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Netmotion Roll-out
Scope ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Scope management (*) User Id’s not available  (**) Water Dept users not ready to move forward TBD TBD TBD Yes Long-term Support Unknown In Scope. Assigned to Desktop Support Management  Out of Scope** Water  Unknown Out of scope. Streets Tech Resource Out of Scope* Streets Out of scope, In progress Out of scope. Task Completed. Laptop installs Unknown In scope Metro Waste No In Scope ESD Funded under CISO? Server setup Dept
Decisions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Roles and Responsibilities Definition and approval of a support model. Supervision of end-user troubleshooting and support after go-live. HelpDesk manager Cynthia Monroe Install, configuration and support of the Netmotion software running on end-users laptops. Definition and approval of a support model Desktop Applications  Derek Sandland Netmotion’s server setup and configuration. Coordination of network support training needs. Definition of a post-implementation support plan. Network Engineer Parker Foster ESD support until network admin resources are trained and available System Architect Scott Garner Main point of contact for all activities that relates to the Water Dept., such as issue resolution, decision making, etc Water Department  representative Debby Richardson Main point of contact for the Street Division, such as issue resolution, decision making,etc Streets Division  representative Brad Lind Main point of contact for Metro Waste, such as issue resolution, decision making, etc Metro Waste representative Metro Waste Tech Laura Meyer Ron Wait Main point of contact for ESD, such as issue resolution, decision making, etc ESD Representative Neil Khan High level management and decision making.  Project Sponsor ? Responsibility Role Team member
Logistics ,[object Object],[object Object],[object Object],[object Object],[object Object]
Next Steps ,[object Object],[object Object],[object Object]

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Netmotion2

  • 2.
  • 3. Scope management (*) User Id’s not available (**) Water Dept users not ready to move forward TBD TBD TBD Yes Long-term Support Unknown In Scope. Assigned to Desktop Support Management Out of Scope** Water Unknown Out of scope. Streets Tech Resource Out of Scope* Streets Out of scope, In progress Out of scope. Task Completed. Laptop installs Unknown In scope Metro Waste No In Scope ESD Funded under CISO? Server setup Dept
  • 4.
  • 5. Roles and Responsibilities Definition and approval of a support model. Supervision of end-user troubleshooting and support after go-live. HelpDesk manager Cynthia Monroe Install, configuration and support of the Netmotion software running on end-users laptops. Definition and approval of a support model Desktop Applications Derek Sandland Netmotion’s server setup and configuration. Coordination of network support training needs. Definition of a post-implementation support plan. Network Engineer Parker Foster ESD support until network admin resources are trained and available System Architect Scott Garner Main point of contact for all activities that relates to the Water Dept., such as issue resolution, decision making, etc Water Department representative Debby Richardson Main point of contact for the Street Division, such as issue resolution, decision making,etc Streets Division representative Brad Lind Main point of contact for Metro Waste, such as issue resolution, decision making, etc Metro Waste representative Metro Waste Tech Laura Meyer Ron Wait Main point of contact for ESD, such as issue resolution, decision making, etc ESD Representative Neil Khan High level management and decision making. Project Sponsor ? Responsibility Role Team member
  • 6.
  • 7.