The document outlines the management information system's (MIS) key performance indicators (KPIs) and action plans for September 2011 to August 2012. The KPIs include reducing the response turnaround time for IT issues, particularly for the logistics department, and increasing the hardware turnover target. The action plan details steps to meet these KPIs, such as ensuring computer hardware is in good condition, upgrading operating systems and servers, and finalizing the ERP system implementation by the August 2012 target date.

1. Management Information System
No 13 Jalan Trompet 33/8, Seksyen 33,
40400 Shah Alam, Selangor Darul Ehsan,
MALAYSIA

2. Management Information System
Table Of Contents
1.1 - MIS Motto
1.2 - MIS Vision
1.3 - MIS Organization Chart
1.4 - KPI and MAP
1.5 - MIS New KPI and MAP

3. Management Information System
Supporting Your Growth

4. Management Information System
Towards migration of IT infrastructure
to support and integrate within TIC
organization

6. Management Information System

7. KPI & Management Action Plan
September 2010– August 2011
COP / MP / SP KPI Target Result Status
*Logistic Department Not Achieved
( < 1.5 Hours) (42.8%)
Target: 80%
Response Turnaround
Time
*Others Department Achieved
( <36 Hours) (100%)
Information Target: 80%
Technology
(IT)
Hardware Turnover <30k / Years Achieved
Implementation within 2
ERP System Not Achieved
years
*Exclude hardware failure and involving third party
problem (Etc: Service provider by Telekom and
Rental Vendor).

8. Management Information System
Percentage (%) Status
42.8< < 43.0 achieved
Not achieved
57.1< < 58.0

9. Bil Department Description / Problem Hours Complete Status
1 Logistics Change CELCOM USB to DIGI Broadband / Remove software 2 Hours
CELCOM and install DIGI Software.
2 Logistics Internet and wireless network connection not display / seem 15 Minute
wireless card not seat properly.
3 Logistics Sharing Printer / Install printer driver and share the printer 1 Hour
4 Logistics Can’t start IE and other programs / Install ‘Malware bytes’ and scan, 2 Hours
5 Logistics Windows corrupted and D-Link wireless access point failure / 36 Hours
Reformat windows and install TP-Link usb wireless
6 Logistics Can’t on computer / Change power supply and reformat the PC 36 Hours
7 Logistics Internet problem and symentac AV got error / Full format and install 6 Hours
new AV (Free edition)
8 Logistic Problem with IE (internet explore) and virus infected with spyware 1 hour
win – windows error connection / uninstall spyware and reinstall
‘malware anti-malware’ and scan
9 Logistic Windows file corrupt and D-link access point failure / brought the 26 hours
station to MIS room and reformat and install the
Application software
10 Logistic Computer cannot turn on (power supply failure) / brought to MIS 24 hours
room and testing with another power supply. Also reformat to tune
up the performance
11 Logistic Infected by virus and no connection to internet / uninstall avira free 2 hours
edition and replace with kaspersky antivirus and internet security
12 Logistic Upgrade Antivirus avg free edition to Avira Antivirus Premium 1 hour
(2 stations)
13 Logistic Virus detected (computer perform slow) / reformat and install 2 hours
windows and application software
14 Logistic Digi Broadband can’t start / checking bill (have to pay) 1hour

10. Management Information System
Percentage (%) Status
= 100 achieved
=0 Not achieved

11. Bil Department Description / Problem Hours Status
Complete
1 QC New printer (RICOH) SP 3410DN / setup and install 1 hour
2 QC Printer cannot print out (not detect cartridge) / restart computer ½ hour
Unplug cable printer and plug in back, reset
3 QC station suddenly restart itself and virus detected / backup data , 1 hour
reformat and re-install windows and application software
4 FINANCE Upgrade Antivirus (AVG free version to Avira Antivirus Premium) for 3 2 hours
unit station / remove antivirus and replace installation with Avira
5 FINANCE Internet connection got problem (unstable) with usb wireless problem
(TP-LINK) / change to wireless PCI card (level one WNC-0301) ½ hour
6 MIS Network problem(streamyx) become unstable. Reset modem and still
not ‘working’ and have direction from technical support from TM 1 hour
center and still not ‘working’. In fact, TM center will call back for
passing information and after lead-time(15 minutes) try test the
connection and it’s working
7 MIS Kaspersky license key out of date (notebook HP540 and desktop
DC7900) / called technical support from rental vendor (ICT Zone) 2 hours
8 HR Microsoft office cannot activate (some file.exe was missing or
corrupt) and also for another program (exp: IE), virus infected / 2hours
backup file and reformat to install new windows system
9 PUCHASING Relocate and setup the station / reinstall wireless driver and sharing
printer 1 hour
10 TOOLING Transfer station Malaysia Plastic to tooling department / reconfigure
printer, and backup file 2 hours
11 EDO Internet got problem (TP-LINK usb) with list of wireless not shown /
update wireless driver and restart 1/2hour

