More Freestyle Less Duty: Integration Platform as a Service (IPaaS)

More freestyle, less duty -
Integration Platform as a Service
Lars Schröder| SEEBURGER AG

© SEEBURGER AG 2017 2© SEEBURGER AG 2019 2
Business Integration Suite
The basis of all SEEBURGER Cloud Services

© SEEBURGER AG 2019 3
SEEBURGER Business Integration Suite –
The basis of all SEEBURGER Cloud Services
ERP PIM DAM LES CRM DMS Etc.
(Legacy) Enterprise Applications Business Partners
suppliers
cloud systemscloud systems
Infra-
structure
Cloud services
applications
& SaaS
BIS
IoT/Ind. 4.0
ERP/SAP
MFT
B2B/EDI
API/EAI
e-invoicing
Managed File Transfer
Enterprise Application Integration
Electronic Data Interchange
Internet of Things
Electronic invoicing
Enterprise resource planning
One Platform
By SEEBURGER (No Patchwork)
Scalable and Highly Available
Modular
Flexible Deployment –
On Premises, in the Cloud, Hybrid
Govern-
mental
Auth.
cloud systemscloud systems
IoT enabled
products
"Things"
Shopfloor
devices
customers Others

SEEBURGER Business Integration Suite
The Components of our platform
BIS MFT
resolution
BIS API
resolution
BIS B2B
resolution
BIS IoT
resolution
BIS E-Invoicing
resolution
MFT gateway
BIS Core Platform
API gateway B2B gateway IoT gateway E-Inv. gateway
MFT
Management
API
Management
B2B
Management
IoT
Management
bill
Management

SEEBURGER Cloud & Managed Services
Scenarios

And: why Integration Platform-as-a-Service (iPaaS)?
Why Cloud Services at all?
High expenses and costs!
For services that are basically easy to standardize
 Infrastructure
 Virtualization
 Operating System
 Safety and Security
 Database
 Release Management
 Monitoring

Challenges of the IT department ...
... when operating an integration platform
Clearly defined SLAs for the following areas
 Availability
 System performance
 Monitoring and operation of the platform
Defined Release Management
Availability of all required communication
protocols
Availability of project support
Reduction of operational risk...
...while reducing costs at the same time
Reduction of effort for updates, permanent
release management
Maintaining flexibility for business users
Use of different protocols and formats
Avoidance of capacity bottlenecks in IT and
Lines-of-Businesses
Increased scalability
Challenges with On-Premises Operation Advantages in the SEEBURGER Cloud

iPaaS – Integration Platform as a Service
More freestyle - less duty
Reasons for BIS Deployment in the cloud also apply to iPaaS
Integration processes and thus the operation of the integration platform are critical for the company
→ The platform must be operated with maximum availability and minimum downtimes for maintenance
24/7 operation with very low downtimes and the highest requirements at the same time
in terms of safety and performance is very complex and expensive:
 Active-Active environment (scalability, fewer downtimes)
 Release Management (Security)
 Disaster Recovery Measures (Business Continuity)
Arguments for an iPaaS Strategy
Own know-how and flexibility at the customer should or must be retained
Rapid response to customer requirements must be ensured
Process knowledge and "direct line" to the Line-of-Business department is used
Cost reduction compared to in-house operation

Flexibility
Combination of operating options & services
Full Managed Service
iPaaS
On-premises
SAMECODEBASE
Customer Responsibility
SEEBURGER Responsibility

Business Partner Management
Change Management
Mapping Development
Error Resolution
Monitoring & error detection
BIS Release Management
Communications Infrastructure
Database operation and maintenance
Maintenance of the operating system
Infrastructure
On Premises iPaaS
Full Managed
Service
BIS operating models at a glance
Responsibilities
Customer
SEEBURGER
Very high degree of individualization Low

Change Management
Mapping Development
Error Resolution
Infrastructure
On Premises iPaaS
Full Managed
Service
Responsibilities
Customer
SEEBURGER
Complexity&
RequirementsfortheITteams
Large size of IT / Integration teams Small

Change Management
Mapping Development
Error Resolution
Infrastructure
iPaaS
Full Managed
Service
Responsibilities
Customer
SEEBURGER
Release Management
BIS application
 Monthly application security updates
 Quarterly updates / releases of applications
Infrastructure
 Monthly network infrastructure updates
 Monthly operating system updates
 Monthly database updates
All updates, with long-term schedules.

Change Management
Mapping Development
Error Resolution
Infrastructure
iPaaS
Full Managed
Service
Responsibilities
Customer
SEEBURGER
iPaaS - Application Management
 Direct access for any implementation on the
platform
 Use of own business know-how
 Highest flexibility when using own or
SEEBURGER resources
event management
 Automatic error detection
 event qualification
Incident Management
 Seamless end-to-end process
 24/7 coverage with service (EDI) experts
 24/7 coverage with IT experts
 9/5 coverage with business experts

Change Management
Mapping Development
Error Resolution
Infrastructure
On Premises iPaaS
Full Managed
Service
Service Teams
Customer
SEEBURGER
SEEBURGER
Cloud Services Operations

Change Management
Mapping Development
Error Resolution
Infrastructure
On Premises iPaaS
Full Managed
Service
Service Teams
Customer
SEEBURGER
SEEBURGER
Cloud Services Operations
Optional SEEBURGER Services
• Remote management
• Consulting services
• Professional Services

