Bare Excellence is a Kenyan consultancy company founded in 2013 to offer hospitality support services to hotels, restaurants, bars, and retailers. They provide customer evaluations, concept development, system and process implementation, and training. Their team of consultants help clients with audits, new business concepts, and establishing standard operating procedures. Bare Excellence aims to help hospitality businesses deliver excellent customer service and achieve their financial goals.

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O u r C o m p a n y
O u r F o c u s
L e a d C o n s u l t a n t s
O u r D i r e c t o r s
O u r C l i e n t s
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01 02Our Company
Bare Excellence is a consultancy company that
offers local hospitality support to upcoming, new
and established hotels, restaurants, bars and
retail outlets. Taking the hard work to achieve
our clients’ service and financial goals, we strive
to make a success of every project.
The company set up in 2013, was founded by
two passionate career hoteliers, Reuben Kagai
and Wallace Waweru who felt that the local
hospitality scene needed local hospitality solutions.
Our Focus
1. Customer Evaluation
2. Concept Development
3. System and Process Implementation
4. Training and Recruitment

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1. Customer Evaluation
Bare Excellence offers customer evaluation
through mystery audit services for existing
hospitality establishments – hotels, restaurants
and bars as well as retail outlets.
Our mystery audits are carried out by trained
mystery auditors who will interact with our clients’
staff during everyday customer satisfaction and
customer service situations. Their reports give our
clients unbiased and accurate feedback. Using
their eyes our clients are able to see both what
their establishment is doing well and where
additional training or investment is required.
Each of our clients’ mystery audits are customized to ensure their
unique requirements are met so as to give the objective analysis
required for successful results!
We conduct three types of audits as detailed below;
Customer Service Audit
This will audit your establishment’s customer service delivery, we
will send our trained mystery auditors as ‘undercover’ customers to
analyse your services, products, controls and facilities (from an average
customers perspective) and from the reports generated, we will be
able to assist you to know where you stand in your customers eyes
and identify areas for improvement.

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Internal Audit
This will audit your establishment’s internal processes,
we will send our trained mystery auditors as an
‘undercover’ employee to analyze your teams’ way
of working, underlying feelings, general treatment
and procedure adherence over a period of time.
In this way the heart of the establishment gets to
be heard, this will assist you to know where you
need to train, recruit or reward with no bias.
Benchmark Audit
This will audit your establishment’s competitors,
we will send trained auditors as ‘undercover’
customers to analyse how you compare to your
competitors services, products, controls and
facilities (from an average customers perspective).
The benchmark audit allows you to hear an unbiased opinion of
what your competition is doing from a customers’ perspective and use
this information to benchmark your establishment against competitors.
2. Concept Development
Bare Excellence with a team of talented consultants will formulate
new establishments through creative ideas for a competitive final
product. The creation of a Bare Excellence concept is driven by
our clients’ vision, modern trends, local market demands and value
for investment.
The concept would broadly include:
Architectural design and structure – identification of the most
suitable product to develop on the identified site.

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3 year projected plan – revenue & cost budgets,
sales & marketing strategy, staffing requirements
& cost, capital investment recurrent requirements.
Operating equipment – kitchen fit out, furniture
& fittings, lighting & entertainment solutions and
communication systems.
Management overview – standard operating
procedures, food & beverage product, room
product, support activities (conferencing, children
games, groundhire options – weddings, private
parties etc), establishments information system
(point of sale systems, accounting &procurement
systems), maintenance contracts and security systems.
Competitor analysis - Analyze existing competitive facilities and
research any future changes (to the extent this information is available)
to ascertain market share for the proposed establishment.
3. System and Procedure Implementation
Bare Excellence provides workable solutions for establishments in
line with international and local industry standards. These are created
to directly influence the ability to deliver an exceptional service
experience and to impact the establishments overall consistency
and performance.
System Development & Impmementation – we create systems
designed for each establishment from Point of Sale, Reservation
and Front Office, Finance including procurement enabling efficient
service provision and daily operations.

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Procedure Development & Implementation
These are carefully crafted manuals that form the
base of daily operations. Commonly referred to as
Standard Operating Procedures, the manuals will
define the establishment’s service essentials and
managerial standards.
Training and Recruitment
Bare Excellence training section was formed in
response to skills shortages, and our aim is to
develop and train personnel in the industry,
raising standards and raising our clients’ team
performance and confidence. Courses and learning
programmes are available to all levels of operational
staff, and managers, with emphasis on quality and
efficiency.
Trainings are based in Nairobi, however geographical
location is not an issue, whether our clients are
based in Nairobi or any other county, we can provide
a suitable high quality training course tailored to
your needs.

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Lead Consultants
Wallace Githegi
Wallace Githegi is a seasoned hotelier with over
10 years work experience in the hospitality industry
throughout East Africa in Rooms Division and
Food & Beverage Management. He is passionate,
results oriented and a great team leader.
Bare Excellence prides itself in identifying and
assessing outstanding hospitality professionals
and recruiting them into roles anywhere in the
region. We understand that hospitality superstars
may be satisfied with their current employers and
will only move for a great opportunity. Finding
this prized candidate is not easy, but it’s what
we do well.
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Reuben Kagai
Reuben Kagai is a passionate hotelier and innovative
visionary with strong analytical, diplomatic and
interpersonal skills geared towards guest oriented
solutions and financial success. He has over 11 years’
experience in the hospitality key being in system imple-
mentation, renovation projects as well as transition/
opening of new properties.
Through his success from working in Lodges,
Resorts and City Hotels throughout the region
with companies such as the Serena Group,
Fairmont Hotels & Resorts, Tamarind as well as
Wines of the World, he has vast hands-on
experience in adapting to different environments
and leading teams to achieving results.

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Reuben adds to the team work experience from Sarova
Hotels, Fairmont Hotels & Resorts East Africa, InterContinental
Hotels, Muthaiga Country Club and more recently Capital
Club East Africa
Bare Excellence Board of Directors is a team of professional individuals with over
38 years’ of combined experience from the hospitality, sales & marketing and the
banking industries.
Their role is to guide Bare Excellence to achieve its overall business strategy
ensuring financial success and client retention. The Board of Directors also serves
the role of consulting on different projects to ensure our clients get a diverse and
holistic solution.
Our Directors

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05 Our Clients
White Rhino Hotel, Nyeri
Chaka Ranch Leisure Park, Nyeri
Urban Grind Coffee & Grill, Nairobi
Secret Garden Café, Nairobi
Eden Gardens – Kisaju Project Kitengela
Office Furniture, Nairobi
Gembug Commercial Agencies, Nairobi
Kibo Slopes, Loitoktok
7 Degrees, Bar Restaurant & Lounge, Nairobi
06Our Contacts
Physical Address
5th Floor Kimathi House, Kimathi Street,
Nairobi, Kenya
Postal Address
P.O. Box 52838 - 00100
Valley Arcade, Nairobi - Kenya
Telephone Contacts:
020 - 251 2864/ 0727 - 788 691/
0737 - 311 939
Email: info@bex.co.ke
Website: www.bex.co.ke

12. 5th Floor, Kimathi Hse, Kimathi Street • P. O. Box 52838 - 00100, Nairobi - Kenya
Telephone: +254 20 251 2864, +254 727 788 691, +254 737 311 939
info@bex.co.ke, www.bex.co.ke