12. TARGET NOT
NUM DEPARTMENT ACHIEVED PERCENTAGE STATUS
PERCENTAGE ACHIEVED
1 Logistic 100% 6 8 42.90%
2 Others 100% 11 0 100.0%
Case vs department
15
Case
10
5
0
Logistic Others
Departments

13. The initial method used to
Clash between more than 1 case
rectify problems
at the same time
1,4,5,6,7,9,10 &13 was
inaccurate.
METHOD MAN
Did not
reach the
Turnaround MONEY MACHINE
Time
Targeted
Time to purchase equipment or spare A few stations are outdated and need
part delayed and some purchases need to be upgraded or replaced to the
lead time to order latest specification (*preferably,
native specification)

14. ROOT CASE PROBLEM ACTION / SOLUTION
Money Take time to purchase 1. To look for IT supplier willing to
equipment or spare part give credit terms
2. To request petty cash for MIS dept
3. Follow up with finance department
on PR issued
Machine -a few station need to upgrade 1. To buy new PC or reallocate better
or replace to the latest specification PC from other dept to
specification logistic dept.
- if upgrade or replace, have to 2. Need to ‘ghost ‘all PC system
be the same specification (OS) in order to keep all system
environment running healthily to
ensure lead time to repair is
shorter.
Man Try to avoid clash between 1. To perform preventive maintenance
more than 1 case at the same from time to time and not wait for
time incident report to react.

15. Percentage (%) Status
achieved
= 100

16. PURCHASE REQUESTED
DATE SUPPLIER DESCRIPTION QUANTITY PRICE (RM) AMOUNT
NUM BY
*Excluding Repairing by third party (exp: data
recovery)/cartridge printer / Rental

17. Management Information System

18. Month of 2010-2012
Sept Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May
2010 2010 2010 2010 2011 2011 2011 2011 2011 2011 2011 2011 2011 2011 2011 2011 2012 2012 2012 2012 2012 ……..
Subject and Details
ERP Software
Conduct needs analysis
Search for ERP vendor with support in Malaysia-
1. Server or web based ERP system
2. Cost management
3. IT infrastructure
4. After sales support
Study benefits of using ERP system. Its advantages and
disadvantages
Shortlist vendors who meet initial criteria
Conduct demo or discussion
1. Between MIS & vendor
Between vendor & end user
Conduct comparison & evaluation process by:
1. Cost analysis
2. Meeting functional & needs objectives
3. Maintenance & support
Final Selection of ERP system and recommendation to
Board of Directors report preparation includes:
1. Needs analysis
2. Cause and benefits of ERP
3. Selection criteria
4. Shortlisted vendors’ profile
5. Comparison & evaluation of shortlisted vendor
6. Hardware requirements
7. Recommendation
8. Suggested implementation program
Roll out implementation program to staff.
1. Selected vendor
2. Budget allocation
3. Time line
4. Preparation of IT infrastructure: hardware &
network readiness
5. Installation of software
6. Training for users
7. Data migration

19. Management Information System

20. Target September August
2011 2012
COP / MP / SOP Objective Action Plan PIC S O N D J F M A M J J A
Old New e c o e a e a p a u u u
p t v c n b r r y n l g
To reduce action Ensure that all
time for logistics Computer
Department, so that hardware and
All tasks can be done Logistics Logistics Device equipment
<1.5 Hours <1.5 Hours
Response More quickly and is In the best
MIS
Turnaround Time Efficiently. Others Others Condition. Some
<36 Hours <36 Hours PC needs to be
upgraded or
changed for better
specification. (PM)
Increase to RM 30K OS Software
(Due to possibility of -Upgrade all
purchasing servers Client PC to OS
and some higher spec XP version.
computers to support (Minimum)
ERP, also upgrading of -Licensing (select
Cadem facilities and agreement / open
others departments) license)
Hardware Turnover <30k/ Year <30k/ Year MIS
-Server upgrade
and migration.
Hardware/
Devices.
-Centralized
Network printer
-Network
Infrastructure
Integrate all activities Refer Timeline