Case Kuopio Living Lab - Sosiaali- ja terveydenhuollon ympäristöt uusien innovaatioiden tukena
Digitaalisaatioasiantuntija Arto Holopainen
Projektipäällikkö Pauliina Kämäräinen
22.5.2018, Jyväskylä
Sosiaali- ja terveydenhuollon ATK-päivät
Mitä tutkittiin?
Pirkanmaalaisten startup-yritysten määrä ja laatu
Kehitysaste käyttäen lean-startup periaatteen mukaisia yrityksen kehitysvaiheita (Steve Blank, 2005)
Toimiala
Erikoisosaamisalue
Kasvuvauhti, liikevaihto ja työllistäminen
Liiketoiminnan kehittämisen tarpeet
Miksi tutkimus tehtiin?
Jotta taloudellisesti potentiaaliseen startup-toimintaan liittyviä päätöksiä voidaan tehdä ja tuottaa palveluita niiden liiketoiminnan vauhdittamiseksi, tulee startupeista olla paremmin tietoinen.
Miten tutkimus tehtiin?
Tarkastimme yli 300 yritystä
Joista 187 validoitui kontaktoitavaksi tutkimusta varten
117 saatiin tutkittua kyselylomakkeen avulla
Verkkolehti ja sosiaalinen media CSC:n sisältömarkkinoinnin työkaluinaHeta Koski
Miten oma @CSC-verkkolehti ja sosiaalinen media toimivat CSC:n sisältömarkkinoinnin työkaluina? Miten ohjeistamme asiantuntijoitamme ja johtoamme osallistumaan sosiaalisessa mediassa?
Esitys valtionhallinnon viestintäasiantuntijoiden vierailulla CSC:llä 17.3.2015.
Mystes Oy:n järjestämän DigiAamun teemana oli digitalisaatio ja digitaalinen asiakaskokemus. Tässä esityslista:
Maailma muuttuu - voittaako digitalisointi vai digitalisaatio?
Panu Kause / Necorpoint Oy
Asiakaskokemuksen digitalisoituminen
Aleksi Grym / Hublet Oy
Digitaaliset lääkäripalvelut
Heli Tuoriniemi / Klinik Finland Oy
Kaupan digitaalinen asiakaspolku
Antti Ekonen / Gigantti Oy Ab
Mille pohjalle rakennat digitaalisen liiketoiminnan?
Erno Lahtinen / Mystes Oy
Case Kuopio Living Lab - Sosiaali- ja terveydenhuollon ympäristöt uusien innovaatioiden tukena
Digitaalisaatioasiantuntija Arto Holopainen
Projektipäällikkö Pauliina Kämäräinen
22.5.2018, Jyväskylä
Sosiaali- ja terveydenhuollon ATK-päivät
Mitä tutkittiin?
Pirkanmaalaisten startup-yritysten määrä ja laatu
Kehitysaste käyttäen lean-startup periaatteen mukaisia yrityksen kehitysvaiheita (Steve Blank, 2005)
Toimiala
Erikoisosaamisalue
Kasvuvauhti, liikevaihto ja työllistäminen
Liiketoiminnan kehittämisen tarpeet
Miksi tutkimus tehtiin?
Jotta taloudellisesti potentiaaliseen startup-toimintaan liittyviä päätöksiä voidaan tehdä ja tuottaa palveluita niiden liiketoiminnan vauhdittamiseksi, tulee startupeista olla paremmin tietoinen.
Miten tutkimus tehtiin?
Tarkastimme yli 300 yritystä
Joista 187 validoitui kontaktoitavaksi tutkimusta varten
117 saatiin tutkittua kyselylomakkeen avulla
Verkkolehti ja sosiaalinen media CSC:n sisältömarkkinoinnin työkaluinaHeta Koski
Miten oma @CSC-verkkolehti ja sosiaalinen media toimivat CSC:n sisältömarkkinoinnin työkaluina? Miten ohjeistamme asiantuntijoitamme ja johtoamme osallistumaan sosiaalisessa mediassa?
