Mark Skogen, CEO and president of Festival Foods, will share how execution, service, servant leadership and embracing change built the strong foundation for success at his company and why he feels passionate about carrying on the traditions. Mark will share real stories about the satisfaction gained from enriching lives and how failure can actually make you stronger.
This is a deck we share with all new hires.
It's about the front line of the service relationship.
Thought we'd share it out there and see what people think.
Selling to others the way you like being sold to is rubbish. Particularly, if you're selling to the opposite sex.
This slideshow is a quick overview on Gender Selling - the differences between men and women
How to Turn Your Adversaries into Profitable AlliesSua Truong
How to Create Ambassadors Out of Your Competitors :
5 Steps to Marketing the Contrarian Way
In this upcoming workshop, I’m going to share with you the simple, yet unconventional inspiration that allowed me to make an extra $26,000 of revenue in my first week of implementing it. All derived directly from the customers that my competitor was eager to give me.
Here are some of the success stories from people that have used my teaching:
- Winona R. made $9,125 on her first referral from one of her competitor. That same referral source has now sent her another client that will bring her an extra $16,000.
- Adam C. received $4,800 from using what I taught him in the first week.
- Jason C. went directly to his largest competitor and within 3 weeks, negotiated a major contract. Today, he has garnered two more deals from that same competitor.
Want your share of the pie? This one day course is all about getting other businesses in your industry to champion your product and become a lead generating machine, for you! Best of all, you’ll be learning how to leverage their trusted reputation to convert those leads into CASH nearly 100% of the time.
This workshop will be available again at a future date. Details and inquiries, please visit http://www.suatruong.com/home/partnership/coaching/
Mark Skogen, CEO and president of Festival Foods, will share how execution, service, servant leadership and embracing change built the strong foundation for success at his company and why he feels passionate about carrying on the traditions. Mark will share real stories about the satisfaction gained from enriching lives and how failure can actually make you stronger.
This is a deck we share with all new hires.
It's about the front line of the service relationship.
Thought we'd share it out there and see what people think.
Selling to others the way you like being sold to is rubbish. Particularly, if you're selling to the opposite sex.
This slideshow is a quick overview on Gender Selling - the differences between men and women
How to Turn Your Adversaries into Profitable AlliesSua Truong
How to Create Ambassadors Out of Your Competitors :
5 Steps to Marketing the Contrarian Way
In this upcoming workshop, I’m going to share with you the simple, yet unconventional inspiration that allowed me to make an extra $26,000 of revenue in my first week of implementing it. All derived directly from the customers that my competitor was eager to give me.
Here are some of the success stories from people that have used my teaching:
- Winona R. made $9,125 on her first referral from one of her competitor. That same referral source has now sent her another client that will bring her an extra $16,000.
- Adam C. received $4,800 from using what I taught him in the first week.
- Jason C. went directly to his largest competitor and within 3 weeks, negotiated a major contract. Today, he has garnered two more deals from that same competitor.
Want your share of the pie? This one day course is all about getting other businesses in your industry to champion your product and become a lead generating machine, for you! Best of all, you’ll be learning how to leverage their trusted reputation to convert those leads into CASH nearly 100% of the time.
This workshop will be available again at a future date. Details and inquiries, please visit http://www.suatruong.com/home/partnership/coaching/
Three metaphors in B2B content marketing and how they can lead you astray. Content Marketing is guided by the language we use to describe our activities. So metaphors can really shape our thinking. Three in particular are widely used and can be misleading.
Marketers are trained to put their best foot forward and ignore the downsides of their products. This is about doing the exact opposite: finding your weakest points and showcasing them for all to see.
Coach Cameron Roberts 25 Soft Selling Relationship Techniques for Sales Super...CoachCameron Roberts
Coach Cameron Roberts reveals the 25 Soft Selling Relationship Techniques for Sales Super Stars he teaches in his mastermind sales programs and sales academy courses.
Are you looking for ways to take your career to the next level? Do you want people inviting you to the conversation rather than you chasing them? Join us to get tips for building trust and become a valued advisor.
