2. 2
Market Leader in Retail Solutions
Three focused business units
Food Services – Restaurants & Coffee Shops
Wine
Specialty Retail
Forecasting to do $50M in 2016 Revenue
10,000+ locations with 25% YOY Annual Growth
Nova: A Granbury Solution
4. Business
Intelligence
Accurate location data
Increased visibility of sales
trends
Customized tagging
structure (to compare
location-to-
location/market-to-market)
Point of Sale
Most intuitive, easy to use
POS system for Retail
Real-Time business
Intelligence
Proven customer
engagement
methodologies
Integrated EMV Protection
Marketing
Automation
Management of multi-
channel marketing
campaigns
Increase repeat customers
Increase in products per
invoice/total invoice
amounts
Market to customers they
way they want to be
marketed to
Project Management
Nova Products and Service Lines
4
5. Hardware Configurations
What Nova Runs on?
5
Tablets with wireless setups Mobile phones
All-in-one computers
with/without touch screen
6. Input Devices
In addition to the computer/monitor, we understand the need
for additional hardware as it pertains to our clients’ needs.
These setups can include
(but are not limited to):
Barcode scanner (line and area/2d)
Biometric reader
Barcode label maker
Receipt printer
Scale
Pole
Second screen
Credit card reader
6
7. Nova Service – Constantly Connected
NOVA is always available to help with any Question
24/7 Technical Support- by phone or Live Support
Free updates and training for new features
Training videos & manuals, webinars, tool tips in multiple languages, and FAQ page
7
8. NOVA’s Point of Sale
Our Solution for replacing
Microsoft Dynamics RMS
“If you can’t measure it, you can’t manage it!”
-W. Edwards Deming
8
9. Nova’s login screen will allow for
users to sign into the sales screen to
perform transactions for customers.
The manager’s screen is also easily
accessible, but only for users with the
correct access levels.
Login Screen
9
10. Employees will be able to login to the
sales screen by using a password or by
using our biometric fingerprint device.
Users can even be locked to only using
the fingerprint device to ensure
security and to prevent “buddy
punching”
Signing In
10
11. 11
The sales screen is very
intuitive and user friendly,
providing employees with
simple to read icons.
To ring up the sale, employees
have the option to scan the
items or they can easily select
products from departments /
categories.
The Sales Screen: Ringing up a Sale
12. Adding Products to the Shopping Cart
12
Once items are scanned or selected, employees will
see the items enter into the cart.
There is no limit of how many products that can be
added to the shopping cart.
Items can be selected and employees can adjust
quantities to avoid have to scan each item one by
one.
If a customer wants to remove an item, the employee
will select the “x” to take out of the cart.
13. When lines get backed up and a
customer isn’t ready to pay, the
cashier can “freeze” the sale to then
open another tab to ring up the next
customer.
Once the original customer is ready,
the cashier will select the old tab and
complete the sale.
FreezingaSale
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14. Example 1: If an email
campaign is sent out for 20% off,
the employee will scan the coupon
to apply the discount.
Example 2: For a preset 50%
off sale, all items added into the
cart will automatically receive the
50% off discount.
Discounting Items
Discounts and coupons can be applied automatically
or by scanning/selecting a coupon.
14
15. Completing The Sale
Employees can accept payment by the
following options:
Cash
Check
Credit Card (EMV)
Debit Card
Customers have the option of receiving
their receipt via printout or by email.
Email ensures the business collects the
email address for future promotions.
Employees can be given credit for sales
by selecting the clocked in users for
each location.
15
16. Gift cards can be sold and redeemed easily from the sales screen.
Once the value of the card is redeemed, the gift card will no longer be of use.
Gift cards can also be applied as store credit while performing refunds or exchanges.
Additional Payment Types
16
17. Adding Customers to the CRM
Customers can be added to Nova’s Customer Relationship Management (CRM) feature
prior or during every sale.
If an employee forgets to ask the customer for their contact information, a screen will
prompt the employee as a reminder to collect this valuable data.
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18. CRM Data/Customization
Once a customer has been added,
all of their data can be viewed and
tracked:
Total Sales
Number of visits
Last visit date
Shipping Address
Email
Phone number
Additional custom fields
18
19. Leave the Customer with a Business CardLeave the Customer with a Business Card
Customers are more likely to buy from
employees they like/feel connected to.
Instantly print our business cards
from receipt printer.
Allows any employee to write a note
to the customer in a more
professional way.
19
20. The Right Tools to:
Increase Revenues
Improve Shopper Experience
Create Repeat Customers
Better Manage a Business
NOVA Point of Sale Benefits
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22. Negotiable Pricing Strategy
Give employees tools to upsell customers.
By using negotiable pricing, customers feel like they are getting a deal, while you sell more product.
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23. Gift Card Strategy
Gift cards can be printed at the register – at
the point of purchase.
No need to buy gift cards; simply provide Gift
Card numbers to customers with no upfront
cost (and if they lose them, you can look them
up!)
When used in conjunction with Negotiable-
Priced items, gift cards can be given for free!
