The document is a curriculum vitae for Muhd Zulzareen Bin Ishak. It summarizes his personal details, education history, work experience, skills and references. For his work experience, it details his roles and responsibilities in various positions at Citibank, Global Carriers Berhad, and Kesavan Advocates & Solicitors from 2006 to the present.

1. Page | 1
CURRICULUM VITAE
Name : Muhd Zulzareen Bin Ishak
NRIC : 850501-10-5427
Address : No. 11C, Jalan 36B, Selayang Baru, 68100 Batu Caves, Selangor
Telephone : 012-230 5611/018-281 4215
DOB : 01.05.1985
POB : Hospital Tanjung Karang,Selangor
Email : zul_ishak85@yahoo.com
Qualification : SPM (2002)
School : Sek Men Keb Seri Ampang
Qualification : Diploma in Administrative Management,
(INPENS International College (IIC), Selangor
CGPA : 2.35/4.0
SEK MEN KEB SERI AMPANG (1998-2002)
 Committee of TRADE CLUB, SENI SILAT GAYUNG FATANI, SERI AMPANG
TABLE TENNIS CLUB, SLAD (Skim Lencana Anti Dadah) ASSOCIATION,
HISTORY CLUB, BAHASA MELAYU CLUB, ART CLUB and SCHOOL PREFECT
 Participate for Peringkat Negeri Wilayah Persekutuan SLAD jamboree in 2001
 Had attend “KURSUS KEPIMPINAN PENGAWAS SMK SERI AMPANG” at Dusun
Eco Resort, Bentong, Pahang in 2001
 Participate for Peringkat Kebangsaan Zon Timur SLAD jamboree at Kem Kijang, Kota
Bharu, Kelantan in 2001
 Participate in “RUN FOR HEALTH” PROSTAR at Taman Tasik Titiwangsa, Kuala
Lumpur in 2000
PERSONAL PARTICULARS
EDUCATION
INTEREST AND ACTIVITIES

2. Page | 2
 Participate in celebration of CITRAWARNA MALAYSIA on behalf of PERSATUAN
SENI SILAT GAYUNG MALAYSIA in 2002
INPENS International College (IIC) 2003-2006
 Expedition of GUNUNG BEREMBUN organize by Recreation Club, Office
Management Club, Information Technology Club at Cameron Highland, Pahang in 2006
 Participate in “Majlis Berbuka Puasa Bersama Warga Emas Seri Kenangan Cheras” at
Klang Executive Club, Klang, Selangor in 2005
 Had participate in many programmed organize by Club of Office Management
EMPLOYER : ADDECO PERSONNEL SDN.BHD (recruitment agency)
JOB TITLE : Customer Correspondence Officer (contract)-Citibank BHD
DATE
JOINED : 13th JUNE 2006
DATE
LEAVING : 05th JAN 2008
REASON
FOR
LEAVING : Conversion of contract to Citibank contract
JOB FUNCTIONS:
 Handle daily incoming letter and faxes regarding of customer request. Letter and
faxes need to be read, time stamping and sorted accordingly and send to the
respective department depends of customer request.
 Batching daily urgent request such as MIFT cases and also customer complaint
letter to the respective department to be handle accordingly and also monitoring
cases through system until it done.
 Prepared batching template for any outgoing letter or faxes to other department
for recorded purposes and future reference.
 Updating into the system and also prepared reject letter for all incoming physical
credit card sending by customer without instruction purposely for customer to
return back the letter with instruction.
 Updating into the system any mail and faxes that is no instruction received from
customer for front-end staff (customer service) references.
WORK EXPERIENCES

3. Page | 3
EMPLOYER : CITIBANK BHD
JOB TITLE : Admin Support (fixed term contract)-CCU
DATE
JOINED : 05th JAN 2008
DATE
LEAVING : 01st OCT 2008
REASON
FOR
LEAVING : Conversion of contract to permanent
JOB FUNCTIONS:
 Handle daily incoming letter and faxes regarding of customer request. Letter and
faxes need to be read, time stamping and sorted accordingly and send to the
respective department depends of customer request.
 Batching daily urgent request such as MIFT cases and also customer complaint
letter to the respective department to be handle accordingly and also monitoring
cases through system until it done.
 Prepared batching template for any outgoing letter or faxes to other department
for recorded purposes and future reference.
 Updating into the system and also prepared reject letter for all incoming physical
credit card sending by customer without instruction purposely for customer to
return back the letter with instruction.
 Updating into the system any mail and faxes that is no instruction received from
customer for front-end staff (customer service) references.
 Maintenance a customer details in a system such as change of address, upgrading
privilege, change of title, change of occupation title and customer citizenship.
 Enrollment of e-statement which is change from physical statement to electronic
statement directly sends to customer email.
EMPLOYER : CITIBANK BHD
JOB TITLE : Customer Analyst Officer-G13 (permanent staff)
DATE
JOINED : 01st OCT 2008
DATE
LEAVING : 27th OCT 2009

