M.S Aviation Pty Ltd TA Australian School of Commerce RTO N.docx

M.S Aviation Pty Ltd T/A Australian School of Commerce
RTO NO. 41089 I CRICOS NO.: 03489A
Melbourne Campus: Level 4, 123-129 Lonsdale Street
Melbourne, Victoria 3000 Australia
Hobart Campus: Level 4, 18 Elizabeth Street, Hobart Tasmania
7000 Australia
Ph: 1300 781 194
E: [email protected]
W: www.asoc.edu.au
M.S Aviation Pty Ltd T/A Australian School Of Commerce
Candidate Assessment Tool
Page 1 of 43
Version 10.0
BSBINN601
Lead and manage organisational change
STUDENT NAME:
STUDENT ID:
ASSESSOR NAME:
UNIT CODE AND TITLE: BSBINN601 – Lead and manage

organisational change
mailto:[email protected]
7000 Australia
Ph: 1300 781 194
W: www.asoc.edu.au
Page 2 of 43
Version 10.0
ASSESSMENT RECEIPT FORM

NOTE:
1. This form must be attached on top of the completed Student
Assessment Booklet when
submitting.
2. The Assessment Receipt Form must be signed and dated.
DECLARATION:
1. I am aware that penalties exist for plagiarism and cheating.
2. I am aware of the requirements set by my assessor.
3. I have retained a copy of my assessment.
Student Signature: _________________________________
Date: _____________________
Assessment received by Australian School of Commerce
(ASOC) Staff
Name: Signature:
=================================TEAR HERE
==================================

Students must retain this as a Record of Submission
Assessment handedon:
Unit code and title: BSBINN601 – Lead and manage
Assessment received by ASOC staff
Name: ……………………………………………………
Signature: ………………………...……...……...……..
Student ID: …………………………..
Student Signature: ……………………

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Version 10.0
About this booklet
This assessment booklet has been designed for students
undertaking face-to-face mode of study
to provide information before they undertake these assessments.
It also contains assessment
tools to assess the skills and knowledge required from you to be
deemed competent in this unit.
Please read all the information given to you when you receive
this assessment booklet. If you do
not understand any part of this booklet, please inform your
assessor.
The assessment booklet contains two (2) parts:

PART 1: Assessment information: This part contains
information on the assessment for this unit of
competency and how an assessment will be conducted
throughout this unit to achieve the
competency. It includes:
• Application of the unit of competency
• Purpose of assessment
• Elements, performance evidence and knowledge evidence
requirements of the unit
• Conditions, context, required resources and location of the
assessment
• Assessment tasks
• Outline of evidence to be collected
• Administration, recording and reporting the requirements
including special adjustments,
appeals, reasonable adjustments and assessors’ intervention.
PART 2: Assessment tasks: This part contains the information
to undertake the assessment task
successfully. In each assessment task, students will find the
following information:
• Task instructions
• Role play/Practical Demonstration information

• Information on resources required, where applicable.
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PART 1

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Application of the unit of competency:
This unit describes skills and knowledge required to determine
strategic change requirements
and opportunities; and to develop, implement and evaluate
change management strategies.
It applies to managers with responsibilities that extend across
the organisation or across
significant parts of a large organisation. They may have a
dedicated role in human resources
management, human resources development, or work in a
strategic policy or planning area.

The unit takes a structured approach to change management and
applies to people with
considerable work experience and organisational knowledge.
No licensing, legislative or certification requirements apply to
this unit at the time of publication.
Purpose of assessment:
The purpose of assessment is to determine competency in the
unit BSBINN601 - Lead and
manage organisational change.
Performance evidence:
Evidence of the ability to:
▪ Analyse and interpret information about the organisation’s
internal and external
environment and consult with stakeholders to identify
requirements and opportunities for
changes that support organisational objectives
▪ Priorities opportunities for changes with input from managers
▪ Develop a change management project plan for the priority
changes incorporating

resource requirements, risk management and timelines
▪ Develop strategies to communicate or educate the changes and
embed them
▪ Obtain approvals and agree reporting protocols with relevant
managers and implement
the plan including addressing barriers to change
▪ Review and evaluate the change management project plan and
modify as needed to
achieve objectives.
Note: If a specific volume or frequency is not stated, then
evidence must be provided at least
once.
Knowledge evidence:
To complete the unit requirements safely and effectively, the
individual must:
▪ Explain the change management process or cycle and
strategies for communicating and
embedding change
▪ Explain how organisational behaviour and the external
environment can impact on change
strategies

▪ Describe the components of a change management project plan
▪ List potential barriers to change and explain possible
strategies to address barriers.
Context and conditions for assessment:
To comply with the assessment conditions of this unit:
• Skills for this unit of competency will be demonstrated in
Australian School of Commerce
classroom/Computer lab located at Level 4, 123 Lonsdale St ,
Melbourne , Victoria 3000
• You will have access to suitable facilities, equipment and
resources, including template
documentation, style guide, policies and procedures to
undertake the assessment tasks for
this unit of competency. (refer appendix 1,2,3,4,5,6,7,8,9,10
&11)
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• During the project work, you will undertake simulated case
study assessment activities that
involve complex interactions with real time situations where
you have to give your
suggestions.
Resources required:
The assessor will ensure that assessment is conducted in a safe
environment and you have
access to the following resources for the unit:
• Computer with internet connection to refer to various
resources
• Student assessment booklet
• Australian School of Commerce Learners’ resources for the
unit BSBINN601- Lead and
manage organisational change.

Clustering/holistic assessment:
There is no provision for clustering of assessments in this unit.
Competency requirements:
To be deemed competent in this unit, you must satisfactorily
complete all assessment tasks.
Students with unsatisfactory completion of any of the
assignment tasks will be deemed Not Yet
Competent (NYC).
Assessors will ensure that the evidence collected meets the
requirements of the Rules of
Evidence (authentic, current, sufficient and valid) prior to
entering results into the competency
record sheet.
Students unsuccessful at achieving “Satisfactory” for any
assessment at the first attempt will be
given two opportunities for reassessment. If the student is still
deemed Not Yet Competent (NYC)
after two reassessments in a unit of competency, student will be
required to repeat the unit as
per the scheduled delivery of the course. For further details,
refer to Australian School of

Commerce Re-Assessment Policy and Australian School of
Commerce Course Progress Policy.
Assessment tasks Assessment description Location of
assessment
Assessment Task 1 (AT1):
This assessment includes a series of
questions; you need to answer all
questions correctly
Australian School of
Commerce training
campus
This assessment includes a series of tasks
and activities you are required to perform
in a simulated work environment

Commerce training
campus
ation
This assessment includes a roleplay
scenario that you are to participate in.
Commerce training
campus
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Assessment tasks:
To achieve competency in this unit, you must satisfactorily
complete all the following assessment
tasks within the date and time specified by your
trainer/assessor. This will demonstrate that you
have all the required skills and knowledge for this unit.
Outline of evidence to be collected:
You must submit the following evidence to be marked
competent for this unit. Your assessor will
ensure that the evidence submitted meets the Rules of Evidence
which are valid, sufficient,
current and authentic.
Assessment Task 1
(AT1):
Knowledge Test
• Answer all questions correctly in the Written Knowledge
Questions and

submit to your assessor electronically.
• Complete and sign the cover sheet for assessment task.
Assessment Task 2
(AT2): Project
• Produce all required evidences electronically
Assessment Task 3
(AT3): observation
• Perform the roleplay while being observed by your Assessor.
• Submit the Observation Report.
You must read and follow this information carefully while
completing assessments for this unit of
competency and if you are unsure of any instruction, please
contact your assessor to clarify.
The assessments are intended to be equitable, fair and flexible.
Submission of assessment:

