The document discusses how micro-moments present opportunities for businesses to connect with customers. It explains that customers now research and make purchasing decisions across multiple devices and platforms. As such, businesses need to be present across all relevant touchpoints ("Be There"), provide useful information tailored to the customer's needs and location ("Be Useful"), and optimize for speed ("Be Quick"). The document also stresses integrating marketing efforts across online and offline channels to provide a seamless customer experience ("Connect the Dots"). It provides questions for businesses to evaluate how well aligned their strategies and operations are to capitalizing on micro-moments.

1. Micro Moments Workshop
How Our Biggest Opportunities Are Found In The Smallest Moments
10/13/2016

2. Josh Weum
Google AdWords
Digital
Ambassador
Why Online?
Why Now?
Why Google?
Why Work With
Leighton
Interactive?

3. Why Online?

4. Proprietary + Confidential
Google internal data, Global, March 2016.

5. Proprietary + ConfidentialProprietary + Confidential
Proprietary + Confidential
Google Internal Data, for 10 countries including the US and Japan, April 2015.
Over half of those searches
happen on mobile.

6. Proprietary + Confidential

7. Source: Lorem ipsum dolor sit amet, consectetur adipiscing elit. Duis non erat sem
Proprietary + Confidential
Micro-moments have changed the customer journey
Immediacy
of action
Acting on any stimulus,
whenever we’re motivated to
High
expectations
for relevance and for
frictionless experiences
Unscripted
decisions
More loyalty to the
need in the moment vs. a brand

8. Why Now?

9. 61%
now prefer news
on PC, tablet,
laptop or mobile
to newspaper

10. Google Confidential and Proprietary
Online Video
70% of US population
watches YouTube
Social Media
4x more likely to buy a product
recommended by a friend
Online Review
77% look at online reviews
before making a purchase
Mobile
41% research and purchase
on a smartphone
Display Ad
51% of consumers learn about new
products from online advertising
View in Store
72% research online while
viewing the products in store
new wheelchair
Search
93% of buyers research
online before purchasing
Now, people use the internet as a hub...

11. Google Confidential and Proprietary
1% Newspapers
10.5% Radio
35.8% TV
1% Mags
38.7% TV
North America Media
Consumption
North America Ad
Spend
Does your marketing spend align with your audience?
42.8% Digital
8.8% Mags
10.4% Newspapers
9.1% Radio
24.9% Digital

12. Google Confidential and Proprietary

13. Tom has been injured recently
and wants to explore what kinds
of treatment options he may
have available to him. This is how
someone like Tom might start
this process in 2016.
Meet Tom!
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14. Why Google?

15. Proprietary + Confidential
Over 1 Billion
users each
Google Q4 2015 Earnings Call.

16. Source: Lorem ipsum dolor sit amet, consectetur adipiscing elit. Duis non erat sem
Proprietary + Confidential
Be There
Be Useful
Be Quick
Connect the Dots

17. You get a shot at your
competitor's customers
Many consumers aren’t
brand committed
Being there drives
brand awareness
Be There
Showing up gets your brand in the game to be
chosen, not just seen
Showing up in
mobile search ad
results can
increase unaided
brand awareness
by an impressive
6.9 percentage
points, or 46%
of smartphone users
have discovered a
new company or
product when
conducting a search
on their smartphones
smartphone users have
purchased from a company
or brand other than the one
they were seeking because
of information provided in
the moment they needed it

18. Consider the most searched topics for your brand or category. Try those
searches on desktop and mobile. Are you there, and do you like what you see?
What is the share of consumer intent you’re capturing with your mobile
marketing strategy? How big is the gap versus desktop? How big is the gap
versus your peer set?
Are you only there at the bottom of the funnel or are you there across the full
range of consumer needs, wants, and curiosities?
Are you also considering the various contexts of those needs, and are you
adjusting your strategy accordingly?
Key Questions
Be There

19. of consumers say that regularly
getting useful information from an
advertiser is the most important
attribute when selecting a brand
of smartphone users have
bought from a brand other than
their intended one because the
information provided was useful
of smartphone users say they're
more likely to buy from companies
who customize mobile information to
their location
Without utility in the moment, not only will
consumers move on, they actually might not ever
come back
Be Useful

20. What do consumers want to learn about your category, products, or
services?
Are you helping consumers find nearby locations on their mobile
devices?
Where are consumers researching your products? How can you support
consumers who are researching on-the-go?
Key Questions
Be Useful

21. of smartphone users will immediately
switch to another site or app if it’s too
clumsy or slow
of customers will abandon a site
that takes over 3 seconds to load
Dissatisfied visitors will never
return to a website where
problems have occurred
If speed thrills, friction kills
Be Quick
Concerned about your website speed issues?
Kasasa offers their web service FIRSTbranch for mobile and responsive websites!

22. What is the key action you want users to take on your mobile site
or app? How long does it take to perform it?
Which functions on your mobile site are absolutely, positively,
undeniably essential for your customer?
What do you already know about your customer that can help you
anticipate their needs?
How long does it take for your site to load?
Key Questions
Be Quick

23. of consumers do
research before
entering a store
of people say they use
multiple screens for
everyday activities, such
as booking a hotel or
shopping for electronics
of smartphone
users turn to their
devices to help
them make a
product decision
when in stores
Digital drives people
in store
Mobile is the new
shopping assistant
People purchase across
screens
Micro-moments have fragmented the
consumer journey
Connect the Dots

24. Are you measuring for clicks and sessions, or are you measuring
the real bottom line?
Are you accounting for all types of mobile-driven conversions,
including those that happen in your store, app, and call center?
What can your organization do to break down silos and keep them
talking?
Key Questions
Connect the Dots

25. Be There
Be Useful
Connect the Dots
Be Quick
❑ Tap into Your Audience’s Passions
❑ Create Snackable, Educational Content
❑ Use Location Signals
❑ Provide How-To Video Content
❑ Empower Purchases on All Channels and Devices
❑ Identify your Moments
❑ Understand your Share of Intent
❑ Eliminate Steps
❑ Anticipate Needs
❑ Load like Lightning
❑ Measure Across Screens
❑ Measure Across Channels
❑ Nix Team Silos
Micro-Moments SMB Checklist
Customize with
your client’s site

26. Why Work With Leighton
Interactive?

27. Proprietary + Confidential
Performance
Time
Market knowledge
Google Confidential and Proprietary
The Value of a
Google Partner
Agency:

28. Google Confidential and Proprietary
What does our partnership with Leighton mean for you?
Cutting Edge
Products
Exclusive access to beta
products and pilot
programs
Optimal Performance
Dedicated team to provide
custom recommendations at
the account level
Growth
Together, we know what it
takes to win, and we can
help exceed your goals

29. Thank You For Joining Us!