Mirror, Mirror -- Seeing Clearly the Good, Bad and Ugly for SuccessTom Fox
By learning self-awareness we can see our Good traits and maximize those strengths. By honestly seeing our Bad we learn our obstacles and inhibitors, knowing our Ugly truths lets us find a strategy to overcome it so our Bad traits can move to the Good side. Sharing our self observations with trusted advisers and business networks brings us humility, humanity and enhanced trust in our relationships. The exercise here will help you identify your true reflection
Too many people view partnerships as a form of sales. While similar, partnerships are much more involved. Here are a few tips for cultivating strategic partnerships that can generate growth and lead to long term revenue growth.
Selling with Certainty was an event held at the Frankston Arts Centre in March 2015 proudly presented by soldstory.com.au
Scott Cam was hosting, and Shaynna Blaze along with a live panel of experts were answering common questions designed to help consumers feel more confident and in control when it comes times to sell.
The event was highly entertaining and informative.
HOW TO WIN CUSTOMER TRUST (35 WAYS)
There are concepts that never change in the world of sales, and one of them is the importance of building and gaining customer trust.
Even if the means change with the latest technologies, it is necessary to retake the trust factor in the commercial activities and in the relationship with our customers.
Trust is one of the elements of the eternal equation for success in selling, one that will never go out of fashion.
For this, here you can find 35 ways to earn your customers' trust. I hope you like it!
Find out more: http://books2read.com/u/m2vr57
Three metaphors in B2B content marketing and how they can lead you astray. Content Marketing is guided by the language we use to describe our activities. So metaphors can really shape our thinking. Three in particular are widely used and can be misleading.
Marketers are trained to put their best foot forward and ignore the downsides of their products. This is about doing the exact opposite: finding your weakest points and showcasing them for all to see.
Coach Cameron Roberts 25 Soft Selling Relationship Techniques for Sales Super...CoachCameron Roberts
Coach Cameron Roberts reveals the 25 Soft Selling Relationship Techniques for Sales Super Stars he teaches in his mastermind sales programs and sales academy courses.
Are you looking for ways to take your career to the next level? Do you want people inviting you to the conversation rather than you chasing them? Join us to get tips for building trust and become a valued advisor.
Mirror, Mirror -- Seeing Clearly the Good, Bad and Ugly for SuccessTom Fox
By learning self-awareness we can see our Good traits and maximize those strengths. By honestly seeing our Bad we learn our obstacles and inhibitors, knowing our Ugly truths lets us find a strategy to overcome it so our Bad traits can move to the Good side. Sharing our self observations with trusted advisers and business networks brings us humility, humanity and enhanced trust in our relationships. The exercise here will help you identify your true reflection
Too many people view partnerships as a form of sales. While similar, partnerships are much more involved. Here are a few tips for cultivating strategic partnerships that can generate growth and lead to long term revenue growth.
Selling with Certainty was an event held at the Frankston Arts Centre in March 2015 proudly presented by soldstory.com.au
Scott Cam was hosting, and Shaynna Blaze along with a live panel of experts were answering common questions designed to help consumers feel more confident and in control when it comes times to sell.
The event was highly entertaining and informative.
HOW TO WIN CUSTOMER TRUST (35 WAYS)
There are concepts that never change in the world of sales, and one of them is the importance of building and gaining customer trust.
Even if the means change with the latest technologies, it is necessary to retake the trust factor in the commercial activities and in the relationship with our customers.
Trust is one of the elements of the eternal equation for success in selling, one that will never go out of fashion.
For this, here you can find 35 ways to earn your customers' trust. I hope you like it!
Find out more: http://books2read.com/u/m2vr57
CRM 101: What is CRM?
This is a simple definition of CRM.
Customer relationship management (CRM) is a technology for managing all your company’s relationships and interactions with customers and potential customers. The goal is simple: Improve business relationships to grow your business. A CRM system helps companies stay connected to customers, streamline processes, and improve profitability.
When people talk about CRM, they are usually referring to a CRM system, a tool that helps with contact management, sales management, agent productivity, and more. CRM tools can now be used to manage customer relationships across the entire customer lifecycle, spanning marketing, sales, digital commerce, and customer service interactions.
A CRM solution helps you focus on your organization’s relationships with individual people — including customers, service users, colleagues, or suppliers — throughout your lifecycle with them, including finding new customers, winning their business, and providing support and additional services throughout the relationship.
Who is CRM for?
