NCC-IMS-FM-10-01 - QHSE Risk & Oppurtunities Assessment Register Is7.0.docx

NATIONAL CATERING COMPANY LIMITED – SOLE PROPRIETORSHIP L.L.C. Doc. No. NCC-IMS-FM-10-01
INTEGRATED MANAGEMENT SYSTEM
ISO 9001:2015, ISO 22000:2018, HACCP, ISO 45001:2018, ISO 14001:2015 & OSHAD SF
Rev./Issue 00/07
Date 10-06-2023
QHSE RISK & OPPURTUNITIES ASSESSMENT REGISTER Page 1
Sr.
No.
Activity Aspect Risk Attributes Legal
Concern
Present controls / Mitigation plan
P S
1 Overall market scenario Competition Loss of customer L L No To develop alternate market and penetrate the other area
to sustain in the market
2 Political instability
in the markets
served resulting in
civil unrest
Loss of opportunity /
customer
L L No To develop alternate market and penetrate the other area
to sustain in the market
3 Improper market
survey and
projection - Under
projection
Loss of opportunity L L No To evaluate market requirements and to give proper
projection to manufacturing and planning department
4 Improper market
survey and
projection -Over
projection
Cost escalation due to
improper resource
planning
L L No New products and markets are monitored till they are stable.
Any major customer addition is intimated. To evaluate
market requirements and to give proper projection to
manufacturing and planning department
5 Company level activities Higher employee
turnover
Loss on productivity L M No To motivate the employees and to involve employees in day
to day work. To give better working environment to the
employees
6 Higher pending
payment / Payment
recovery
Resource crunch /
Financial problem
L M No To decide policy on pending payments and accordingly
prioritize the delivery schedule. Also to keep some reserve to
prevent financial problem
7 Legal issues Bad impression in
market / Loss of major
customers
L M No Resolve issues immediately and maintain always healthy
relation with customer to retain customers due to legal
issues.
8 Review of requirements of
customer
Mis-understanding
the requirements
Quality product cannot
be delivered
L M No To educate marketing team for customer requirements and
always keep product requirements on written, which
company can provide to its customer to avoid mistakes at
later stage
9 Requirements are
not clear
Quality product cannot
be delivered
L M No
10 Delivery
requirements not
clear
Loss of customer L M No To plan always considering the capacity. As well as to keep
provision for outsourcing in case of over booking of orders.

Rev./Issue 00/07
Date 10-06-2023
11 Review of requirements
related to product
Specifications not
clear based on th
Delivery timing and
Products
Supply of wrong
products
L M No Specifications made available where ever applicable. To
document specifications and must be conveyed to customer
to prevent problem at later stage
12 Review of customer orders
and preparation of
production planning
Improper
prioritization
Failure in timely supply L M No To make provision for out sourcing to comply with the
customer requirements
13 Shortage of raw
materials and / or
packing material
Failure in achieving
production plan
L M No Materials are ordered to keep sufficient stock so that a safe
stock is maintained. Most of the materials are common in
many most running products thus risk is minimal. To plan raw
materials that are specific carefully to take care of sudden
surge of orders. To plan carefully To keep alternate source of
supply and always keep 2 suppliers in Approved Vendor list
for identified raw materials
14 Improper planning Non-fulfilment of
planned requirements
L M No To plan always considering the capacity. As well as to keep
provision for outsourcing in case of over booking of orders.
15 Customer
requirements not
understood clearly
Loss of customer L M No To keep all the requirements always in written agreement
16 New Product or process
Development
Design inputs are
not clear
Nonperformance of
developed product
L M No Specification is defined clearly, Competitor products are
evaluated, available standards and requirements are
considered. Product validation carried out where ever
applicable.
17 Delay in
product/service
development
Loss or opportunity L M No Proper planning of resources and pooling of technology
18 Process developed
requires additional
facility
Manufacturing issues
and cost escalation
L M No Products are developed in the range that are made currently.
To review manufacturing capabilities and process feasibility
in case of new product range

Rev./Issue 00/07
Date 10-06-2023
19 Shelf life of the
product does not
meet the
requirement
Product expires before
the promised usable
date
L M No The shelf life study is conducted in simulated packing and
conditions and also at accelerated conditions. Production lot
also is tested for shelf life.
20 design cost doesn’t
match the market
expectation
Loss of market / low
profit
L M No Product development is taken after considering the target
cost. Cost reduction steps are taken through formulation
modification and sourcing activities.
21 Legal requirements
are not identified
legal non compliance L H Yes To review the legal requirements on chemicals used and
product service conditions
22 Purchase Purchase
specifications are
not defined
properly
Procurement of
products and services
that doesn't match the
requirement
L M No Individual material specification is derived and source
changes are always tested for compliance.
23 Under planning of
raw material
Non availability of
material for production
L M No Material requirements are constantly monitored. To
maintained inter department co-ordination.
24 Material planned in
excess
cost escalation and
chance of material
getting expired
L M No Material requirements are constantly monitored. To
maintained inter department co-ordination.
25 Logistics issues in
getting the material
Non availability of
material for production
L M No Logistics Checks on Compliance
26 Storage of materials Spillage due to
damages to
packages
Resource depletion L M No Materials are stored in proper method and inspected time to
time.
27 Spillage of
hazardous and
flammable
materials
Health and safety
hazard
L H Yes Materials are stored in proper method and inspected time to
time. Containment plans and facilities are in place for bulk
storage tanks. Firefighting measures are taken care of
28 Leakage of
Pressurized gas
Health and safety
hazard
L H Yes Tanks are tested and monitored. Evacuation plans are in
place and firefighting facilities are in place as per the
requirements of concerned departments

