Energy billing is complicated; with standing charges, levies, complex tariffs and data coming from numerous 3rd parties its not surprising errors occur. We go back up to 6 years to ensure your billing is accurate.

1. It’s estimated that since deregulation to
an open market, there’s been overcharges
in excess of £5 billion; the majority of
which, relates to gas and electricity.
In an industry that relies upon third party data, for an
invisible commodity, that it does not directly supply, which
does not have consistent usage and further is available to use
in the absence of a formal contract, it’s no surprise that billing
anomalies occur.
Our team will review and analyse our Client’s previous six
years of data and identify any errors.
If we find an error, we’ll contact the Supplier to arrange for
the billing to be corrected and for any overcharges refunded
directly to the Client.
There is minimal involvement from our Clients, ensuring
they’re free to concentrate on core business. All we need is
a single copy of a recent invoice for each meter that’s on site
and a signed Letter of Authority, which gives us permission to
talk direct to the Supplier(s) and access the data from
the industry.
The audit can typically take up to eight weeks to complete
since we are reliant on data from third parties.
Many of our Clients have received refunds and credits
despite initially believing nothing was wrong with their billing.
These Clients have been happy to provide testimonials and
recommend us after benefiting from our revenue
recovery audit.
Our fees for revenue recovery are based on a share of the
sum recovered through a refund or account credit. If there
has been no error and subsequently no refund or credit
received, then there’s no fee for the audit whatsoever.
Of course there are some occasions where we identify that
our Client has been undercharged by the Supplier. In such
cases, we let our Client’s know but we do not inform the
Supplier. This way our Clients are prepared should the
Supplier correct the billing at a later date. Should our Clients
requests it, we can disclose the undercharge to the Supplier
and negotiate a reduction in the outstanding billing on their
behalf to settle the balance.
Revenue
Recovery Audit
Tel: 0844 544 0130
Email: enquiries@gingerenergy.co.uk
Web: www.gingerenergy.co.uk

2. Our five
core services
Read more at
www.gingerenergy.co.uk
Revenue Recovery
We review and analyse the last six years billing data and
identify any errors. We then contact the Supplier to arrange
for the billing to be corrected and have any overcharges
refunded to our Clients.
Dispute Resolution
Raising a query with an energy Supplier is often a time
consuming and can be a frustrating often without initial
success. We’ll validate any Client disputes and if we agree
there’s an error, present it to the Supplier, taking full
ownership of the problem until resolution. This leaves our
Clients free to focus on their core business.
Portfolio Management
For Clients with multiple sites, meters and Suppliers. We will
obtain regular reads from site to ensure accurate energy
invoicing. In addition we’ll optimise the energy savings by
migrating all sites / meters to (usually) a single contract with
Suppliers. This is so our Client’s business benefits from the
most favourable discounts and best tariffs available. We will
also take responsibility of the ongoing site management
including liaising between Clients and Suppliers to notify the
relevant party of change in ownership in properties.
Invoice Validation
After Revenue Recovery, we monitor and analyse our Clients
billing to ensure no further errors occur. We will review and
authorise our Clients invoices for payment, ensuring billing
accurately reflects the consumption and contractual terms.
Procurement
If our Client is not under contract with an energy Supplier(s)
when they engage us, or our Clients contract ends, we
source the best terms in the market for their requirements
and provide them with our recommendation. Once approved
by our Client, we will arrange the contract on their behalf
and manage the change-of-supply process for them.
Importantly, we guarantee that our recommendation is
founded upon what is best for our Clients business, not ours.