You must ensure that the completed assessment tasks are
submitted along with the assessment
cover sheet:
• Your assessor will mark the submitted assessment, provide
feedback to you and complete
the comments section against each task, where applicable.
• ALL tasks must be completed in legible English. It is
preferred that the tasks submitted for
assessments are typed.
• You must submit all assessments on or before the due date
specified by the assessor as per
the training plan.
• Extensions for individual assessment tasks may be negotiated
in specific circumstances with
your assessor/trainer. However, you need to provide genuine
evidence documents when
seeking an extension to due date (e.g. extensions due to illness
will require a medical
certificate). To arrange an extension, you must speak to your
assessor prior to the due date.
Extensions must be confirmed by the trainer in writing.
• You are permitted to use dictionaries and to seek support (as
required) unless it puts in

jeopardy the integrity of the assessment, your assessor will let
you know if this is the case.
• Unless the assessment task specifically allows pair work or
group activities such as
brainstorming, you must submit your own original work and
must not copy the work of other
students. Plagiarism is unacceptable.
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Recording an assessment result:
Once the assessments have been completed, the assessor will

record the assessment results on
the student assessment record sheets and all results will be
approved by the Training Manager.
Assessors will check that you have completed the signed student
declaration prior to filling out
the assessment sheet.
Retaining assessment records:
Australian School of Commerce will securely retain all
completed student assessment items for
each student for a period of six months from the date on which
the judgement of competence
for the student was made. Australian School of Commerce will
also retain sufficient data to be
able to reissue AQF certification documentation for a period of
30 years.
The assessor will ensure that the student records are securely
retained and stored in accordance
with the Australian School of Commerce record control policy
accessible by the Student
Administration Officer.

Assessment outcomes: -
For unit of competency:
There are two outcomes for assessments: C = Competent and
NYC = Not Yet Competent
(requires more training and experience).
You will be awarded C = Competent on completion of the unit
when the assessor is satisfied that
you have completed all assessments and have provided the
appropriate evidence required to
meet all criteria in line with the Rules of Evidence. If you fail
to meet this requirement, you will
receive the result NYC = Not Yet Competent and will be
eligible to be re-assessed in
accordance with the Australian School of Commerce Re-
Assessment Policy and Australian
School of Commerce Course Progress Policy.
For assessment task:
There are two assessment outcomes for tasks. S = Satisfactory
and NS = Not Satisfactory.
On the individual assessment cover sheet for assessment tasks

you will be marked Satisfactory, if
you have completed the task successfully, submitted all
evidence and satisfied the assessment
criteria and Not Satisfactory, if you have not completed the
task, the evidence is not sufficient or
does not meet the requirements of the assessment criteria.
Re-assessment:
If you are unsuccessful at achieving competency at the first
attempt, you will be given two
further opportunities for re-assessment at a mutually agreed
time and date. For further details,
refer to the Australian School of Commerce Re-Assessment
Policy and Australian School of
Commerce Course Progress Policy. As this is a competency-
based program, the assessment
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Page 9 of 43
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continues throughout the program until you either achieve
Competency in the assessment tasks
or a further training need is identified and addressed.
Student access to records:
You have the right to access current and accurate records of
your participation and results at
any time. You can request a copy of your records (results or
attendance progress) by
contacting the student administration or assessor.
Support:
You may seek clarification about the assessment information
and the instructions and tasks at
any time from the assessor.
Reasonable adjustments and special learning needs:

Australian School of Commerce works to ensure that students
with recognized disadvantages
can access and participate in education and training on the same
basis as other students.
Disadvantages may be based, for example, upon age, cultural
background, physical disability,
limited or non-current industry experience, language, numeracy
or digital literacy issues.
Where pre-training interviews and LLN assessments reveal that
a student may require special
support or where, after enrolment, it is made apparent that the
student requires special support,
reasonable adjustments will be made to the learning
environment, training delivery, learning
resources and/or assessment tasks to accommodate the
particular needs of the student. An
adjustment is reasonable if it can accommodate the student’s
particular needs, while also
taking into account factors such as the student’s views, the
potential effect of the adjustment
on the student and others and the costs and benefits of making
the adjustment.
Any adjustments made must:

• be discussed, agreed and documented in the assessment record
• benefit the student
• maintain the integrity of the competency standards and course
requirements as stipulated
in the training package
• be reasonable to expect in a workplace.
Reasonable adjustment may consist of:
• providing additional time for students to complete learning
and assessment tasks
• presenting questions orally for students with literacy issues
• asking questions in a relevant practical context
• using large print material
• extending the course duration
• Presenting work instructions in diagrammatic or pictorial form
instead of words and
sentences.
Complaints and appeals:
If you are dissatisfied with an assessment outcome, you may
appeal the assessment decision. In

the first instance, you are encouraged to appeal informally by
contacting the assessor and
discussing the matter with them. If you are dissatisfied with the
outcome of such discussion, you
may appeal further to training manager. If you are still
dissatisfied, you may appeal formally and
in writing to have the result reviewed. For more information,
refer to the Assessment Policy and
the Complaints and Appeals Policy and Procedures available in
Australian School of Commerce
Website.
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Assessor intervention:
Assessors will check if you are ready for the assessment, and
defer the assessment if you are not.
Feedback will be given to you at the completion of the
assessment. During role play, the
assessor may act as a client or employer, where required, but
the assessor will not interfere with
the assessment. If the assessment activities might impact on
your safety or that of others, the
assessor will stop the assessment immediately.
Plagiarism, cheating and assessment dishonesty:
Australian School of Commerce considers plagiarism and
cheating as a serious misdemeanor.
Evidence of plagiarism and cheating is treated on a case by case
basis and the consequences
for students engaging in such practices may include failure of
the assessment or unit or exclusion
from the course. For more information, refer to Australian
School of Commerce’s Assessment
Policy.

Note: Referencing is a way of acknowledging the source of
information that a person uses to
research your assignment. References should be provided
whenever someone else’s words.
Ideas or research is used. One should also provide references
for any information used. Website,
journals, Research paper, Blogs, article and any other online
sources needs to be referenced.
Assessor feedback:
Assessors will provide feedback on the assessment that you
have submitted. This can identify
your strengths and weaknesses or be an overall comment on
your submission. A copy of the
feedback along with your submission will be given to you and
you must keep a copy of it
throughout the completion of the course.
Student Declaration:
I.............................................................................. (Student
Name) have read and understand the
information provided above and also understand and accept that
any act of plagiarism and
academic dishonesty may have penalties including cancellation

or suspension of my enrolment
with Australian School of Commerce. I further declare that:
• All assessment work submitted for this unit competency is my
own original work and
plagiarism and collusion has not occurred.
• Assessment work has not been copied or submitted for any
other unit/course.
• I have taken proper care and effort to ensure my work has not
been copied by another
person.
• I have retained a copy of this assessment for my own records
in the event I have to
reproduce my work.
• I am aware that any assessment deemed unsatisfactory will
require me to undergo
reassessment which may be different to the one originally
submitted.
Student signature:
............................................................... Date: ....../....../ .......

