Mohamed Raafat is seeking an executive position in business development. He has over 10 years of experience in roles such as customer relationship management, sales, marketing, and account management. He is proficient in software technologies, database management, proposal writing, and contract review. Raafat has a bachelor's degree in management information systems and professional training in areas such as project management, social media marketing, and languages.

1. MohamedRaafat
Phone:(011)436 09999 | Email:mohamed_rafaat90@hotmail.com | Linkedin: https://goo.gl/RnY6qz
Address:22 EL50 st, ELNozha-B,Gaser ELSwuz, Cairo
PROFESSIONAL OBJECTIVE
To obtain an executiveposition of Business Development ina dynamicworkenvironment,where experience and
professionalismare valuedand required as meansfor attainingcompanysuccess.
PROFESSIONAL SUMMARY
Broadbackgroundinaccount management, sales, marketing, customer relationshipmanagement andclosingskills:Proficient
in accessing decision makers, discoveringbuyer’s influencers, negotiations, andovercoming customer objections.
High-techbackground, including database andsoftwareexperience. High-level competency with softwaretechnologyin
relationto customer’s needs.
SUMMARY OF QUALIFICATIONS
- Writingproposals andspecifications
- Create anew jobs thatworkneeded
- RecommendednewHiringemployees
- Craftingtraining programs
- Conductingworkshops
- Competitive analysis
- Contract reviewwith potential new clients, Collaborationwiththemarketingdepartment
- Scheduleappointmentswith prospective and existing clients
EDUCATION
EL SHOROUK ACADEMY
Bachelor of Management Information System September 2006 – July 2010
GRADUATION GRADE: Good
GRADUATION PROJECT
Real Estate Publicity District and Documentation September 2009 – July 2010
GRADUATION PROJECT GRADE: Excellent
PROJECT BRIEF:
 Web site for " Real Estate Publicity District and Documentation" created by Visual Studio C# 2008, SQL Server
2005.
 Web Site created by Dream weaver cs3 and Adobe Photoshop cs3.

2. PROFISSIONAL EXPERIENCE
GEYUSHI MOTORS Cairo,Egypt
Senior Business Development Executive Apr 14 -Present
● Findingways to leveragenew marketsto bring more revenuetothe company.
● Performmarket analysestodetermine newproductsthat shouldbe developed.
● Projectpotential profitsfromnew marketsand newproducts.
● Train newly hired members ofthebusinessdevelopment team.
● Presentideasfor newproducts,services and marketstomanagement.
● Networkwithothersintheindustry.
● Keepup withwhat the competitors are doinginthe marketplace.
● Staysabreastof trendsintheindustry.
● Attend industryfunctions, seminars andconferencestolearn aboutmarkettrends andchanges inthe industry.
● Participate Intradeshows tomarket productsandservices.
● Strive to growcompanyprofits byattracting new customers.
● Write proposals, Designpresentations.
● Pitches presentationsto topmanagement.
● Write contracts andreviewsexisting contractsto determine if changes are needed.
● Collaborate withthemarketing department onthe design of promotionalmaterials and displays.
● Generate newleadsforthepurpose ofincreasingsales.
● Researchbusinesses andpotential clientsto determinetheirneeds.
● Supervisesalesfollow-upwork
COMPUME Heliopolis,Cairo
Customer Relationship Management Coordinator March13 - Apr 13
● Deal directlywith customereither bytelephone,electronically or face to face.
● Handle andresolve customer complaints.
● Obtainandevaluateallrelevant informationtohandle product and serviceinquiries.
● Performcustomer verifications.
● Organizeworkflow tomeetcustomertimeframes.
● Directrequests and unresolved issuestothe designatedresource.
● Recorddetailsofinquiries,commentsandcomplaints onthesystem.
● Communicate and coordinate withinternaldepartments.
● Followup on customerinteractions.
● Providefeedback onthe efficiency ofthecustomerservice process.

3. MOBILINK Heliopolis,Cairo
Document Controller Sep 12 - Jan13
● Coordinating withops. To assure thatall documents arekeptinright place.
● Preparation of alldocuments andcommunicatingwithsubcontractorsforworkdone.
● Receivingmonthlyreportfrom subcontractorsforworkdone,andrevise acceptance status, signGRN andreport
ittofinance.
● Checkon ERPmonthlyworkdone.
● DownloadreceivedPO’s onERP.
● Linksites donewithsites onPO’s.
● Troubleshooting withoperation incase of mismatching.
● Follow-uptheacceptanceinternallylinkedwithsites PO’s.
● Buildacceptance andreportittoseniorDC.
PRYAMID SCIENTIFIC OFFICE Heliopolis,Cairo
HR Coordinator March12 - Sep 12
● Leadingdaytoday payrolladministration,includingbiweeklypayroll processing,collectingtimesheets, and
actingasinitial degree of contactforinquiries andissues relatedtopayroll.
● Organizing, managing,coordinating,anddirectingtheoperationsandfunctions of personnel.
● Coordinating andparticipating asaselectionpanel memberinrecruitment process, includingselection,
appointment process, preparingreports.
● Conductinginvestigations and researchinto reclassification, classificationandcriteria advancement submissions
and preparing appraisalreports of employees.
● Identifying,reviewing,andadvising ontasksrelatedtorecruitment processandemploymentstrategies tomeet
human resourcesrequirements.
● Interpreting,assisting andadvising employees and managers regarding cooperativeagreement applications,
leavemanagement andbenefit administration, andHRprocedures andpolicieswithin thespecifiedguidelines.
● Supportingin completion ofjob application materialsand documents, and preparation ofemployment
interviews and tests.
PROFISSIONAL TRAINING
HSBC BANK BRANCH: EL SHERATON SheratonHeliopolis, Cairo
Customer Service Department July 09 - Aug 09
HSBC BANK BRANCH: EL SHAMS Heliopolis,Cairo
Customer Service Department July 08 - Aug 08

4. LANGUAGE
ARABIC: Mother Tongue
ENGLISH: Very good
COURSES
INTERNATIONAL CERTIFICATE
International Computer Driving License (ICDL) Oct 2009
COMPUTER COURSES
Oracle Database 11g, Administration Workshop1 From: OrascomTraining &Technology Nov 11 -Dec 11
Oracle Database 11g, Introduction to SQL From: OrascomTraining&Technology Nov 11 -Nov 11
Web Design Professional Diploma 2010 From: YAT Learning Solution March 11 - Jun11
ASP.net Web Application, Visual Studio From: MinistryOF Defence July 09 - Aug 09
Web Design From: EL ShoroukAcademy Oct 2009
BUSINESS COURSES
Project Management Professional Diploma From:RITI Sep 15 -Dec 15
Online Advertising & Media Planning -Rules From:DM Arts Academy Feb2015
Social Media Marketing & Online PR-Rules From:DMArts Academy Jan 2015
LANUAGE COURSES
Intermediate- Level 4 From:BerlitzLanguage Center May 12 - Jun12
Conversation English Diploma - Elementary From: YAT Learning Solution Apr 11 - Jun 11
CARRER SKILLS
COMPUTER SKILLS WORK SKILLS
Visual studio C# 2008 Team worker
DBA Oracle 11g Good Communications skills
System Analysis Hard worker & capable to work under stress
MS Office 2013 Good leadership skills
MS Visio 2007 Good knowledge of Accounting
XHTML & CSS Good knowledge of System Analysis
Photoshop CS5 for Web Business Analysis
Dream weaver CS5 Core Project Management
Flash CS5 Core Business Planning
Operating Systems : Windows XP sp3 / vista / 7 / 8 CRM