The Merchant Risk Council (MRC) is a global forum for ecommerce fraud and payment professionals. A survey conducted by the MRC found that MRC member merchants experienced lower fraud losses and order rejection rates compared to non-members. Specifically, MRC merchants reported a fraud loss rate of 0.5% versus 0.7% for non-members, and an order rejection rate of 2.6% versus 3.1% for non-members, indicating MRC membership helps merchants reduce fraud impacts. The survey also examined fraud trends and priorities by country and merchant size.
How an omni-channel approach to payments brings huge benefits to retailers and how it fits in with the overall omni-channel trend - Workshop by Christoph von Bülow, Country Manager Adyen Germany at the NOAH 2015 Conference in Berlin, Tempodrom on the 9th of June 2015.
Presentación Antony McGregor Dey - eRetail Day México 2015eCommerce Institute
Diapositivas presentadas por Antony McGregor Dey, Director of Marketing and Global Lead Gen Emarsys, en el eRetail México 2015 en la plenaria "TREND PITCH RETAIL ECOMMERCE I >>COMO MEJORAR EL ROI A TRAVÉS DE ESTRATEGIAS DE PERSONALIZACIÓN, CLUSTERIZACION Y SEGMENTACION".
eRetail trends and 7 actionable steps to maximize your revenueAcapture
eRetail trends and 7 actionable steps to maximize your revenue
The insights from this presentation were discussed by Acapture's research analyst, David Martin, at eRetail Europe 2016, held in Amsterdam, the Netherlands.
Steps to maximize your revenue
Step 1: Breathing space
Step 2: Stay sensitive
Step 3: Let your customer know they can pay the way they want
Step 4: Let it fail before it fails
Step 5: Fill… check… proceed
Step 6: Say it clearly
Step 7: Demand response code and BIN analysis
How to be seller at Souq.com
by: Ola Mohey Elden
Elements:
- Registration
- Life Circle Product
- How to upload the product?
- Selling Fees
- Policies
- How to ship the product?
- How to get your money ?
- Dashboard
- Manage inventory
- How to improve your selling?
- Ads on Souq
- Simple of Business Plan
- Useful Links
How an omni-channel approach to payments brings huge benefits to retailers and how it fits in with the overall omni-channel trend - Workshop by Christoph von Bülow, Country Manager Adyen Germany at the NOAH 2015 Conference in Berlin, Tempodrom on the 9th of June 2015.
Presentación Antony McGregor Dey - eRetail Day México 2015eCommerce Institute
Diapositivas presentadas por Antony McGregor Dey, Director of Marketing and Global Lead Gen Emarsys, en el eRetail México 2015 en la plenaria "TREND PITCH RETAIL ECOMMERCE I >>COMO MEJORAR EL ROI A TRAVÉS DE ESTRATEGIAS DE PERSONALIZACIÓN, CLUSTERIZACION Y SEGMENTACION".
eRetail trends and 7 actionable steps to maximize your revenueAcapture
eRetail trends and 7 actionable steps to maximize your revenue
The insights from this presentation were discussed by Acapture's research analyst, David Martin, at eRetail Europe 2016, held in Amsterdam, the Netherlands.
Steps to maximize your revenue
Step 1: Breathing space
Step 2: Stay sensitive
Step 3: Let your customer know they can pay the way they want
Step 4: Let it fail before it fails
Step 5: Fill… check… proceed
Step 6: Say it clearly
Step 7: Demand response code and BIN analysis
How to be seller at Souq.com
by: Ola Mohey Elden
Elements:
- Registration
- Life Circle Product
- How to upload the product?
- Selling Fees
- Policies
- How to ship the product?
- How to get your money ?
- Dashboard
- Manage inventory
- How to improve your selling?
- Ads on Souq
- Simple of Business Plan
- Useful Links
Risk Beyond Acquiring: Merchant Risk Across FinTechGeo Coelho
In our Vendor Spotlight at MAC 2016, Jose Caldera, IdentityMind VP of Marketing & Product, presented a collection of use cases and examples of how IdentityMind clients are applying our platform for merchant risk, fraud prevention, anti-money laundering, and terrorist financing prevention.