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Page
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PART 2
Assessment tasks

mailto:[email protected]asoc.edu.au
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Assessment Task Cover Sheet Task 1 (AT1)
Student details

Student Name:
Student ID:
Assessment details
Unit of Competency: BSBINN601 – Lead and manage
Assessment Task 1: Knowledge Test
Date of Submission:
Assessment Outcome: Satisfactory Not Satisfactory
Feedback:
Student Plagiarism Declaration: By submitting this assessment
to the school, I declare that this
assessment task is original and has not been copied or taken
from another source except where
this work has been correctly acknowledged. I have made a
photocopy or electronic copy or
photograph of my assessment task, which I can produce if the
original is lost.
Assessor: I declare that I have conducted a fair, valid, reliable

and flexible assessment of this student, and I have provided
appropriate feedback. I also declare that I have undertaken
the indicated assessment integrity checks
check for plagiarism Software Yes No
Check for copying/collusion Yes No
Check for authenticity (own work) Yes No
Cheating or use of model answers Yes No
Student: I have received,
discussed and accepted my
result as above for this
assessment and I am aware
of my appeal rights.
Signature: .........................................................
Signature: ...................................
Date: .................................................................
Date: ..........................................

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Assessment task 1: Knowledge Test
Required documents and equipment:
resources.
unit BSBINN601 – Lead and
manage organisational change (organised by the
trainer/assessor)
• Learner’s notes

Instructions for students:
▪ This assessment will be conducted in Computer lab with
access to the resources listed
above.
▪ You must answer all knowledge questions as part of this
assessment and submit answers
in electronic copy. The assessor will verify the authenticity of
the work by asking
questions regarding the answers provided. You must
satisfactorily answer all questions to
be deemed Satisfactory for this assessment.
▪ Be concise provide explanation according to the given word-
limit and do not provide
irrelevant information. Be careful, quantity is not quality.
▪ Be careful to use non-discriminatory language. The language
used should not devalue,
demean, or exclude individuals or groups on the basis of
attributes such as gender,
disability, culture, race, religion, sexual preference or age.
Gender inclusive language
should be used.
▪ When you quote, paraphrase, summarise or copy information
from the sources you are

using to write your answers/research your work, you must
always acknowledge the
source.
▪ You are required to mention your name and student Id in
either header or footer of the
assessment document to be submitted.
Planning the assessment
Access all resources mentioned in required resources, either
printed copies or access via the
internet.
• You must answer all questions in the knowledge test
assessment.
• Time allocated to complete this assessment is 2 hours.
• Complete and submit the assessment on the same day of the
assessment.
• Assessor will set a time to provide feedback.
Evidence specifications:
At the end of the assessment, student will be required to submit
the following evidence on
the same day of the assessment.

• Completed assessment task with all questions answered.
• Completed and signed cover sheet for the assessment.
Evidence submission:
• Documentation must be submitted electronically.
• Assessor will record the assessment outcome on the
assessment cover sheet.
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Knowledge Test

QUESTION
NUMBER
QUESTIONS
Students
response (to be
completed by
the assessor)
Question 1:
Explain the three major stages in the change management
process. (100-150 words)
S
NS
Question 2:
Identify and explain five of the steps used in a communication
strategy when communicating and embedding change. (150-200
words)

S
NS
Question 3:
Explain how organisational behaviour impacts change
strategies.
(100-150 words)
S
NS
Question 4:
Explain five ways the external environmental can impact change
strategies. (150-200 words)
S
NS
Question 5:
Describe two components of a change management project plan.

(100-150 words)
S
NS
Question 6:
List four examples of barriers to change and four strategies that
can
be used to address them. (150-200 words)
S
NS
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Student details
Student Name: Student ID:
Assessment details
Assessment Task 2: Project
Date of Submission:

Feedback:
Student Plagiarism Declaration: By submitting this assessment
to the school, I declare that this
assessment task is original and has not been copied or taken
from another source except where
this work has been correctly acknowledged. I have made a
photocopy or electronic copy or
photograph of my assessment task, which I can produce if the
original is lost.
Assessor: I declare that I have conducted a fair, valid, reliable
and flexible assessment of this student, and I have provided
appropriate feedback. I also declare that I have undertaken
the indicated assessment integrity checks
check for plagiarism Software Yes No
Check for copying/collusion Yes No
Check for authenticity (own work) Yes No
Cheating or use of model answers Yes No
Student: I have received,
discussed and accepted my
result as above for this

Signature: .........................................................
Signature: ....................................
Date: .................................................................
Date: ...........................................
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Page 16 of 43
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programs such as MS word, MS
excel, MS PowerPoint or any other recognised software
program.
BSBINN601 – Lead and
manage organisational change (organised by the trainer)
• Appendix 1 (provided by trainer/assessor
• Appendix 2 (provided by trainer/assessor)

• This project (Task 1 to 6) is to be done in student’s own time
with access to the
resources listed above.
• You must answer all questions as part of this assessment and
submit answers in
electronic copy. The assessor will verify the authenticity of
the work by asking
satisfactorily answer all questions
to be deemed Satisfactory for this assessment.
• For this assessment, you can choose any other organisation,
which must be approved
by your assessor.
• Be concise provide explanation according to the given word-
limit and do not
provide irrelevant information. Be careful, quantity is not
quality.

• Be careful to use non-discriminatory language. The language
used should not
devalue, demean, or exclude individuals or groups on the basis
of attributes such as
gender, disability, culture, race, religion, sexual preference or
age. Gender inclusive
language should be used.
• When you quote, paraphrase, summaries or copy information
from the sources you
are using to write your answers/research your work, you must
always acknowledge
the source.
• You are required to read the task overview given and complete
the project in due
timelines.
• You are required to mention your name and student Id in
either header or footer of
the assessment document to be submitted.

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• Access all resources mentioned in required resources either
printed copies or
access via the internet.
• Students must:
• Produce all evidence as required in the Project assessment.
• Complete and submit in due timelines.
• Submit with a completed assessment coversheet.
At the end of this assessment, you will be required to submit
following evidence before due

date specified by the assessor:
following evidence before due
date specified by the assessor
• Completed task as required by this assessment.
o Change requirements report (Task One)
o Change management project plan (Task Two)
o Cost–benefit analysis (Task Two)
o Risk management plan (Task Two)
o Communication plan/education plan (Task Three)
o Strategy report to address barriers (Task Four)
o Report on implementing interventions and activities including
the strategies for
embedding change (Task Five)
o Evaluation report (Task Six)
o Modified change management plan (Task Six)
• Completed and signed cover sheet for assessment.
• Documentation must be submitted electronically.

Overview: (For this assessment, Student can choose any other
organisation, which must be approved by your
assessor.)
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Write a report that identifies the change requirements and
opportunities needed to

determine a strategic change and support organisational
objectives. The report must include
the above-mentioned evidence to submit. You may use the
example scenario in Appendix
ix.
This Project has been split into six separate tasks. Please
complete each task in the order they
appear.
Task One
Analyse the internal and external environments for change and
prepare a change
requirement report:
a. Identify strategic change needs by analysing organisational
objectives.
b. Review existing policies and practices against strategic
objectives.
c. Monitor the external environment to identify events or trends
that may impact on the
achievement of organisational objectives by conducting a
PEST analysis (refer to the
template in Appendix V).

d. Identify major operational change requirements due to
performance gaps, business
opportunities and threats, or management decisions by
conducting a SWOT analysis
(refer to the template in Appendix VII).
Task Two
Develop a change management project plan that outlines the
change management
strategy:
a. Undertake a cost–benefit analysis for high-priority change
requirements and
opportunities you have identified.
b. Identify barriers to change by undertaking a risk
management plan, including a risk
analysis (refer to the template in Appendix VIII).
c. Determine resource requirements, such as human, physical
and financial resources.
d. Chart time lines and schedules, such as by using a Gantt
chart.
Task Three

