@leanintuit @mikeeedwards @dwhelan
navigating
organizational change
@leanintuit @mikeeedwards @dwhelan
“We	
  cannot	
  solve	
  our	
  
problems	
  with	
  the	
  	
  
same	
  thinking	
  we	
  
used	
  when	
  we	
  
created	
  them”
the A-team game
@leanintuit @mikeeedwards @dwhelan
purpose
We are all part of the A-Team Greeting Card
company.
We are branching out into postcards.
Our target market is agile and lean geeks.
The goal of this game is to make as many postcards
as you can in 10 minutes.
There will be two rounds.
B.A.
Architect Developer
TesterProject
Manager
@leanintuit @mikeeedwards @dwhelan
@leanintuit @mikeeedwards @dwhelan
@leanintuit @mikeeedwards @dwhelan
@leanintuit @mikeeedwards @dwhelan
@leanintuit @mikeeedwards @dwhelan
rules
You all have specific roles depending on your table.
Review your role for what you need to do.
Please note the pre-requisites that must be met
before you can start to work.
You score when you successfully deploy a post-card
to the customer.
@leanintuit @mikeeedwards @dwhelan
round 1
p p
pp
p
project
managers
a a
aa
a
architects
d d
dd
d
developers
t t
t
t
t
testers
b b
bb
b
business
analysts
Note: only the project manager can leave the table.
@leanintuit @mikeeedwards @dwhelan
round 1
Reminder: only the project manager can leave the table.
@leanintuit @mikeeedwards @dwhelan
round 2
1
b t
p
a d
2
b t
a d
3
b t
a d
4
b t
a d
5
b t
a d
p p p p
Reminder: self-organize but prerequisites must be maintained
@leanintuit @mikeeedwards @dwhelan
round 2
Reminder: self-organize but prerequisites must be maintained
@leanintuit @mikeeedwards @dwhelan
@leanintuit @mikeeedwards @dwhelan
build feature
what customers want
request
@leanintuit @mikeeedwards @dwhelan
requirements
what customers get
request
feature
analysis design
code test deploy
Handoff Handoff
Handoff Handoff
Handoff
@leanintuit @mikeeedwards @dwhelan
0
15
30
45
60
2006 2007 2008 2010 2011 2012 2013 2014
Failure to Change Culture General Resistance to Change
Lack of Skill Lack of Management Support
9 Year “Barriers to Agile” Trend from Version One “State of Agile” Survey
@leanintuit @mikeeedwards @dwhelan
of	
  change	
  initiatives	
  fail70%
@leanintuit @mikeeedwards @dwhelan
30%	
  succeed
1995 – Kotter: 30%
1998 – Turner and Crawford: 33%
2005 – Procsi: 29%
2008 – Mckinsey: 30%
2011 – Standish Group: 34%
Hammer and Champy – 1993
Beer and Nohria – 2000
Senturia – 2008
http://www.bcs.org/upload/pdf/markhughes-060910.pdf
@leanintuit @mikeeedwards @dwhelan
I	
  want	
  faster,	
  
better,	
  cheaper
How	
  can	
  I	
  test	
  
in	
  an	
  Agile	
  way?
How	
  can	
  I	
  write	
  
code	
  in	
  an	
  Agile	
  
way?
How	
  can	
  I	
  
gather	
  
requirements	
  in	
  
an	
  Agile	
  way?
@leanintuit @mikeeedwards @dwhelan
“Misalignment	
  happens	
  when	
  the	
  
organizational	
  structure	
  is	
  not	
  aligned	
  
with	
  the	
  espoused	
  theory	
  of	
  the	
  
organization’s	
  purpose.”
- Craig Larman, Creator of LeSS
@leanintuit @mikeeedwards @dwhelan
HR Change AgileAgile
Pilot
Team
@leanintuit @mikeeedwards @dwhelan
culture	
  follows	
  structure
TRANSFORMATION!
@leanintuit @mikeeedwards @dwhelan
culture	
  follows	
  structure
TRANSFORMATION!
ANDAND
@leanintuit @mikeeedwards @dwhelan
what	
  transformation	
  means
Shared	
  Values	
  
(culture)
Strategy Structure Systems
Skills Style Staff
@leanintuit @mikeeedwards @dwhelan
a	
  new	
  ‘old	
  way’	
  of	
  organizing
Horizon	
  1
Horizon	
  2
Horizon	
  3
Stability
Experimentation
“Innovation”
@leanintuit @mikeeedwards @dwhelan
create	
  a	
  petri	
  dish
Horizon	
  1
Horizon	
  2
SAFe, Agile pilots,
‘Scrumify’ existing teams,
mandated ‘innovation time’ Horizon	
  3
Create a new company
inside the existing
company that WILL NOT
conform to any existing
organizational
boundaries!
@leanintuit @mikeeedwards @dwhelan
what can I do?
@leanintuit @mikeeedwards @dwhelan
tools	
  to	
  support	
  change
1.lean coffee
2.share information
3.change canvas
4.perspective mapping
5.blast radius
@leanintuit @mikeeedwards @dwhelan
@leanintuit @mikeeedwards @dwhelan
share information
@leanintuit @mikeeedwards @dwhelan
change canvas
leanchange.org/alignment
@leanintuit @mikeeedwards @dwhelan
EXECUTIVE
MANAGER
TEAMS/
PERSPECTIV
DAT
SUPPORTING
THE CHANGE
HOLDING
BACK
THEME THEME
2 - perspective mapping
leanchange.org/perspectivemapping
@leanintuit @mikeeedwards @dwhelan
blast radius
leanchange.org/blastradius
CUSTOMERS
Processes Affected
PRODUCT 1
DEV
QA PROCESS
STATUS
REPORTS
PILOT
TEAM
OPS
DEPENDENT
TEAM(S)
People Affected
Directly Affected
In-Directly Affected
Observers
+ Movers
- Immovables
Moveables
+
+
-
MARKETING
-
! Hard to change
“Easier” to change
!
@leanintuit @mikeeedwards @dwhelan
@leanintuit @mikeeedwards @dwhelan
but	
  not	
  easy
@leanintuit @mikeeedwards @dwhelan
	
  Organizations	
  are	
  implicitly	
  optimized	
  
to	
  avoid	
  changing	
  the	
  status	
  quo	
  middle-­‐	
  
and	
  first-­‐level	
  manager	
  and	
  “specialist”	
  
positions	
  &	
  power	
  structures.
Larman’s Law:
Your only impediment to transformation.
@leanintuit @mikeeedwards @dwhelan
inspiration
@leanintuit @mikeeedwards @dwhelan
references
leanchange.org
leanintuit.com
adecadeofagile.com
http://www.mindtools.com/pages/article/newSTR_91.htm
http://www.craiglarman.com/wiki/index.php?title=Larman
%27s_Laws_of_Organizational_Behavior
@leanintuit @mikeeedwards @dwhelan
lean	
  in	
  with	
  us!
leanintuit.com/tac2015
We have a free white paper on a Decade of Agile.
Join a virtual coaching circle with us!
Contact us to help with change at your organization.

Navigating Organizational Change