23
24. Coupons
Buy More; Pay Less!
Create coupons for specific products or categories
Offer coupons online that can be redeems in-store
Enable auto-coupons to provide discounts for packages
Track ROI for each coupon with Coupon Reports
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25. Price Lists
Price list is a feature that easily
allows you to sell your products for
different prices depending on a
season, holiday, weekend or by
your choice.
Price lists can be
assigned per location
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26. Create “Buy 3, get 1 Free”.
Create “Buy 3, get the lowest priced item
for 50% off”.
Kits can be assigned per region/market.
Kit/Products shown broken down on
receipt.
Sell more product by creating a kit, and
bundling products together.
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Kits & Bundles
27. Managing Coupons
Track all coupons
What coupons are currently
active?
How long is the promotion
running?
What discount(s) are being
offered?
27
29. Inventory can be viewed by
location or company wide.
Purchase orders can be
calculated automatically using
min/max levels.
Transfers from warehouses to
locations are easily tracked and
viewed.
Inventory Management
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31. Creating Standard and Service Items
When creating products, users
can determine if they are:
•Standard or service items
•Taxable or tax exempt
•If there is physical inventory to
track
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32. Creating Minimum/Maximum Capacity
Setting up Full and Minimum Capacities helps keep inventory stocked without
over filling it.
Minimum is the number that
you do not want your
inventory to go below before
ordering more.
In Nova Alerts you can sign up to receive
an alert when your inventory reaches or
goes below the Minimum Capacity.
Full is the ideal amount you want in your inventory when you are fully stocked.
When re-ordering from your storage location through transfers or from your wholesaler in Automatic Purchase
Orders, Nova provides how many to order based off of your Full Capacity.
32
33. Inventory Transfers: Creating New Transfers
Easily transfer products between locations or storage/warehouse in a few easy steps:
1. Create new transfer
2. Choose source and destination
3. Choose to immediately update
destinations inventory, or wait
until it’s received
4. Confirm quantities
5. Send transfer
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34. Locations will be notified of
pending inventory transfers
To receive the transfer:
1. Receive inventory
2. Confirm quantities received
3. Accept inventory
Inventory will be updated
upon acceptance
Receive Inventory Transfer
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35. Employees can report damaged
products:
Damaged upon arrival
Damaged in store
Reports include all damaged
goods.
Managed Damaged Goods
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37. Customer data is stored
and can be exported
easily.
Predefined fields or even
custom fields can be
created to make sure to
capture the necessary
data per customer.
CRM: Customer Relations Management
37
38. Know your customers. Use business intelligence to create targeted email campaigns
•Enhance customer loyalty, and see an increase in products per invoice, as well as total invoice amount
•Send targeted email campaigns through Nova, or export to a preferred marketing tool
38
CRM: Customer Relations Management
40. Enjoy a short promotional Sales Builder video
Please copy the link below into your browser.
https://www.youtube.com/watch?v=EdAlpUAWjo4
NOVA Sales Builder
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42. NOVA Sales Builder: Media Performance Results
How many messages were sent?
How many were opened?
How many came back to buy?
What was the average ticket?
Keep shopper satisfaction high through Surveys
42
43. NOVA Sales Builder: Campaign Triggers
Never forget a customer’s birthday again!
Add shoppers to multiple
campaigns.
Create custom triggers,
personalizing marketing
messages.
43
44. NOVA Sales Builder:
Surveys
Gain valuable feedback about your
products and services by sending
automated surveys
Respond to reviews, letting your
customers know you care about their
evaluation, and that you appreciate
their business.
44
45. NOVA Sales Builder: Loyalty Points
The built-in point system allows for an
extensive loyalty program that rewards
customer devotion, and in turn, increases
revenue.
Notifications are sent out to customers when
they reach certain levels for new promotions.
45
46. More sales and more profitable revenue
Useful business intelligence
Enabling targeted multi-channel including
social media campaigns
Greater visibility to marketing ROI
Sales Builder Benefits
46
48. Employees can be set with predefined
or custom access levels.
Hourly/commissions are automatically
calculated and can be viewed by
employee or location/region/company
wide.
Employee data including daily/hourly
sales is available.
EmployeeManagement
48
49. 49
Make sure hourly employees are paid accurately
Optimize shifts to avoid over/under staffing
Track sales per hour to evaluate employees
Using Nova’s biometric device effectively
eliminates “buddy punching”
Employee Time Clock
Save money by not overpaying employees!
50. Employee Salary & Access
Pay employees hourly, or a
standard salary
Drive more sales through
commission steps for
employees
Create additional salary models
Define each user’s access level
– either choosing a preexisting
role, or creating a new,
customized role
50
51. Employee Competitions
51
The “Gamification” of retail sales
Motivated employees = increased sales
Create competitions between employees
and/or stores.
Show new staff what your top performers
are producing; show them what they should
aspire to!
