This document is an assignment for an electronic banking and IT in banks course covering 6 questions: 1) Defines electronic billing systems and discusses models of electronic bill presentment and payment systems, 2) Explains data management systems used for online transactions, 3) Defines electronic data interchange and describes its operational process, 4) Defines customer relationship management and explains its implementation process, 5) Explains cryptography, digital signatures, and public key infrastructure, and 6) Discusses groupware computing and group decision support systems.

1. MS - 425
Management Programme
ASSIGNMENT
FIRST SEMESTER
2011
MS-425: ELECTRONIC BANKING AND IT IN BANKS
School of Management Studies
INDIRA GANDHI NATIONAL OPEN UNIVERSITY
MAIDAN GARHI, NEW DELHI – 110 068

2. ASSIGNMENT
Course Code : MS - 425
Course Title : Electronic Banking and IT in Banks
Assignment Code : MS-425/SEM - I /2011
Coverage : All Blocks
Note: Assignments Solved by www.distpub.com
1. What is an electronic billing system? Discuss the various models of Electronic bill
presentment and payment (EBPP) systems.
2. Explain the Data Management System used for online transactions.
3. What is EDI? Describe its operational process?
4. What is Customer Relationship Management (CRM). Explain the CRM implementation
process.
5. Explain the following
a) Cryptography
b) Digital Signatures
c) Public Key Infrastructure
6. Discuss groupware computing and explain Group Decision Support Systems.