Esitys valtionhallinnon viestintäasiantuntijoiden vierailulla CSC:llä 17.3.2015.
Mystes Oy:n järjestämän DigiAamun teemana oli digitalisaatio ja digitaalinen asiakaskokemus. Tässä esityslista:
Maailma muuttuu - voittaako digitalisointi vai digitalisaatio?
Panu Kause / Necorpoint Oy
Asiakaskokemuksen digitalisoituminen
Aleksi Grym / Hublet Oy
Digitaaliset lääkäripalvelut
Heli Tuoriniemi / Klinik Finland Oy
Kaupan digitaalinen asiakaspolku
Antti Ekonen / Gigantti Oy Ab
Mille pohjalle rakennat digitaalisen liiketoiminnan?
Erno Lahtinen / Mystes Oy
Aula Research Oy toteutti Motivan ja Valtioneuvoston kanslian toimeksiannosta kyselytutkimuksen kokeilukulttuurista Suomessa sekä Kokeilunpaikka.fi -palvelun tunnettuudesta, maineesta ja vaikuttavuudesta
Kyselyn tarkoituksena oli selvittää Kokeilunpaikka.fi -palvelun käyttökokemuksia ja kehitystarpeita sekä sitä, miten palvelun sidosryhmät suhtautuvat kokeilukulttuurin edistämistoimenpiteisiin Suomessa
Kyselytutkimuksen otos kerättiin aikavälillä 20.2.2018 – 13.3.2018
Otos kerättiin monikanavaisesti internet-pohjaisella kyselylomakkeella, johon vastaanottajat kutsuttiin sähköpostitse ja sidosryhmien viestintäkanavissa julkaistulla avoimella linkillä. Kyselyyn vastasi yhteensä 449 henkilöä
4 Vinkkiä liiketoiminnan kehittämiseen asiakkaiden kanssa - Havaintoja tutkim...Risto Kinnunen
Havaintoja projekteista ja asiakkaiden osallistamisesta tehdyistä tutkimuksista. Lisäksi 4 vinkkiä, mitä ottaa huomioon, kun haluaa ottaa asiakkaat ja muut sidosryhmät aidosti osaksi liiketoiminnan kehitystä
Espoon digiagendan toimet kesästä 2014 lähtien, millaisia johtopäätöksiä ja suosituksia sen pohjalta todettiin.
Esitys on Hannes Rauhalan, joka toimi Espoon digiagendan laatijana ja toteuttajana syksyllä 2015. Esitys on pidetty Digiryhmän tapaamisessa 16.11.2016. Katso esityksen videotallenne Helsinki-kanavalta: http://www.helsinkikanava.fi/www/kanava/fi/videot/video?id=3233 .
Telia has undergone a journey to develop its in-house design capabilities since 2014. It started by working with external design agencies and recruiting new design talent. It then insourced more design work and started building an internal design system. By 2017, design was organized into one in-house unit and was starting to be used more systematically to influence business decisions. A 2019 study assessed Telia's design maturity based on a 5-level model, finding it had reached level 3 with a standardized and scalable design process, but still had room to grow to the highest levels of data-driven and strategic design. The presentation provided examples of design projects at Telia and discussed human-centered design methods.
The future wheel is a needs assessment tool used to systematically explore the potential effects of trends, events or issues. It involves brainstorming primary, secondary and tertiary effects and implications in concentric circles with the topic at the center. The future wheel allows participants to project scenarios and identify needs. It is easy to use but may oversimplify complex relationships and present effects as causal rather than correlational. Facilitators must select topics and participants carefully and guide thorough discussion of results.
SDN Finland and DNA jointly hosted an event with the topic 'Doing Good In Design'. We were excited to get Jethro Sercombe join us as a guest speaker all the way from Australia to share his insights on ethical design. Miko Laakso gave inspiring opening words and you can find his presentation here as well. We have also included an article about the Future Wheel tool which was used during the event by the participants.
