice of the Enterprise: Digital Pulse, Workloads and Key Projects 2018
  16. 16. OpsRamp Proprietary/Confidential OpsRamp’s Mission: Be the First to Know Hybrid, Multi-Cloud Discovery, Monitoring Run IT Ops as a Service Multi-Tenant, Multi-Tier ITOM Platform Take Action Faster with Context and Insight Service-Centric AIOps Topology Based Correlation Clustering Based Correlation Co-occurrence Based Correlation
  17. 17. OpsRamp Proprietary/Confidential OpsRamp’s Mission: “OpsRamp has taken the chaos out of our infrastructure.” - VP of Infrastructure Delivery, Epsilon 1800+ CUSTOMERS Be the First to Know Run IT Ops as a Service Take Action Faster with Context and Insight 200+ MSP / RESELLER PARTNERS
  18. 18. OpsRamp Proprietary/Confidential 18 Unified, Hybrid IT Operations Management + + Alert Correlation / Escalation MgtUnified Asset Visibility Infrastructure Monitoring AIOps: INTEGRATE TO CONSOLIDATE
  19. 19. AIOps in Action: OpsRamp OpsQ
  20. 20. OpsRamp Proprietary/Confidential The Journey to Proactive, Predictive IT Ops • Manual Rule Creation in a ‘MoM’ • Confusing ‘false positives’ and noise • Required multiple point solutions to monitor entire tech stack • No context between events … • Additional Layer of Application & Integration • “Heavy Lifting” to parse events (coding/scripting) • Tuning by specialists is required to begin to see any benefits
  21. 21. OpsRamp Proprietary/Confidential The Journey to Proactive, Predictive IT Ops • Full Stack Monitoring (server, network, storage, database, virtualization, etc.) for SINGULAR CONTEXT • Public/Private/Hybrid Cloud & Container Monitoring • Native AIOps without requiring external feeds to be parsed in • Bi-Directional Communication allowing Operations and Support Specialists to work without ‘swivel chairing’ between interfaces.
  22. 22. OpsRamp Proprietary/Confidential The OpsRamp OpsQ Difference – Case Study Raw Alert Volume (weekly avg) 43,291 8,053 958 19,080 OpsQ AIOps Inferences vs. Traditional Correlation 129 4,122 Incidents Generated (1 month) 81.3% Reduction in Raw Alert Volume 96.8% Reduction Incidents Generated
  23. 23. 451RESEARCH.COM ©2018 451 Research. All Rights Reserved. Discussion: Trends in AI and ML in monitoring
  24. 24. 19/02/19 Single Pane of Glass of a Single Glass of Pain? The Challenge of Swivel Chair IT Operations 24
  25. 25. OpsRamp Proprietary/Confidential Tool Stack Before OpsRamp Dell Open Manage Dell Chassis Everbridge ServiceNow ITSM Roll Call PuTY EEM iSeries Altiris MyPW Citrix Bomgar Zoom NetMri Netscout SuperPutty Secure CRT Fiddler Wireshark WINscp 3cDaemon Extrahop Thousand Eyes SolarWinds LastPass WTI Bradford IP Plan TSM SCCM VRealize Vcenter Axway (Secure Transport) Axway (Mailgate) Ignite OpsManager
  26. 26. OpsRamp Proprietary/Confidential OpsRamp Command Center Integrations Dell Open Manage Dell Chassis Everbridge ServiceNow ITSM Roll Call PuTY EEM iSeries Altiris MyPW Citrix Bomgar Zoom NetMri Netscout SuperPutty Secure CRT Fiddler Wireshark WINscp 3cDaemon Extrahop Thousand Eyes SolarWinds LastPass WTI Bradford IP Plan TSM SCCM VRealize Vcenter Axway (Secure Transport) Axway (Mailgate) Ignite OpsManager OpsRamp
  27. 27. OpsRamp Proprietary/Confidential OpsRamp ITOM Tool Replacements Dell Open Manage Dell Chassis Everbridge ServiceNow Roll Call PuTY EEM iSeries Altiris MyPW Citrix Bomgar Zoom NetMri Netscout SuperPutty Secure CRT Fiddler Wireshark WINscp 3cDaemon Extrahop Thousand Eyes SolarWinds LastPass WTI Bradford IP Plan TSM SCCM VRealize Vcenter Axway (Secure Transport) Axway (Mailgate) Ignite OpsManager OpsRamp Everbridge ServiceNow ITSM Roll Call Altiris Axway (Secure Transport) Axway (Mailgate) Ignite NetMri Netscout Dell Chassis Wireshark Bradford Extrahop VRealize Dell Open Manage
  28. 28. OpsRamp Proprietary/Confidential The New Stack After OpsRamp Dell Open Manage Dell Chassis Everbridge ServiceNow ITSM Roll Call Altiris MyPW NetMri Netscout Wireshark Extrahop BradfordVRealize Axway (Secure Transport) Axway (Mailgate) Ignite OpsRamp Command Center Vcenter EEMiSeries MyPW CitrixZoom WINscp3cDaemon LastPass IP Plan PuTY Bomgar SuperPutty Secure CRT Fiddler Thousand Eyes SolarWinds WTI TSM SCCM OpsManager
  29. 29. OpsRamp Proprietary/Confidential The OpsRamp Impact
  30. 30. 451RESEARCH.COM ©2018 451 Research. All Rights Reserved. Discussion: Tool Consolidation
  31. 31. 451RESEARCH.COM ©2018 451 Research. All Rights Reserved. 31 Most important goal for IT Q1. What is the most important goal for your organization’s IT over the next 12 months? Source: 451 Research, Voice of the Enterprise: Digital Pulse, Vendor Evaluations 2018 % of respondents (n=1067)
  32. 32. 451RESEARCH.COM ©2018 451 Research. All Rights Reserved. Report: Voice of the Enterprise: Servers and Converged Infrastructure, Organizational Dynamics - Quarterly PowerPoint Charts and Figures Source: 451 Research, Voice of the Enterprise: Servers and Converged Infrastructure, Organizational Dynamics 2018 In which of the following areas does your organization currently face a skills shortage? © 2019, 451 Research, LLC - A division of The 451 Group. Admin skills of all kinds are lacking in IT infrastructure teams
  33. 33. 451RESEARCH.COM ©2018 451 Research. All Rights Reserved. Report: Voice of the Enterprise: Servers and Converged Infrastructure, Organizational Dynamics - Quarterly PowerPoint Charts and Figures Source: 451 Research, Voice of the Enterprise: Servers and Converged Infrastructure, Organizational Dynamics 2018 How do you plan to address this skills shortage? © 2019, 451 Research, LLC - A division of The 451 Group. Train existing staff is preferred approach to fill gap
  34. 34. 451RESEARCH.COM ©2018 451 Research. All Rights Reserved. 34 DevOps adoption continues to grow Which of the following statements best describes the current status of DevOps implementation in your organization? (n=952) Looking ahead 12 months, what do you think the status of DevOps implementation will be in your organization one year from today? (n=911) Source: 451 Research, Voice of the Enterprise: Digital Pulse Q4 2018
  35. 35. OpsRamp Proprietary/Confidential Why OpsRamp? Run IT Ops as a Service Take Action Faster with Context and Insight Be the First to Know
  36. 36. Learn more at OpsRamp.com Follow us on: twitter.com/OpsRamp linkedin.com/company/OpsRamp youtube.com/opsramp facebook.com/OpsRampHQ instagram/OpsRamp slideshare.net/OpsRamp

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