NELINET Keynote Handout 6pp

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This document discusses the concept of Library 2.0 and how libraries can transition to adopt more collaborative and user-centered practices aligned with Web 2.0 technologies and principles. It defines Library 2.0 as a state of mind focused on meeting changing user needs, trusting users, embracing emerging technologies, and looking outside the library for inspiration. The document outlines common reasons why Library 2.0 initiatives fail and provides recommendations for libraries to build an organization focused on collaboration, learning, and empowering staff and users through technology.

Technology Education

10/1/08

So what is library 2.0?
Can’t Get There
From Here!
Achieving Organization 2.0!
Meredith Farkas
Norwich University

Web 1.0: Democratized Web 2.0: Democratized
Access to Information
Participation

Revolutionary or evolutionary?

What is different now?

http://www.davidleeking.com/2007/08/24/library-20-ripples-another-go-at-the-graph/

1

10/1/08

Library 2.0 is a !
We really need
state of mind
to do these Web
2.0 things all the
• Working to meet changing user needs
other libraries are
• Trusting our users (radical trust)
doing

• Getting rid of the culture of perfect
• Aware of emerging technologies and
opportunities
• Looking outside of the library world for
applications, opportunities, inspiration

I think our library really needs a blog
to be relevant to our patrons. Don’t This will be the best
worry, I’ll handle everything.
library blog ever!

2

10/1/08

Why does it fail?
• Use of social software is not seen as furthering
the library’s mission
• Social software is treated as someone’s !
“pet project.”
Building !
• Social software is not planned for strategically Organization 2.0
like other technologies
• Once the newness wears off, people are less
motivated to contribute
• Staff are not given time to work on social
software

Know your users
Develop a Learning Culture

Question Everything
Integrate 2.0 philosophy and tech
into library planning

4

10/1/08

Use technology to
solve problems

Improve communication
with our users

Highlight our Collections

5

10/1/08

Make our services more visible

6

10/1/08

Improve internal
knowledge sharing

Develop a Risk-
Tolerant Culture

Beware the Culture of Perfect
Be Agile

7

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Good Ideas can Come from Give Staff Time for
Anyone and Anywhere
Creative Endeavors

Nurture Talent
Encourage Network-Building

Create Partnerships

8

10/1/08

Be transparent with staff

Be transparent with
patrons

Involve Staff from All Understand Staff Needs
Levels in Planning
and Limitations

I can haz your cooperation?

9

10/1/08

Plan for the Continued use Assess, Assess, Assess!
and Maintenance of Tech

Time Must be Devoted to all
Will you need to create
This
new jobs or just shufﬂe?

Thanks!!
Is your organization (as it is
currently structured) able
to make all this happen?
mgfarkas@gmail.com
AIM: librarianmer
Links and presentation at
http://meredithfarkas.wetpaint.com

10

10/1/08

Photo Credits
•  Library 2.0 Meme Map http://ﬂickr.com/photos/gbierens/178568449/ by Gerard Bierens

•  Digitage Web 2.0 http://ﬂickr.com/photos/oceanﬂynn/315385916/ by ocean.ﬂynn

•  Long Range Plan Discussion http://ﬂickr.com/photos/maubrowncow/2763362494/ by Nebraska
Library Commission

•  TBLC Annual Meeting http://ﬂickr.com/photos/sylvar/287940515/ by Sylvar

•  Amazing PowerPoint Presentation http://ﬂickr.com/photos/maubrowncow/2763362494/ by
maubrowncow

•  Dewey or don't we? http://ﬂickr.com/photos/scampion/1500054745/ By scampion

•  RISK #2 http://ﬂickr.com/photos/tollaksen/967960/ by Bjornar

•  Perfection http://ﬂickr.com/photos/unloveable/2401166750/ by unloveable

•  IMG_2016.JPG http://ﬂickr.com/photos/stevenjude/848723658/ by stevenjude

•  Wait: I’ll ﬁx it. http://ﬂickr.com/photos/stshores24/488419188/ by sshores24

•  Farm Cat Group http://ﬂickr.com/photos/weesmalldoll/432578986/ by weesmalldoll

•  The Spongebob Square, Er, Roundpants Juggle http://ﬂickr.com/photos/cayusa/2574029855/ by
Cayusa

•  Rapid Shufﬂe http://ﬂickr.com/photos/latitudes/66424863/ by Johnny Blood

•  sunny day http://ﬂickr.com/photos/iamthebestartist/2226165685/ by jessamyn

11

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NELINET Keynote Handout 3pp

merlibrarian

This document discusses achieving an Organization 2.0 model for libraries. It defines Library 2.0 as a state of mind that involves meeting changing user needs, trusting users, getting rid of perfectionism, and being aware of emerging technologies. The document outlines why Library 2.0 initiatives often fail, such as not being seen as furthering the library's mission. It provides steps to build an Organization 2.0, including knowing users, developing a learning culture, and giving staff time for creative projects. The goal is for libraries to integrate 2.0 technologies and philosophies into strategic planning.

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Can't Get There From Here: Achieving Organization 2.0

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The document discusses the concept of Library 2.0 and how libraries can transition to meet changing user needs in the digital age. It outlines that Library 2.0 involves adopting a state of mind of trusting and engaging users, embracing new technologies, and being open to new ideas from anywhere. It also notes common reasons why Library 2.0 efforts fail, such as not integrating social software strategically or giving staff time to work on these projects. Finally, it provides recommendations for building an organization with a Library 2.0 approach, such as developing a learning culture, improving communication, and assessing efforts continuously.

