1. BSBMGT516
Assessment 1 Marking Criteria
Student Name
Student Number
Unit Code/s & Name/s
BSBMGT516 Facilitate Continuous Improvement
Assessment Type
☒ Case Study ☐ Assignment ☐ Project ☐ Other (specify)
Assessment Name
Hydro Tasmania
Assessment Task No.
1 of 2
Assessment Due Date
Wk 9
Date submitted
Assessor Name
Student Declaration: I declare that this assessment is my own
work. Any ideas and comments made by other people have been
acknowledged as references. I understand that if this statement
is found to be false, it will be regarded as misconduct and will
be subject to disciplinary action as outlined in the TAFE
Queensland Student Rules. I understand that by emailing or
submitting this assessment electronically, I agree to this
Declaration in lieu of a written signature.
Student Signature
3. included. Use the “Harvard Referencing System” for in-text
references and a complete reference list.
Written and presented professionally (without errors, spelling
mistakes poor punctuation and written English)
Information /Materials provided: Case study template
instructions and information links to case study are online.
Assessment Criteria:
To achieve a satisfactory result, your assessor will be looking
for your ability to demonstrate the following key
skills/tasks/knowledge to an acceptable industry standard:
Performance:
facilitate effective contributions to and communications about
continuous improvement processes and outcomes
address sustainability requirements
incorporate mentoring, coaching and other support to enable
people to participate effectively in continuous improvement
processes
capture insights, experiences and ideas for improvements and
incorporate them into the organisation’s knowledge management
systems and future planning.
Knowledge:
explain how systems and procedures can support effective
continuous improvement
explain how continuous improvement systems and processes
relate to other business systems and requirements including,
knowledge management, quality, performance management and
sustainability.
Number of Attempts:
You will receive up to two (2) attempts at this assessment task.
Should your 1st attempt be unsatisfactory (U), your teacher will
provide feedback and discuss the relevant sections / questions
with you and will arrange a due date for the submission of your
2nd attempt. If your 2nd submission is unsatisfactory (U), or
you fail to submit a 2nd attempt, you will receive an overall
unsatisfactory result for this assessment task. Only one re-
assessment attempt may be granted for each assessment task.
4. You must submit assessment items by the due date, unless an
extension has been granted by your teacher.
For the particular situation when a student does not submit
assessment item by the due date (without prior approval) this is
considered to be their first attempt and:
The Student is automatically graded (on the grade calculator) as
unsatisfactory on their first attempt and is given 5 working days
to submit as a resubmission
Then if the Student submits within the resubmission timeframe
and receives a final grade of Satisfactory or Unsatisfactory
If they don’t resubmit within the resubmission timeframe (of
five days) then they are graded as Unsatisfactory and receive an
AW result.
For more information, refer to the Student Rules.
Submission details
Assessment will be due at the beginning of class uploaded into
Connect only.
Assessment to be submitted via your Connect account. Please
save and upload your assessment as below (this is an example
only – you must use your own name)
Lastname_firstname_studentnumber_MGT516_AT1
· TAFE Queensland Learning Management System: Connect
url: https://connect.tafeqld.edu.au/d2l/login
· Username; 10 digit student number
· For Password: Reset password go to
https://passwordreset.tafeqld.edu.au/default.aspx
Instructions for the Assessor
Ensure work is submitted on time.
Professionally presented to business standard
All sources are referenced
All tasks are completed fully and according to marking guide
Note to Student
Information of all Assessment Tasks relevant to this unit is
located in the Unit Study Guide.
Remember to reference all sources correctly and present
assessment in a professional business format.
5. Instructions to Student:
Task 1 Case study – Hydro Tasmania
Hydro Tasmania generates renewable energy using hydro and
wind power for the Tasmanian community. As one of the largest
employers in the state, with infrastructure covering the entire
state from the capital Hobart to the wilds of the West Coast,
Hydro Tasmania needed a flexible and comprehensive induction
program for its 800 employees and 3,500 contractors and at the
same time free key business resources.