Develop a communication or education plan in consultation with
managers and other
relevant stakeholders:
a. Consult with relevant individuals to determine how you will
promote the benefits of
change and minimize loss to the organisation. You may
seek feedback via email, video
conferencing, etc.
b. Organise and manage the activities required to deliver the
plan, including time lines for
implementation. This may include managing the frequency
of reports and
communications between relevant individuals.
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Task Four
Identify and respond to barriers to change as outlined in the risk
management plan. This may
include developing strategies that will mitigate risks and
effectively respond to barriers.
Task Five
Begin the change management process:
a. Implement the interventions and activities as set out in the
project plan.
b. Carry out the strategies for embedding the change.
Task Six
Prepare for the evaluation and review of the plan to achieve
objectives and modify the plan
where appropriate. This may include conducting a gap analysis
and distributing an

evaluation form to stakeholders (refer to the template in
Appendix IV).
The final documents you submit for assessment will be assessed
using the project criteria
provided.
All project criteria outlined must be covered satisfactorily for
Part B to be completed
satisfactorily.
You must complete the project unassisted by the assessor or
other personnel but may refer to
reference material as needed
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Project checklist - Assessor to complete:
Student Assessment Criteria Assessor to tick the
appropriate box
Assessor to tick
the
appropriate
box
Section 1 Section 2
Communication | Is the
learner able to:
• Communicate clearly
with others
• Ask for help when
needed
• Follow instructions
• Identify the task

requirements including
document purpose
and proposed
audience
• Consult with others to
determine meeting
concepts and
requirements
• Clarify task
requirements with
supervisor (assessor) as
required
Safety | Is the learner able to:
• Work safely at all times
• Ensure your actions do
not put the safety of

yourself or others at risk
Section 3 Assessor to tick the appropriate document
completed by the student.
• P1 Identified strategic change needs by
analysing organisational objectives
• P2 Reviewed existing policies and practices
against strategic objectives
• P3 Monitored the external environment to
identify events or trends that may impact on
the achievement of organisational
objectives

• P4 Identified major operational change
requirements due to performance gaps,
business opportunities and threats, or
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management decisions
• P5 Identified major change requirements

and opportunities that support organisational
objectives
• P6 undertook a cost–benefit analysis for high-
priority change requirements and
opportunities that have been identified.
• P7 Identified barriers to change by
undertaking a risk management plan
• P10 Assigned responsibilities and obtained

resources for the project
• P11 Organised and managed the activities
required to deliver the plan, including time
lines for implementation
• P12 Identified and responded to barriers to
change as outlined in the risk management
plan
• P13 Implemented the interventions and
activities as set out in the project plan
• P14 Carried out strategies for embedding the

change
• P15 Prepared for the evaluation and review
of the plan to achieve objectives, and
modifying the plan where appropriate
➢ Detailed evaluation report attached
➢ Assessor’s feedback:
➢
➢ Assessor Name and Signature:
➢ Date:

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Student details
Student Name: Student ID:
Assessment details
Assessment Task 3: Observation
Date of Submission:

Signature: .........................................................
Signature: ....................................
Date: .................................................................
Date: ...........................................
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• Computer with internet connection and projector to refer to
various programs such as MS
word, MS excel, MS PowerPoint or any other recognised
software program.
BSBINN601 – Lead and manage
organisational change (organised by the trainer)
• Workplace documentation and resources such as supporting
documents in Appendix I
• Learner’s Assessment Part B (learner to bring)
• This assessment must be be conducted in the Australian
School of Commerce simulated
work environment computer lab with access to the resources

listed below
• For this assessment, Student can choose any other
organisation, which must be approved
by your assessor.
• You will be observed performing and presenting the following
tasks by the Assessor, who will
mark off the observation checklist upon the completion of your
performance, and your
fellow colleagues, who will submit the filled out annexed Peer
Review Form(s) to the Assessor
after your performance.
• Your performance/presentation can be done in a PowerPoint
format or as explanatory
notes which must be handed to the Assessor at the end of your
performance.
• Your assessor will complete Observation Checklist below to
record your communication and
interaction skills during each roleplay.
• It is expected that each performance will take approximately
20 minutes. The audience
must fill in the annexed “Peer Review Form” as feedback and
hand in to the Assessor at the
end of the performance.

• Please ensure you review the Observation Checklist before
you commence your
presentation so that you are fully prepared and know exactly
what is expected of you.
• Please submit the completed Observation checklist as evidence
of this task.
• At the completion of the performance, both the student and the
assessor are required to
sign and date the Observation Checklist, verifying that they
acknowledge the outcome for
this assessment task and have been provided with feedback from
the assessor.
• Access all resources mentioned in required resources, either
printed copies or access via
the internet.
• This assessment will be conducted partially at ASOC’s
campus.
• Time required for assessment: 20 minutes (per student)
completed over multiple sessions but
student must submit assessment on or before the due date
provided by the trainer/Assessor)
• Complete and submit the assessment on the date given by the

Assessor.
• Assessor will set a time to provide feedback.
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following evidence before due date
specified by the assessor:
• Completed and signed cover sheet for assessment

• Completed and signed Observation Checklist
• Peer Review Form(s)
• PowerPoint slides and/or explanatory notes
• Documentation must be submitted electronically .

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Overview: (For this assessment, Student can choose any other
organisation, which must be approved by your
assessor.)
Task One
Using your analysis of the internal and external environments
for change in the change
requirement report, conduct a face-to-face discussion with
stakeholders, specialists and
experts to seek their input in relation to change requirements or

opportunities:
a. Identify and consult with key stakeholders and other relevant
people, such as by
conducting a stakeholder analysis (refer to the template in
Appendix V).
b. Identify major change requirements and opportunities that
support organisational
objectives.
c. Review and prioritize change requirements or opportunities
by speaking with
relevant managers. This includes negotiating and maintaining
effective working
relationships.
Task Two
Based on the change management project plan you have
developed in Assessment A
Task Two, present the mitigation strategies to the stakeholders.
You will be observed
interacting with the stakeholders to obtain agreement on the
mitigation strategies that can
be used to address identified barriers. This includes using
appropriate questioning and
listening skills to clarify information.

Task Three
developed in Assessment A
Task Two, speak to managers to clarify and confirm information
to implement the
strategy:
a. Obtain approval on the change management process and
reporting protocols.
b. Assign responsibilities and obtain resources for the project,
such as human resources.
You will be observed consulting with relevant groups to obtain
input into the change
management process. This will involve discussions and
questioning to clarify information and
confirm understanding.

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Observation Checklist- assessor to be complete
Student Assessment Criteria Assessor to tick the
appropriate box
Assessor to tick
the
appropriate
box
Section 1 Section 2

Communication | Is the
learner able to:
• Communicate clearly
with others
• Ask for help when
needed
• Follow instructions
• Identify the task
requirements including
document purpose
and proposed
audience
• Consult with others to
determine meeting
concepts and
requirements
• Clarify task
requirements with

supervisor (assessor) as
required
Safety | Is the learner able
to:
• Work safely at all times
• Ensure your actions do
not put the safety of
yourself or others at risk
Section 3 Assessor to tick the appropriate document
completed by the student.
During the role-play, did student satisfactorily:
• Identify and consult with key stakeholders
and other relevant people?

• Review and prioritise change requirements or
opportunities by speaking with relevant
managers?
• Interact with stakeholders to obtain
agreement on the mitigation strategies that
can be used to address identified barriers?
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• Obtain approval on the change
management process and reported
protocols?
• Consult with relevant individuals to
determine how benefits of change will be
promoted and loss to the organisation will be
minimised?
• Consult with relevant groups to obtain input
into the change management process?

• Answer any questions clearly and
confidently?
• Use positive and appropriate body
language?
• Use active listening skills to ensure the team
leaders understood the legislation?
• Ask questions clearly and confidently to
ensure they understood correctly?

