1. Mohamed Magdy Abdel-Maksoud
1
Objective
A highlyversatile ITprofessionalwithalitanyof professional certifications&10+ years of brillianttrack
record of handlinghighendITprojectssystems,withcompetenciesinconceptualizingandsupporting
critical IT frame worksand applications,implementingprojects,andproductselection.Seekinga
challengingpositiontocontribute excellenttechnical proficiencyandmanagementexpertise towards
smoothbusinessoperationsinareputedorganization
Key Skills
 Team,People andOrganizationalLeadership&Management,ITManagement,Technology
Management.
 Servers,Storage,Racks& WorkstationsMaintenance,ITProjectManagement.
 Technology&Infrastructure Management,Troubleshooting&Performance Tuning.
 SystemAdministration,Installation&Configuration,Teaching,Leadership,Performance Evaluations.
 Servers,Virtualization,VMWare,VRA,SRM,Private Cloud.
Professional Experience
Bank Audi SAE, Cairo, Egypt October 2008 – Present
Infrastructure Service Manager
Designation Chronology
 January2014 – Present:Infrastructure Service Manager
 May 2008 – December2013: Head of Support
Joinedasa Head of Supportand craftedan upwardgrowthcurve to meritpromotiontothe positionof
Infrastructure Service Manager,throughexceptional performance
Highlights
Headinga 2 unitteamwithinthe ITInfrastructure Sector
 SystemsandStorage
 Networks
Key Responsibilities
 Performa combinationof rolesincludingVendorGovernance,Projectmanagementand
RelationshipmanagementwithkeyITvendors.Internal,external andBank’sHeadOffice Teams
 Provide supportforandconsultingonassignedprojectsandBAUactivitiesthatimpactsthe assigned
projects.
 ProvidesSubjectMatterExpertise inareasof experience withinassignedprojectsoras collateral
supportto otherIT DeliveryManagersorIT Operations.
 Planand follow-uponworkwithall projectstakeholders,keepingclose follow-upandalignment
withProjectManagersof the assignedprojectsforprojectplanningupdates.
 Escalatesany internal ITissuesthatmightaffectthe deliveryof assignedprojectstoothe respective
responsible partyinIT,PM, or otherprojectstakeholders.

2. Mohamed Magdy Abdel-Maksoud
2
 Serve asa single pointof accountabilityforITTechnical ProjectsAspects
 Recommendschanges/designandarchitecture designforITInfrastructure SectorwithCoordination
withLine of Businesstoassure the standardizationrequirementsof the Bank’soperatingmodel.
Key Responsibilities as Headof Support
 Leadingthe HelpdeskandSupportUnitinthe Bank, DirectlyReporting to Chief Information Officer.
 Monitor response times, evaluate user satisfaction levels and make recommendations for
improvement.
 Manage staff, including training, schedule work assignments and conduct evaluations on a monthly
basis.
 I ledthe HelpdeskandsupportUnit withinthe IT Dept. of the Bank towards increasingthe Branches
Networkfrom15 Branchesto 35 Branchesup todate,and the Numberof ATMs increasedfrom20 to
90.
 I was part of the Bank’s IT Infrastructure Migration Team for Migration Project from the Bank’s
Old HQ @ Dokki to the New HQ @ Pyramids Heights; the Migration involved 80 Servers, 055
Users and a complete infrastructure installation for the New Data Center at the New HQ.
Maersk Egypt – A.P. MOLLER - MAERSK GROUP - Egypt March 2007 – April 2008
IT Supervisor-SystemEngineer
Highlights
SystemEngineerJoined Bigshipmentcompany,assistITManagerinall SystemsOperationstasksand
managingall Regulatoryrequirementsintermsof Systems aspects
Key Responsibilities
 Planning,Implementing,andmaintainingsystems and performing day-to-day administrative tasks.
 Controllingthe dailyresponsibilitiestobe done bythe Windowsteam&assigningtasksdependingon
the profile of each member including follow-up.
 Data warehouse systemInstallationandverificationof the overall systemandmaintenance Monitor
and maintaincommunicationlines.
 Supportingandmaintaininguseraccountinformationincludingrights,security and systems groups.
Education
Red Hat Egypt October 2015
RedHat CertifiedSystemAdministrator
 Red Hat SystemAdministrationI
 Red Hat SystemAdministration2
 Red Hat Enterprise Clusteringand Storage Management
Bank Audi SAE, Cairo, Egypt (In-house Training) March 2013
ITIL Service ManagementFoundation

3. Mohamed Magdy Abdel-Maksoud
3
Global Knowledge, Cairo, Egypt April 2012
 Exchange 2010 ConfigurationAdministrator.
 MicrosoftSolutionsAssociate: WindowsServer 2012
Global Knowledge, Dubai, UAE August 2014
 SymantecNetBackup7.5 for Windows:Administration
 SymantecNetBackup 7.5 for WindowsAdvancedAdministration
 SymantecNetBackup7.5 MaintainandTroubleshoot
Education Training Center. HP AuthorizedTrainingCenter. Cairo, Egypt March 2014
 HP Blade System Administration.
 HP Virtual Connect for HP Blade System.
 Accelerated Storage Area Network (SAN) Essentials.
Alson Academy, Cairo – Egypt. May 2001
 Bachelor of ComputerScience (2001)
Personal Information
 Date of Birth:3rd
of August,1980
 Nationality:Egyptian
 Marital Status:Married
 MilitaryStatus:Exempted
 Languages:EnglishandArabic
Contact
 Email:mohamed.abdel.maksod@gmail.com
 Cellular:+201225555451