Mythbusters Guide: Hotel Wi-Fi Edition
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This document is a guide from Eleven Wireless that discusses myths around hotel Wi-Fi. It notes that free, reliable Wi-Fi is the top demand of guests. While Wi-Fi is critical for guest loyalty, the "Wi-Fi paradox" exists because guests use an average of 2 devices but hotels often provide limited and expensive bandwidth. Centralized guest Internet management through a platform like ElevenOS can help hotels provide consistent, personalized Wi-Fi that enhances the guest experience across properties.
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The document is a presentation by Coleen Carey, VP of Marketing at Eleven Wireless, about how centralizing guest internet management through their ElevenOS platform can improve the hotel WiFi experience and guest loyalty. Some key points made include:
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Webinar - Mythbusters: Hotel Wi-Fi Edition
The document is a presentation by Coleen Carey, VP of Marketing at Eleven Wireless, about how centralizing guest internet management through their ElevenOS platform can improve the hotel WiFi experience and guest loyalty. Some key points made include:
- Free reliable WiFi is the top amenity expected by hotel guests according to surveys.
- However, rising bandwidth usage and infrastructure costs are creating a "WiFi paradox" for hotels.
- Centralized management through ElevenOS allows for personalized engagement, analytics and monetization opportunities across a hotel's properties.
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The document provides an overview of announcements and developments from Mobile World Congress 2011. Key points include:
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- LG launched the Optimus 3D smartphone and Optimus Pad tablet with dual cameras for 3D content capture and playback.
- Nokia confirmed Windows Phone 7 devices in partnership with Microsoft, while keeping Symbian for mass market.
- Intel showcased MeeGo tablets and announced upcoming Oaktrail and Medfield mobile platforms.
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Case Study 3 Choice Hotels International By CIS505 C.docx
Case Study 3: Choice Hotels International
By
CIS505: Communications Technologies
Instructor:
Feb 27, 2019
Assess the two distinct networking functions.
There are two distinct networking functions in the hospitality industry. Choice Hotels
International does not own any hotels but has a network that supports the franchisees. It is one of
the most successful lodging companies in the world. For the customer, Choice Hotels have a
central reservation system. It is known as the Profit Manager and helps customers find the most
appropriate hotel based on wanted location and price range and rating. The Profit manager. For
the franchisees, they provide a service in return for royalty. The services provided by Choice’s
networks to its franchisees include marketing, quality control, and inventory management. The
networking functions for the customer is kept at a higher performance for the network.
Analyze the issues Choice is likely to experience as it expands its network to full global reach.
Provide a rationale for your answer.
In 1990 the company Choice Hotels International wanted to provide state of the art global
reservations system. That system would service hotel customers better by providing an online
booking application that allowed customers to see what was available according to their needs
and even gave them a view of the room they are requesting. In the same turn, this system
allowed for a faster process for hotels because customers could now book themselves and all
room that where available can be booked. Before the system would only allow 30 percent of the
available rooms to be available online. Once all rooms were booked online at 30 percent, no
more online reservations can be made. Even if the hotel had more rooms available, only 30
percent was allowed. This was because the synchronizations of local and online reservations
were done manually. It was at the time, a telephone-based central reservation system that
allowed managers to see and set bookings online. When they became a Web-based system, it
allowed customers to see the listing for every room available to them. Before the global
expansion, Choice had a local reservation system and a central reservation system. Choice
provided every American hotel with a permanent connection to the Central reservation system.
This now means that Choice need to have a networks were coverage and reliability is criteria.
In the United States, there were only two choices that would provide that coverage. Leased lines
is an expensive technology. It is a private bidirectional or symmetric telecommunication circuit
between locations. A leased line is also a fiber optic, and you are paying rent for the use of the
line.
The other choice was dependence on switched networks. Switched networks do not always
provide good service. This service is only on a computer network that uses only network
sw.
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C10-1 CASE STUDY 10 CHOICE HOTELS INTERNATIONAL .docx
C10-1
CASE STUDY 10
CHOICE HOTELS INTERNATIONAL
Within the hospitality industry, there has traditionally been a division
between networks that serve guest functions and those that serve
operations and administration, both with respect to data transmission and
voice transmission. In recent years, most hotel and motel chains have
moved in the direction of consolidating multiple functions on networks that
used to be dedicated to one use. Tighter integration of voice and data and of
guest and operations/administration networking is a fast-growing trend.