ACRL - Can't Get There From Here: Achieving Organization 2.0

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This document discusses the challenges of implementing Web 2.0 technologies in libraries to meet changing user needs. It emphasizes developing a learning culture, integrating 2.0 tools into strategic planning, using technology to improve services and communication, and giving staff time and support for creative projects. Barriers to success include not aligning social media with the library's mission or planning for maintenance. The key is assessing impact and devoting resources to building an environment where staff have flexibility to innovate.

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Conversational agents, or chatbots, are increasingly used to access all sorts of services using natural language. While open-domain chatbots - like ChatGPT - can converse on any topic, task-oriented chatbots - the focus of this paper - are designed for specific tasks, like booking a flight, obtaining customer support, or setting an appointment. Like any other software, task-oriented chatbots need to be properly tested, usually by defining and executing test scenarios (i.e., sequences of user-chatbot interactions). However, there is currently a lack of methods to quantify the completeness and strength of such test scenarios, which can lead to low-quality tests, and hence to buggy chatbots. To fill this gap, we propose adapting mutation testing (MuT) for task-oriented chatbots. To this end, we introduce a set of mutation operators that emulate faults in chatbot designs, an architecture that enables MuT on chatbots built using heterogeneous technologies, and a practical realisation as an Eclipse plugin. Moreover, we evaluate the applicability, effectiveness and efficiency of our approach on open-source chatbots, with promising results.

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NELINET Keynote Handout 6pp

1. 10/1/08 So what is library 2.0? Can’t Get There From Here! Achieving Organization 2.0! Meredith Farkas Norwich University Web 1.0: Democratized Web 2.0: Democratized Access to Information Participation Revolutionary or evolutionary? What is different now? http://www.davidleeking.com/2007/08/24/library-20-ripples-another-go-at-the-graph/ 1

2. 10/1/08 Library 2.0 is a ! We really need state of mind to do these Web 2.0 things all the • Working to meet changing user needs other libraries are • Trusting our users (radical trust) doing • Getting rid of the culture of perfect • Aware of emerging technologies and opportunities • Looking outside of the library world for applications, opportunities, inspiration I think our library really needs a blog to be relevant to our patrons. Don’t This will be the best worry, I’ll handle everything. library blog ever! 2

3. 10/1/08 So what’s the problem? 3

4. 10/1/08 Why does it fail? • Use of social software is not seen as furthering the library’s mission • Social software is treated as someone’s ! “pet project.” Building ! • Social software is not planned for strategically Organization 2.0 like other technologies • Once the newness wears off, people are less motivated to contribute • Staff are not given time to work on social software Know your users Develop a Learning Culture Question Everything Integrate 2.0 philosophy and tech into library planning 4

5. 10/1/08 Use technology to solve problems Improve communication with our users Highlight our Collections 5

6. 10/1/08 Make our services more visible 6

7. 10/1/08 Improve internal knowledge sharing Develop a Risk- Tolerant Culture Beware the Culture of Perfect Be Agile 7

8. 10/1/08 Good Ideas can Come from Give Staff Time for Anyone and Anywhere Creative Endeavors Nurture Talent Encourage Network-Building Create Partnerships 8

9. 10/1/08 Be transparent with staff Be transparent with patrons Involve Staff from All Understand Staff Needs Levels in Planning and Limitations I can haz your cooperation? 9

10. 10/1/08 Plan for the Continued use Assess, Assess, Assess! and Maintenance of Tech Time Must be Devoted to all Will you need to create This new jobs or just shufﬂe? Thanks!! Is your organization (as it is currently structured) able to make all this happen? mgfarkas@gmail.com AIM: librarianmer Links and presentation at http://meredithfarkas.wetpaint.com 10

11. 10/1/08 Photo Credits •  Library 2.0 Meme Map http://flickr.com/photos/gbierens/178568449/ by Gerard Bierens •  Digitage Web 2.0 http://flickr.com/photos/oceanflynn/315385916/ by ocean.flynn •  Long Range Plan Discussion http://flickr.com/photos/maubrowncow/2763362494/ by Nebraska Library Commission •  TBLC Annual Meeting http://flickr.com/photos/sylvar/287940515/ by Sylvar •  Amazing PowerPoint Presentation http://flickr.com/photos/maubrowncow/2763362494/ by maubrowncow •  Dewey or don't we? http://flickr.com/photos/scampion/1500054745/ By scampion •  RISK #2 http://flickr.com/photos/tollaksen/967960/ by Bjornar •  Perfection http://flickr.com/photos/unloveable/2401166750/ by unloveable •  IMG_2016.JPG http://flickr.com/photos/stevenjude/848723658/ by stevenjude •  Wait: I’ll fix it. http://flickr.com/photos/stshores24/488419188/ by sshores24 •  Farm Cat Group http://flickr.com/photos/weesmalldoll/432578986/ by weesmalldoll •  The Spongebob Square, Er, Roundpants Juggle http://flickr.com/photos/cayusa/2574029855/ by Cayusa •  Rapid Shuffle http://flickr.com/photos/latitudes/66424863/ by Johnny Blood •  sunny day http://flickr.com/photos/iamthebestartist/2226165685/ by jessamyn 11

NELINET Keynote Handout 6pp

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