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NEW PR - HOW
TECHNOLOGY INFLUENCED
BUSINESS COMMUNICATION
ANNA MIOTK, PHD
THE CARDINAL WYSZYŃSKI UNIVERSITY IN WARSAW
9TH INTERNATIONAL SCIENTIFIC CONFERENCE OF FACULTY OF MANAGEMENT
CRACOW UNIVERSITY OF ECONOMICS
1ST JUNE, 2017
4 MAIN ISSUES OF THIS PRESENTATION
CONTENTS
• Technological changes
• Media trends
• Shift in business communication models
• The old and the new PR
JANUARY, 2002
MY DESK
DECEMBER, 2016
MY DESK
WHAT HAS
HAPPENED BETWEEN?
FASTER BROADBAND
INTERNET TECHNOLOGY DEVELOPMENT
CHEAPER COSTS OF ACCESS
CLOUD COMPUTING
INTERNET IS IMPORTANT MEDIUM
GLOBAL PENETRATION OF INTERNET INCREASES
CRISIS OF TRADITIONAL MEDIA
CHANGES IN THE MEDIA MARKET
SOCIAL MEDIA INCREASES
DEVELOPMENT OF SOCIAL ADVERTISING
PARTICIPATION CULTURE
CONSUMER BECOMES PROSUMER
• Content sharing
• Help
• Discussion
• Clearness
• Being human
• Being authentic
• Possibility to influence others
CHANGES IN BUSINESS COMMUNICATION MODEL
CONSUMERS INTERACT WITH BRANDS
INDIRECT CONTACT
• Brands representatives
communicate with consumers
indirectly
• Decisions consultations
• Client service
• „Crises” and crises
COMPANY BECOMES AN EDITOR
OWNED MEDIA
DONEC QUIS NUNC
VIRTUAL CONTACTS, TEAM WORK AND ANALYTICS
CONTACTS TEAMWORK
ANALYTICS
DAVID MEERMAN SCOTT
THE OLD AND THE NEW PR
Old PR New PR
Buzz traditional media
traditional media and social
media
Communication with the
consumer
press releases
social media and taking part
in consumers' discussions
Issues only important ones
different, but connected with
organization's activity
Contents of press releases experts' quotes
searching for influencers'
support
Language Industry jargon simplicity and intelligibility
Evaluation press coverage diverse analytical tools
Difference between PR and
marketing
clear unclear
DONEC QUIS NUNC
BUT HAS EVERYTHING
REALLY CHANGED?
RELATIONSHIPS STILL IMPORTANT
REAL PRESENCE BUILDS PERSONAL CONTACT
THANK
YOU!
A.MIOTK@UKSW.E
DU.PL

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