A CRM system gives everyone — from sales, customer service, business development, recruiting, marketing, or any other line of business — a better way to manage the external interactions and relationships that drive success. A CRM tool lets you store customer and prospect contact information, identify sales opportunities, record service issues, and manage marketing campaigns, all in one central location — and make information about every customer interaction available to anyone at your company who might need it.
With visibility and easy access to data, it's easier to collaborate and increase productivity. Everyone in your company can see how customers have been communicated with, what they’ve bought, when they last purchased, what they paid, and so much more. CRM can help companies of all sizes drive business growth, and it can be especially beneficial to a small business, where teams often need to find ways to do more with less.
Here’s why CRM matters to your business.
CRM is the largest and fastest-growing enterprise application software category, and worldwide spending on CRM is expected to reach USD $114.4 billion by the year 2027. If your business is going to last, you need a strategy for the future that’s centered around your customers, and enabled by the right technology. You have targets for sales, business objectives, and profitability. But getting up-to-date, reliable information on your progress can be tricky. How do you translate the many streams of data coming in from sales, customer service, marketing, and social media monitoring into useful business information?
A CRM system can give you a clear overview of your customers. You can see everything in one place — a simple, customizable dashboard that can tell you a customer’s previous history with you, the status of their orders, any outstanding customer service issues, and more. You can even choose to include information
Would you like to succeed in business? Then you've arrived to the right place. Our expert will assist you by providing some crucial advice for enhancing your professional network.
This presentation was used by Anaz Kabeer at Headstart Startup Saturday Kochi on June 13th 2015. The topic for this particular meet was "Getting initial customers".
Customers: How to Find, Sell, Wow and Keep Them. A 360º View
SALES & MARKETING
Customers are the lifeblood of every business. Join us to learn detailed strategies and tactics that help you understand your ideal customer and what it is that they really want to buy. We'll also outline a 360º approach to integrating sales channels and customer feedback that keep customers buying.
MaineBiz Momentum Presentation Moderated by Laurie Banks, Perry & Banks, Inc., Susan Dench, The Muddy Dog; Sage Peterson, Strategic Sales Advisor
Lixin Azarmehr, a Los Angeles-based real estate development trailblazer, co-founded JL Real Estate Development (JL RED) in 2015 and serves as its CEO. Her expertise has propelled the firm to specialize in luxury residential and mixed-use commercial projects, with a portfolio that features upscale retail spaces and sophisticated care facilities.
Presentation to Windust Meadows HOA Board of Directors June 4, 2024: Focus o...Joseph Lewis Aguirre
Presentation to Windust Meadows HOA Board of Directors June 4, 2024: Focus on Public Safety as Job #1, Engagement, Wealth of HOA, Branding, Communication, Culture, Civic Responsibility
Brigade Insignia offers meticulously designed apartments with modern architecture and premium finishes. The project features spacious 3,3.5,4 and 5 BHK units, each thoughtfully planned to provide maximum comfort, natural light, and ventilation.
https://www.newprojectbangalore.com/brigade-insignia-yelahanka-bangalore.html
Sense Levent Kagithane Catalog - Listing TurkeyListing Turkey
Sense Levent offers a luxurious living experience in the heart of Istanbul’s vibrant Levent district.
This cutting-edge development seamlessly integrates modern design with natural elements, featuring live evergreen plants maintained by an advanced irrigation system, ensuring lush greenery year-round.
The building’s elegant ceramic balconies are both stylish and durable, enhancing the overall aesthetic and functionality. Residents can enjoy the 700m Sky Lounge, which provides breathtaking views of Istanbul and a perfect space to relax and unwind.
Sense Levent promotes a healthy and active lifestyle with a full gym, swimming pool, sauna, and steam room, all available in the building. The interiors are crafted with high-quality materials, ensuring a luxurious and inviting living space.
Designed with young professionals in mind, Sense Levent features 1+1 and 2+1 units with smart floor plans and balconies. The project promises high investment returns, with an expected annual return of 6.5-7%, significantly above Istanbul’s average ROI.
Located in the rapidly growing and highly desirable Levent area, the development benefits from ongoing urban regeneration projects. Its prime location offers proximity to shopping malls, municipal buildings, universities, and public transportation, adding immense value to your investment.
Early investors can take advantage of discounted units during the construction phase, with an expected capital appreciation of +45% USD upon completion. Property Turkey provides comprehensive rental management services, ensuring a seamless and profitable investment experience.