The session provided a great introduction to the benefits of our platform, and we've provided a synopsis of it here for those who missed the session, or were curious for more information.
Mobile, alternative payment methods and cross-border: drivers for your e-comm...Loviit
"Mobile, alternative payment methods and cross-border: drivers for your e-commerce success" - Presentation used by Marcel Vaschauner, CEO and Board Member of Loviit, during his speech at Internet Retailing Expo Birmingham 2016.
From Illusion to Reality: Turning the World into a Practical E-Global MallCredorax
"Witnessing Cross-Border Successes Daily, Allows Vantiv & Credorax to ‘Knowledge-Share’ with other U.S. Industry Players Looking to Slice off a Piece of the Lucrative Global
E-Commerce Pie" - Vantiv & Credorax talk at #TRANSACT16 about global payments, cross border payments and e-commerce
The evolution of commerce is here with the All-in-one Payments Platform. A single integration to the platform gives you the ability to accept payments for any sales channel.
Merchants are beginning to fight back, primarily through Chargeback Companies and lawsuits against the Cardholders, Issuing banks and even the Visa and MasterCard branded networks. One such lawsuit claims that “major credit card companies and the nation’s largest banks conspired to shift liability for fraudulent credit card transactions in the U.S. to merchants. The complaint claims that the move to cards that include electronic chips designed to be more secure—so-called EMV chips—has been plagued by technical glitches and used as cover to illegally shift fraud-protection costs.”
A Better Payment Experience for EU MerchantsCredorax
Presentation given at Pay.ON in Munich. Credorax is an acquiring expert with a strong technology foundation. Global payment and acquiring solutions with domestic nuances is what we call "smart acquiring".
Last year, we shared insights into the top 20% of wineries who’ve mastered the art of selling wine online. Since then, some newcomers have joined the ranks. We’ll check in with wineries that are winning at DTC by digging into WineDirect/Vin65 proprietary data representing over $1B in wine transactions across 1,200 wineries. And….we’ll expose the secrets of wineries that have made the biggest gains year-over-year.
SlimPay - #1 in the euro zone for SEPA online direct debit paymentsMartijn van Gijlswijk
SlimPay enables online merchants to strengthen the relationship with their consumers by providing
a simpler, easier to repeat and more secure buying experience at lower operating cost.
Risk Beyond Acquiring: Merchant Risk Across FinTechGeo Coelho
In our Vendor Spotlight at MAC 2016, Jose Caldera, IdentityMind VP of Marketing & Product, presented a collection of use cases and examples of how IdentityMind clients are applying our platform for merchant risk, fraud prevention, anti-money laundering, and terrorist financing prevention.
The session provided a great introduction to the benefits of our platform, and we've provided a synopsis of it here for those who missed the session, or were curious for more information.
Mobile, alternative payment methods and cross-border: drivers for your e-comm...Loviit
"Mobile, alternative payment methods and cross-border: drivers for your e-commerce success" - Presentation used by Marcel Vaschauner, CEO and Board Member of Loviit, during his speech at Internet Retailing Expo Birmingham 2016.
From Illusion to Reality: Turning the World into a Practical E-Global MallCredorax
"Witnessing Cross-Border Successes Daily, Allows Vantiv & Credorax to ‘Knowledge-Share’ with other U.S. Industry Players Looking to Slice off a Piece of the Lucrative Global
E-Commerce Pie" - Vantiv & Credorax talk at #TRANSACT16 about global payments, cross border payments and e-commerce
The evolution of commerce is here with the All-in-one Payments Platform. A single integration to the platform gives you the ability to accept payments for any sales channel.
Merchants are beginning to fight back, primarily through Chargeback Companies and lawsuits against the Cardholders, Issuing banks and even the Visa and MasterCard branded networks. One such lawsuit claims that “major credit card companies and the nation’s largest banks conspired to shift liability for fraudulent credit card transactions in the U.S. to merchants. The complaint claims that the move to cards that include electronic chips designed to be more secure—so-called EMV chips—has been plagued by technical glitches and used as cover to illegally shift fraud-protection costs.”