Choice Hotels International (www.choice.com) is a good example of this
trend.
Choice Hotels International (NYSE: CHH) is one of the largest and most
successful lodging companies in the world. It franchises more than 6,100
hotels, representing more than 490,000 rooms, in the United States and
more than 30 countries and territories. The company's best known brands
include Comfort Inn, Comfort Suites, Quality, Sleep Inn, Clarion, Cambria
Suites, MainStay Suites, Suburban Extended Stay Hotel, Econo Lodge and
Rodeway Inn.
In-House Networking Functions
Choice supports two distinct networking functions. A central Web site
enables customers to reserve rooms at any Choice franchise
http://www.choice.com/
C10-2
accommodation. The central reservation system, known as Profit Manager,
automatically finds the most appropriate hotel based on location, price
range, or standard. Individual hotels also take bookings, so there needs to
be a way for hotels and the central system to remain synchronized.
Choice networks also support its franchisees. Choice is in fact a
relatively small company in terms of personnel (about 2000 employees) and
does not own or operate any hotels. All of the establishments under its brand
names are independently owned and pay Choice licensing fees and a royalty
on all sales. In return, they receive a variety of services, including
marketing, quality control, and inventory management. Many of these
services are offered via network, such as allowing managers to order
supplies online and check booking status. This support network is similar to a
corporate intranet but has a higher reliability requirement. The 6100 hotel
managers are, in effect, Choice's customers, not employees. Thus, the
standards for reliability and performance of the network are high.
In the late 1990s, Choice began to focus on providing a state-of-the-art
global reservation system. At this point, the synchronization of local and
online reservations was done manually. Each hotel provided Choice with a
fixed block of inventory to sell over the central reservation system, with an
average of 30% of capacity. Once that 30% was sold, Profit Manager listed
the hotel as fully booked, even though there might be plenty of rooms
available from the other 70%. The reverse problem also occurred: If the
local reservation system had so.
C10-1 CASE STUDY 10 CHOICE HOTELS INTERNATIONAL .docx
C10-1
CASE STUDY 10
CHOICE HOTELS INTERNATIONAL
Within the hospitality industry, there has traditionally been a division
between networks that serve guest functions and those that serve
operations and administration, both with respect to data transmission and
voice transmission. In recent years, most hotel and motel chains have
moved in the direction of consolidating multiple functions on networks that
used to be dedicated to one use. Tighter integration of voice and data and of
guest and operations/administration networking is a fast-growing trend.
Choice Hotels International (www.choice.com) is a good example of this
trend.
Choice Hotels International (NYSE: CHH) is one of the largest and most
successful lodging companies in the world. It franchises more than 6,100
hotels, representing more than 490,000 rooms, in the United States and
more than 30 countries and territories. The company's best known brands
include Comfort Inn, Comfort Suites, Quality, Sleep Inn, Clarion, Cambria
Suites, MainStay Suites, Suburban Extended Stay Hotel, Econo Lodge and
Rodeway Inn.
In-House Networking Functions
Choice supports two distinct networking functions. A central Web site
enables customers to reserve rooms at any Choice franchise
http://www.choice.com/
C10-2
accommodation. The central reservation system, known as Profit Manager,
automatically finds the most appropriate hotel based on location, price
range, or standard. Individual hotels also take bookings, so there needs to
be a way for hotels and the central system to remain synchronized.
Choice networks also support its franchisees. Choice is in fact a
relatively small company in terms of personnel (about 2000 employees) and
does not own or operate any hotels. All of the establishments under its brand
names are independently owned and pay Choice licensing fees and a royalty
on all sales. In return, they receive a variety of services, including
marketing, quality control, and inventory management. Many of these
services are offered via network, such as allowing managers to order
supplies online and check booking status. This support network is similar to a
corporate intranet but has a higher reliability requirement. The 6100 hotel
managers are, in effect, Choice's customers, not employees. Thus, the
standards for reliability and performance of the network are high.
In the late 1990s, Choice began to focus on providing a state-of-the-art
global reservation system. At this point, the synchronization of local and
online reservations was done manually. Each hotel provided Choice with a
fixed block of inventory to sell over the central reservation system, with an
average of 30% of capacity. Once that 30% was sold, Profit Manager listed
the hotel as fully booked, even though there might be plenty of rooms
available from the other 70%. The reverse problem also occurred: If the
local reservation system had so ...