Additionally, robust legal support and significant tax advantages are available through Property Turkey’s licensed Real Estate Investment Fund. Levent is a dynamic urban hub, ideal for young professionals with its numerous corporate headquarters and shopping malls.
Sense Levent is more than just a residence; it’s a place where dreams and opportunities come to life. Contact us today to secure your place in this exclusive development and experience the best of Istanbul living. Sense Levent: Sense the Opportunity. Live the Dream.
https://listingturkey.com/property/sense-levent/
500 acres of brilliance await you here at Riverview City which offers modern living, effortless convenience, and a beautiful natural setting. It is a mega township by Magarpatta City in Loni Kalbhor, Pune. Enjoy easy access to work, schools, and fun while experiencing a perfect work-life balance.
Visit - magarpattacity.developerprojects.in
Elegant Evergreen Homes - Luxury Apartments Redefining Comfort in Yelahanka, ...JagadishKR1
Experience unmatched luxury at Elegant Evergreen Homes, offering exquisite 2, 3, and 4 BHK apartments in the serene locality of Yelahanka, Bangalore. These meticulously crafted homes blend modern design with timeless elegance, providing a harmonious living environment. Enjoy top-tier amenities and a prime location, making Elegant Evergreen Homes the ideal choice for discerning homeowners.
Rixos Tersane Istanbul Residences Brochure_May2024_ENG.pdfListing Turkey
Tersane Suites Residences is a luxurious real estate project located in the heart of Istanbul, next to the beautiful Golden Horn. This unique development offers hotel concept residences with Rixos management, making it the perfect choice for both homeowners and investors.
The Tersane Suites Residences offers a wide range of options, from studio apartments to spacious four-bedroom units, all designed to the highest standard. The suites are finished with high-quality materials and feature modern, open-plan living spaces, fully-equipped kitchens, and large balconies with stunning views of the city and sea.
One of the standout features of Tersane Suites Residences is the Rixos management, which provides a truly exclusive and upscale living experience. Residents will have access to a range of luxury amenities, including a fitness center, spa, and indoor and outdoor swimming pools. Plus, the on-site restaurants and cafes provide a taste of the local and international cuisine.
The Tersane Suites Residences also offers a great opportunity for investors, as it provides a rental guarantee program. This means that investors can enjoy a steady income stream, with the peace of mind that their property is being managed by a reputable and experienced team.
The location of Tersane Suites Residences is also unbeatable, with easy access to the city’s main transportation links and within close proximity to the historic center, making it the perfect base for exploring all that Istanbul has to offer.
Keep Your Home Naturally Cool and Warm Out Change in Seasons
Vinra Construction is a private limited company registered under the ROC. The management has an experience of over 15 years of understanding the needs and delivering apt solutions to the end users We are providing turnkey solutions in construction fields. like Construction, Interior Designing Facility Management, Plantation Management, etc..
Vinra Construction Tech Enabled Company for Eco-Friendly Home Construction
Contact With Vinra for a Greener Future >>> Call us @ 888 4898 765
One FNG by Group 108 Sector 142 Noida Construction UpdateOne FNG
One FNG by Group 108 is launching a new commercial project in Sector 142 Noida. Office space and high street retail shops on the FNG and Noida Expressway. For more information visit the website https://www.onefng.com/
Rams Garden Bahcelievler - Istanbul - ListingTurkeyListing Turkey
Implemented by Rams Global in Bahcelievler, the Rams Garden Bahcelievler Apartments includes 796 residences of different types from 2+1 to 5+1.
Next to the project, which will have 33 thousand square meters of green area, there will be 42 thousand 300 square meters of woodland. There will also be a 210-meter-long pond in the landscape of the project. There are 94.5 square meters of green space per flat.
Rams Garden Bahcelievler Apartments, which has 8 times more green space than the average of Istanbul with its 33 thousand square meters of green area located within a total of 75 thousand square meters, offers various housing options from 2+1 to 5+1.RAMS Garden has brought a lifeline to the construction industry.
Rams Global, which has signed projects in many places from Dubai to Phuket and delivered more than 20 thousand residences, is now starting new projects in Istanbul.