WGL worked with Hydro Tasmania to develop a three level
induction program.
Level 1 is a corporate employee induction.
Level 2 is a field induction that needs to be completed by
everyone accessing a Hydro Tasmania field site.
Level 3 is a site induction for each specific site.
The Problem
The enormous geographical area covered by the 51 Hydro
Tasmania worksites, the diverse range of contractors, local,
national and international and the urgent / short time frame
nature of much of the work saw the level 2 component of the
induction program imposing a significant burden on the
organisation in terms of manpower and cost, and level of
frustration on contractors as they tried to organise inductions at
short notice.
The
Solution
Beginning in 2003 WGL worked with Hydro Tasmania rolling
out a pilot program, refining content using the Workplace
Foundations content framework and ultimately deploying in
6. 2005 a complete, fully managed online induction program and
help desk for employee and contractors.
The induction program included online multimedia content and
a comprehensive assessment procedure with defined
competencies to ensure that the induction objectives had been
met.
People that required help to meet the competency criteria were
individually assisted by WGL - once again enabling Hydro
Tasmania staff to focus on core business activities rather then
get caught in the day to day operations of assessment and
assessment follow up.
The Induction program uses the VICTORY Learning
Management System module to deliver, track, assess and report.
The induction is fully managed by WGL.
As part of the process WGL developed within the Level 2 scope
an online “Instructed Person” module to help Hydro Tasmania
meet compliance requirements for the Electrical Supply
Industry Power System Safety Rules (PSSR) at a significantly
lower cost for contractors then had previously been possible.
Benefits
The benefits were immediate. Hydro Tasmania staff were:
· no longer tied to delivering and managing inductions
· no longer dealing with contractor queries
· supported with a comprehensive reporting system
· freed to focus on core business activities and implement
7. continuous needs
Contractors found that:
· The Level 2 Induction could be done anywhere at any time
with a significant number doing the induction out of hours
· Able to meet urgent work requests by arriving at a worksite
site ready and fully trained
· Save costs by not having to organise group training inductions
during work time
Continuous Improvement
No business process can remain static and must respond to
changing circumstances to maximise the benefits to the
business.
After 2 years of continuous operation of the induction program
and continuous evaluation of customer feedback 4 core areas
where identified where the induction programs could be
improved to enhance delivery, management and ROI for Hydro
Tasmania and an improved online experience for the inductee.
These areas were:
· A changing technological environment with broadband now
more common throughout Tasmania
· Changing in the Level 2 requirements of the Hydro Tasmania
· Improved integration of Workplace Foundations support
materials with the online delivery to better focus the induction
and shorten the time of delivery
· Expanding the role of WGL in endorsing and authorising
8. people who had successfully completed the induction.
Partnership
The Hydro Tasmania Level 2 induction program has
demonstrated the advantages of a strong partnership between
customer and supplier. Both WGL and Hydro Tasmania have
benefitted from the close working relationship to help Hydro
Tasmania deliver the best possible induction program.
www.wgl.com.au
CASE STUDY QUESTIONS
1. What were the issues Hydro Tasmania faced?
2. How did they deal with these issues?
3. Undertake research into Hydro Tasmania. What aspects of
quality has the organization embraced?
4. How has Hydro Tasmania used continuous improvement to
advance the organization’s business? (please incorporate and
discuss example evidence of the 5 planning models being used
by Hydro Tasmania)
5. How did leadership, good communication and mentoring and
coaching systems assist Hydro Tasmania obtain their goals?
9. End of instruction.
Student Name
Student Number
Unit Code/s & Name/s
BSBMGT516 Facilitate continuous improvement
Assessment Type
☐ Assignment ☐ Project ☒ Case Study ☐ Portfolio
☐ Third Party Report (Workplace) ☐ Third Party Report (Peer)
☐ Other
Assessment Name
Hydro Tasmania
Assessment Task No.