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A few key trends have changed the face of guest Wi-Fi. The rise of “BYOD” has made free and reliable Wi-Fi a must-have. An estimated 60% of guests prefer mobile services, while at the same time they expect even more personalization. Simply put, guests are demanding more for less. In this tutorial you'll discover:
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This document discusses the need for hotels to adapt to the connected guest generation by offering robust and reliable Wi-Fi networks and services. It notes that the average hotel guest now carries 2.9 mobile devices and 81% want access to mobile video content while traveling. However, installing and maintaining a Wi-Fi network comes at high costs for hotels. The document recommends that hotels offer tiered internet plans to generate more revenue, implement bandwidth controls to reduce network strain, utilize cloud-based software to create a customized guest portal, and leverage social media to enhance the guest experience. These strategies can help hotels provide better service, increase profits, and reduce support costs to keep up with rising guest demands and expectations.
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* Quality hotel Wi-Fi: A make-or-break proposition
* Connectivity is almost as important as a good night’s sleep
* Hotel Wi-Fi connectivity: Nothing to write home about
* Free hotel Wi-Fi: You get what you pay for
* Business travelers are distrustful of hotel Wi-Fi security
* Internet in the air - inflight Wi-Fi
* Cost drives Internet usage while traveling
* Is unified communications taking off?
* Work versus leisure travel: Wi-Fi behavior changes
* Tablets: A disruptive force for Wi-Fi connectivity
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As one of the most famous luxurious hotel chain in Israel, Dan Hotels recognized that providing Wi-Fi was becoming a necessity rather than a luxury. How did 4ipnet address the issues?
Investing in Hospitality's Connected Guest Generation
Forget Gen X & Baby
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to make the industry’s
biggest impact ever.
ARE YOU READY?
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Case Study 3 Choice Hotels International By CIS505 C.docx
Case Study 3: Choice Hotels International
By
CIS505: Communications Technologies
Instructor:
Feb 27, 2019
Assess the two distinct networking functions.
There are two distinct networking functions in the hospitality industry. Choice Hotels
International does not own any hotels but has a network that supports the franchisees. It is one of
the most successful lodging companies in the world. For the customer, Choice Hotels have a
central reservation system. It is known as the Profit Manager and helps customers find the most
appropriate hotel based on wanted location and price range and rating. The Profit manager. For
the franchisees, they provide a service in return for royalty. The services provided by Choice’s
networks to its franchisees include marketing, quality control, and inventory management. The
networking functions for the customer is kept at a higher performance for the network.
Analyze the issues Choice is likely to experience as it expands its network to full global reach.
Provide a rationale for your answer.
In 1990 the company Choice Hotels International wanted to provide state of the art global
reservations system. That system would service hotel customers better by providing an online
booking application that allowed customers to see what was available according to their needs
and even gave them a view of the room they are requesting. In the same turn, this system
allowed for a faster process for hotels because customers could now book themselves and all
room that where available can be booked. Before the system would only allow 30 percent of the
available rooms to be available online. Once all rooms were booked online at 30 percent, no
more online reservations can be made. Even if the hotel had more rooms available, only 30
percent was allowed. This was because the synchronizations of local and online reservations
were done manually. It was at the time, a telephone-based central reservation system that
allowed managers to see and set bookings online. When they became a Web-based system, it
allowed customers to see the listing for every room available to them. Before the global
expansion, Choice had a local reservation system and a central reservation system. Choice
provided every American hotel with a permanent connection to the Central reservation system.
This now means that Choice need to have a networks were coverage and reliability is criteria.
In the United States, there were only two choices that would provide that coverage. Leased lines
is an expensive technology. It is a private bidirectional or symmetric telecommunication circuit
between locations. A leased line is also a fiber optic, and you are paying rent for the use of the
line.
The other choice was dependence on switched networks. Switched networks do not always
provide good service. This service is only on a computer network that uses only network
sw.
WiFi for the Hospitality Industry
Guest Internet Solutions for the Hospitality Industry. A guide to installing WiFi and Internet access within the hospitality industry.