Rams Garden Bahcelievler is located 9 minutes from Metroport AVM, 5 minutes from Marmara Forum AVM, 12 minutes from Kazlıçeşme beach, 9 minutes from Yıldız Technical University, 7 minutes from Istinye University, 9 minutes from Ramada Hotel and Medicana Hospital.
https://listingturkey.com/property/rams-garden-bahcelievler-apartments/
Omaxe Sports City Dwarka stands out as a premier residential and recreational destination, offering a blend of luxury and sports-centric living. Located in the thriving area of Dwarka, this project by Omaxe Limited is designed to cater to modern lifestyle needs while promoting a healthy, active living environment.
Discover Yeni Eyup Evleri 2, nestled among the rising values of Eyupsultan, offering the epitome of modern living in Istanbul.
With its spacious living areas, contemporary architecture, and meticulous details, Yeni Eyup Evleri 2 is poised to be the star of your happiest moments. Situated in the new favorite district of Eyupsultan, claim your spot and unlock the doors to a peaceful life alongside your loved ones. Nestled next to the historical and natural beauties of Eyupsultan, embrace the comfort of modern living and rediscover life.
Social Amenities:
Yeni Eyup 2 offers a life filled with joy with its green landscaping areas, gym, sauna, children’s play areas, café, outdoor pool, and basketball court. Reserve your place for unforgettable moments!
Reliable Structure:
With 1+1, 2+1, and 3+1 apartment options, Yeni Eyup Evleri 2 is designed with first-class materials and craftsmanship. The doors to a safe and comfortable life are here! Choose the option that suits you best and step into your dream home.
Project:
Yeni Eyup 2 is conveniently located, with Istanbul Airport just 26 minutes away, the Mecidiyeköy Metro Line 4 minutes away, and the Tram Stop 5 minutes away, making your life easier with its central location.
Location:
Your home is positioned in a privileged location, providing easy access to the city center, shopping malls, restaurants, schools, and other important places.
Yeni Eyup 2 offers 1+1, 2+1, and 3+1 apartment options designed to meet different needs. Find an option suitable for every lifestyle and open the doors to a comfortable life in your dream home.
https://listingturkey.com/property/yeni-eyup-evleri-2/
Dynamics 365 Bid Management for Construction ProjectsDynamic Netsoft
This PDF provides a straightforward guide to using Dynamics 365 for efficient bid management in construction projects. Learn how to streamline processes, improve accuracy, and enhance productivity with practical tips and step-by-step instructions.
https://dnetsoft.com/dynamics-365-bid-management-software
The SVN® organization shares a portion of their new weekly listings via their SVN Live® Weekly Property Broadcast. Visit https://svn.com/svn-live/ if you would like to attend our weekly call, which we open up to the brokerage community.
4. 3
The Truth About Likeability
People do business with people they like and
they trust.
At UCR, we try not to take ourselves too
seriously – just our clients. We are focused,
passionate and really care.
8. 7
Four Elements of Likeability - continued
Friendliness: your ability to communicate your openness
and your liking of others
Relevance: your capacity to connect with other’s
interests, wants and needs
Empathy: your ability to recognize, acknowledge and
experience other people’s feelings – their
frame of reference
Realness: the integrity that stands behind your likeability
and guarantees its authenticity. Being
genuine, true and authentic
10. 9
Characteristics and habits of highly
likeable people
Be attentive to others and never stop listening
Compliment people who deserve it, whether you
know them or not
Make yourself available and approachable
Never try to be someone you’re not
Have a genuine smile and use it
Make frequent eye contact
Have a sense of humor and laugh often
Remember names and address people by their
names
11. 10
Act smart / be interesting
Always ask to help and help when asked
Be honest – never get caught lying
Control hostility
Be polite
Be positive – be engaged – be passionate
Learn empathy
Appear attractive
Listen more
Characteristics and habits of highly
likeable people
13. 12
When we focus on adding value to other
people’s lives, it completely shifts our
perspective.
A Quantum
Shift
14. 13
“If I help people get what they
need and want, I will get what I
need and want.”
15. 14
Giving Value = Success
“The best selling technique is not to sell,
but to commence the service process.”
16. “The truth about selling is that it’s not about
your product, and it’s not about you – it’s
about the other person.”
It’s not about you…it’s about them!
Truth About Selling
15
17. 16
Having a Purpose
The key then becomes having a precise and
clear purpose for a call.