The document proposes a mindset for ethical service design focused on helping underprivileged groups. It discusses different levels of involvement, including financial contributions, codes of conduct, and focusing design on those most in need. The mindset emphasizes designing services based on user needs rather than aesthetics or ease, with examples like better food options for diabetes patients or safer cities for women. It encourages service designers to look beyond typical user groups and consider how to reach and involve those facing real challenges, like refugees, arguing this can turn struggles into positive change while also opening new economic opportunities.
This document appears to be slides from a presentation titled "The Untapped Potential of Future Foresight" given by Rosie Trudgen and Eloise Smith-Foster. The presentation discusses using futures methods and service design to explore the future of banking in Finland. It includes sections on futures foresight outcomes, a case study brief, examples of foresight tools like the futures cone, and descriptions of different stakeholder personas for the banking project. The goal is to investigate how service design can address long-term societal issues by bringing stakeholders into envisioning potential future solutions.
The document discusses the evolving role of service design. It notes that service design choreographs processes, technologies, and interactions to co-create value for stakeholders. Examples are given of how service design has reduced waiting times at Lufthansa by 90% and shortened diagnosis time to 7 days. The document also discusses how service design education is expanding to include more programs, better quality, and earlier introduction; and how service design implementation is adapting through iterative contracting, new methods and tools, and flexible bonding.
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Aula Research Oy toteutti Motivan ja Valtioneuvoston kanslian toimeksiannosta kyselytutkimuksen kokeilukulttuurista Suomessa sekä Kokeilunpaikka.fi -palvelun tunnettuudesta, maineesta ja vaikuttavuudesta
Kyselyn tarkoituksena oli selvittää Kokeilunpaikka.fi -palvelun käyttökokemuksia ja kehitystarpeita sekä sitä, miten palvelun sidosryhmät suhtautuvat kokeilukulttuurin edistämistoimenpiteisiin Suomessa
Kyselytutkimuksen otos kerättiin aikavälillä 20.2.2018 – 13.3.2018
Otos kerättiin monikanavaisesti internet-pohjaisella kyselylomakkeella, johon vastaanottajat kutsuttiin sähköpostitse ja sidosryhmien viestintäkanavissa julkaistulla avoimella linkillä. Kyselyyn vastasi yhteensä 449 henkilöä
4 Vinkkiä liiketoiminnan kehittämiseen asiakkaiden kanssa - Havaintoja tutkim...Risto Kinnunen
Havaintoja projekteista ja asiakkaiden osallistamisesta tehdyistä tutkimuksista. Lisäksi 4 vinkkiä, mitä ottaa huomioon, kun haluaa ottaa asiakkaat ja muut sidosryhmät aidosti osaksi liiketoiminnan kehitystä
Espoon digiagendan toimet kesästä 2014 lähtien, millaisia johtopäätöksiä ja suosituksia sen pohjalta todettiin.
Esitys on Hannes Rauhalan, joka toimi Espoon digiagendan laatijana ja toteuttajana syksyllä 2015. Esitys on pidetty Digiryhmän tapaamisessa 16.11.2016. Katso esityksen videotallenne Helsinki-kanavalta: http://www.helsinkikanava.fi/www/kanava/fi/videot/video?id=3233 .
Telia has undergone a journey to develop its in-house design capabilities since 2014. It started by working with external design agencies and recruiting new design talent. It then insourced more design work and started building an internal design system. By 2017, design was organized into one in-house unit and was starting to be used more systematically to influence business decisions. A 2019 study assessed Telia's design maturity based on a 5-level model, finding it had reached level 3 with a standardized and scalable design process, but still had room to grow to the highest levels of data-driven and strategic design. The presentation provided examples of design projects at Telia and discussed human-centered design methods.
