This session will teach you how SLATE did effectively implement NGCC’s integrated service delivery model for a Large Career Center.

1. Next Generation Career Center
Practical Applications For
A Large Career Center

2. SLATE’s NGCC Model
We will share SLATE’s Best Practices in:
 Customer Flow
 Assessments/Product Box
 Toolbox Training/Staff Development
 Tracking/Quality Assurance
 Helping Staff Cope With New Stresses
 Service To Populations With Special Needs

6. Six Core Areas:
1. Staff Assisted Job Search Services
2. National Career Readiness Certificate
3. Assessments
4. Workshops
5. Resume Development Assistance
6. Training

7. Skills Upgrade & Community Referrals
 On-The-Job Training
 Work Ready
 FastTrac
 Incumbent Worker Training
 Go Network/ Bounceback
 Business Person’s Between Jobs
Job Search Assistance Job Clubs
 Job Leads  Occupational Specific Clusters
 Job Referrals  Guest Speakers
 Job Development  Courtesy Interviews
 Job Matching  Job Shadowing
 Applicant Pre-screening  SETS Networking
 Recruitment Events  SLJM Boot Camp

8.  Agency Wide and Team Meetings
 Staff Feedback
 Team Mentoring
 Current Issuance Updates
 Feature a Product of the Month
 Set Benchmarks

9.  Not In Toolbox It Didn’t Happen
 Toolbox Clickology
 Core/Intensive/Training Services
 Customer Engagement to extend
core enrollment dates
 Service Mix of the Six Core
Product Box Areas
 Program/Staff Metrics
Development

10.  Open Door Policy
 Employee Assistance Program (EAP)
 Retraining – Webinars – Staff Development
 Team Meetings
 Team Mentoring

11.  In-House Services (i.e. Equipment, Materials)
• Overview DVD with Signing
• Ubi-Duo
• TTY Relay Phone System
• Magnified Computer Screen & Large Keyboard
 Language Select Telephone Interpreting Services
 Community Partners
• MERS/Goodwill
• Independent Center
• JESS

14. Stacey Fowler
Adult Services Manager - Skills/Jobs Team Leader
SLATE MO Career Center - Downtown
1520 Market Street, 3rd Floor, Ste., 3029, St. Louis, MO 63103
(314)-657-3523 Fax (314) 589-8027
E-mail: sfowler@stlworks.com
Website: http://stlouis-mo.gov