4. Page | 4
JOB FUNCTIONS:
 Handle daily incoming letter and faxes regarding of customer request. Letter and
faxes need to be read, time stamping and sorted accordingly and send to the
respective department depends of customer request.
 Batching daily urgent request such as MIFT cases and also customer complaint
letter to the respective department to be handle accordingly and also monitoring
cases through system until it done.
 Prepared batching template for any outgoing letter or faxes to other department
for recorded purposes and future reference.
 Updating into the system and also prepared reject letter for all incoming physical
credit card sending by customer without instruction purposely for customer to
return back the letter with instruction.
 Updating into the system any mail and faxes that is no instruction received from
customer for front-end staff (customer service) references.
 Maintenance a customer details in a system such as change of address, upgrading
privilege, change of title, change of occupation title and customer citizenship.
 Enrollment of e-statement which is change from physical statement to electronic
statement directly sends to customer email.
 Custodian for Citibank Fax Banking System (IWDS) for Malaysia. Handle daily
receiving faxes through system and need to be read and routed to the respective
department accordingly.
 Verifier for customer signature through SABRE SIGNATURE SYSTEM.
 Verifier for call back customer which is need to call back customer before
performing TPFT (third party fund transfer) and ATM/I-pin activities.
 Custodian for generating ATM/I-pin and also ATM card activation. Also do
account linkages and unlink for Citibank online view, local withdrawal and
overseas withdrawal activities.
 Do maintenance for rewards redemption, change of billing cycle, standing
instruction, third party authorization, cancelation of auto debit instructions, credit
card replacement, waiver of finance charge and late charge and credit shield
cancellation.
 Custodian for recording of customer information. Need to prepare a ledger card
about date of storage of information and also managing information accordingly
base on the request and date stored before sending to the warehouse.
 CREATING CLIENT DELIGHT (Citibank Berhad)
 WINDOWS EXCEL TRAINING (Citibank Berhad)
 HOW TO WORK AS A TEAM (Citibank Berhad)
 KNOW YOUR BOSS (Citibank Berhad)
TRAINING COURSES ATTENDED

5. Page | 5
EMPLOYER : GLOBAL CARRIERS BERHAD
JOB TITLE : Executive Assistant to Chairman Office
DATE
JOINED : 02nd February 2010 – 27th January 2012
JOB FUNCTIONS:-
 Generally involves in administration, operations and secretarial duties.
 Updating appointments, meetings (venue), golf, travel itineraries, flights booking
(passport & visa application).
 Managing accounts for companies.
 Handling petty cash.
 Writing and filing of payment vouchers accordingly.
 Making, receiving and screening calls (local & outstation).
 Opening and sorting incoming and outgoing letters.
 Maintenance of office supplies such as office automation and stationery.
 Maintenance of properties, cars
 Rental collection and repairs of properties
 Renewal of road tax, insurance and repairs.
 Handle a variety of complex and confidential situations.
 Maintain good working rapport with clients and their secretaries or personal
assistants.
 Independently assist in doing research, maintain a quick reference guide to ensure
that all updated information is on hand and execute all assigned tasks in a timely
and accurate manner.
 Arrange and schedule appointments, meetings, travel, hotel accommodation as
well as update calendars. This includes undertaking a full range of
daily/weekly/monthly reminders and follow-up for routine and non-routine
matters in progress.
 Maintain a working system for all business correspondence and records as well as
administrative facilities which include mail, fax distribution, filing and document
storage.
 Screen of telephone calls.
 Compose and prepare routine business correspondence, memos, presentations
(PowerPoint), faxes, minutes of meetings and other relevant material.
 Perform any other ad-hoc tasks as and when required.

6. Page | 6
EMPLOYER : KESAVAN ADVOCATES & SOLICITORS
JOB TITLE : Administrator cum Account Assistant
DATE
JOINED : 17 June 2013– Present
JOB FUNCTIONS:-
 Generally involves in operations and administration work.
 Updating and monitoring clients’ accounts.
 Updating and monitoring office account.
 Indirectly involve with company yearly audit.
 Preparing bill to customer for service charge including tax by government
 Preparing reminder letter those clients is miss payment.
 Updating clients file (affidavit)
 Issuing memo of court sheet for lawyer.
 Updating court attendance date to lawyer.
 Dispose/ updating file / closure of case (win/loss) cases after service charge is
fully pay by clients.
 Handle a variety of complex and confidential situations.
 Maintain a working system for all business correspondence and records as well as
administrative facilities which include mail, fax distribution, filing and document
storage.
 Screen of telephone calls.
 Preparing payment voucher.
 Compose and prepare routine business correspondence, memos, presentations
(PowerPoint), faxes, minutes of meetings and other relevant material.
 Involve in conveyancing works. Done for perfection of transfer, M.O.T, SPA, and
etc.
 Updating/monitoring & paying for Input and Ouput tax for GST using GST03
form/TAP (Tax Payer Access) point
Personal Strength : Fast Leaner, Creative, Willing to travel, Team Player & Hardworking.
Computer Skills : Word, Power Point, Excel, Windows and Internet applications.
Training : Seminar Kesedaran GST organized by IMRAN Chartered Accountants
SELF DEVELOPMENT PORTFOLIO

7. Page | 7
CITIBANK BERHAD:-
NOOR HESLINDA
Assistant Manager of Recruitment Unit
Citiphone Department
Citibank Berhad
Menara Citibank, Level 12
165 Jalan Ampang
50450 Kuala Lumpur
Email: noorheslinda.mohdnor@citi.com
Tel: 03-2383 4819
NURUL HUDA BINTI ISMAIL
Bank Officer
Channel Support Unit
Citiphone Department
Citibank Berhad
Menara Citibank, Level 12
165 Jalan Ampang
50450 Kuala Lumpur
Tel: 03 – 2383 4392
H/P: 017 – 637 7420
GLOBAL CARRIERS BHD:-
HAFIDAH HUSSAIN
SECRETARY for DATO’ AZLAN HASHIM
Tingkat 25, Bagunan AmBank Group
55 Jalan Raja Chulan
50200 Kuala Lumpur
Tel: 03-2078 2801
H/P: -
KESAVAN ADVOCATES AND SOLICITORS:-
PUAN FARIDAH BEEBI KHAN
Office Manager
39-M, Plaza Damansara
Jalan Medan Setia 1
Bukit Damansara
50490 Kuala Lumpur
Tel: 03-2095 2299
REFERENCE PERSON