Nilanjan Paul has over 10 years of experience in market research, translation, and the banking and Oracle industries. He has held roles in customer and supplier creation, order administration, shipment verification, and expense reporting at Oracle India Pvt Ltd. Paul is proficient in Chinese and English and has a Master's degree in Chinese Language and Literature from Visva-Bharati University.

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NILANJAN PAUL
44c/2,1st Cross 1st main
Nayathappya layout, Bannerghatta Road
Arekere, Bangalore –560076, India
.
PROFESSIONAL PROFILE:
Over 10 yrs of experience in the areas of Market Research ,Translation, Banking industry
.Customer & Supplier creation, gradation ,bank details on Trading Community Architecture on
ERP. Post-sales support and solutions to the Oracle customer. Demonstrated abilities in
completing audit assignments & acquisition assignments within time budgets & calendar
schedules while handling multiple tasks. An effective leader with proven abilities in leading
teams during Quarter end, training and guiding team members and enabling knowledge sharing
among the team.
WORK EXPERIENCE
I carry 8 years 9 months of BPO industry experience in India,Oct’2005 to till date
I carry 1 years of Banking Industry Experience in India(as associate of (Citi Bank NA)-Oct’2002
to May’2003
I carry 6 months of Market Research and Analytical Experience in Indian Market Research
Bureau(IMRB)August’2001 to Sep’2002
Organization : Oracle India Pvt Ltd
Poisson: : Senior Analyst with Global process.
Department : Version-Update (APAC)
Responsibilities Handled
Version Updates is a division of Customer Operations which is responsible for
Post-sales support and solutions to the Oracle customer base.
This involves resolving post-sales non-technical customer inquiries via phone and electronic
means.
Department : Shipment Verification
Responsibilities Handled
This is the last line of verification on the contracts and orders booked. The process mainly
involves identifying the discrepancies in contracts and the orders booked above $500k and
fixing such deals with corrective measures before the quarter end. Working with Order
Administration team simultaneously to book orders
Department :Customer Data Creation
Responsibilities Handled
Create Account for the various customer.Updaing the shipping address and contact details .
Translation for Primavera actuationst
Responsibilities Handled
Help on acquisition like merges, translation, customer creation.
(Mobile.):+ 919986155333
Email:
paulnilanjan09@gmail.com

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Department :Travel & Expanse Team-Accounts Payable(APAC and US)
Responsibilities Handled
 Involved in getting trained on expense reporting process for all APAC Expenses from
DPO, Shared Service Centre and subsequently giving training to our team members.
 Responsible for processing web expense claims of all Oracle employees for the region of
APAC.I am the single point of contact for Taiwan expense reports.
 Responsible for auditing and processing of manual expense claims for all oracle
employees for the region of APAC,USA and LAD holding all trouble shooting
regarding payments through local country bank
 Retain overall responsibility and manage the workflow.
 Responsible to run, upload & validate the corporate credit card transactions reports on a
daily basis.
 Handling ,indexing of scanned web expense images to the respective expense
reports submitted by employees, reconciling the receipts submitted as supporting
documents to the web expense claims, audit expense reports in expense reporting module
and by making sure the expenses claimed by employees is adhered to Oracle expense
policy.
 To Export & Validate all the processed expense reports through expense reporting
module to the accounts payable module on a daily basis, with the local country finance
person & accounts payable for smooth payments.
 To solve all the employees service requests and email queries raised by employees
through service portal module.
 Responsible for Reconciliation of expense reports for all USA,Canda,Lad region and
reconciliation of Cash Management items open in the GL books.
 Delegate work to the team members and monitor their performance through load
allocation for Purchasing,Expense and Invoices, coaching, mentoring and a single point
of contact for Escalation queries, calls.
 Support the team and provide guidance when/whereever appropriate.
 Ensure ‘best practices’ are adopted and conduct team meetings in the absence of the team
leader.
 Worked on UAT Testing for Reporting tools on the implementation of the Project on
OBIEE tools on the functional aspect.
 Travel Advance recovery Project. Recover the pending amount from oracle employee
taken as advance .
 Working As a acting Team Leader from May-2014 till date.
Previous Work Experience
Worked for a Multinational Travel Agency as a Trainee Executive.
Worked as Chinese Translator/Interpreter in Exhibitions and Trade Fairs, like India Wood-2004,
Bangalore, 5th to 10th Feb-2004
As a freelancer did technical and commercial translations from various reputed government and
private organizations.
EDUCATIONAL QUALIFICATIONS
Masters in Chinese Language and Literature from Visva-Bharati University, year 2005
Bachelor of Arts in Chinese Language and Literature from Visva-Bharati University, year-2001

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Passed 10+2 in the yeas 1995-97.
Computer Skills:
Worked with Chinese software like “Zhong Wen Zhi Xing”, “Rich Win” and “Dong Fang Kuai
Che”. I can also comfortably type in Chinese traditional & simplified characters.
Knowledge & Working experience in MS office(Word, Excel, PowerPoint) .
Knowledge of the oracle application 11i (order administration), newly launched R12 Oracle
Application(Order administration and Accounts Payable).
PERSONAL DETAILS
Date of Birth : 30TH March,1977
Marital Status : Married
Languages known : Chinese, English, Hindi, Bengali , Nepali
NILANJAN PAUL