C10-1 CASE STUDY 10 CHOICE HOTELS INTERNATIONAL .docx
C10-1
CASE STUDY 10
CHOICE HOTELS INTERNATIONAL
Within the hospitality industry, there has traditionally been a division
between networks that serve guest functions and those that serve
operations and administration, both with respect to data transmission and
voice transmission. In recent years, most hotel and motel chains have
moved in the direction of consolidating multiple functions on networks that
used to be dedicated to one use. Tighter integration of voice and data and of
guest and operations/administration networking is a fast-growing trend.
Choice Hotels International (www.choice.com) is a good example of this
trend.
Choice Hotels International (NYSE: CHH) is one of the largest and most
successful lodging companies in the world. It franchises more than 6,100
hotels, representing more than 490,000 rooms, in the United States and
more than 30 countries and territories. The company's best known brands
include Comfort Inn, Comfort Suites, Quality, Sleep Inn, Clarion, Cambria
Suites, MainStay Suites, Suburban Extended Stay Hotel, Econo Lodge and
Rodeway Inn.
In-House Networking Functions
Choice supports two distinct networking functions. A central Web site
enables customers to reserve rooms at any Choice franchise
http://www.choice.com/
C10-2
accommodation. The central reservation system, known as Profit Manager,
automatically finds the most appropriate hotel based on location, price
range, or standard. Individual hotels also take bookings, so there needs to
be a way for hotels and the central system to remain synchronized.
Choice networks also support its franchisees. Choice is in fact a
relatively small company in terms of personnel (about 2000 employees) and
does not own or operate any hotels. All of the establishments under its brand
names are independently owned and pay Choice licensing fees and a royalty
on all sales. In return, they receive a variety of services, including
marketing, quality control, and inventory management. Many of these
services are offered via network, such as allowing managers to order
supplies online and check booking status. This support network is similar to a
corporate intranet but has a higher reliability requirement. The 6100 hotel
managers are, in effect, Choice's customers, not employees. Thus, the
standards for reliability and performance of the network are high.
In the late 1990s, Choice began to focus on providing a state-of-the-art
global reservation system. At this point, the synchronization of local and
online reservations was done manually. Each hotel provided Choice with a
fixed block of inventory to sell over the central reservation system, with an
average of 30% of capacity. Once that 30% was sold, Profit Manager listed
the hotel as fully booked, even though there might be plenty of rooms
available from the other 70%. The reverse problem also occurred: If the
local reservation system had so.
C10-1 CASE STUDY 10 CHOICE HOTELS INTERNATIONAL .docx
C10-1
CASE STUDY 10
CHOICE HOTELS INTERNATIONAL
Within the hospitality industry, there has traditionally been a division
between networks that serve guest functions and those that serve
operations and administration, both with respect to data transmission and
voice transmission. In recent years, most hotel and motel chains have
moved in the direction of consolidating multiple functions on networks that
used to be dedicated to one use. Tighter integration of voice and data and of
guest and operations/administration networking is a fast-growing trend.
Choice Hotels International (www.choice.com) is a good example of this
trend.
Choice Hotels International (NYSE: CHH) is one of the largest and most
successful lodging companies in the world. It franchises more than 6,100
hotels, representing more than 490,000 rooms, in the United States and
more than 30 countries and territories. The company's best known brands
include Comfort Inn, Comfort Suites, Quality, Sleep Inn, Clarion, Cambria
Suites, MainStay Suites, Suburban Extended Stay Hotel, Econo Lodge and
Rodeway Inn.
In-House Networking Functions
Choice supports two distinct networking functions. A central Web site
enables customers to reserve rooms at any Choice franchise
http://www.choice.com/
C10-2
accommodation. The central reservation system, known as Profit Manager,
automatically finds the most appropriate hotel based on location, price
range, or standard. Individual hotels also take bookings, so there needs to
be a way for hotels and the central system to remain synchronized.
Choice networks also support its franchisees. Choice is in fact a
relatively small company in terms of personnel (about 2000 employees) and
does not own or operate any hotels. All of the establishments under its brand
names are independently owned and pay Choice licensing fees and a royalty
on all sales. In return, they receive a variety of services, including
marketing, quality control, and inventory management. Many of these
services are offered via network, such as allowing managers to order
supplies online and check booking status. This support network is similar to a
corporate intranet but has a higher reliability requirement. The 6100 hotel
managers are, in effect, Choice's customers, not employees. Thus, the
standards for reliability and performance of the network are high.