1 of 2
Assessment Due Date
Wk 9
Date submitted
Assessor Feedback:
10. ☐ Student provided with feedback (check box when completed)
Attempt 1
Satisfactory ☐
Not Satisfactory ☐
Date
/ /
Attempt 2
Satisfactory ☐
Not Satisfactory ☐
Date
/ /
Assessor Name
Assessor Signature
Note to assessor: Please record below any reasonable
adjustment that has occurred during this assessment e.g. written
assessment given orally.
11. Assessment criteria/benchmarks
The evidence submitted demonstrates that the student
satisfactorily:
Attempt 1
Attempt 2
S
U
S
U
1. Discussed appropriate issues faced the case study in detail
referencing current literature on continuous improvement.
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2. Discussed specific issues in the case study in appropriate
detail with explained how they related to continuous
improvement.
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3. Able to research and discuss specific aspects of Quality
Control as discussed in the case study.
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4. Explained how the firm in the case study used leadership,
good communication, mentoring and coaching systems to reach
specific goals.
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5. Able to discuss how the firm in the case study advanced their
organisational goals with the use of problem solving through
continuous improvement.
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6. Able to discuss how continuous improvement systems relate
to other business systems including knowledge management,
quality, performance management , future planning and
13. sustainability.
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7. Focussed on outcomes of the case study organisation.
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8. Created a professional standard of word processed formal
business report with correct written expression, spelling and
grammar.
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9. Produced a formal industry standard business report parts
including a title page, table of contents, introduction, discussion
section answering all case study questions, conclusion,
recommendations if required, references list and appendices as
needed.
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14. |_|
Table of Contents
Contents
Table of Contents2
Introduction3
Discussion4
What were the issues Hydro Tasmania faced?4
How did they deal with these issues?5
What aspects of quality has the organisation embraced?6
How has Hydro Tasmania used continuous improvement to
advance the organisation’s business?7
How did leadership, good communication and mentoring and
coaching systems assist Hydro Tasmania reach their goals?8
Conclusions9
References10
Introduction
Hydro Tasmania is Australia's leading and largest generator of
15. renewable energy, generating hydropower in Tasmania, as well
as trading electricity and energy-related environmental products
in the Australian market. With a network of 30 power stations
and 55 major dams, plus other supporting infrastructure, this
also makes Hydro Tasmania Australia’s largest water
management group. Hydro Tasmania is owned and operated by
the Tasmanian Government and directly employs more than
1100 people, with assets of over $ 4.8 billion.
Unfortunately, due to the vast geographical area covered by the
50 plus works sites throughout Tasmania and the ongoing
demand
Hydro Tasmania is an energy business owned by the state of
Tasmania. Its vision is to be Australia’s leading clean and
renewable energy business, generating hydropower in Tasmania
and trading electricity and energy-related environmentally
friendly ‘products’ in the Australian market.
HINT: Complete an introduction outlining the company details
and the purpose of the case study – tell them what you are going
to talk about – delete this statement and ensure your typing is
black. Use information from both quality assurance and
continuous improvement theory. (Momentum energy)
17. be discussed in this section here before beginning the answers
below: – do not worry if you are repeating some of the
introduction – that is quite ok in a report. Delete this statement
and ensure you are typing in black here. Answer each question
below with examples of continuous improvement theory, quality
assurance information and vocabulary to be used in comparing
the information in your answers below:
What were the issues Hydro Tasmania faced?
How did they deal with these issues?
What aspects of quality has the organisation embraced?
18. How has Hydro Tasmania used continuous improvement to
advance the organisation’s business?
How did leadership, good communication and mentoring and
coaching systems assist Hydro Tasmania reach their goals?
19. Conclusions
HINT: This is a summary conclusion for the discussion part of
the report – you can also include recommendations. Please
delete this statement and ensure you are typing in black. Make
sure you use continuous improvement and quality assurance
words and descriptions throughout the assignment.