During the roleplay as a Team Member, did student
satisfactorily:
• Ask questions clearly and confidently to
ensure they understood correctly?
• Use positive and appropriate body
language?
• Use appropriate language and tone when
speaking?
• Use active list
• Give positive and constructive feedback to

the Human Resources Manager?
➢ Detailed evaluation report attached
➢ Assessor’s feedback:
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➢
➢ Assessor Name and Signature:
➢ Date:

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Final Assessment Record
Student name:
Student ID:
Assessor name:
Date of
completion:

Unit of competency: BSBINN601 – Lead and manage
Assessments
Student results
Satisfactory
Not Yet
Satisfactory
Not
Submitted
Assessment task 2: Project
Assessment 3: Observation
Comments/ Feedback:
Unit outcome: Competent Not Yet Competent
Is re-assessment required? Yes No
Assessor Signoff
By signing this final assessment record:

• I confirm that the student has attempted all requirements of
this unit of competency
• I am satisfied the work submitted is their own work.
• I have informed the participant of the assessment decision.
Assessor signature: Date:
Student Signoff
By signing this final assessment record:
• I have received, discussed and accept the outcome from my
assessment as above for this unit
of competency and I am aware of my right to appeal.
Student signature: Date:
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Candidate Feedback Form
Candidate’s Name:
Unit: BSBINN601 – Lead and manage organisational change
Assessor’s Name:
Please provide us some feedback on your assessment process.
Information provided on this form is used for evaluation of our
assessment systems and processes.
This information is confidential and is not released to any
external parties without your written consent.
P
Did you receive information about the assessment prior to the
date?
Were the instructions to the assessment clear and easy to
understand?
Did you understand the purpose of the assessment?
Were you advised of the performance criteria?
Were you advised of the process of the assessment?

Were there any surprises in your assessment?
Did you feel the assessment was fair?
Was your assessor professional?
Did you feel the assessment was accurate?
Were you comfortable with the outcome?
Did you receive feedback about your assessment?
If you answered no to any of the above questions are you aware
of the appeals
process?
Comments:
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Appendix1- Assessment resource in simulated business
environment
Australian School of Commerce will conduct this assessment in
computer lab by setting simulated
business environment which is safe and experiences typical
writing field of work. The following
resources will be made available to the learner:
▪ Australian School of Commerce’s office equipment and
resources
▪ sample organisational policies and procedures

Copyright: Instructions in this tool have been developed by
NTA and Australian School of Commerce for sole purpose of
use by Australian
School of Commerce. Any part of these assessment instructions
cannot be reproduced in full or part for without approval of
Australian School
of Commerce and NTA which holds authorship rights.

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Appendix 2- Peer Review Form
[Insert your name here]
Use this peer review form to provide feedback to your
colleague’s role-play performance. Please
rate their performance in terms of the items listed below with
applicable comments where
necessary and return the form to your colleague upon the
completion of the presentation.
Fair Good
Excellent
1. The performance was organised
according to the selected

enterprise’s plans, policies and
procedures.
2. The information was presented in a
logical manner with insight into the
correct process of leading and
managing the workplace
effectively.
3. The language used was clear and
concise.
4. The performer had good eye
contact with the audience and
used positive body language.
5. The performer listened to questions
and answered appropriately.
Comments (if any)

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Appendix 3- Communication plantemplate
You can use the templates to complete Assessment A – Project.
You may customise these

documents to suit your needs.
Communication Plan
Objective:
Relevant stakeholders
(managers, clients, teams,
etc.)
Required resources
(location, equipment, etc.)
Method
(slideshow presentation, video
conferencing, etc.)
Schedule/delivery date
Relevant policies/procedures
Security/confidentiality status
Outcomes/follow-up actions

Documentation
(hand-outs, presentation
slides, statistical analysis,
etc.)
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Appendix 4- Gap analysis template
Gap analysis
Business
objective
HR requirements
to meet objectives
Gap – does the
organisation have
what it needs?
Outcome of not
addressing the
gap
Potential solutions
to address the gap

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Appendix 5 – PEST analysis template
Political Economical

Social Technological
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Appendix 6 – Key stakeholder analysis template
Key stakeholder analysis
Student name:
Date of analysis:
Name of
stakeholder/c
ompany
Contact
person
Level of
importance
Level of
influence
Stakeholder
needs
Stakeholder
interests
Strategy for

engaging
the
stakeholder
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Appendix 7 – SWOT analysis template
Strengths Weaknesses
Opportunities Threats

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Appendix 8 – Risk management plan template
Risk management plan
Background:
Context:
Level of access and restrictions:
Reporting requirements:
Risk matrix
Level of
likelihood
Level of impact
1

(Insignificant)
2
(Minor)
3
(Moderate)
4
(Major)
5
(Catastrophic)
A (Expected) Medium Medium High Extreme Extreme
B (Probable) Medium Medium Medium High Extreme
C (Possible) Low Medium Medium High High
D (Improbable) Low Low Medium Medium High
E (Rare) Low Low Low High Medium

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Risk evaluation
Priority Risk Likelihood Impact Level of risk
Risk action plan
Risk Priority Proposed Actions Resource Costs Responsibilities
Schedule
description controls required requirements
to
implement
controls
Risk:
Risk:

Risk:
Risk:
Risk:
Record-keeping procedures
Updates Person responsible Date
Risk register
Lessons learned register
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Appendix 9 – Example scenario
DrySeed scenario
DrySeed Inc. is a large organisation that manufactures outdoor
furniture. The company has been
operating for 30 years and is based in Sydney. It now has 50
employees and is seen as a market leader
because of its commitment to sustainability. DrySeed supplies
to retail stores across Australia and to
customers directly from its show room in one of its largest
factories.
In 2001, DrySeed merged with a retail furniture company,
hoping to expand its breadth of consumers
as many of the stores were located in newly developed housing
estates that attracted first-home buyers.
Unfortunately, due to poor planning and communication, the
merger was not successful. Thirty
employees were impacted by the merger, either by a restructure
and redesign of their jobs, or by a
forced redundancy.
Operationally, DrySeed’s objectives include having all products
meet their standard of excellence

guidelines, including customer service, guarantee on
workmanship and quality materials used in the
manufacturing process. Management would also like to see 30
per cent of sales made online to reduce
overheads.
DrySeed has recently come under new management. The
management team that now reports to the
board is significantly younger and more innovative than their
predecessors. The new team believes the
organisational objectives are strong, but that the processes and
structures of the organisation need
some work.
DrySeed’s key objectives are currently based around expansion.
Management wants to expand sales to
new customers by offering new product releases each year. They
feel it is important to invest in
research, and to follow trends in Europe and the US to ensure
their products have the latest designs and
are attractive to customers.
The majority of middle managers, such as supervisors and
department managers, have been with the
company for more than 20 years. They will have to implement
changes with their teams. Some of them

have already expressed they are hesitant to change due to
having experienced the failed merger in 2001.
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Appendix 10 – Sample continuous improvement policy
DrySeed continuous improvement policy
Scope
This policy describes our commitment to continuous
improvement and the use of the

define, measure, analyse, improve, control (DMAIC) quality
system to perform process
improvement activities or projects.
This policy applies to all employees of DrySeed – including
casual, part-time, full-time,
permanent and temporary employees. It is part of everyone’s
role to continuously look for
ways to improve processes and systems to ensure they remain
effective and efficient.
Continuous improvement
Continuous improvement is an ongoing process of review and
evaluation to find ways to
improve processes and systems.
Continuous improvement forms part of DrySeed’s overall
business philosophy. The
company is committed to the continuous improvement of
policies and procedures. When
performing improvement activities, you should:
• define an improvement project
• measure process performance
• analyse opportunities

• improve and control processes.
This process is referred to as the DMAIC quality system, which
is outlined in the continuous
improvement procedures.
Responsibilities
Management is responsible for ensuring continuous
improvement procedures are applied.
The manager of the section or department in which the
continuous improvement project
takes place is responsible for supporting the project and
removing barriers to success.
All employees are responsible for:
• Applying continuous improvement procedures in their work
areas, as outlined by
management in the relevant plan for each improvement activity
or project
• Identifying and reporting opportunities for improvement.