A Better Payment Experience for EU MerchantsCredorax
Presentation given at Pay.ON in Munich. Credorax is an acquiring expert with a strong technology foundation. Global payment and acquiring solutions with domestic nuances is what we call "smart acquiring".
Last year, we shared insights into the top 20% of wineries who’ve mastered the art of selling wine online. Since then, some newcomers have joined the ranks. We’ll check in with wineries that are winning at DTC by digging into WineDirect/Vin65 proprietary data representing over $1B in wine transactions across 1,200 wineries. And….we’ll expose the secrets of wineries that have made the biggest gains year-over-year.
SlimPay - #1 in the euro zone for SEPA online direct debit paymentsMartijn van Gijlswijk
SlimPay enables online merchants to strengthen the relationship with their consumers by providing
a simpler, easier to repeat and more secure buying experience at lower operating cost.
In this session we will discuss the business case for a proactive, real-time fraud prevention strategy which enables you to maximize revenue opportunities whilst minimizing fraud. During the session we will create a fraud management check list which combines People, Processes and Technology, underpinned by data, analysis and tailored rules.
Uncovering the Employee T&E Spend Trends of 2017Ashley Emery
Do your employees have bad habits when it comes to travel spend? Do you wonder if there are areas where simple modifications to your policy could reduce costs? It can be difficult to spot patterns in employee spend behavior, especially when the expense reporting process is largely manual. This webinar will shed light on what is often a murky, poorly controlled area of the budget.
Featuring the latest survey data from PayStream Advisors and Certify, you’ll learn:
Expense management automation adoption and usage trends
Benchmark travel spending by category
Policy enforcement practices
Top drivers for expense management improvement initiatives
Synopsis: How up to date is your knowledge of the total cost of fraud in your business? Today fraudsters are becoming increasingly sophisticated and organized: eroding margins and threatening growth models. Elie Casamitjana will guide you through the issues businesses need to tackle to stay ahead from technology and data to compliance and control.
Affiliate Fraud Triggers You're Ignoring But Shouldn'tAffiliate Summit
This presentation is from Affiliate Summit East 2016 (July 31-August 2, 2016 in New York City, NY). Session description: Affiliate fraud affects your campaigns in ways you cannot even fathom. It’s time to expose the secrets fraudsters don’t want you to know and finally put a stop to this needless revenue loss.
Any business having unsecured revolving balances have to worry about potential fraud. Why? Fraud occurences typically show an inverse proportion to an organization's customer centricity, ie, more customer centricity higher the likelihhod of a fraud occurring.
Travel & Expense Management 2015: How to Establish a Successful T&E Policy an...Ashley Emery
As the second largest line item cost for most companies and organizations, travel and expense spending requires careful controls to maintain corporate policy and manage budgets. Each year, the U.S. General Services Administration (GSA) researches average costs for meals, lodging and incidental expenses in destinations throughout the 48 continental states. As a well-defined and well-researched guideline, the GSA per diem rate framework can be used by any organization to create a successful travel and expense management policy with greater control and visibility into T&E spend.
Leverage Gartner’s Insight for Assessing the Total Cost of Fraud in Your Paym...TransUnion
As businesses transform to meet shifts in consumer behavior and fraud patterns taking place through digital channels, it has never been more important to understand and assess the comprehensive financial impact of your fraud solutions.
According to Gartner, “In order to build an effective fraud detection strategy, fraud leaders must attempt to quantify how much fraud is costing their organization. This cost will lead to informed discussions about how much to invest in detecting and preventing fraud, and how best to align a fraud strategy to organizational goals.”1
Watch now to learn how to:
- Optimize your fraud investments by developing a “total cost of fraud” model, aligned with overall business needs
- Understand how to calculate the costs of fraud that impact onboarding, account access, and payments
- Implement effective solutions for fraud detection and prevention that drive down your total cost of fraud
1 Gartner, How to Create a Payment Fraud Detection Strategy at the Organizational Level, Akif Khan, 21 January 2020
Ecommerce and Brick and Mortar Retail in CanadaFabiana Pereira
- E-com and B&M retail KPIs (Canada & US 2014-2018 est.)
