The document summarizes a usability evaluation of the MSN Messenger 6.1 whiteboard collaborative tool. It describes the whiteboard functionality, evaluation methods used including personas, scenarios, surveys and usability tests. The findings indicate that while the functionality exists, the whiteboard is not very intuitive or usable. Users had difficulties with tasks like drawing and erasing. Recommendations include simplifying the tools and interaction, adding drag and drop, and surveying users. The conclusion is that the whiteboard needs to be both useful and usable to attract users to MSN.