Rev./Issue 00/07
Date 10-06-2023
29 Use of expired /
non-moving
chemicals
Non-conforming
product generation
L M No To do proper preservation of all materials and to keep
provision for raw materials from alternate sources. To follow
FIFO and FEFO where ever required.
30 Direct contact with
human
Health hazards L H Yes To use PPEs always. As well as contacts are made with the
Hospitals for emergency treatment
31 Chemical Contamination Variation in process
conditions
Non-conforming
product generation
L H No Non-conforming products are used in the alternate
application by down gradation and discarded if required etc.
32 Damages to property /
resource depletion
L H No Safety valves, temperature controllers and pressure switches
are provided and are checked periodically to prevent such
hazards.
33 Loss of all or a significant
number of property could
be due to a major fire, gas
leak, storm damage,
flooding or vandalism.
Customers, visitors and
staff may need to be
accommodated at
alternative premises for a
few hours or possibly days
this could lead to a financial
loss
Health and Safety
Violation
Loss of Business and
Bad Reputation
L H No Fire alarms, smoke detectors. If the damage is limited it may
be possible to continue normal operations. Consider a
reciprocal arrangement with other accommodation if
customers/visitors need to be provided with
shelter or accommodation
annual servicing of all electrical
and gas appliances, stringent
cleaning and hygiene standards,
normal security measure
34 Several staff members
report sick or do not turn
up for their shift due to an
accident.
Failure of
Monitoring of staff
Sickness or Poor
Maintenance and
Driving skills of
Drivers
Loss of Business and
Bad Reputation
L H No Off duty staff may be asked to provide cover at short notice
if
they are available. Must have regard to when they were last
working and / or when they are
next rostered to work. It is essential that all relevant
employment protection regulations are complied with
relating to the number of hours worked within a specified
period and breaks between periods of working. Alternatively
agencies who supply temporary staff may be used to
supplement staff shortages.

Rev./Issue 00/07
Date 10-06-2023
35 There may be insufficient
staff to meet the staffing
requirements which may
put services at risk. It may
depend on whether the
missing staff are vital to the
smooth running of the
operations.
Health and Safety
Violation
Loss of customer L H No they are available. Must have regard to when they were last
working and / or when they are
36 Failure of all electrical
appliances Accumulated
problems arising from the
loss of electricity could
force the operation to
close.
Maintenance Issues Business loss L H No If there is no generator in place, contact the electricity
supplier and ascertain the likely duration of the incident. All
contact details displayed and verified. Arrangements in
place to have meals transported in from nearby unit.
Arrange for additional staff to work from alternative site.
Continue with reduced service for duration of power failure.
Alternative venue to be confirmed with Client for long term
outages. Removal of perishable stocks to nearby unit for
safe storage. Ensure client has adequate amount of fuel to
support the generator. Ensure proper destruction of spoilt
stock during failure. Inform all staff regarding power
shutdown. Evacuate the area, if instructed. Wait until back-
up generator comes online. If generator is not workingBased
on the risk in the area, move the staff to assigned location.
Switch off all machines, unless those are required in critical
areasIf the power supply results in water disruption,
skeleton teams (only male staff, size determined based on
team size) will cover high traffic areas (till Level 1). If
generator is working, we will resume normal
operationsDeploy skeleton team (only males).

Rev./Issue 00/07
Date 10-06-2023
37 A loss of the water supply
or evidence of a loss of the
sewerage system or
blocked drain etc.
There would be no water
for personal hygiene,
laundry, cooking or flushing
of toilets as a result of
which customers and staff
health could be put at risk.
Failure of the sewerage
system would make it
impossible to dispose
of waste from toilets, baths,
showers, hand basins, sinks
etc.
This would present a
significant health risk if the
situation were to continue
for more than a few hours.
Maintenance Issues Loss of Productivity L H No Contact concerned local authority to establish whether
there is an external or internal failure. If this is the case
establish the probable duration of the loss of water and
explain the importance of restoring the supply as soon as
possible.
If the repair is going to take more than four hours try and
arrange alternative facilities with other local businesses.
• If the problem is internal contact the appropriate
maintenance contractor.
• If the loss of water is for a prolonged period contact
Supply Chain Dept. for alternative potable water supply.
• Fill up water containers in the kitchen to provide easy
access to water for drinking and cooking. Determine if water
storage tank can be provided. Ensure regular preventive
maintenance for water supply system is carried by the client.
Regenerate the chill food in smaller quantities. Disposables
to be used in the event of no water supply/water supply
with very low pressure.