- Extra stats on apparel retail
- Channel preferences and showrooming
- Cross-border shopping trends and consumer sentiment
- Top e-commerce pitfalls and mitigation
Why Artificial Intelligence is a Game Changer for Retail Data Kantify
In this presentation, Kantify presents why and how Artificial Intelligence has become a source of competitive advantage for retailers, where lies the untapped potential, and what are the limits and challenges of these technologies.
Send us a message if you wish to learn more, we are here to help ! www.kantify.com
B2B Digital Summit 2018 - SEO para proyectos B2BAdigital
Mª José Cachón, SEO Manager de MJ Cachón, desgrana los secretos del SEO para las empresas B2B, deteniéndose en los principales problemas y sus soluciones, en B2B Digital Summit 2018.
Presentación de Garrigues para la jornada "Nuevas reglas de protección de datos e ecommerce", celebrada el 5 de abril de 2018 y organizada por Adigital y el Foro de Marcas Renombradas.
Presentación de Confianza Online para la jornada "Nuevas reglas de protección de datos e ecommerce", celebrada el 5 de abril de 2018 y organizada por Adigital y el Foro de Marcas Renombradas.
México: Una oportunidad para empresas españolas digitalesAdigital
Presentación de MGO Firm para la jornada "México: Una oportunidad para empresas españolas digitales", celebrada el 10 de octubre de 2017 y organizada por Adigital, ICEX y Red.es.
Presentación de Antevenio para la jornada "México: Una oportunidad para empresas españolas digitales", celebrada el 10 de octubre de 2017 y organizada por Adigital, ICEX y Red.es.
México: Una oportunidad para empresas españolas digitalesAdigital
Presentación de Proméxico para la jornada "México: Una oportunidad para empresas españolas digitales", celebrada el 10 de octubre de 2017 y organizada por Adigital, ICEX y Red.es.
Presentación de Sarah Harmon, Country Manager de Linkedin Spain & Portugal para B2B Digital Summit 2017, celebrado en Madrid el 28 de junio de 2017 en Madrid. Evento organizado por Adigital.
Presentación para la mesa redonda sobre ecommerce de B2B Digital Summit 2017, celebrado en Madrid el 28 de junio de 2017 en Madrid. Evento organizado por Adigital.
Implicaciones del nuevo RGPD para las agencias digitalesAdigital
Presentación de Iñaki Uriarte, secretario general y responsable jurídico de Adigital, para la jornada "El nuevo reglamento de protección de datos en empresas de servicios de marketing" del 25 de abril de 2017 para Agencias Digitales.
Cómo optimizar tu logística para conseguir una expansión internacional rentable
MRC 2017 Global Payments Survey
1. MRC 2017 Global Payments
SurveyPresented by Úna Dillon, Managing Director MRC Europe
At the Adigital Conference 30th March 2017, Madrid
2. Introducing the MRC
• The Merchant Risk Council (MRC) is the principal not for profit
global forum for ecommerce fraud and payment professionals
• Our Vision:- Making commerce safe and profitable everywhere
• The MRC provides proprietary education and training as well as
a forum for relevant discussions
3.
4.
5. Our Members
• Multi-channel and e-commerce merchants
– Merchants representing 95% of the top 20 ecommerce companies in the world.