52. Employee Scheduling
Save time creating weekly schedules, while eliminating employee excuses
(i.e. “I didn’t know when/where my shift was”)
NOVA Mobile schedule completed from anywhere
Send automatic text messages and emails to employees
52
54. Cash counts can be done per register.
Drawers can be set to a certain level
so that the cashier can easily see
how much needs to be taken out at
the end of the day when deposits
take place.
Cash Counts
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55. All cash register counts and activity is logged and easily viewed.
If there is ever a discrepancy is the amount counted, management can track
what employee and at one time these errors took place.
Cash Register Activity
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Cash Register Activity
56. The end of the day
reports can easily be
done by cashiers.
Alerts can be sent to
manager’s when the
end of the day is
printed so they can
receive the data via
text/email.
End of Day Reports (X, Z)
56
57. All invoices and sales data can be
viewed under the account tab.
Real time profit/loss is available by
region or company wide.
All payment methods are tracked
and can be viewed. Signature
captures are readily available from
any computer under the “Payments”
tab.
Accounting
57
59. 1- Choose the wholesaler to
order from
2- Select the specific locations
to order for
Creating a Purchase Order
59
60. •The purchase orders
automatically calculate how much
is needed to reach the maximum
capacity.
•Cost prices can be adjusted
based on new pricing from the
wholesaler.
•An estimated cost price is
available to predict how much
each order will cost.
*POs are exportable
Confirm Purchase order Information
60
61. Submit purchase order to the
wholesaler/vendor.
Automatically create an
expense for each order.
Enter additional information
included into the email that is
sent to the wholesaler/vendor.
Once sent, a transfer is
automatically created for the
location to receive.
SubmitthePurchaseOrder
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63. Products can be edited and
added from any device.
Product reports on each
product are available including
sales by category and top
sellers.
Multiple coupon options can
be created including:
Discount by dollar amount
Percentage discounts
Buy X, Get Y for a fixed or
percentage discount off
Product Management
63
64. Real-Time Dashboard Access
View Every Aspect of
the Business
In Real-time from anywhere!
Easy to use reordering system
Accessed from any device with
internet connection
Total Sales by Location
Total Sales by Employee
Employees Work Time
Product Sales
Payment Types
Gross & Net Profit
64
65. Always be on top of your best
selling items by:
Items
Departments
Categories
Drill into each product to view:
Total Sales
Inventory value store/company wide
Quantity sold per location
65
Product Reports
66. Make necessary adjustments to
make everyday profitable.
Determine profitability in
specified periods of time.
Manage:
Total Profit
Profit Margin
Cost of Goods Sold
Expenses
Product Management
66
68. The location section of the
manager’s side allows for
management to view
reports on the location
level and to make
necessary changes for
settings.
Daily reports including cash
register activity can be
viewed in case of any
issues.
Location Management
68
Location Management
70. Stop salesperson from giving deals to friends, while allowing larger
packaged sales to be approved from managers off-site (just in case).
Pricing Restrictions
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72. All changes made to employee’s clock in/out times are logged by user and location.
Manager’s can review and adjust the time changes for their assigned locations as
needed.
PayrollChangeLog
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73. 73
Provide employees with access levels,
providing them only the access their
role/job title requires.
Use one of the 9 pre-defined roles, or
create custom roles based on 58
individual responsibilities.
Access Levels
75. Integrated Payment Solution
Using the Credit Call gateway, with its integrated processing partners from
First Data and Heartland, provides the flexibility to accept payments at the
point of purchase – without the need to month-end reconciliations.
Captured Signatures
+
Data Storage
=
Chargeback Protection
75
77. NOVA API
Full fledged Web Services API to connect to 3rd party applications:
Ecommerce
ERP
BI Tools
Accounting Software
Payroll Systems
Marketing
Single Sign-on
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78. NOVA API - Backend
Connecting Nova to Microsoft products
78
80. Intelligent Data Aggregation
Segment locations by country, state, size, market, average revenue, etc.
Top-down Comparisons:
Shopping centers in the same market/with the same rating
Locations selling similar products
Sales month over month
Comparisons by Location:
Number of employees working
Daily sales
Performance by register/lane
Number of new shoppers added to the CRM
80
81. Actionable Real-Time Business Intelligence
Review and Compare All
Locations Side by Side
Dashboard view of all data from
all any/all locations
Sales per day/hour etc.
Workforce
Products
Inventory
Customers
81
82. Access customer contact information
Compare location’s success of adding new shoppers
Understand your guests’ purchasing trends
82
CRM Integrated Throughout NOVA Products
84. Phase I:
Location Rollout
Phase II:
Expansion
Phase III:
Brand-wide
Integration
Project Scope
84
Activate all locations
Train Staff
Work with IT
Assist with Reports
Understand potential of
Program
Create Gantt Chart for
Franchise roll-out (if
requested)
Document additional
software needs (i.e.
Marketing, EMV, BI, etc)
Schedule any new
personnel training
Confirm each location
has necessary hardware;
all hardware is
operational
Implement additional tools
Integrate payment
solutions
Enhance current marketing
efforts
Continue process for new
locations
