This document contains various links and information about IT service management and helpdesk software and plugins. It discusses features of Jira Service Desk like the number of active installations, ITSM processes it supports, pricing comparisons to other tools, required integrations with Confluence, and available mobile apps and CRM integrations. It also promotes an upcoming conference for users of Atlassian products.

2. licensing hosting development consulting support

4. >8,000
active installations
https://marketplace.atlassian.com/plugins/com.atlassian.servicedesk

5. 128 Service Desks
http://www.youtube.com/watch?v=J72NtBRBgzM

6. https://www.atlassian.com/service-desk/comparison#!zendesk-vs-service-desk

7. https://www.zendesk.com/product/pricing/

8. JSD Price

9. Mobile Client
https://marketplace.atlassian.com/plugins/com.almworks.pocketdesk.connector

10. IT Service Management (ITSM)
HelpDesk / Incident
SLA
Software Release Man
Configuration Man
Customer & Provider Portal
Problem Man
Change Man

11. Search works just by Confluence Pages
We need Confluence
Private pages need Confluence license
Knowledge Base
https://www.atlassian.com/software/confluence

12. https://marketplace.atlassian.com/plugins/ru.teamlead.jira.plugins.teamlead-crm-plugin-for-jira
External or Internal?

13. https://marketplace.atlassian.com/plugins/ru.teamlead.jira.plugins.teamlead-crm-plugin-for-jira
Colleagues

14. Customer Satisfaction
https://marketplace.atlassian.com/plugins/ru.teamlead.jira.plugins.teamlead-crm-plugin-for-jira

15. Timesheet
https://marketplace.atlassian.com/plugins/ru.teamlead.jira.plugins.teamlead-crm-plugin-for-jira

16. https://marketplace.atlassian.com/plugins/com.valiantys.jira.plugins.exocet.jira-plugin-exocet-pro
Escalation

17. https://marketplace.atlassian.com/plugins/com.atlassian.plugin.automation.jira-automation-plugin
Automation

18. One POP3 = One issuetype
https://marketplace.atlassian.com/plugins/ru.teamlead.jira.plugins.JIRA-Feedback

19. https://marketplace.atlassian.com/plugins/ru.teamlead.jira.plugins.JIRA-Feedback
Feedback

20. Reporter
https://marketplace.atlassian.com/plugins/com.intenso.jira.plugins.jsd-extender
SLA
Links
Time Spent
Other Issues
Transitions

21. Attachments
https://jira.atlassian.com/browse/JSD-43

22. Channels

23. HelpDesk for JIRA
https://marketplace.atlassian.com/plugins/helpdesk.helpdesk-for-jira

24. JSD +/-
Free Customers
Knowledge Base
Customer Portal
SLA
Mobile Client
Expensive Agents
Confluence
CRM + HelpDesk
ITSM
Mobile Agent

25. http://www.teamlead.ru/display/MAIN/TAD+7-2015+Saint+Petersburg
Teamlead Atlassian Day-7
May 27, Saint-Petersburg

26. Thank you!
www.teamlead.ru