– Over 82% of the top 50
– 60% of the top 100
• Card Schemes (Discover, Visa, MasterCard, AMEX)
• The top 20 payment processors
• The top 5 alternative payment processors
• Top 20 Risk Management Providers
• Payment Card Issuers
• Law Enforcement Agencies
9. MRC Merchants Expanding Global Presence
North
America
5%
6%
25%
10%
15%
12%
8%
31%
34%
45%
42%
82%
Japan
China
Australia
Brazil
Mexico
Italy
Spain
France
Germany
United…
Canada
United States
Mentioned as Top 5 eCommerce Markets
Europe
South / Central
America
Asia Pacific
10. eCommerce Fraud Loss Varies by Country
n=23 n=26 n=19 n=14
n=12 n=16
0,5% 0,5%
0,6% 0,6%
1,0%
1,3%
1,5%
1,9%
United States Canada Germany United Kingdom France Australia Brazil Mexico
eCommerce fraud loss rate is defined as fraud-coded chargebacks plus credits issued in response to fraud complaints.
eCommerce Fraud Loss Rate – by Country
11. Order Reject Rate by Country
n=23 n=26 n=19 n=14
n=12 n=162,7% 2,7% 2,8% 2,4%
3,9%
2,9%
4,6%
14,3%
United States Canada Germany United Kingdom France Australia Brazil Mexico
Order rejection is defined as transaction the merchant decides to reject (automatically or manually) due to suspicion of fraud.
Order Reject Rate – by Country
12. MRC Merchants Attain Lower Fraud Losses
eCommerce fraud loss rate is defined as fraud-coded chargebacks plus credits issued in response to fraud complaints.
0.6%
1.1%
0.5%
0.7%
MRC Non-MRC
2014 2016 2014 2016
eCommerce Fraud Loss Rate
North America
13. Manual Review Rate is comparable
Manual screening is defined as those orders that are not processed or delivered automatically and go through a
manual / back office analysis to determine if they should be accepted or rejected.
12%
15%
8% 8%
MRC Non-MRC
Manual Review Rate
2014 2016 2014 2016
14. MRC Merchants Focus on Core KPIs
9%
13%
5%
9%
14%
14%
18%
20%
33%
36%
55%
58%
6%
7%
10%
8%
15%
31%
14%
24%
30%
46%
77%
Order authentication rate
Friendly fraud rate
Manual review rate – transaction…
Rate of refunds issued
False positive
Manual review rate – transaction count
Chargeback rate on maunual review
Order rejection rate
Fraud rate – by order volume
Confirmed fraud rate
Fraud rate – by value
Chargeback rate
MRC Non-MRC
Percent of Merchants Selecting
as One of Their Top 3 Fraud KPIs
15. Fraud Function Organisation Accountability
32%
28%
9%
12%
19%
41%
25%
7%
15%
7%
Finance Operations IT / Technology Customer Service Dedicated Team
MRC Non-MRC
Department Responsible for Fraud Management
16. Major Fraud Management Challenges
10%
14%
18%
22%
22%
27%
32%
41%
46%
Keeping up to date on government regulations or
rule changes by payment systems / card networks
International expansion
Lack of internal expertise
Updating fraud risk models (e.g., score)
Tracking false positives
Tracking friendly fraud
Identifying / responding to emerging fraud attacks
Gaps in fraud tool functionalities
Lack of sufficient internal resources
17. Merchant Improvement Priorities
Total n = 403
51%
45%
34%
31%
16%
10%
7%
Improving
automated
detection accuracy
Improving fraud
analytics
Streamling manual
review
tasks and workflow
Improving
chargeback
dispute process
Don’t know Create mobile-
specific
fraud rules
Better managing
omni-channel fraud
Priorities for improvement
Other Priorities
• Reducing fraud prevention total cost
• Improved fraud vendors
• Detecting friendly fraud
• Increase awareness on fraud
• Focus on obtaining true SME talent
• Reducing false rejects
18. MRC Merchants Are Winning Against Fraud
Key takeaways
• MRC members reported 29% lower revenue loss due to fraud
• Lower order reject rate implies better order conversion
0.5%
0.7%
MRC Non-MRC
Fraud Loss Rate
2.6%
3.1%
MRC Non-MRC
Order Reject Rate
20. Phone
+353 (0)87 204 7579
MRC Fraud & Payments EU Ltd.
Suite 403,
1/3 Burton Hall Park,
Burton Hall Road,
Sandyford,
Dublin 18, Ireland
email
una@merchantriskcouncil.org
Contact the MRC