Melissa O'Day is seeking a position that utilizes her skills in communication, problem solving, organization and attention to detail. She has over 15 years of professional experience, including her current role as Acting Right of Way Agent III for the Massachusetts Department of Transportation, where she represents Mass DOT in eminent domain processes and public hearings. Prior experience also includes roles in operations coordination, purchasing, property appraisal, restaurant management, and clerical work. She is proficient in Microsoft Office, SharePoint, and other software and seeks to contribute positively to team and organizational goals.

1. Melissa O’Day
254 Little Alum Road • Brimfield, Massachusetts 01010 • (774) 276-1798 • lissa2oday@gmail.com
A self-motivated individual with attention to detail who thrives in a challenging environment where
outstanding communication and problem solving skills are required. Works effectively and collaboratively
with others leveraging strong organizational skills. Initiative to take on new responsibilities and focus on
continuous improvement. Dependable and professional with exceptional work ethic, energy, and learning
aptitude. Eager to contribute positively to team effort and organizational goals.
Professional Experience
Massachusetts Department of Transportation
Acting Right of Way Agent III, District 3, Worcester, MA 3/2008-Present
 Represents the Right of Way Bureau’s project section in the eminent domain
process.
 Represents Mass DOT at Design Public hearings to provide information and answer
questions.
 Establish and maintain liaison with Mass. DOT project managers and Mass DOT projects
Right of way staff and other professionals in the reviewing of projects.
 Investigating and resolving problems that arise during the Right of Way acquisition
process.
 Contact and interview impacted property owners. Explain the property owner’s impacts
and legal rights under the provisions of the Real Property Acts of 1970 as amended
(Uniform Act).
 Respond to inquiries by providing information to landowners and others concerning
eminent domain policies and procedures.
 Work with Negotiations, Appraisal, Relocation and Conveyance sections of ROW.
 Research old layouts and order of takings for unknown owners of record at the Registry of
Deeds. Research Grantor/Grantee Books and plans at the Registry of deeds.
 Plan reading experience
 Monitoring, proofreading and coordinating case folders.
 Upload all necessary information into SharePoint for other ROW sections.
United Lens 2/2006 – 2/2008
Office Clerk, Southbridge, MA
 Problem resolution with vendors and customers.
 Establish new accounts and process orders on AS400 mainframe system.
 Invoice international and domestic customers.
 Responsible for providing time sensitive reports to upper management daily.
Securos Veterinary Orthopedics
Operations Coordinator/Buyer, Charlton, MA 6/2004-11/2005
 Trained individuals on a variety of software and office procedures.
 Responsible for managing vendors, researching and purchasing various product lines.
 Managed $300,000.00 of inventory for company.
 Identifying customer’s needs, trouble-shooting and resolving customer issues.

2. Race Appraisal Services LLC,
Real Estate Trainee Appraiser, East Longmeadow, MA
12/2001-6/2002
 Prepared, reviewed, researched and wrote technical analysis of Appraisal Practice
Guidelines.
 Appraisal property adhering to the Uniform Standards Professional Appraisal Practice
Guidelines.
 Obtained and verified legal descriptions of property and land values from county sources.
 Measured the property and compared the measurements with the legal descriptions.
Tarragon Restaurant
General Manager, Sturbridge, MA
5/1996-9/2000
 Managed the financial aspects of the business.
 Overseeing duties of the employees of the restaurant.
 Coordinated scheduling for staff.
Skills
 Project Info, IBM Compatibles, Microsoft Word, Microsoft Excel, Business Works Gold,
Navision, Internet, and Outlook Express, Share Point, Adobe Photoshop
 Able to work efficiently and communicate with others as a team to accomplish a common
goal.
Certifications
 Effective Presentations skills, Graduated Right of Way Academy 2008, Timekeeper
Training, and Plan Reading
Education
 Quinsigamond Community College B.A. degree 3.72 GPA