SEEBURGER iPaaS Cloud Service
An overview

SEEBURGER iPaaS: System Setup
Principle of the staging system
Staging System Production (A-A)
Move to
Production
Mapping
Repository
map DB message
tracking
map DB
Full administrative access
 Mapping repository
 Optional MAP DB with conversion tables
 Optional test clients / systems
Restricted access
 Monitoring
 Activation of changes
 Termination, Restart of processes
Direct
links
communication
gateway
Partner Connectivity
Via the SEEBURGER
communication gateway
or directly

Staging System
Move to
Production
 Mapping Repository
Restricted access
 Monitoring
Production (A-A)
Direct
links
Communication
Gateway
SEEBURGER iPaaS: Communication Possibilities
Mapping
Repository
map DB
Centralized communication vs. self-managed direct connection
Via the SEEBURGER
or directly
message
tracking
map DB

Staging System
Move to
Production
 Mapping Repository
Restricted access
 Monitoring
Production (A-A)
Direct
links
Communication
Gateway
SEEBURGER iPaaS: Communication Possibilities
Mapping
Repository
map DB
Centralized communication vs. self-managed direct connection
Via the SEEBURGER
or directly
message
tracking
map DB Highest flexibility. The
customer maintains
and configures
connections directly.
Low effort and low risk
- SEEBURGER
maintains connectivity.
Only one connection to
the gateway

SEEBURGER iPaaS: Flexible User Groups
User groups can be set up according to customer requirements
Customer Admin
Mappings
Configurations
Monitoring
Move-to-
producton
Mapping User
 Accessing the Mapping Repository
Config User
 Access to Trading Partner Management
 Authorization for configuring the solution
Monitoring User
 Read-only authorization for monitoring
 Restart of processes
MTP user
 Release of Change Requests

BIS and Infrastructure Monitoring & Incident Solution
by SEEBURGER as "Single Point of Contact“
Defined Release Management with annual planning
for BIS, database, operating system & IT security
updates
Powerful ORACLE databases - optimized for BIS
operation
Systems and infrastructure from leading vendors
- optimized for BIS operation
Highest possible SLAs with all infrastructure providers
Reporting of all relevant Service Level KPIs
SEEBURGER iPaaS: Managed Services
Summary of the most important services

SEEBURGER iPaaS: Initial Workshop
Basis for a smooth cooperation
Introduction to the SEEBURGER iPaaS Concept
How-To: Introduction to the use of iPaaS
functions based on a use case
 Setting up a partner-message relationship
 Staging Concept
 Switching to production
 Responsibilities
 Possibilities of consulting support
Change Management Process
 Content based changes
 IT- and system-based changes
 Impact on ISAE3402
Monitoring / Reporting
 Differences Between System and Process
Monitoring
 Responsibilities
 Alarm functions
Release Management
 SEEBURGER Approach
 Effects on changes and work on the system
 regression tests
Complete iPaaS RACI matrix for operation

SEEBURGER iPaaS: Operation
RACI Matrix - excerpt
Category / Service element
Monitoring
Event
Management
Incident
Management
Change
Management
Release
Management
Problem
Management
(EDI) Configuration and processing level
BIS configuration client client client client
- Company and
- Communication master data (certificates, IPs,.... )
- allocations
- Map Tables
- Variables (counters, BIS variables, coding)
BIS process client client client client client client
- configured processing ("tbpInstances" level)
BIS Message Tracking / IM client client client client client client
- User administration, configuration of views,
Jasper Reports
Solution level
BIS solution SEEBURGER SEEBURGER SEEBURGER SEEBURGER
- SEEBURGER packaged solution (B2B packaged
solution, MFT)
SEEBURGER SEEBURGER SEEBURGER SEEBURGER
- Custom Solution (S-11000) client client client client

iPaaS or On-Premise
A comparison of the operating models
iPaaS On-premises
 Infrastructure and database are provided and
operated by the customer.
 Release management is the responsibility of
the customer.
 The monitoring must be carried out by the
customer.
 Usually higher TCO
→ Support by SEEBURGER for release
management and monitoring is optionally
possible.
 SEEBURGER operates and maintains the
entire infrastructure including database and
communication connections.
 Complete release management on IT-,
OS and BIS level by SEEBURGER.
 Monitoring of the entire service including
infrastructure by SEEBURGER.
→ The customer can concentrate on the actual
B2B business. Operating expenses and costs
are eliminated.

SEEBURGER Cloud or own operation in hosting (IaaS)
A comparison of the operating models
SEEBURGER Operation Hosting / IaaS provider
 Different responsibilities for
BIS and the underlying infrastructure.
 Only IT Operation SLA, no 24/7 coverage by
BIS or EDI/integration specialists.
 Different SLAs for BIS and the underlying
infrastructure.
 Release management with different
responsibilities and without central alignment.
 Standard IT Operations & Processes
 SEEBURGER offers BIS operation as iPaaS or
full service including the entire
infrastructure.
 24/7 operation, monitoring and
troubleshooting by BIS specialists
 Defined SLA for the service instead of
"System Uptime".
 Complete release management for IT
infrastructure, OS, database and BIS by
SEEBURGER including
 Infrastructure and operational processes
optimized for BIS operations

Global Operations
24/7 cloud operation with Premium SLA
System Operation
& Maintenance
Certified company
24/7 support depending on
the selected SLA
Maintenance of master data (certificates)
and translation rules (mappings), ...
Operation, real-time monitoring and
maintenance of the infrastructure
Ensuring permanent
contact
Integration Consulting
Change
Management
Ongoing consulting
Service
Management
24/7 Incident
Management

Thank you very much
Questions or remarks?
We are here for you!
www.seeburger.com

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