As presented by Amy Constantine-Kline, Brandon Burling, April Moon & Judi Pressman at the International Ticketing Associations Annual Conference 2014. Official Title: No Time? Yes, Time! Cut the Junk and get More Done at Work & Home Learn from 3 full-time business and family managers about how they get more done in less time. Walk away with tools to cut the junk from your day, get the important things done and spend more time doing the things you want to do. Apply the skills that you use at work to your entire life and get done the things that matter! Moderated by Life Coach Judi Pressman.

1. NO TIME? YES
TIME!
No Time? Yes Time!
Cut the Junk And Get More Done At Work and At Home.
Panelists:
Brandon Burling – Ticket Office Manager,
Illinois State University, College of Fine Arts
Amy Constantine- Kline – Patron Services & Marketing Manager,
MCG Jazz
April Moon – Ticketing Service Manager,
The Corporation of Massey Hall & Roy Thomson Hall
Moderator:
Judi Pressman – Director of Marketing, Ticketpro Inc. (Canada)

2. LET’S PLAY A GAME!
Jot down 10 things you did at work
yesterday (no order, no prompts, no
comments); on a sheet of paper.

3. Now on a separate piece of paper jot down the 5
topics that you expect to discuss at your next
appraisal/performance review.

4. WHAT DID YOU NOTICE?
Look at the two lists together and circle on
the first list all the things which have a direct
link to the second list.
Did you recognize that you spend time on
things which have little or no consequence
to your performance? Plot the list of 10
things on an "Importance/Urgency" grid. You
need to concentrate on the "important &
urgent/non-urgent(therefore, planned)
activities.

5. PANELIST – BRANDON BURLING
“Building a schedule...and continually adding things on top of it.”

6. BRANDON BURLING
•
•
•
•
•
•
•
•
Father of two boys
T-Ball coach
Avid runner and slow-pitch softball player
Board Member and participant of Pekin Civic
Chorus
Die-hard St. Louis Cardinals fan
I'm also a member of the INTIX Wellness Task
Force and Chicago Conference committee
Full-time ticket office manager for the College of
Fine Arts at Illinois State University.
Box office manager for the Illinois Shakespeare
Festival

7. PANELIST – AMY CONSTANTINE- KLINE
“Staying
on task: I cannot stay on task without
lists. With so many things to do, thinking linearly is
the only way for me to get things done.”

8. AMY CONSTANTINE-KLINE
•
•
•
•
•
•
•
•
Mother of 1, wife of a UPS man with unpredictable
hours
Brownie Girl Scout leader
Part-time runner / yogi
Part-time Arts Consultant
During baseball season, I’m a part-time ticket seller
for the Pittsburgh Pirates. Who are better than the
Cardinals, no matter what anyone says.
Full-time patron services and marketing manager
for MCG Jazz in Pittsburgh
INTIX social media chair and wellness task force
chair and am now a newly elected board member.
INTIX Chicago programming committee

9. PANELIST – APRIL MOON
“At work and at home, my time is not my own”

10. APRIL MOON
•
Mom of 3. Aged 14,8,5.
•
Kids are active with the usual stuff: guitar lessons (1 kid), swim lessons (3 kids),
Taekwondo (2 kids), house league and select hockey (1 kid, 2 teams), figure skating (1
kid)
•
Husband works full time as Product Manager for a Ticketing Software company. His job
requires business travel.
•
OPTA- I have served as Executive and general Board member. Currently I am a link
between INTIX and OPTA.
•
INTIX- I am currently the Board liaison to the Education Committee. This committee is
responsible for conference content and producing 3 webinars per year.
•
I am an active Board member on a parent run daycare that manages a staff of 15, with
an annual operating budget of $700,000. I have been on the board for 10 years, and
have held
•
I sit on the Junior school Parent council. Responsible for running the Fun Fair, which is a
one day fundraising event for the school. It is the biggest source of revenue that we
have. I have ran it for 9 years. I have grown the earned revenue from $3,000 to $20,000.
•
High School Parent Advisory Committee member, in my first year.