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Appendix 11 – Sample continuous improvement policy
DrySeed continuous improvement procedures
Continuous improvement forms part of the DrySeed overall
business philosophy. It is part of
every employee’s role to continuously look for ways to improve
processes and systems to
ensure they are effective and efficient.
Process improvement activities or projects should be performed
using the DMAIC quality
system:
• Define

• Measure
• Analyse
• Improve
• Control
1. Define an improvement project
To define an improvement project, take the following steps:
• Identify the improvement opportunity.
• Develop the business processes.
• Define critical requirements.
• Prepare a project team.
Someone at managerial level supports the project and removes
barriers to success. This is
usually the manager of the section or department in which the
project takes place. The
plan also includes a statement of how progress should be
reported and who to report it to.
Tools to assist with this step include:
• gap analysis
• customer feedback

• process mapping
• action plan.
2. Measure process performance
Steps to measure process performance:
• Identify measures to evaluate the success of project.
• Develop a data collection method to measure process
performance.
• Establish baseline Six Sigma to show the standard deviation
for a process
• charts
• graphs
• data analysis.
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3. Analyse opportunities
Steps to take to analyse opportunities:
• Analyse the opportunity to identify a problem.
• Identify and validate the root causes.
Tools to assist with this step includes
• process mapping
• hypothesis testing
• fishbone diagram
• root cause analysis
• Statistics.
4. Improve processes
To improve processes, take the following steps:
• Identify, evaluate and select the best solutions to improve

processes.
• Develop a change management strategy to help the
organisation to implement solutions
and improvements.
• cost–benefit analysis
• project planning tools
• Change management tools.
5. Control processes
Steps to take to control the process:
• Understand the importance of planning and executing against
the plan.
• Determine the strategy to ensure the targeted results are
achieved.
• Understand how to disseminate lessons learnt.
• Identify opportunities for standardisation. Tools to assist with
this step include:
• project planning tools
• Plan–do–check–act cycle.

NETW204 Class Project
This project includes three phases. You need to complete Phase
I before moving on to Phase II. Likewise, you need to complete
Phase II before moving on to Phase III or the final phase in the
project.
Hi-tech Net Corp. is operating in three locations in the United
States. Their main office is located in New York, NY. They
have two branch offices located in Chicago, IL and Sacramento,
CA.
You have just been hired as Hi-tech Net Corp.’s consulting
engineer to implement their network infrastructure. Both branch
offices will be directly connected to the main office in NY via a
leased line circuit (point-to-point serial connection).
New York’s Office IP Information
The main office has four LAN segments: Executive,
Engineering, Services, and Native&Management. Each LAN
segment is identified by a VLAN number as seen below. For
example:
· Executive: VLAN 15
· Engineering: VLAN 25
· Services: VLAN 35
· Native&Management: VLAN 99
The organization is using the following network address in NY:
10.150.0.0/16.
· Executive: 60computers only including future growth in this
number
· Engineering: 80 computers only including future growth in
this number
· Services: 115 computers including future growth in this
number
· Native&Management: 12 computers including future growth in
this number
*** Future growth means that we already take growth into

consideration. Do not try to estimate or add more IP addresses
than necessary to avoid getting an incorrect subnet.
Illinois’ Office IP Information
The IL branch has three LAN subnets with 45 IP addresses on
each subnet. They use the following network address to obtain
the required IL subnets: 10.150.100.0 /24.
California’s Office IP Information
The CA branch has three LAN subnets with 25 IP addresses on
each subnet. They use the following network address to obtain
the required CA subnets: 10.150.200.0 /25.
PHASE I (20 points total)—Due Week 3
Tasks to Do.
Task 1: Subnet the 10.150.0.0/16 network for NY and assign the
first subnets to Services followed by Engineering. You may
need to re-subnet for Executive and Native&Management
subnets to avoid wasting IP addresses. Ensure that you re-
subnet only the first unused subnet and nothing else. Assign the
subnets to Executive and Native&Management. (5 points)
New York Office IP
IP Address Range
New Subnet Mask
New Network Address
VLAN 15-Executive
VLAN 25-Engineering
VLAN 35-Services

VLAN 99-Native&Management
Task 2: Subnet the 10.150.100.0 /25 network for IL and assign
the last IP address on the three subnets to the Loopback 1,
Loopback 2, and Loopback 3 interfaces of the router. We will
use a loopback or virtual interface to simulate the LAN subnets.
This will speed up configuration and allows us to create our
topology without rewiring. (3 points)
Illinois Branch IP
IP Address Range
New Subnet Mask
New Network Address
Loopback 1
Loopback 2
Loopback 3
Task 3: Subnet the 10.150.200.0 /25 network for CA and assign
the last IP address on the three subnets to the Loopback 1,
Loopback 2, and Loopback 3 interfaces of the router. We will
use a loopback or virtual interface to simulate the LAN subnets.
This will speed up configuration and allows us to create our
topology without rewiring. (3 points)
California Branch IP

IP Address Range
New Subnet Mask
New Network Address
Loopback 1
Loopback 2
Loopback 3
Task 4: Use the following network address (10.1.255.0/25) to
find the WAN subnets between NY and IL and NY and CA
respectively. Note that there should only be two IP addresses
per subnet for each WAN link. Assign the first WAN subnet to
NY to IL and the second WAN subnet to NY to CA. (2 points)
WAN Subnets
IP Address Range
New Subnet Mask
New Network Address
NY to IL
NY to CA
Task 5:Use Microsoft Visio to design the current network
topology. Remember to use Loopback interfaces for the subnets

in NY, IL, and CA. Use point-to-point interfaces to connect the
remote branch offices to NY. See the sample network diagram
below. Replace the phrase “IP Address” by the correct IP
address for each interface on the routers. Include the WAN IP
addresses on the diagram as well. (7 points)
First Major Deliverable in the Project: IP schemefor all three
locations (fill in the IP tables above) and the Visio Diagram.
PHASE II (30 points total)—Due Week 5
Now that you have completed your first major deliverable in the
project, let us move on to the next phase in the project. You
need to plan to implement the network. You will configure the
switches first.
You should write all required configuration commands with
their Command prompt mode in the table, middle column, under
the “Required Information” instructions.
An example:
Configuration Task
Required Information
Points
Router name
RTR1
Router(config)# hostname RTR1
¼
Task 1: Configure SW1. (3.5 points possible)
Configuration Task
Points
Switch name
SW1

¼
Secret Password
Netw204
¼
Disable DNS lookup
¼
Username and Password
User= Admin1, Password=cisco123
¼
Message of the Day (MOTD) Banner
Unauthorized Access is Highly Prohibited!
¼
VTY
Enable SSH and Disable Telnet.
½
Encrypt the clear text passwords
Use the correct command to encrypt clear text passwords.
¼
Create the required VLANs.
Use the information provided to create the VLANs.
¼
Assign the management IP address.
Assign the IP Address just before the last valid IP Address on
the Native&Management VLAN. VLAN 99 is the Native VLAN.
¼
Enable the 802.1Q Trunk ports.
Use the correct switchport command to set the Trunk port.

¼
Configure all other ports as access ports.
Use the interface range command.
¼
Assign F0/3 to the correct VLAN as per the diagram.
See the network diagram you drew for part 1.
¼
Shutdown all unused ports.
Disable all unused ports in software.
¼
Task 2: Configure SW2. (3.5 points possible)
Configuration Task
Points
Switch name
SW2
¼
Secret Password
Netw204
¼
Disable DNS lookup
¼
Username and Password
User= Admin1, Password=cisco123
¼
Message of the Day (MOTD) Banner
Unauthorized Access is Highly Prohibited!

