OnServe
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This document outlines the history of OnServe, a managed IT services provider, and discusses common IT frustrations faced by businesses. It then describes OnServe's services including end user support, management and monitoring of systems, backup and disaster recovery, network security, and third party vendor support. The benefits of OnServe's managed services are also listed such as 24/7 support and monitoring, improved system performance, and virtualization. It concludes by inviting the reader to meet with OnServe to review their specific IT needs.
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OnServe
- 2. Background 1986: Micro Market Business Centre founded 2003: First OnServe “Managed Services” Client 2005: Microsoft Gold Certified Partner status 2008: Medium Business of the Year - Greater Kingston Chamber of Commerce 2011: Managing over 1,200 Servers and Desktops
- 3. Common issues which lead to IT frustration • Always something wrong • Systems unavailable • “Why can’t I print?” • Backups failing • Patches and updates: “Who’s in charge?” • Software upgrades • Antivirus and spam problems • 3rd party vendor support • Equipment out of date • No security • Staff training • Hassles of dealing with IT yourself • Budgeting is impossible • Support unavailable when you need it
- 4. The OnServe Difference We provide everything your organisation requires… End User Support Real time Management & Monitoring Backup & Disaster recovery strategies Complete Network Security 3rd party vendor support
- 5. Benefits of OnServe 24 x 7 x 365 monitoring and maintenance Provide complete IT System Management Help Desk Support for end users Team of Certified IT Professionals Improved IT System Performance Refreshment strategies License management Green solutions Virtualisation
- 6. Next Step: Meet with you (one-on-one)to review your specific needs as it pertains to your industry Provide OnServe Managed Services Proposal
Editor's Notes
- Micro Market has over the last 25 years evolved from a retail operation into the leading Managed Services provider along the St. Lawrence Seaway. We have offices in Kingston and Brockville and have 12 people in our OnServe division. Together, our technicians hold over 30 different IT certifications, and as we are also an authorised Microsoft training centre, they are able to keep their knowledge and training current. We developed our managed services program in house and it continues to provide enterprise level IT support for our clients through a cost effective management model. As of 2011 we are currently managing over 1200 servers and desktops. (200 servers and 1000 endpoints)
- Everyone has their own favourite IT issues and I have listed some of the most common ones here. They are not in any particular order, but they all contribute to profit loss and end user frustration. Based on past experience, you probably have a few favourites of your own that we could add to this. Do any of these look familiar? Maybe I’ve missed your favourite?
- The first line really says it all: We provide everything your business requires. Through a team approach, we provide End User support, Real Time management and monitoring, Backup & Disaster Recovery Strategies, Complete Network Security, and 3rd party vendor support.
- We provide peace of mind through 24 - 7 x 365 monitoring, maintenance, and complete IT System Management, including direct access to end user support. The benefits are many, but the main difference is how you’ll succeed through having a more reliable network.
- If you are interested in our program we can move on to the next level where we can…