11. APRIL MOON
•
Ticketing Services Manager. Been at MH/RTH for 16 years. Job description is
blurred. Generally I coach, hire, train full time staff and part time
supervisors. Manage, build, and work about 45 events per year. Responsible for
the execution of all events and promoter relationship thru the coaching of 3
Ticketing Services Coordinators who are solely responsible for show management
from on sale to settlement on the night of the event. Act as Industry insider or
specialist for department.
• Our department structure 2 managers
 6 full time staff with specific roles
 Ticketing System Analyst
 Group Sales and Membership Coordinator
 Staff Supervisor
 3 Event Coordinators
 6 highly skilled supervisors who work part time
 25 Customer Service Supervisors who work part time

12. BRANDON’S TIMELY ADVICE

13. BRANDON’S
TIMELY ADVICE
What Makes Time So Special?
Quotes
 “Time is the coin of your life. It is the only coin that you have and only you
can determine how it will be spent.” – Carl Sandburg
 “We must use time as a tool, not as a crutch.” – President John F. Kennedy
 “Regret for wasted time is more wasted time….” Mason Cooley

14. BRANDON’S
TIMELY ADVICE
We’re All Given The Same Amount Of Time
 Important to be effective with our time – not “busy”
 Non-renewable resource – once it’s gone, we can’t get it back;
it’s what we make of it that determines its value

15. BRANDON’S
TIMELY ADVICE
WHAT IS IT THAT WE ULTIMATELY WANT?

16. BRANDON’S
TIMELY ADVICE
How We Live Our Life Is Our Choice
o Important to discover what our “life purpose” is – what “calls
us;” forces us to do our job (and do it well),
o It’s up to us to choose what to do with our time (being that
it’s limited)
o What ultimately matters to us?
o “Find our rhythm” and get the
most out of the time that we
have (both professional and personal)

17. BRANDON’S
TIMELY ADVICE
3 Steps
 1) Discovery – Look at where we are now.
 2) Intention,- Make a plan to get where we want to be.
 3) Action – DO IT!

18. BRANDON’S
TIMELY ADVICE
And Schedule Everything!

19. AMY -- MANAGER,
MOM-AGER, WIFE-AGER

20. AMY -- MANAGER,
MOM-AGER, WIFE-AGER
Schedule Everything

21. AMY -- MANAGER,
MOM-AGER, WIFE-AGER
Get an App for Your Family Calendar

22. AMY -- MANAGER,
MOM-AGER, WIFE-AGER
COZI
Allows for family schedule, to do list, grocery list.
We can all see the items and it’s FREE!

23. AMY -- MANAGER,
MOM-AGER, WIFE-AGER
Team*Snap
I schedule my Brownie troop this way and even collect payments
from them and it’s (sorta) FREE!

24. AMY -- MANAGER,
MOM-AGER, WIFE-AGER
Schedule Appointments With Yourself
• Schedule exercise
• Schedule phone calls to doctors,
pharmacy, etc.
• Schedule reminders
“How did you get that done in 365 days
(10 minutes, 1 hour, 1 day etc)?”
“I used every single one of them.”

25. AMY -- MANAGER,
MOM-AGER, WIFE-AGER
Multi-task Things That Make Sense
Call recorder app:
Call Recorder or Record My Call.

26. AMY -- MANAGER,
MOM-AGER, WIFE-AGER
Single-task Items That Don’t Work
I cannot:
• Talk on the phone and write an
email at the same time.
• Have a conference call in the box
office.
• Listen to webinars and get other
things done.