¼
VTY
Enable SSH and Disable Telnet.
½
Encrypt the clear text passwords
Use the correct command to encrypt clear text passwords.
¼
Create the required VLANs.
Use the information provided to create the VLANs.
¼
Assign the management IP address.
Assign the IP Address just before the last valid IP Address on
the Native&Management VLAN. VLAN 99 is the Native VLAN.
¼
Enable the 802.1Q Trunk ports.
Use the correct switchport command to set the Trunk port.
¼
Configure all other ports as access ports.
Use the interface range command.
¼
Assign F0/3 to the correct VLAN as per the diagram.
See the network diagram you drew for part 1.
¼
Shutdown all unused ports.
Disable all unused ports in software.
¼
Task 3: Configure the NY Router. (6 points)

Configuration Item or Task
Points
Configure 802.1Q subinterface .15 on G0/1
Description Executive LAN
Assign VLAN 15.
Assign the last valid IP address to this interface.
½
Description Engineering LAN
Assign VLAN 25.
½
Description Services LAN
Assign VLAN 35.
Assign the first available address to this interface.
½
Description Native&Management LAN
Assign VLAN 99.
½
Activate Interface G0/1
Bring up interfaces
½
OSPF Process ID
204
½
Router ID

1.1.1.1
½
Advertise directly connected networks.
Use classless network addresses
Assign all directly connected networks to Area 0
½
Set all LAN interfaces as passive.
Type necessary commands to do so.
½
Change the default cost reference bandwidth to support Gigabit
interface calculations.
1000
½
Set the serial interface bandwidth.
768 Kb/s
½
Adjust the metric cost of S0/0/0.
Cost: 7500
½
Task 4: Configure the IL Router. (4 points)
Configuration Task
Points
Assign IP addresses to appropriate interfaces including
Loopback and serial interfaces.
½

Activate the nonLoopback interfaces.
½
OSPF Process ID
204
½
Router ID
2.2.2.2
½
Use classless network addresses.
Assign interfaces to Area 0.
Use a single summary address for the LAN (loopback)
interfaces.
½
Set all LAN (Loopback) interfaces as passive.
½
1000
½
256 Kb/s

½
Note: You will probably notice that all the Loopback IP
addresses show up as /32. To change that /32 to the real subnet
mask of the Loopback interfaces you need to type the following
command on each Loopback interface in the routers.
Interface Loopback 1
ip ospf network point-to-point
Task 5: Configure the CA Router. (4 points)
Configuration Task
Points
Assign IP addresses to appropriate interfaces including
Loopback and serial interfaces.
½
Activate the nonLoopback interfaces.
½
OSPF Process ID
204
½
Router ID
3.3.3.3
½
Use classless network addresses.
Assign interfaces to Area 0.
Use a single summary address for the LAN (loopback)

interfaces.
½
Set all LAN (Loopback) interfaces as passive.
½
1000
½
256 Kb/s
½
Task 6: Verify OSPF Configuration (6 points)
Question
Points
Type the command that displays all connected OSPFv2 routers.
Capture the output for your project and explains what you see.
1
Type the command that displays the OSPF process ID, router
ID, routing networks, address summarization, and passive
interfaces configured on a router. Capture the output for your
project and explain what you see.
1
What command displays only OSPF routes?
1
What command displays detail information about the OSPF
interfaces, including the authentication method?

1
What command displays the OSPF link states types?
1
What command displays the OSPF database?
1
Task 7: Summarize the output of the commands used in Task 6.
How can you tell that the network is working correctly? (3
points)
PHASE III (70 Points Total)—Due Week 7
Task 1: Configure the NY router as a DHCPv4 server for the
executive and engineering VLAN. (4 points)
Configuration Task
Points
Reserve the first 10 IP addresses in VLAN 15 for static
configurations.
1
Reserve the first 10 IP addresses in VLAN 25 for static
configurations.

1
Create a DHCP pool for VLAN 15.
Name: EXECUTIVE
DNS-Server: 192.168.1.45
Domain-Name: hitech.net
Set the default gateway.
1
Create a DHCP pool for VLAN 25.
Name: ENGINEERING
DNS-Server: 192.168.1.45
Domain-Name: engineering.com
Set the default gateway.
1
Task 2: Restrict Access to the VTY Lines to only come from
Native&Management VLAN. (15 points)
Configuration Task
Points
Configure a named access list to only allow
Native&Management VLAN to SSH to the routers.
ACL Name: NETMGMT
5
Apply the named ACL to the VTY lines.
5
Verify ACL is working as expected.
5
Task 3: Configure static and dynamic NAT on NY. (25 points)

Configuration Item or Task
Points
Create a local database with one user account.
Use the command username webadmin privilege 15 secret
cisco123
Username: webadmin
Password: cisco123
Privilege level: 15
5
Enable HTTP server service.
ip http ?
2
Configure the HTTP server to use the local database for
authentication.
ip http authentication ?
2
Create a static NAT to the web server.
Inside Global Address: 209.107.23.66 -->
2
Configure NY’s Loopback 0 interface with the following IP
address. This is a simulated internal web server.
192.168.1.200/32
1
Assign the inside and outside interface for the static NAT.
192.168.1.200 209.107.23.66 /26
1
Configure the dynamic NAT inside private ACL.
Access List: 10
Allow the executive and engineering networks on NY to be

translated.
Allow a summary of the LANs (loopback) networks on IL and
CA to be translated.
Do not allow the Services and Native&Management VLANs to
be translated.
5
Define the pool of usable public IP addresses.
Pool Name: THE_NET
Pool of addresses include:
209.107.23.68 – 209.107.23.75
5
Define the dynamic NAT translation.
2
Task 4: Secure the network services. (16 points)
Configuration Task
Points
Configure an extended ACL to
· allow Internet hosts WWW access to the simulated web server
on NY by accessing the static NAT address (209.107.23.66 /26)
that you configured in Task 3;
· allow Internet hosts DNS access to the simulated web server
on NY by accessing the static NAT address (209.107.23.66 /26)
that you configured in Task 3; and
· prevent traffic from the Internet from pinging internal
networks, while continuing to allow LAN interfaces to ping the
Internet hosts.
ACL No.: 105
10

Apply ACL to the appropriate interface(s).
6
Task 5: Verify that your project meets the above requirements.
Write a summary of what you did and explain what you have
learned in the process. (10 points)
· Computer with internet connection to refer to various
resources.
· Australian School of Commerce Learners’ resources for the
unit BSBINN601 – Lead and manage organisational change
(organised by the trainer/assessor)
· Learner’s notes
· This assessment will be conducted in Computer lab with
access to the resources listed above.
· You must answer all knowledge questions as part of this
assessment and submit answers in electronic copy. The
assessor will verify the authenticity of the work by asking
satisfactorily answer all questions to be deemed Satisfactory for
this assessment.
· Be concise provide explanation according to the given word-
limit and do not provide irrelevant information. Be careful,
quantity is not quality.
· Be careful to use non-discriminatory language. The language
used should not devalue, demean, or exclude individuals or
groups on the basis of attributes such as gender, disability,

culture, race, religion, sexual preference or age. Gender
inclusive language should be used.
· When you quote, paraphrase, summarise or copy information
from the sources you are using to write your answers/research
your work, you must always acknowledge the source.
· You are required to mention your name and student Id in
either header or footer of the assessment document to be
submitted.
Access all resources mentioned in required resources, either
printed copies or access via the internet.
· You must answer all questions in the knowledge test
assessment.
· Time allocated to complete this assessment is 1 hours.
· Complete and submit the assessment on the same day of the
assessment.
· Assessor will set a time to provide feedback.
At the end of the assessment, student will be required to submit
the following evidence on the same day of the assessment.
· Completed assessment task with all questions answered.
· Completed and signed cover sheet for the assessment.
· Documentation must be submitted electronically.
· Assessor will record the assessment outcome on the
Knowledge Test
QUESTION NUMBER
QUESTIONS
Students response (to be completed by the assessor)