In the late 1990s, Choice began to focus on providing a state-of-the-art
global reservation system. At this point, the synchronization of local and
online reservations was done manually. Each hotel provided Choice with a
fixed block of inventory to sell over the central reservation system, with an
average of 30% of capacity. Once that 30% was sold, Profit Manager listed
the hotel as fully booked, even though there might be plenty of rooms
available from the other 70%. The reverse problem also occurred: If the
local reservation system had so ...
Two testamonial application notes
This document discusses three customer application notes that were authored to serve as:
1) Testimonials of customer satisfaction including a referenceable customer name and logo.
2) Representations of a manufacturer's ability to deliver comprehensive business solutions.
3) Benefits-focused marketing collateral. The first two application notes discuss real world stories while the third provides a fabricated hypothetical story followed by criteria for creating successful testimonials.
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C10-1 CASE STUDY 10 CHOICE HOTELS INTERNATIONAL .docx
C10-1 CASE STUDY 10 CHOICE HOTELS INTERNATIONAL .docx
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みなさんこんにちはこれ何文字まで入るの？40文字以下不可とか本当に意味わからないけどこれ限界文字数書いてないからマジでやばい文字数いけるんじゃないの？えこ...
ここ3000字までしか入らないけどタイトルの方がたくさん文字入ると思います。
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みなさんこんにちはこれ何文字まで入るの？40文字以下不可とか本当に意味わからないけどこれ限界文字数書いてないからマジでやばい文字数いけるんじゃないの？えこ...
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Mythbusters Guide: Hotel Wi-Fi Edition
- 1. Eleven | Myth-busters Guide: Hotel Wi-Fi Edition 1 www.elevenwireless.com
- 2. Eleven | Myth-busters Guide: Hotel Wi-Fi Edition 2 What You Can Expect To Learn From This Guide: 1. How the “Wi-Fi Paradox” is a challenge 2. Why Wi-Fi is critical to guest loyalty 3. Why many perceptions about hotel Wi-Fi are actually myths 4. How central guest Internet management can change the Wi-Fi game
- 3. Eleven | Myth-busters Guide: Hotel Wi-Fi Edition 3 WI-FI IS #1 Free, reliable Wi-Fi continues to top lists of guest demands. Source: Hotels.com, 2015
- 4. Eleven | Myth-busters Guide: Hotel Wi-Fi Edition 4 THE WI-FI PARADOX BANDWIDTH USAGE 2.9average number of devices guests carry 1 2GB average mobile data consumed per month 2 NETWORK COSTS $300kest. annual cost to install and maintain Wi-Fi at a 500-room hotel 3 $5kest. monthly cost for 500MB of data4 (we suggest 1MB per room) GUEST WILLINGNESS TO PAY FOR WI-FI 9in 10guests say FREE WIFI is the #1 amenity 5 64% of hotels offer free Wi-Fi 6 SOURCES:1)iPass2)DeviceAtlas SOURCES:3)Meetings&Conventions,20154)Cloudflare,2014 SOURCES:5)Hotels.com6)CondéNastTraveler
- 5. Eleven | Myth-busters Guide: Hotel Wi-Fi Edition 5
- 6. Eleven | Myth-busters Guide: Hotel Wi-Fi Edition 6 77% 80% usually or always refer to TripAdvisor reviews before selecting a hotel 1 will not return if they have a bad technology experience 2 SOURCES: 1) HotelMarketing.com, 2014 2) Hotel Business Review 3) New York Times, 2015 Poor Wi-Fi is a Loyalty Opportunity Lost 65pts registered drop in guest satisfaction when paying for basic Wi-Fi 3
- 7. Eleven | Myth-busters Guide: Hotel Wi-Fi Edition 7
- 8. Eleven | Myth-busters Guide: Hotel Wi-Fi Edition 8
- 9. Eleven | Myth-busters Guide: Hotel Wi-Fi Edition 9 Consistency & Reliability is Key Guests expect a consistent, reliable, and personalized Wi-Fi experience across multiple devices, across various areas of the hotel, and across all properties in a brand.
- 10. Eleven | Myth-busters Guide: Hotel Wi-Fi Edition 10 Disparate systems and providers across all the moving parts make this difficult…
- 11. Eleven | Myth-busters Guide: Hotel Wi-Fi Edition 11 Add in all your properties around the globe and it’s next to impossible.