27. AMY -- MANAGER,
MOM-AGER, WIFE-AGER
Streamline Office Techniques

28. AMY -- MANAGER,
MOM-AGER, WIFE-AGER
Turn Off
Email notifications: no bing bongs, no corner notifier, no mimes.

29. AMY -- MANAGER,
MOM-AGER, WIFE-AGER
Turn Off
• No social notifications
during working hours.
• Llama app

30. AMY -- MANAGER,
MOM-AGER, WIFE-AGER
Make your office comfortable for you.
Make it uncomfortable for others.

31. AMY -- MANAGER,
MOM-AGER, WIFE-AGER
Keep Calls Short
• Stand during the call.
• Start by announcing goals for the
call.
“Hi, April. It’s Amy. This won’t take long.
I wanted to talk to you about our INTIX
presentation. Do you have 10 minutes?”

32. AMY -- MANAGER,
MOM-AGER, WIFE-AGER
Have something in view to do next

33. AMY -- MANAGER,
MOM-AGER, WIFE-AGER
Take a Hint From Your
Dog
• He always knows when it’s
time to play, time to eat, time
to sleep.

34. AMY -- MANAGER,
MOM-AGER, WIFE-AGER
• Don’t read time
management books.
• If you have time to read
about time
management, then
you’re already a pretty
good time manager.

35. AMY -- MANAGER,
MOM-AGER, WIFE-AGER
No sitting
• Don’t sit down at
night until you are
done being
productive for the
day.

36. APRIL’S BALANCING ACT

37. APRIL’S
BALANCING ACT
Schedule Everything!
Sunday
Dec
Monday
Tuesday
Wednesday
Thursday
Friday
1
2
3
4
5
6
7
TSO 7:30pm
St Michael's 7:30
TSO 7:30pm
9-3 IM/tr EE
MH op-duty
Massey Hall
Roy Thomson
WGT
NGL 8
NGL 8
Saturday
Dala 8
Holiday Party
PT Supervisor
PT Supervisor
PT Supervisor
PT Supervisor
PT Supervisor
PT Supervisor
PT Supervisor
na
na
5-RTH bu
4- RTH duty
Ticketing Services Application
Analyst
5-bu
12-5 EM
4-RTH duty
9-5
Ticketing Operations and Customer
Relations Manager
open
12-TSO duty
3- WGT tr
9-2 tr prep
RTH op tr-12
9-5
12-TSO tr
10-6
9-5
9-5
9-5
9-5
9-5
9-5
Ticketing Services Coordinator
open
9-3
open
10:30-630
off
Group Sales and Membership
Coordinator
vac
vac
10-6
10-6
RTH op-2
open
Ticketing Services Manager
9-5 tr KM
8-3
10-5
12-WGT duty
10-3
9-5
10-6
10:30-6:30
9-5
9-5
10- 6
9-5
9-5
open
8-4
8
9
10
11
12
St Michael's 3pm
JLCO 8
Ticketing Services Coordinator
Ticketing Services Staff Supervisor
Dec
Massey Hall
Roy Thomson
WGT
PT Supervisor
PT Supervisor
PT Supervisor
PT Supervisor
PT Supervisor
PT Supervisor
PT Supervisor
TSO 3pm
TSO 8pm
14
Barra McNeils 8
12 tr - duty
Salvation Army 7:30pm
The Bad Plus 8
10:30-6:30 IM/LN
TSO mat duty
MH bu
9-5
11-TSO mat duty
10:30-6:30
9-5
9-5
9-5
9-5
open
4- RTH duty tr
MH bu tr
4-TSO eve duty
4- TSO duty
MH op-duty
Ticketing Services Coordinator
5-RTH bu
RTH op-12 tr
MH duty
MH op-bu tr
8-4
9-5
na
RTH op-4
10-6
Group Sales and Membership
Coordinator
9-5
9-5
off
9-5
MH open tr
3-WGT duty
9-5 tr
Ticketing Services Coordinator
Ticketing Services Staff Supervisor
TSO 2/8pm
open tr KM
Ticketing Operations and Customer
Relations Manager
Ticketing Services Coordinator
13
4- MH bu
Johnny Reid 7:30
9-5 LN
MH open
Ticketing Services Application
Analyst
Ticketing Services Manager
RTH op-TSO
9-5
12-RTH duty tr
off (14)
RTH op- duty tr
open
open
9-5
9-5
9-5
12- MH bu
10-5
8-4
8-2
open-3
8-3
RTH op-duty
3- MH duty
10-6
10-6
10-6
off (8)
9-5
8-4
10-6
9-5
9-5
3- RTH bu

