This document discusses the Net Promoter Score (NPS) for an organization called AIESEC in Delhi IIT for the third and fourth quarters. It explains that Externship Participants (EPs) were informed they would receive an NPS survey after being matched and were regularly updated on response rates. An NPS induction module was used to educate EPs on NPS through an online platform. This system led to improved results in the fourth quarter, as the number of detractors decreased and promoters increased compared to previous months. A table shows NPS, responses, and satisfaction metrics monthly from January 2013 to December 2013.