The future wheel is a needs assessment tool used to systematically explore the potential effects of trends, events or issues. It involves brainstorming primary, secondary and tertiary effects and implications in concentric circles with the topic at the center. The future wheel allows participants to project scenarios and identify needs. It is easy to use but may oversimplify complex relationships and present effects as causal rather than correlational. Facilitators must select topics and participants carefully and guide thorough discussion of results.
SDN Finland and DNA jointly hosted an event with the topic 'Doing Good In Design'. We were excited to get Jethro Sercombe join us as a guest speaker all the way from Australia to share his insights on ethical design. Miko Laakso gave inspiring opening words and you can find his presentation here as well. We have also included an article about the Future Wheel tool which was used during the event by the participants.
The document proposes a mindset for ethical service design focused on helping underprivileged groups. It discusses different levels of involvement, including financial contributions, codes of conduct, and focusing design on those most in need. The mindset emphasizes designing services based on user needs rather than aesthetics or ease, with examples like better food options for diabetes patients or safer cities for women. It encourages service designers to look beyond typical user groups and consider how to reach and involve those facing real challenges, like refugees, arguing this can turn struggles into positive change while also opening new economic opportunities.
This document appears to be slides from a presentation titled "The Untapped Potential of Future Foresight" given by Rosie Trudgen and Eloise Smith-Foster. The presentation discusses using futures methods and service design to explore the future of banking in Finland. It includes sections on futures foresight outcomes, a case study brief, examples of foresight tools like the futures cone, and descriptions of different stakeholder personas for the banking project. The goal is to investigate how service design can address long-term societal issues by bringing stakeholders into envisioning potential future solutions.
The document discusses the evolving role of service design. It notes that service design choreographs processes, technologies, and interactions to co-create value for stakeholders. Examples are given of how service design has reduced waiting times at Lufthansa by 90% and shortened diagnosis time to 7 days. The document also discusses how service design education is expanding to include more programs, better quality, and earlier introduction; and how service design implementation is adapting through iterative contracting, new methods and tools, and flexible bonding.
This document discusses different approaches to policymaking and intervention, including:
- Prototyping, which tests ideas through low-cost, exploratory prototypes to generate learning.
- Randomized controlled trials (RCTs), which confirm or disprove hypotheses through isolated variable testing with higher investment and expertise required.
- Different styles of government intervention ranging from direct service provision to more indirect roles like informing, funding, regulating, procuring, and convening.
- The "art of the possible" in policymaking, which involves understanding institutions, politics, policy craft, management, delivery, and evidence.
The document discusses shifts occurring in various industries as they transition from product-focused to ecosystem-focused models centered around customer needs and experiences. Industries discussed include automotive moving from a focus on cars to mobility solutions, banking shifting from financial products to life stage services, and public services changing from administration to citizen engagement. The presentation argues that these industry shifts involve establishing new interconnected business relationships within platforms and designing pure services through the application of technology to create value and positive customer outcomes.
This document outlines principles for designing digital technologies with children's rights and well-being in mind. It discusses opportunities and harms of digital technologies for children, and the need for balance, appropriate content, safety, privacy, and diversity/inclusivity. Ten design principles are presented that are based on children's rights, such as the right to privacy, right to develop, and right to participate. Methods for child-centered design like co-design and co-research are described. The goal is to establish children's best interests as the new normal when designing technologies.
This document discusses how participants A and B engage in a game session together. They both bring their own background knowledge, tools, conceptual artifacts, and interact with other people and a facilitator. The game session acts as a local practice where the participants work together using boundary objects within a material environment.
Nearly half of all children aged 3-6 worldwide, around 159 million, are not enrolled in pre-primary education programs. Governments may be more willing to support private education services in non-compulsory education sectors that are already delivered through private providers. The international education market is growing rapidly, with fee income increasing from $17.5 billion in 2000 to an estimated $70 billion in 2024. HEI Schools aims to make high-quality Finnish early childhood education available globally using a research-based model founded on Finnish educational principles and Nordic design values.
