1. 1

2. MPI GLOBAL BUSINESS
UPDATE

3. 2009-10: The year
our community dealt
with a lot of
SHIFT

4. 4

5. SHIFTING Community Business Mix

6. SURVIVE and
THRIVE

7. OVER 1,600 MEMBERS
PARTICIPATED IN
MPI CARES

8. THRIVE INVESTMENTS

14. Meetings don’t just look like this
anymore...

15. 15 ...they also look like this...

16. …like this.

17. ...like this...

18. If the change outside your
business is greater than the
change inside your business,
you’re going out of business.
- Jack Welch Former Chairman - GE

19. OMG!

20. 20

21. Member Satisfaction is on the rise…
2010 Stats Top 4 boxes
Mean: 7.56 2008 74.6%
Median: 8 2009 75.8%
Mode: 8 2010 76.9%

22. Satisfaction Defined…
CHAPTER EXPERIENCE COST
•Improve chapter education •Lower cost of conferences and
program chapter meetings
•HQ to guide and participate in •Lower membership fees
chapters •Consider corporate memberships
ENTERPRISE
JOBS/CAREER SUPPORT
•Elevate education
•Increase number and level of jobs •Increase planner segment
on Career Connections •Less emails
•Increase support for unemployed •Provide more web-based
members education

23. Member Value is on the rise…

25. Find the Gap…
Chapter Education
Satisfaction Importance Difference
All Members 7.72 8.61 -0.89
All Planners 7.67 8.81 -1.14
All Suppliers 7.75 8.35 -0.61
US Region 7.80 8.71 -0.90
US PlannerCareer Connections
7.75 8.91 -1.16
US Supplier Satisfaction Importance Difference
7.82 8.45 -0.63
All Members 7.58 8.55 -0.97
Canada Region
All Planners 7.71
7.69 8.58
8.74 -0.87
-1.05
Canada Planner
All Suppliers 7.51
7.48 8.85
8.22 -1.34
-0.73
Canada Supplier 7.81 8.19 -0.37
US Region 7.77 8.74 -0.97
EMEAPlanner
US Region 7.91
7.13
Conference Education
8.97
7.91 -1.06
-0.78
EMEASupplier Satisfaction Importance Difference
US Planner 7.60
7.01 8.38
7.83 -0.78
-0.82
EMEA Supplier
All Members 7.32
7.80 7.79
8.29 -0.47
-0.48
Canada Region 7.08 8.23 -1.15
Significant differences are shaded Green for Positive and Yellow for Negative
All Planners 7.84 8.54 -0.70
Canada Planner 6.97 8.21 -1.24
All Suppliers 7.74 7.95 -0.21
Canada Supplier 7.27 8.05 -0.78

26. Value Defined…
EDUCATION COSTS
•Elevated education and more of it •Lower costs on everything
•Free events or webinars •Host networking events
BUSINESS OPPORTUNITIES CHAPTERS/MEMBERSHIP
•Improve planner/supplier ratio •HQ needs to get more involved
•Improve networking opportunities with Chapters
•Introduce novel activities •Improve new member
communication
•Leadership

27. Chapter Satisfaction Performance is Sliding…

28. Satisfaction Varies By Member Type…

29. Satisfaction Increases With
Participation…

30. Leadership Factoid…
In 2009, only seven chapters scored their leadership lower than
an “8”,
In 2010, twenty-one chapters scored their leadership lower than
an “8”.

31. Chapter Leadership Action…
DELIVER REMARKABLE
EDUCATION
DELIVER BUSINESS
OPPORTUNITIES

32. HOW WILL MPI
SUPPORT YOUR
SUCCESS?

33. Create and harvest
meeting and event
content better than
anyone else
MPI Business Plan 2010-13

36. Amass unsurpassed planner
business intelligence

38. Support chapters to deliver
relevant local value

41. MEMBER VALUE
STARTS WITH YOU

42. 42

43. WHEN WE MEET,
WE CHANGE THE
WORLD

44. MPI GLOBAL BUSINESS
UPDATE