Rev./Issue 00/07
Date 10-06-2023
38 The breakdown of the
washing machine / tumble
dryer / freezer/chiller etc.
or the loss of the electricity
supply.
The loss of the washing
machine
and or tumble dryer may
disrupt any
in-house laundry.
The loss of the freezer
could cause inconvenience
to the preparation of
meals.
Maintenance Issues Loss of Productivity L H No Establish whether the failure is due to the loss of the
electricity supply or a fault within the machine itself.
If due to the loss of the electricity supply, see above. If the
failure is due to a fault within the machine contact a
maintenance engineer.
Establish the length of time the machine will be out of
action. In the short term store dirty laundry or take the
washing to a launderette, send it to a commercial laundry,
or purchase a new machine.
For a broken freezer keep the door closed.
If the fault will take some time to repair or a replacement is
required either hire a freezer or transfer the food from the
freezer to a freezer within another establishment until such
time as it is repaired or replaced and purchase frozen food
on the day of use only or use fresh produce.
39 Loss of Telephone lines:
Staff unable to make or
receive landline telephone
calls.
Inconvenience to business
Maintenance Issues Loss of Productivity L H No Establish whether the fault with the telephone network is
internal or external.
Contact the supplier to ascertain how long the disruption is
likely to last.
Request that all calls be diverted to nominated mobile
telephones
40 Corruption of the
computer: The corruption
of a disk or the failure of an
administration PC.
The complete loss of a pc or
the information held could
cause disruption to the
records and information
held on staff.
Maintenance Issues Loss of Productivity L H No If an isolated problem, use another pc if available. Backups
are made on a daily
basis in OneDrive
Hold paper copies of essential
information and update on a regular basis.
If a disk is corrupted refer to back up disks.
If possible, get the pc repaired or replaced and loaded with
back-up disks.
Initiate manual workarounds to record information.

Rev./Issue 00/07
Date 10-06-2023
41 Loss of essential paper
records.
Personal information
relating to staff and
customers could be lost
causing potential
operational difficulties.
Improper
Management of
Documents
Loss of Productivity L H No The files are kept in a secure, cabinet. Have copies held
centrally from which files can be copied.
41 Failure of a business
partner or supplier. Vital
supplies may not be
delivered. There could be
financial losses or
implications.
Supplier
Management
Business loss L H No Check that key partners or suppliers have business
continuity plans in place. For a food supplier make
alternative arrangements by using a local supermarket.
42 National or regional fuel
shortage, postage delivery
Staff may not be able to get
to work, suppliers may not
be able to make deliveries.
Customers may cancel for
fear of getting stuck
without fuel.
Transport Issues Loss of Productivity L H No Check suppliers have business continuity plans in place to
cover a fuel shortage. Staff can stay overnight. Car sharing
for staff, use of public transport. Public transport may not be
suitable for night staff or if a remote location is involved.
43 Sales
Low cost competitor.
Impact of new legal
requirements. Any
emerging scenarios.
Changing client
requirements.
Business issues Business Loss L H No Review the Customer details before taking an order and
assess it for the business continuity before signing the
contracts.

Rev./Issue 00/07
Date 10-06-2023
44 Management Change. Change
Management
Loss of Productivity
and Probable Business
Loss
L H No Evaluate the New Management positions with the available
resources and Back ground checks and Reserve the
Resources.
45 Supply Chain
Delay in delivery. Failure of
supply partner. Non-
availability of approved
brands. Political changes.
Food fraud vulnerability.
Change
Management
Business loss and Loss
of Brand Image
L H No Communicate with the contact details & arrangements in
place to have meals transported in from nearby unit.
Notify Client of disruptions and action to follow. Re-
structure menu to match stock on hand. Get confirmation
from supplier on when stocks will be delivered / in store. Fill
in & follow up on supplier complaint with Head Office &
liaise with Clients.
46 Food poisoning outbreak Food safety coupled
with Business Risk
Business loss and Legal
actions
L H Yes IMS Implementation. Site specific ISO 22000 /HACCP
implementation. Third party certification. Internal & External
Audits. Implementation of verification activities including
microbiological analysis.
47 Food Fraud and Vandalism Purchase and
Business Risk
Business Risk and
Customer and Financial
Risk
L H No Supplier assurance programs, Supplier Audits, Tier One and
Tier Two Traceability checks, TACCP Communication and
verification in audits , Implementation of TACCP in Top 10
Suppliers, 3PL checks during inbound and outbound, Lab
testing, Internal Audits & Spot Checks
48 Sabotage in the Production Business issues,
Food safety Issues
Business loss and Loss
of Brand Image
L H No Staff background checks. Strict vigilance during production
process. CCTV cameras where applicable. Regular
communication with unit senior teams to report suspicious
activities. Chemicals under lock and key. Random staff
rooms inspections. proper Near miss / Incident
investigations and action plans.
Prepared by: Shanavas KM - QHSE Operations Manager Verified by: Muhammad Nassar - COO QHSE

NCC-IMS-FM-10-01 - QHSE Risk & Oppurtunities Assessment Register Is7.0.docx

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