myintellidesk is an intelligent help desk cloud service that can solve tickets automatically and provides a user-friendly portal for filing and tracking issues. It offers ITIL-based workflows across five service desks for incident, request fulfillment, problem, change, and knowledge management. myintellidesk also provides mobile convenience, intuitive knowledge bases, dashboards and reports, and seamless integration with Kaseya for remote control and automation. It is available in essential and advanced packages at low introductory rates for small and medium-sized enterprises.

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2. 1 Solves tickets on its own
With myintellidesk’s IT Self-Service, you get to improve
your SLA, and save time and money through its capability
to resolve service requests such as password resets and
software requests - automatically and unmanned.

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Solves Tickets on its Own
User-friendly Portal
ITIL-based Workflows
Easy Configuration
Mobile Convenience
News and Articles
Intuitive Knowledge Base
Single Pane of Glass
Dashboards and Reports
Enterprise-grade, yet Priced for SMEs
myintellidesk is an intelligent help desk cloud
service that can solve tickets on its own, and
here are the 10 things you’ll LOVE about it!
myintellidesk is created to help IT organizations
deliver IT services faster and more efficiently.

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User-friendly Portal
ITIL-based Workflows
Easy Configuration
myintellidesk’s user portal makes filing, tracking
and approving issues and requests really easy and
downright simple.
myintellidesk’s features 5 service desks, all of which
are developed after ITIL-based workflows:
myintellidesk comes with the “Configurator”, a
customized Kaseya module by Network Manager,
that can easily customize service desk Pools, Cat-
egories, and SLAs, as well as your portal’s logo,
themes and articles.
Incident
Request Fulfilment
Problem
Change
Knowledge Base

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5 Mobile Convenience
News and Articles
Intuitive Knowledge Base
myintellidesk’s user portal has a News and
Articles feature which keeps your employees updated
about any announcement, schedule, or event of the
company.
myintellidesk’s offers an intuitive knowledge base
that displays possible solutions to users concerns
as they file their tickets.
myintellidesk offers a
convenient and hassle-free
mobile facility to accept
resolutions, and approve
requests (for managers).

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Single Pane of Glass
Dashboards and Reports
Money Back Guarantee
myintellidesk utilizes the Kaseya Automation Desk
for the processing, management, and resolution of
requests.
myintellidesk offers systematic and carefully
designed dashboards and reports to proactively
monitor and manage SLAs and performance.
We’re confident that you will love myintellidesk. However, in
case you are not happy with the service, we will refund* the
amount equivalent to your unused months - no questions asked.
myintellidesk, through its seamless integration
with Kaseya, can offer your engineers an efficient
single pane of glass management. It can provide
visibility and access to inventory*, system logs*,
the world’s fastest remote control*, and automation
to solve IT requests fast and easy.
*requires Kaseya agents which are sold separately
*Please see service agreement.
Applicable only to those who availed of the annual subscription.

7. 4F 818 Building, 818 A. Arnaiz Ave.,
Makati City 1223 Philippines
+632.856.7048 | info@nmiph.com
www.nmiph.com
10 Enterprise-grade, yet Priced for SMEs
Contact Us
myintellidesk offers cloud-based packages -
Essential and Advance - at unbelievably low
introductory rates.*
**Get as much as 2 MONTHS FREE when you pay for 1 year
i.e. pay PhP100,000 instead of PhP120,000 for a year’s
subscription of Essential.
*Introductory offer valid until 31 January 2016.

8. 4F 818 Building, 818 A. Arnaiz Ave.,
Makati City 1223 Philippines
+632.856.7048 | info@nmiph.com
www.nmiph.com