MongoDB World 2016: Keynote
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Capital One aims to help customers use money wisely by reimagining interactions with finances. The company generates data through its delivery pipeline and services that can provide real-time insights to improve customer experiences. Capital One's Hygieia tool analyzes delivery data to help teams act quickly based on insights from customer interactions and expectations that are continually changing.
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MongoDB World 2016: Keynote
- 2. Confidential
- 3. 3Confidential At Capital One, we are reimagining the way people and businesses interact with their money. Our goal is to help people use money wisely so they can live the life they’ve always imagined.
- 4. 4Confidential Customer Expectations Have Changed
- 5. 5Confidential A Leading Information-Based Technology Company Reimagine Banking #1 Most Innovative It’s in our DNA
- 6. 6Confidential Delivering on Our Goal Takes Data
- 7. 7Confidential Our Delivery Pipeline Generates Data
- 9. 9Confidential Enabling Real-time Insights to Delivery Teams
- 10. 10Confidential Acting on Data Quickly is What Matters
- 11. 11Confidential Thank you Capital One Tech Blog on Medium Follow us on Twitter @CapitalOneDevEx Open roles for engineers, data scientists, designers and more at jobs.capitalone.com
Editor's Notes
- Oron Gill Haus Intro Managing Vice President of Consumer Bank Engineering, Retail and Direct Bank at Capital One Gill Haus Intro Capital One Video
- Thank you Jen and Sam. I love when they open for me. It gets me really jazzed!! You see us on TV. You see our signs. We’re in the app store, on Alexa, at events…and we have awesome swag. Who are we REALLY? We are about reimagining the way people interact with their money – to help them use it wisely and live the life they’ve imagined! It’s a lofty goal – and a lot of words. Think about our award winning mobile app, our first to market wallet app, our presence on Amazon Echo, the fact that I’m here with you at MongoDB World (maybe not the last one). :) These are just a few examples of how we are living up to that goal in the products and services we deliver to our customers. Because we’re serious about delivering on this goal for our customers – and we have been since the beginning.
- Our goal won’t change…customer expections, however, they have changed. Mobile is certainly a major catalysit of this expectation shift – it’s deeper and broader than that. You tell me, as you’re all customers (hopefully many of you are ours). Do you want to go to the bank to deposit a check? How about report fraud? Do you want to call us or do you expect us to call you (better yet, handle it for you)? You expect us to take actions proactively and be on your side, right? Of course you do. And we can’t just be a bank and live up to these expectations.
- Good news! We’re really a leading information based technology company. Shew! I know, right? We have been, and continue to, reimagine banking. What it means to be a bank from our footprint (branches, cafes, ATMs) to how and the types of individuals we hire. We continue to innovate on internal and external products and processes; heavily adopting Agile practices, driving a DevOps culture, and embracing Open Source. Don’t just take my word for it; take Information Week’s. And even better, this has ALWAYS been our MO. It’s been in our DNA from the beginning and we work hard to keep it that way. And…drum roll please...being a leading information based technology company means we rely on data!
- In fact, if we’re going to live up to our goal of helping people use money wisely we need a LOT of data. Here’s the thing though. Data is good. Insight is great. Learning from and acting on data is what REALLY matters. Acting QUICKLY, now that’s where it gets interesting. For example, it’s good to find fraud, right? Hey, we discovered there was fraud on your account last week. I think we can all agree that it’s better to see the fraud as it’s happening and catch it quickly...or even better, prevent it (someone may not agree – fraudsters maybe). This means we need data from numerous sources in numerous formats at various times. This is where we turn to the power of NoSQL solutions like MongoDB.
- To REALLY deliver on our goal, it’s not enough to have data about our customers and their needs; we need data on how well we are delivering our products and services to our customers. How quickly are we delivering? How available and responsive are those products and services? Are customers really using them or using them the way we expected? Are customers experiencing issues using our products (big or small – the small ones are harder to spot)? Our delivery pipeline is full of tools that provide various bits of data to answer these questions. Each tool is unique and often the power is not by seeing the output of one; it’s by seeing the summation of all the data being generated. And the sooner we can surface the data in actionable ways, the sooner we can deliver on our goals to customers: change priorities, fix bugs, pivot products. We discovered (as I bet many of you here have) that surfacing this data quickly in meaningful ways was not easy
- So we built a tool to do it for us! Enter Hygieia (I don’t name these things, promise). It’s powered by MongoDB. It’s open source (told you we embraced it). It quickly surfaces data from a number of pipeline tools (the number is growing) to teams about their delivery. And yeah, it’s won an award (shameless plug I know, I had to do it).
- Here’s an example of a Hygieia dashboard. It also shows why we chose MongDB. Teams working in an Agile and DevOps manner will not know all tool choices in advance (and we don’t want to change the API as new tools are chosen/added). NoSQL enables us to do this with ease. What’s more, teams want to be focused on delivery and not on maintaining and tweaking their dashboard tools. A tool changes its data output. It’s a JSON payload to MongoDB. No issue. A tool adds new data output. It’s a JSON payload to MongoDB. No issue. You get the gist. And we wanted people to want to use it – hence the selection of industry leading building blocks like Spring, Angular, and MongoDB. Our delivery teams – this includes product, mind you – can get quick views into how we are doing and take quick action. This benefits our customers and is aligned to our goal.
- Just in time for the Olympics, right? As an information based technology company (that also happens to be a bank) solutions like MongoDB are critical for us. Because lots of data is great (and we love data); acting quickly on what you learn from the data is what matters. At Capital One we’ve found MongoDB to be a great solution to some key use cases as we continue to reimagine the way people and business interact with their money.
- - Thank you and check us out online!