Presentation made by M. Musmeci, Head of Galileo Management Office of Telespazio, during the Session 9 “Linking space Technologies and User Communities – Challenges or Perfect Interaction?”, Munich Satellite Navigation Summit 2014.

1. 27th of March 2014 –
Session 9 “Linking space Technologies and User Communities – Challenges or Perfect Interaction?”

2. Which trends for the next
years?
Next “FIVE on FIVE” (2011 IBM Study):
• Smaller and powerful batteries
• Environment monitoring by mobile devices
• Re-using energy from Data Centres for cities
• Customised travels and mobility
• 3D social interactions

3. The E-GNSS
“Service oriented frame”
• E-GNSS service oriented facilities and centres:
• EGNOS Service Centre
• GNSS Security Monitoring Centre
• GNSS Service Centre
• Time and Geodesy Service providers
• Galileo Reference Centre
• Galileo Search and Rescue
All services are based on KPI’s and SLA
Operational since 2009!

4. EGNOS Service Centre:
Supporting Users
http://egnos-user-support.essp-sas.eu/
• Past, current, forecasted performances
• SIS outage notifications
• Real-time service performances
• Technical assistance
Helpdesk
• Primary interface for services and performances
• Single point of contact for EGNOS related requests
• First line support to EDAS users

5. EGNOS Service Centre:
From Understanding Users
to Fostering Adoption
User Satisfaction Survey
Service Development
Analysis of regulatory framework
Implementation status
Barriers and enablers
=> Specific service provision framework
Service Adoption
Definition of service adoption strategy
Communication, promotion
Adoption actions
For each
sector

6. Integrate
with existing
services
Differentiate
and
characterise
Manage the
transition
Complement
global with
local
Differentiate and
characterise the addressable
market sectors offering the
“customised” services
… between existing techno
and business model to reach
EGNOS/Galileo based
services
Complement the
development of Global
services with Local services
and technologies
e.g. EO and SATCOM satellite
services, terrestrial positioning
services, non-navigation
services and technology
E-GNSS exploitation:
Key Drivers

7. The new phase of E-GNSS is
already started with a strong
service oriented approach: The
users are at the centre of the
attention
The Service Oriented Frame is the
real EGNOS/Galileo differentiator
with respect to existing military
systems (GPS and GLONASS)
Private and public actors to contribute
to the completion of the downstream
value chain with additional
development, investments, ad-hoc
regulations and standards
Conclusions:
Creating the “perfect interaction”

8. Final Objective :
Create innovative added value services based on
EGNOS, Galileo and all the future signals from the
“system of systems”