Network Call Redirect is a feature that redirects calls to alternate locations during outages, busy signals, or when agents are unavailable. It can route calls based on trunk group, type of service, individual phone numbers, or IP-based services. This improves call completion rates for both inbound and outbound calls. Network Call Redirect supports various facilities and protocols and can overflow calls to US or international locations.

1. Network Call Redirect is an advanced feature set that
redirects calls to another location(s) during outages, busy
conditions, or when agents are not present to handle
calls. This is a call-by-call feature that can be used with
LEC, ISDN, or non-ISDN access facilities.
A network manager has a number of choices of why,
where, and how to redirect calls based on trunk group,
type of service (both inbound and outbound), individual
toll-free/DID number(s), IP Toll Free (IPTF) and IP
Interaction Voice Response (IPIVR) services to provide
seamless routing and overflow for both TDM and
SIP end-points.
Network Call Redirect (NCR) can help to improve
<<VZClientNameShort>>’s call completion ratio for both
inbound and outbound services.
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third parties except by written agreement.
Our Network Call Redirect features include:
• Switched Access Facilities (ANI).
• Ring No Answer.
• ISDN Cause Codes.
• Network Call Redirect ISDN User Part (ISUP)
Cause Values.
• Invoicing Enhancements.
• Enhanced Routing Configurations.
• Overflow Granularity.
NCR can be used with Toll Free and Long Distance
Outbound. It works with both Verizon and LEC
access facilities and can overflow to a U.S. or
international location.
Your Verizon representative can provide
you with additional information upon request.
Network Call
Redirect (NCR).