1. Dear students get fully solved assignments
Send your semester & Specialization name to our mail id :
“ help.mbaassignments@gmail.com ”
or
Call us at : 08263069601
(Prefer mailing. Call in emergency )
ASSIGNMENT
DRIVE SPRING 2014
SUBJECT CODE & NAME OM 0016 – QUALITY MANAGEMENT
SEMESTER 4
BK ID
CREDITS 4
MARKS 60
Note: Answer all questions. Kindly note that answers for 10 marks questions should be
approximately of 400 words. Each question is followed by evaluation scheme.
Q.1 Write short notes on:
 ISO 9000 series
 Six Sigma as a quality framework
 Types of Quality management systems
 Executive leadership in implementing quality strategies
Ans : ISO 9000 series :
ISO 9000 is a series of standards, developed and published by the International Organization for
Standardization (ISO), that define, establish, and maintain an effective quality assurance system for
manufacturing and service industries. The standards are available through national standards
bodies. ISO 9000 deals with the
Six Sigma as a quality framework :
Six Sigma at many organizations simply means a measure of quality that strives for near perfection.
Six Sigma is a disciplined, data-driven approach and methodology for eliminating defects (driving
toward six standard deviations between the mean and the nearest specification limit) in any process
– from manufacturing to transactional
Types of Quality management systems :

2. There are different types of QMS; industry and product specific, for examples, TL 9000 for
telecommunications, QS 9000 for the
Executive leadership in implementing quality strategies :
Quality is led from the top down and implemented from the bottom up. Your business and
leadership team will not receive maximum benefits unless everyone is empowered and given the
knowledge and skills necessary to take action and improve their responsible work areas. Leadership
from the top of the organization is
Q.2 Write short notes on:
 Quality standards
 Pre-requisites for cost of quality
 Principles of Quality audit program
 Concurrent engineering
Ans : Quality standards :
Quality Standards: The International Organisation for Standardisation (ISO) developed the
Quality Management System (QMS) standards in 1987. They were the ISO 9000:1987 series of
standards combining ISO
Pre-requisites for cost of quality :
The fundamental principle of the cost of quality is that any cost that would not have been expended
if quality were perfect is a cost of quality. This includes such obvious costs as scrap and rework, but it
also includes many costs
Principles of Quality audit program :
An audit evidence can be objective and verifiable if :
 It exists in one form or the other; such as documented procedures, instructions, formats,
drawings, specifications, price lists, material in a godown, equipment on the shop floor, or
an individual performing an

Concurrent engineering :
Concurrent engineering is a work methodology based on the parallelization of tasks (i.e. performing
tasks concurrently). It refers to an approach used in product development in which functions of
design engineering, manufacturing

3. Q.3 What are the important components of retest reliability?
Ans : 'Reliability' of any research is the degree to which it gives an accurate score across a range of
measurement. It can thus be viewed as being 'repeatability' or 'consistency'. In summary:
 Inter-ratter: Different people
Q.4 Explain the five key drivers that are essential for developing quality culture.
Ans : Explanation of five key drivers that are essential for developing quality culture :
Organizations should focus on some key quality process areas to meet the demands of the
competitive environment and maintain their quality competitiveness.
1. Develop a new strategic and
Q.5 Explain the various types of benchmarking implemented in the organisation.
Ans : Listing of types of benchmarking:
1. Strategic Benchmarking :
2. Performance or Competitive Benchmarking :
3. Process Benchmarking :
4. Functional Benchmarking :
Q. 6 Describe the eight elements of TQM.
Ans : Categorisation of the eight elements according to their function including the explanation of
the groups :
TQM has been coined to describe a philosophy that makes quality the driving force behind
leadership, design, planning, and improvement initiatives. For this, TQM requires the help of those
eight key elements. These elements can be divided into four groups according to their function. The
groups are:
Dear students get fully solved assignments
Send your semester & Specialization name to our mail id :
“ help.mbaassignments@gmail.com ”
or
Call us at : 08263069601
(Prefer mailing. Call in emergency )