NAVIGATING THE WET/DRY ISSUE AND OUR
COMMITMENT FOR CREATING CHANGE IN
THE WET/DRY LAWS IN NORTH TEXAS.
18. 17
Introduction Example: The Total Wine Call
“Phil, thank you for getting back to me. We are leading the
commercial real estate effort to effect change and have invested
heavily in both time and money in understanding the wet/dry issues
for the retail sales of alcoholic beverages in north Texas. I believe
our knowledge relative to these critical issues would be of great
benefit and would like to share it with you. Have you guys begun
to grapple with the wet/dry issues in north Texas? I plan to be in
Maryland twice in the next six weeks: the week of XXXX or
XXXX, but will come at your convenience. What would be best for
you?”
19. 18
Stemmons Award Winners in their own
words: value, action
“I have found it valuable to provide clients
(and other brokers) information that is useful
and accurate, not vague. Yes, you may
make yourself vulnerable to someone taking it.
It builds trust that you are concerned about
the other person’s interests more than yours.”
-Chris Teesdale, Colliers
20. 19
“Knowledge: be the ‘expert’ in your area. A
client who knows more about your area than
you do will have no need for your assistance.”
-Darrell Hurmis, Henry S. Miller Co.
Stemmons Award Winners in their own
words: value
22. 21
“You can never do enough research. Try to
know more about the property/submarket
than the owner.”
-David Gleeson, L&B Realty
Stemmons Award Winners in their own
words: value
24. 23
“Exceed expectations: to paraphrase Mother
Teresa, ‘Let no client ever come to you without
leaving better.’”
-Phil Baker, Magellan Commercial Realty
Stemmons Award Winners in their own
words: value
26. Excellence: see how much more value you can create
than what you are paid for.
Consistency: be someone that people can always count on.
Attention: attention to detail – before – during – after.
Empathy: walk in the other person’s shoes.
Appreciation: say ‘Thank You’ and mean it!
Creating Value
25
27. the client thinks of you right away when they need help or
solutions
together you have mutual problem solving and mutual
growth and profitability
communication is much better
it’s more difficult to get displaced by price
time is used much more productively
the scope of your business grows
The Benefits of Productive Business
Relationships
26
28. be honest about what you can and cannot do
make their job easier
always return calls/emails promptly
bring them retailers or sites/help them make more money
provide the best possible support AFTER the transaction
understand their objectives and help them to achieve them
gain understanding of their business process and products
keep up with industry trends and share with your client
solve their problems by thinking out of the box
be service driven, not fee driven
make their concerns your concerns
communicate about new services
schedule planned visits with specific purposes and outcomes
do what you say and follow up to be sure client is satisfied
listen, listen, listen
Ways to Build Strong Business Relationships
27
29. listening is not the same as hearing
listen with your ears, eyes, heart and mind
listen with intention and show interest
don’t interrupt
stay focused
take notes
confirm your understanding
Learn How to Listen
28
30. don’t get caught up in internal politics
don’t knock your competition
don’t put down the people who work in your company
make sure you really can fix their needs
don’t be pushy or become complacent
let the customer determine how personal they want to be
identify problem areas and then don’t go there (religion,
politics, texting during meetings)
avoid negativity of any kind toward anyone or anything
avoid revisiting problems that have been solved
What to Avoid to Maintain Good
Relationships
29
31. consider everyone as you would a close friend
communicate clearly and directly
pay attention to their level of interest in what you are offering
ask open ended questions to find out how your services can
help your client – how, why, what, where, when, who
get personal when the opportunity arises; show care and
concern
listen, listen, listen
make the client feel like he/she is your only client
do what you say you’re going to do
admit mistakes, take responsibility for problems
Tips for Building Trust and Rapport
30
32. 31
Final Thoughts
building strong customer relationships helps build
loyalty
building relationships allows you to partner with and be
integrated into your customer’s company
you’re not considered just another salesman pushing a
service
you and your customer can have a sense of trust
about your relationship
never take the relationship for granted – as soon as you
do, you’ll start to lose the trust that you worked so hard
to gain
33. 32
Bibliography
Go- Givers Sell More
Bob Burg and John David Mann
The Likeability Factor
Tim Sanders
The One Minute Sales Person
Spencer Johnson, M.D.
The Trusted Advisor
David Maister, Charles Green, Robert Galford