Question 1:
Explain the three major stages in the change management
process.
|_| S
|_|NS
Question 2:
Identify and explain five of the steps used in a communication
strategy when communicating and embedding change.
|_| S
|_|NS
Question 3:
Explain how organisational behaviour impacts change
strategies.
|_| S
|_|NS
Question 4:
Explain five ways the external environmental can impact change
strategies.
|_| S
|_|NS
Question 5:
Describe two components of a change management project plan.
|_| S
|_|NS
Question 6:
List four examples of barriers to change and four strategies that

can be used to address them.
|_| S
|_|NS
· Computer with internet connection to refer to various
programs such as MS word, MS excel, MS PowerPoint or any
other recognised software program.
· Australian School of Commerce Learners’ resources for the
BSBINN601 – Lead and manage organisational change
(organised by the trainer)
· Learner’s notes
· Appendix 1 (provided by trainer/assessor
· Appendix 2 (provided by trainer/assessor)
following evidence before due date specified by the assessor:
following evidence before due date specified by the assessor
· Completed task as required by this assessment.
· Change requirements report (Task One)

· Change management project plan (Task Two)
· Cost–benefit analysis (Task Two)
· Risk management plan (Task Two)
· Communication plan/education plan (Task Three)
· Strategy report to address barriers (Task Four)
· Report on implementing interventions and activities including
the strategies for
embedding change (Task Five)
· Evaluation report (Task Six)
· Modified change management plan (Task Six)
· Completed and signed cover sheet for assessment.
· Documentation can be submitted electronically or paper-based.
· Assessor will record the assessment outcome on the
Overview: (You can choose any other organisation as a topic for
this assessment, which must be approved by assessor.)
Write a report that identifies the change requirements and
opportunities needed to determine a strategic change and
support organisational objectives. The report must include the
above-mentioned evidence to submit. You may use the example
scenario in Annex ix.
This Project has been split into six separate tasks. Please
complete each task in the order they appear.
Task One
Analyse the internal and external environments for change and
prepare a change requirement report:
a. Identify strategic change needs by analysing organisational
objectives.
b. Review existing policies and practices against strategic
objectives.

c. Monitor the external environment to identify events or trends
that may impact on the
achievement of organisational objectives by conducting a
PEST analysis (refer to the
template in Annex V).
d. Identify major operational change requirements due to
performance gaps, business
opportunities and threats, or management decisions by
conducting a SWOT analysis
(refer to the template in Annex VII).
Task Two
Develop a change management project plan that outlines the
change management strategy:
a. Undertake a cost–benefit analysis for high-priority change
requirements and
opportunities you have identified.
b. Identify barriers to change by undertaking a risk management
plan, including a risk
analysis (refer to the template in Annex VIII).
c. Determine resource requirements, such as human, physical
and financial resources.
d. Chart time lines and schedules, such as by using a Gantt
chart.
Task Three
Develop a communication or education plan in consultation with
managers and other relevant stakeholders:
a. Consult with relevant individuals to determine how you will
promote the benefits of
change and minimize loss to the organisation. You may
seek feedback via email, video
conferencing, etc.
b. Organise and manage the activities required to deliver the

plan, including time lines for
implementation. This may include managing the frequency
of reports and
communications between relevant individuals.
Task Four
Identify and respond to barriers to change as outlined in the risk
management plan. This may include developing strategies that
will mitigate risks and effectively respond to barriers.
Task Five
Begin the change management process:
a. Implement the interventions and activities as set out in the
project plan.
b. Carry out the strategies for embedding the change.
Task Six
Prepare for the evaluation and review of the plan to achieve
objectives and modify the plan where appropriate. This may
include conducting a gap analysis and distributing an evaluation
form to stakeholders (refer to the template in Annex IV).
The final documents you submit for assessment will be assessed
using the project criteria provided.
All project criteria outlined must be covered satisfactorily for
Part B to be completed satisfactorily.
You must complete the project unassisted by the assessor or
other personnel but may refer to reference material as needed
Overview:
Task One

Using your analysis of the internal and external environments
for change in the change requirement report, conduct a face-to-
face discussion with stakeholders, specialists and experts to
seek their input in relation to change requirements or
opportunities:
a. Identify and consult with key stakeholders and other relevant
people, such as by conducting a stakeholder analysis (refer to
the template in Annex V).
b. Identify major change requirements and opportunities that
support organisational objectives.
c. Review and prioritize change requirements or opportunities
by speaking with relevant managers. This includes negotiating
and maintaining effective working relationships.
Task Two
developed in Assessment A Task Two, present the mitigation
strategies to the stakeholders. You will be observed interacting
with the stakeholders to obtain agreement on the mitigation
strategies that can be used to address identified barriers. This
includes using appropriate questioning and listening skills to
clarify information.
Task Three
developed in Assessment A Task Two, speak to managers to
clarify and confirm information to implement the strategy:
a. Obtain approval on the change management process and
reporting protocols.
b. Assign responsibilities and obtain resources for the project,
such as human resources.
You will be observed consulting with relevant groups to obtain
input into the change management process. This will involve
discussions and questioning to clarify information and confirm
understanding.

Appendix1- Assessment resource in simulated business
environment
Australian School of Commerce will conduct this assessment in
computer lab by setting simulated business environment which
is safe and experiences typical writing field of work. The
following resources will be made available to the learner:
· Australian School of Commerce’s office equipment and
resources
· sample organisational policies and procedures
Copyright: Instructions in this tool have been developed by
NTA and Australian School of Commerce for sole purpose of
use by Australian School of Commerce. Any part of these
assessment instructions cannot be reproduced in full or part for
without approval of Australian School of Commerce and NTA
which holds authorship rights.

Appendix 2- Peer Review Form
[Insert your name here]
Use this peer review form to provide feedback to your
colleague’s role-play performance. Please rate their
performance in terms of the items listed below with applicable
comments where necessary and return the form to your
colleague upon the completion of the presentation.
Fair
Good
Excellent
1. The performance was organised according to the selected
enterprise’s plans, policies and procedures.
2. The information was presented in a logical manner with
insight into the correct process of leading and managing the
workplace effectively.
3. The language used was clear and concise.
4. The performer had good eye contact with the audience and
used positive body language.

5. The performer listened to questions and answered
appropriately.
Comments (if any)
Appendix 3- Communication plantemplate
You can use the templates to complete Assessment A – Project.
You may customise these documents to suit your needs.
Communication Plan
Objective:
Relevant stakeholders
(managers, clients, teams, etc.)
Required resources
(location, equipment, etc.)
Method
(slideshow presentation, video conferencing, etc.)
Schedule/delivery date
Relevant policies/procedures
Security/confidentiality status
Outcomes/follow-up actions

Documentation
(hand-outs, presentation slides, statistical analysis, etc.)
Appendix 4- Gap analysis template
Gap analysis
Business objective
HR requirements to meet objectives
Gap – does the organisation have what it needs?
Outcome of not addressing the gap
Potential solutions to address the gap

Appendix 5 – PEST analysis template
Political
Economical
Social
Technological

M.S Aviation Pty Ltd TA Australian School of Commerce RTO N.docx

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