38. APRIL’S
BALANCING ACT
LIVE BY THE CALANDER AT
WORK AND AT HOME!

39. APRIL’S
BALANCING ACT.
Time For You
Book lunch in your calendar everyday
and take it away from your desk!

40. APRIL’S
BALANCING ACT.
Time With Others
Book coffee breaks and invite people to go with you. This will
keep you accountable to your breaks!

41. APRIL’S
BALANCING ACT.
Make to do lists and review them often

42. APRILS
BALANCING ACT
Time Well Spent
Create your work target list for tomorrow
as the last task that you do today!

43. APRILS
BALANCING ACT
Use Technology!

44. APRILS
BALANCING ACT
Engage, Coach and Delegate at Work and
at Home. It Takes A Village…..

45. APRIL’S
BALANCING ACT
Delegation is a cross-training tool!

46. APRIL’S
BALANCING ACT
Do what is important first!

47. APRIL’S
BALANCING ACT
O.K. To Say No
If you have to say no, follow it up with a suggestion of when you
could fit the task into your schedule or suggest a resource that
can complete the task!

48. APRIL’S
BALANCING ACT
Take A Leadership Role
Assign age appropriate jobs at home with all kids.
Co-lead and co-parent.

49. APRIL’S
BALANCING ACT
Family Structure
You cannot change or reorganize your family structure.
Use it to your advantage.

50. APRIL’S
BALANCING ACT
Double Dip… Always

51. APRIL’S
BALANCING ACT
Keep your task lists close!

52. APRIL’S
BALANCING ACT
Squeeze Out Every Minute
Grocery shop on your lunch hour.

53. APRIL’S
BALANCING ACT
5 Minute Break
Focus on any task that can be completed
while you wait for others!

54. IN CLOSING

55. IIN CLOSING
Taking Charge – It’s All In the Planning!

56. IN CLOSING
10 Thing To Remember About Time
1) Choose how to spend your time wisely.
2) Tackle tasks quickly, do not procrastinate.
3) If you feel procrastination creeping in, research new ways to get
things done.
4) Dispose of tasks that cause clutter and hamper your progress.
5) Delegate whenever possible.
6) Promote yourself to leader.
7) Practise effective leadership at all times.
8) Build a network of contacts and resources to help you out.
9) Employee different strategies to suite your needs at different
times.
10)Keep an open mind to new ways of doing things.

57. In Closing
WORK TOOLS
1) Trello - free web-based project management
application
2) Hootsuite - social media management system
3) Todolist - online task management
4) TimeDriver – appointment scheduler
5) Rescue Time – keep track of where you (or your
team) are spending your time each day.
6) Pen and Paper – write it down

58. IN CLOSING
10 Things To Remember about Life
1)
2)
3)
4)
Your state of mind is entirely up to you.
Spend time doing what makes you happy, joyful, fulfilled.
Plan for what you want to happen.
Monitor what you think and do, and make changes if you want to
achieve better results.
5) Learn something new every day.
6) Try something new every day.
7) Have fun.
8) Hone the abilities of your unconscious mind.
9) Be open-minded and flexible.
10) Determine the personal benefits of everything you do and use
these to motivate you to greater results.

59. IN CLOSING
Life Tools
1) Google Calendar
2) My Fitness Pal - keep track of workouts and
calories
3) ConZentrate:Om Meditation - reduced stress and
better concentration.
4) Remember the Milk – reminders from to-do list
5) Bill Tracker - stay on top of your bills
6) Whiteboard or Chalkboard

60. IN CLOSING

61. IN CLOSING

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No Time? Yes Time!