1. Personal Details
Name: Nick Prokaza Age: 27
Nationality: British Date of Birth: 03/10/1988
E-Mail: nickprokaza@gmail.com Mobile: 07462 917394
Profile
An energetic individual working for blue chip companies who is keen to provide usable solutions for operational
colleagues whilst developing further in the IT logistics industry. Having utilised different warehouse ecommerce
applications including JDA’s Red Prairie and MetaPack’s delivery management application, I seek to continue
to provide on time solutions using my experience and best practice. I have a breadth of IT and non-IT skills
where my assets lie within testing, interacting with stakeholders and peers, and understanding the technical
nuances of a variety of warehouse management systems linked with MetaPack.
Key Skills
 Excellent testing skills.
 WMS & Metapack configurations.
 Excellent time management skills.
 Excellent communication skills.
 Presenting to stakeholders.
 Full project lifecycle experience.
 Third party support management.
 Team Management
May 2016 – September 2016 Marks & Spencer Castle Donington
Senior Test Analyst
 Creation of project documentation such as test strategy, schedules, exit reports and test scenarios
 Identifying test scope during the design period of the project
 Reporting test progression to key stakeholders Inc. 3rd Parties
 Validation of test results.
 Issue management and tracking
 Management of UAT
 Co-ordination of the test teams priorities.
 Execution of test scripts via ALM (HP Quality Centre)
 First line support during Hyper Care
Additional Role Information: -
My project at M&S involved upgrading their bespoke MetaPack environment to the standard SaaS solution.
The project required multiple phases of testing which I co-ordinated and required engagement with numerous
areas of the business and 3rd parties to facilitate an issue free go-live. One of my pre-requisites of going live
was the approval by M&S’s Test Assurance governing body. I achieved approval with the highest score of
confidence (a green light,) a score that had not been given previously to any other project.

2. Previous Employment Detail
January 2016 – May 2016 Clipper Logistics for clients including John Lewis, Antler & Go
Outdoors, Brighouse, UK
Business Analyst
 Eliciting and analysis of business requirements.
 Creation of project documentation such as design specifications and change requests.
 Communicating agreed changes to the project and non-project IT work streams and operational colleagues.
 Planning and supporting operational changes during the Go Live phase.
 Supporting the production of user guides documents for training super users and IT support.
 Assessing the level of support required within the operation and Clipper IT to support changes and to flag
up concerns to IT Support Desk Manager.
 Liaison between clients and software developers/third parties during project implementation and ongoing
support phases to ensure technical compatibility and operational user satisfaction.
 Assisting developers through designing, testing, maintaining, and supporting client initiatives.
 Mentoring members within the Clipper Support Team by developing their knowledge in order to successfully
support changes.
Additional Role Information: -
Along-side of my responsibilities as a business analyst, I am also involved in change management. I have
blended my skills with elements of project management to deliver smaller changes within the business.
Travelling has become common with each site having different WMS systems and Metapack configurations,
my experience of how WMS & Metapack can be utilized has increased greatly.
August 2014 – December 2016 eBay Enterprise, Oldham, UK
IT Implementation & Quality Assurance Analyst
 Mentoring colleagues through existing IT solutions and eBay best practices.
 Management of client integrations into the PRIAM WMS & Metpack for UK Fulfilment.
 Management and maintenance of the WMS and third party applications.
 WMS configuration and version control/management.
 Second line support for WMS.
 Management of testing and deployment of new software releases and changes.
 Supporting the prioritisation of change requests.
 Training support to IT support staff and Training Team.
 Created service groups within Metapack linking to PRIAM WMS.
 Setup carrier configuration within Metapack linking to service groups and distinguishing their services.
 Setup the service costs within each carrier within Metapack.
 Setup user management configuration within Metapack.
Additional Role Information: -
I have completed full project life cycles including seven client launches and migrations. I worked closely with
our WMS provider using my past experience within an ecommerce site to aid in the design of new WMS
functionality identifying gaps and providing clear work definitions helped to ensure accurate delivery of project
requirements and to steer future development.
I found it beneficial to hold stakeholders meetings to garner their thoughts and define the appropriate work
approach. Learning a new WMS and becoming the SME greatly improved my understanding of how different
WMSs behave, which in turn provided me with a wider understanding of the advantages and limitations of
different WMS/Metpack configurations I have experienced. This, I believe is crucial when
developing/prioritising enhancements and change requests.

3. February 2012 –July 2014 Debenhams Ecommerce for DHL, Sherburn in Elmet, UK
IT Test Analyst
 Testing for e-commerce warehouse operations.
 Regular maintenance of WMS Red Prairie Despatcher (see additional role information).
 Regular maintenance of third party Application Metapack (see additional role information).
 Providing first line support by evaluating and escalating system issues or incidents to the correct level using
issue management software
 Creation and management of test scripts.
 SIT/UAT testing any modifications or software that is to be implemented into the Production system.
 Analysis of standard operating procedures to identify improvements.
 Training of new and current staff to the basic or advanced levels on the WMS and other third party
applications.
 Problem solving any issues that will impact the businesses service level.
Additional Role Information: -
In additional to my additional duties I was involved 1st line support, running reports on JDA and ensuring
customers’ orders were interfaced from our middleware. I ran reports for operational management regarding
aged orders and move tasks in breach of SLA's. Problem solved any orders that had become an issue within
JDA and maintained records on Metapack and correcting consignments. I carried out new system
configurations which included the creation of new locations, pick faces, move tasks and pick sequences.
I worked as part of the team in partnership with JDA to deliver an auto packaging machine project, which in
turn gave me insight into how software development life cycle is structured. As part of the overall project the
team travelled to JDA in Bracknell to complete FAT.
The team and I identified numerous efficiencies that went through to be standard practice in the warehouse.
One example implemented was barcode picking. Allowing users to scan into their next task rather than
navigating the menu screens on the RDT improved units/hour by decreasing gun inactivity.
A second example was shortening the packing sequence by re-configuring screens and auto populating text
fields shortening the time it took to pack a parcel by fourteen seconds.
IT Skills
JIRA
ALM (HP Quality Centre)
Seagull Scientific – BarTender barcode labels
Zebra – barcode labels
RDT Intermec/Motorola configuration
WMS Red Prairie Despatcher
WMS PRIAM
WMS PKMS Manhattan Associates
MetaPack Delivery Manager