This document provides an overview of value-based service design for non-governmental organizations (NGOs). It discusses what NGOs are, the role of values in NGOs and value-based design. The author provides lessons learned from applying a value-based design approach with NGOs, including involving directors, repeating key messages, and using outside help periodically. The goal is to help NGOs better define and apply their values to change the world through human-centric design.
This document discusses the massive change towards more human-centered cities. It notes that by 2050, 75% of the world's population will live in cities, with Asia, Africa, and Latin America seeing the largest urban growth. This urbanization will require rethinking how people move around cities in a sustainable way. The document advocates for shared, multimodal transportation solutions like public transit, bikesharing, and mobility as a service rather than personal car ownership. It also calls for more citizen involvement in city planning and co-creation of transportation services to build resilient, accessible, and sustainable cities.
Company culture drives transformation at Solita, a Finnish technology company. Solita used service design thinking and tools to identify, understand, and design their culture to support big transformations. This gave them a solid foundation and shared understanding to tackle challenges and continuously improve. Their culture of open interaction, testing, and improvement helps power their transformations and position them as the driving force behind how people and machines intelligently work together.
The document discusses several technology trends that are shaping the music industry, including blockchain, artificial intelligence, and new licensing models. It describes Teosto Futures Lab's approach to innovation through partnerships, hackathons, and pilot projects. Examples provided include using facial recognition at music festivals to analyze audience emotions and developing an API to make music data more accessible. The document advocates for open innovation ecosystems and collaborative approaches to ensure the sustainability of the music industry in the digital age.
This document discusses the process of co-designing products and services across cultural boundaries. It describes co-design as having phases of discovery, understanding, creating, and implementing solutions through collaboration with end users. Various methods are presented for each phase, such as focus groups, prototyping, and testing concepts in pilot programs. Cultural factors that must be considered in co-design are also outlined. The document argues that co-design is an iterative process that requires flexibility and input from local communities at all stages.
29. MITÄ:
Idean testaus?
Konseptin kehitys?
Palvelun lanseeraus?
Tiedonkeruu?
KENEN KANSSA:
Ketkä? Asiakaspalvelijat vai johtoryhmä?
Kuinka monta? Mistä päin?
Minkä verran he ehtivät osallistua?
MITEN JA MISSÄ:
Paikkakunta/kunnat, paikka ja tilat?
Kesto? Kuinka monta looppia?
Skypellä vai paikanpäällä?
30.
31. MITÄ:
Idean testaus?
Konseptin kehitys?
Palvelun lanseeraus?
Tiedonkeruu?
KENEN KANSSA:
Ketkä? Asiakaspalvelijat vai johtoryhmä?
Kuinka monta? Mistä päin?
Minkä verran he ehtivät osallistua?
MITEN JA MISSÄ:
Paikkakunta/kunnat, paikka ja tilat?
Kesto? Kuinka monta looppia?
Skypellä vai paikanpäällä?
MINKÄ AVULLA:
Koulutukset ja palvelumuotoilutyöpajat?
Ohjeet, mallit ja apumateriaalit?
Mentorit, designerit ja tukihenkilöt?
35. Caroline
“Tärkeintä onnistumisen
kannalta oli kiinnostus ja uteliaisuus
työntekijöiltä ympäri maata - tunne
että vihdoin meitä kuunnellaan!
Se levisi kuin maastopalo.”
“Vi fick vara med i utvecklingen!”
36. Maggan
“Se, että meillä oli selkeä,
strukturoitu työtapa. Se tarkoitti
että saimme homman toimimaan
toimistoissa kaiken kiireen
keskellä.”
“Strukturerad arbetssätt”
37. Eva
“Se, että ensimmäistä kertaa
ikinä oli ok tehdä virheitä.”
“Nu fattar jag!
...nej det gjorde jag inte”