- 12. Eleven | Myth-busters Guide: Hotel Wi-Fi Edition 12 Wi-Fi centrally managed at the brand level is more consistent and easier to control.
- 13. Eleven | Myth-busters Guide: Hotel Wi-Fi Edition 13
- 14. Eleven | Myth-busters Guide: Hotel Wi-Fi Edition 14 The way guests connect and engage is changing.
- 15. Eleven | Myth-busters Guide: Hotel Wi-Fi Edition 15 PROFILE * younger * self-reliant * digitally savvy 39% prefer to book their rooms online 1 60% prefer mobile services (check-in, keys, etc.) 1 $200 billion estimated spending power of millennials 2 SOURCES: 1) Skift, 2015 2) Forbes, 2016 People Side THE SILENT TRAVELER
- 16. Eleven | Myth-busters Guide: Hotel Wi-Fi Edition 16 Technology Side THE GAME- CHANGERS Seamless Connection Hotspot 2.0 enables immediate and effortless recognition. Wi-Fi might be your only way to identify and engage guests with personalized, tech-driven services.
- 17. Eleven | Myth-busters Guide: Hotel Wi-Fi Edition 17 iPad Menus IoT The Internet of Things Thermostat & Lights Room Service Robot Mobile Keys Entertainment Housekeeping Guest-Facing Back-of-House As people and things become more inter- connected, 802.1x and similar tech will be necessary to keep your network secure and accessible by guests, staff, and groups.
- 18. Eleven | Myth-busters Guide: Hotel Wi-Fi Edition 18 HOW DO YOU KEEP UP? A central authentication platform enables brands to identify guests at the point of connection to the network and engage them with personalized content.
- 19. Eleven | Myth-busters Guide: Hotel Wi-Fi Edition 19 Property Management System Loyalty & CRM Databases Business Intelligence & Reporting Administrative Tools Consistent Guest Experience External Systems (payments gateways, social networks, etc.) Guest Internet Management Platform Guest Wi-Fi Network
- 20. Eleven | Myth-busters Guide: Hotel Wi-Fi Edition 20 Add color to your guests. Unlock a world of personalized engagement possibilities by integrating with guest info systems like PMS, loyalty and social. JANE JONES Portland, OR jane@me.com Room: #205 Last Stay: 9/7/15 Services Used: spa + dry cleaning Perks: premium Wi-Fi + breakfast Connected: from iPhone 6 by pool
- 21. Eleven | Myth-busters Guide: Hotel Wi-Fi Edition 21 Welcome Back, Jane! Login Amp up your connection
- 22. Eleven | Myth-busters Guide: Hotel Wi-Fi Edition 22
- 23. Eleven | Myth-busters Guide: Hotel Wi-Fi Edition 23 Captivate Guests with Branded Portals Local Service Links Tiered Internet Plans Onsite Amenities Promos Bill-to-Room or Credit Card Payment RESPONSIVE CENTRALIZED FLEXIBLEFLEXIBLE ENGAGING
- 24. Eleven | Myth-busters Guide: Hotel Wi-Fi Edition 24 Unique Monetization Opportunities Roaming enables hotels to monetize Wi-Fi by allowing carriers and other third parties to offload their traffic onto your hotel network for a fee.
- 25. Eleven | Myth-busters Guide: Hotel Wi-Fi Edition 25 Rethink Your Guest Wi-Fi With a guest Internet management platform, you can identify guests at the point of authentication and engage them with personalized content across all interactions AUTHENTICATE MANAGE MONETIZE
- 26. Eleven | Myth-busters Guide: Hotel Wi-Fi Edition 26
- 27. Eleven | Myth-busters Guide: Hotel Wi-Fi Edition 27 Great Wi-Fi Outshines Shampoo $2.80 Average monthly cost of in-room toiletries per room <$1.00 Average monthly cost of ElevenOS per room At the end of the day, it’s all about heads in beds. Guests won’t leave because of a bad shampoo experience, but they will check out and never come back if they have a bad Wi-Fi experience.
- 28. Eleven | Myth-busters Guide: Hotel Wi-Fi Edition 28 WANT TO LEARN MORE? Contact us for a free Wi-Fi consultation +1 (503) 222-4321 sales@elevenwireless.com www.elevenwireless.com