1. Ctrip Policy Primer
Online Policy Primer prepared by Trevor McGrath for NET 303 Curtin University
Educational Purpose Only

2. Introduction to Ctrip Policy Primer
• This presentation is to help
the user of the online travel
company Ctrip understand
the Terms and Conditions
and the Privacy Statements
when operating their
website.

3. Why should you care?
• All online companies who
provide a service the user is
required to agree to abide by
the companies policies and
many of us accept these terms
without taking the time to read
what we agree to disclose and
allow others access to.

4. Introduction to Ctrip
• Ctrip’s own web site introduces the company
as:
– A quality China travel service, in English.
– Meets all your China travel needs on our
secure, easy-to-navigate English-language site
– Offers secure payment options taking the stress
out of travel in China by providing easy payment
options including international credit
cards, PayPal and cash on delivery.

5. Ctrip Offers
• Save on travel in China with Ctrip
• Plan your China trip with Ctrip, China's
leading online travel agency.
• Plan your China itinerary, book hotels and
cheap flights in China, book China
tours, activities and vacation packages—and
save money every step of the way!
• Finally, you can find great international flight
deals and cheap hotels and resorts worldwide
on Ctrip—with Ctrip, the world is just a few
clicks away!

6. Ctrip -Terms of Service
Summary
• By visiting our website, www.ctrip.com, or using
this Website in any manner, you are accepting
the practices described herein.
• Ctrip is committed to assist customers in
gathering travel information
• Ctrip do not guarantee the accuracy of, and
disclaim all liability for any errors or other
inaccuracies

7. Ctrip -Terms of Service
Summary
• In no event shall Ctrip.com be
liable for any flaw or
imperfection in your itinerary.
• Consumers can apply to lawful
means or lodge a complaint to
the Consumers' Association.

8. Ctrip -Terms of Service
Summary
• In no event shall Ctrip be liable
for any
direct, indirect, punitive, incidenta
l, special, or consequential
damages arising out of, or in any
way connected with, your access
to, display or use this website.
We do not guarantee the
timeliness, security and accuracy
of the network.

9. Ctrip -Terms of Service
Summary
• Ctrip.com is operated by a Chinese
entity and our performance of this
Agreement is subject to existing laws
and legal process. We hereby consent
to the exclusive jurisdiction of People' s
Supreme Court.

10. Ctrip - Privacy Policy
Summary
• We are committed to protecting the
personal information you provide to us.
• We will not share your personal
information with third parties without
your permission.
• It may be necessary for Ctrip.com to
provide customer information to third
parties, such as credit card companies

11. Ctrip - Privacy Policy
Summary
• We also may share your information in
respond to subpoenas, court orders or
other legal process to protect and
defend the rights, property, or safety
of Ctrip.com, our customers or others.
• We reserve the right to raise or waive
any legal objection or right available to
us.

12. Ctrip - Privacy Policy
Summary
• We receive and store any information you
voluntarily enter on our website or give us
in any other way and we do not place
limitations on our suppliers' use or
disclosure of your other personal
information.

13. Ctrip - Privacy Policy
Summary
• Customers should allow Ctrip.com
to use their personal information for
legal business transactions.
• You are fully responsible for the
risks involved when using
Ctrip.com

14. Advice to readers of this
Policy Primer
• Although Ctrip will make some attempt to fix
travel problems with their recommended
companies the onus is on you.
• All personal information you provide to Ctrip
can be used by Ctrip and supplied to their
suppliers so BEWARE as you have to provide
passport numbers, address and credit card
details to use their services.

15. References
• Unknown (2012) Ctrip Company Introduction. Retrieved
3 October 2012 from http://english.ctrip.com/
• Unknown (2012) Ctrip Terms of Service. Retrieved 3
October 2012 from
http://pages.english.ctrip.com/webhome/purehtml/en/pub
lic/PrivacyPolicy.html
• Unknown (2012) Ctrip Privacy Policy. Retrieved 3
October 2012 from
http://pages.english.ctrip.com/webhome/purehtml/en/pub
lic/PrivacyPolicy.html